The room was clean and what I expected. The hot tub was not very hot, but the pool was nice. There is only one elevator, so waiting for it can get annoying, especially around check-out time. The area of the hotel is ok, but Lundy's Lane is very busy and trashy in some places. Nevertheless, I did feel safe. The... more

The Hotel itself is nice, clean nice rooms and friendly staff. The Problem is theyr package deal. We booked in for 4 nights with meals included, so we got told. When we got there we got vouchers for dinner and Breakfast. The problem is that there is ONE Meal to choose from in one Restaurant. If you don't want to... more

Great holiday for family of four * friendly staff .. quick check in & clean room & great pool for my 4yr & 7 yr old ** newly renovated -- highly recommended *** Right beside Outlet Mall more

From check in to check out, I have only good things to say about this hotel. The front desk service was friendly and efficient, the hotel spotless, and the room modern, comfortable, and bright. As we were staying 2 nights, we decided to spring for some added comfort and get a room with jetted tub - a great decision, as... more

We paid $45 on one Sunday night through Expedia. We got a king room and everything still smells new, brand new carpet, furniture, bed & beddings, LCD tv, even the bathroom has been redone. The recpetionist told me the hotel was just refurbished July 2008. Well worth the $45. Convenient Diner next door for their $3.99 breakfast special. Free parking.... more

Excellent Stay! We had a tower room with 2 Queen Beds. The hotel has been recently renovated, and still has that new carpet smell. Clean rooms with modern furniture, updated bathroom, and wall mounted flat screen TV. Indoor swimming pool looked nice, but we did not have time to use it. Convenient Diner located right next door with a $3.99... more

Terrible service!!! This was our first family vacation. We arrived in niagara and decided to see if our room might be ready. We asked the woman and she was very rude and insisted we come back at check in time. "check in time is 3" and continued to ignore us. After 3, our room was filthy. It was not vacuumed,... more

The staff was very nice. We did switch rooms 2x. They were very nice about it. The 1st time was because they gave a smoking room and it smelled horrible. (I suppose if you are a smoker this won't bother you.) This room was in the "courtyard", it was pretty run down. The next room was a little nicer but... more

I booked 3 rooms to stay at this hotel during a family trip to Niagara Falls. Let me begin with the check in process; The front desk clerk Vicky was not only rude, but lacks customer service, or people skills. It seemed like she was doing us a favor to even speak to us. The rooms were HORRIBLY dirty and... more