We received great service and a great rate, after 3 days of searching for a hotel. Only stay here if you get a great offer, like a dining credit. Sheraton Fallsview looks at the smaller falls, but is the closest to all of the attractions. Sheraton on the Falls, the Marriott, the Oakes, and Embassy suites (although you need to... More

My husband, our daughter and I stayed at this hotel on this weekend for one night. Sunday morning we have decided to start the day by going to the pool. Everything was ok there but when I wanted to go to the bathroom at the pool I’ve noticed that the toilet basin in the women bathroom was filled to the... More

This room was great - very clean, very nice bed, no noise. The location was also great, very convenient to the falls, several restaurants, and the casino. It would have been perfect except for two things: the "city-view" room was actually a view of the parking garage across the street and the parking fee was never mentioned. Parking is valet-parking... More

I have to admit that I booked this hotel BEFORE I read all the reviews. We always stay at the Sheraton by the Falls but we thought we'd give this "new" Sheraton a chance. It was okay...really! The construction surrounding the hotel was a muddle and we finally did find our way in. The valet people were anxious to park... More

Four Points, and other Starwood hotels, are usually top-notch. I hate complaining. But for this hotel, I have to. SERVICE: Excellent. AMENITIES: Excellent. LOCATION: Excellent. ROOM QUALITY/CLEANLINESS: Horrible. The room stunk of mold and mildew. There was visible mold patches in the carpeting, especially near the beds and air conditioner. When I asked the Maintenance tech why the rooms smelled... More

Made a reservation for a Fallsview room and receieved a confirmation number. Called hotel to guarantee a late arrival and was told it was no problem. Called again the day of to re-confirm the late arrival and was told very rudely that the room was downgraded to a Cityview. Nobody from the hotel called to tell me this - I... More

I paid a very high rate ($312/night) thinking that I will have a "falls view". That was not what I had. All I had a very small room with a view over a parking lot and the back of the CASINO building. It is very deceiving from the hotel to have the reservation option of "falls view" rooms with higher... More

Lobby is very small for the large size and general population of the hotel. Lots of construction in the area and not even sure which is the front of the hotel, maybe when construction is complete this will be clearer, however from the web page of the hotel one reads that the hotel is fully renovated and its clearly not!.... More

hotel was nice,free wifi internet in your room, nice size pool and spa, walking distance from everything, valet parking mandatory....