They charged for the room and movies PLUS $100.00 for no reason and $4.00 after I called to inquire about the first charge. When I called again to talk to a manger, no one was able to help me!!! I had to CANCEL my credit card, and dispute the charges from this hotel. I booked a FALLSVIEW and got a... more

My husband, son (7) and myself stayed overnight at the Fallsview Plaza on a Travel Zoo deal, $99 for room, $40 dollar dinner voucher ($45 with tax), breakie for 2, shuttle, and show tickets. We arrived and my husband dropped my son and I with the bags and went and parked at the casino (free with players card and literally... more

First things first, never pay for the valet parking fee--$20+ Why would you when you can park at the casino for $5, and it's across the street. The rooms are nice except that you can hear people in the next room and hallways. The breakfast which is included in most packages is great if you think fast food restaurants are... more

I Would never stay at this hotel again they are a bunch of thieves and do nothing about it. Not only did they steal my shirt they stole change of our table also. Then they have the nerve to charge local calls. There customer service is the worst ever, they need a course in people skills. They have done nothing... more

There is no onsite parking, you have to pay for Valet parking. There is an onsite pool and East Side Marios with a shuttle practically everywhere. more

My boyfriend and I booked a show/dinner credit/hotel package with this hotel. Their package was falsely advertised (seems like a scam) instead of the live magic or hypnotist show (retail $40) advertised as part of the package, we were given 2 tickets to an Imax show (can get for $10). The hotel staff justified this by pointing to fine print... more

I booked a Fallsview room for my bf's birthday. I was excited to book a room with this huge window and an amazing view. I got there and found that the view advertised was not even possible. It was as if someone took an photo shot from the air and Photoshop'd it on the photo of the room. Even after... more

I recently stayed at the Fallsview Plaza for one night in the Riverview King Jacuzzi room. Overall I was pleased with the hotel, we had no problems at all and were quite satisfied with our stay. There was construction going on as some people mentioned but I never heard any noise related to that. We had a deal for free... more

the pictures and ad for this place are blown way out of proportion . you can see a "little" bit through trees of the horseshoe falls and none of the american falls. the morning buffet is weak at best . this place is way over rated STAY AWAY more