First I have to say that I bugged Kelly (front desk representative) about 20 times before and during my stay there and she ALWAYS had a smile for me and a friendly 'Hello' when I would arrive into the lobby, thanks Kelly!!!! In fact all of the hotel staff were very nice and friendly, but not always the best informed...
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We always enjoy our stay at HoJo by the falls! It's an older hotel so the deluxe rooms are HUGE compared to most hotels these days. Love the king size bed (complete with overhead lighted mirror -- its NF after all!) and the double jacuzzi! We asked at the front desk about the Friday night fireworks timing because we were...
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Thank you for your wonderful comments. We are always happy to hear from our returning guests how we have been able to provide a memorable experience. We hope to have you back with us again soon, thank you for your continued patronage of Howard Johnson Hotel by the Falls.
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My boyfriend and I stayed for only one night, thank goodness, but when we went up to the room it had a very bad smell, not sure what it was? We left the room door open to air it out because for some reason the windows do not open, I have read in another review that this is because they...
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We do appreciate hearing from our guests as to how we may improve our product and services to our guests. You are correct the windows are secured for the safety of our guests as they are in many hotels. If there was an issue with the room and we are made aware of the situation we may have been able...
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My husband and I are smokers, unfortunately, so we booked a room with a balcony because they are the only rooms that you are permitted to smoke,(on balcony only) which didnt bother us at all. So my husband and I were very careful to ONLY smoke on the balcony and to make sure that the balcony door was closed while...
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Thank you for your commentary regarding the smoking policy at the Hotel. The property is a smoke free Hotel and that is what our guests come to expect. While we do have the balcony rooms for guests to smoke outside, we do ask that the guests do not bring any of the items in the room as the odours do...
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Stayed Friday/Saturday nights, found the front desk staff to be particularly helpful in terms of local attractions, restaurant choices and anything else we needed to know. The rooms were ok ... the location great. The only challenge we had was with changing dates, keep on the phone for ages on two occasions and not very flexible. Totally different experience with...
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Thank you for your kind compliments of our staff. It is always appreciated to hear that our staff has provided our guests with a memorable and positive stay. We hope to be of service to you on future visits to the Falls.
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This would have been our second stay at this property. We've stayed before on a one-night package so we knew what we were getting. This is an older property that, while relatively clean, has to strive hard to reach its two star rating. The only reason we were coming back is because the hotel takes dogs.
We were booked for...
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I am sorry that you do not agree with the company policy regarding the cancellation of reservations. The policy is in place to protect both the guest and the Hotel ensuring we hold rooms for guests when they reserve it. While we understand that issues do happen we do try to help the guest whenever possible. When an issue of...
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Are there nicer hotels?Sure but this one is still a great choice. we chose this hotel based on several factors - reviews, location and price. Its right by the falls as well as all of the touristy stuff like clifton hill so everything is within walking distance. Our room was reasonably priced and about a week before we arrived we...
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We appreciate hearing that we were able to meet and exceed your expectations in providing an enjoyable experience. Thank you for the compliments and we hope to be of service to you on your next trip to the Falls.
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2 Day stay [Friday/Saturday]. Took our two kids with us (4 and 11). 5 min walk to Clifton Hill, close to all kinds of restaurants. Great location for the price!
Staff was great - Front desk staff gave both kids coloring books to keep them occupied while we checked in. Our cleaning lady the in the morning was awesome, came...
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Thank you for your perspective of your recent stay with us. We are happy to hear that you were so pleased with the staff and shall endeavour to improve the issues you have mentioned. We always appreciate the guest input as it helps us to improve our services for future guests. We welcome the opportunity to provide you with another...
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April 22, 2012
From Galina May
Howard Johnson's by the Falls is the best hotel I've ever stayed at. The hotel’s front desk staff is amazingly fantastic. They're genuinely sincere, have a great sense of humor, very friendly and a pure pleasure to talk to. My best friend Susan Davidson and I are very happy and repeat customers of Howard...
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Reviewed November 18, 2011
It is always a pleasure to have you ladies return and stay with us. We will see you on your next visit and try to live up to the high praise you have provided. As always thank you for your continued patronage of Howard Johnson Hotel by the Falls
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Howard Johnson's Hotels got a bad reputation when I was a kid in the 70's. but if they stay like this one, that reputation will be totally wiped away. Booked in advance the king bed room with heart shaped jacuzzi, Upon arrival we checked in quickly, lobby is ok, but does have a pizza hut, baskin robbins and other amenities....
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Thank you for your commentary regarding our Hotel and hearing that you enjoyed our spacious rooms. We endeavour to provide quality accommodations and service to all of our guests We await the chance to provide you with another enjoyable experience on your return to Niagara.
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