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All 137 Niagara Falls hotels

Ramada Plaza Niagara Falls

3.0 of 5 Hotel   |   7389 Lundys Lane, Niagara Falls, Ontario L2H 2W9, Canada
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Ranked #47 of 137 Hotels in Niagara Falls
A recent review
3 of 5 stars reviewed 3 days ago
James N Niagara Falls
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1,244 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Asked staff to telephone to confirm boat cruise. Had to pay us$40 taxi ride to office to confirm. Never recommend anyone to stay there. How hard is it to help guests. Luckily we had a helpful taxi driver

Was this review helpful? Yes 1
RamadaPlaza_10, Public Relations Manager at Ramada Plaza Niagara Falls, responded to this review

Simone, please accept my personal apology for the poor customer service you received during your stay. This is completely unacceptable and very unlike our front desk staff as they take great pride in the customer service they provide. I encourage you to contact the General Manager, Alan, at a.mccauley@ramadaplazaniagara.com to book your next stay so we can show you the... More

Windsor, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I bought this voucher on Groupon and when we've got there they told us that there will be facility fee for the room and we have to pay for parking too. ( I should read the small print...) The front desk staff was nice especially David. :) Thanks They let us change our two double bed room with a queen... More

Was this review helpful? Yes 4
RamadaPlaza_10, Public Relations Manager at Ramada Plaza Niagara Falls, responded to this review

Karolin, thank you for the review. We love to hear feedback from our guests! I am happy to hear that you enjoyed your stay and that our front desk staff were nice. I will make sure to pass this comment along to David! All of our front desk agents take great pride in the customer service they provide and ensuring... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First all of we have to pay for parking and there is no breakfast room in the hotel, you have to go out for the break fast, I would like to share room information about this hotel 1) Bathroom door not closing properly, when ask the reception guy "they just said we are sorry" thats it nothing more when ask... More

Was this review helpful? Yes 2
RamadaPlaza_10, Public Relations Manager at Ramada Plaza Niagara Falls, responded to this review

Thank you for the review Kushal. We love to hear feedback from our guests! Like all hotels in Niagara Falls we do charge for parking, however most hotels include this cost in their room rates, where as we like to keep them separate so that way our guests know exactly what they are paying for. Also, we do not have... More

Abbotsford
Top Contributor
53 reviews 53 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were bringing some friends to Niagara Falls as one of them had just finished their 3 round of Chemo, so when we arrived at 2pm and asked if we could book in were told, to come back in an hour as our rooms weren't ready. We arrived back at 3.30pm be greeted by the rudest receptionist in the history... More

Was this review helpful? Yes 3
RamadaPlaza_10, Public Relations Manager at Ramada Plaza Niagara Falls, responded to this review

Deborah, Thank you for taking the time to review our hotel after your stay! Every review is a great way to receive feedback from our guests as we truly value the opinions of each and every guest! I am terribly sorry for the poor customer service you received during check in and that we did not have your room available... More

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Additional Information about Ramada Plaza Niagara Falls

Address: 7389 Lundys Lane, Niagara Falls, Ontario L2H 2W9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Niagara Falls 3*
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Also Known As:
Ramada Plaza Niagara Falls Hotel Niagara Falls

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