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All 137 Niagara Falls hotels

Sheraton on the Falls

4.0 of 5 Resort   |   5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
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Sheraton on the Falls
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Ranked #11 of 137 Hotels in Niagara Falls
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
wendyloves2travel Atlanta, Georgia
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4,195 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

Stayed at sheraton with package including water park. Very average room and cleaniness also average (except fancy lobby)...at the end of the trip, Bill was $100 more than what was told during reservation. Hotel has less than 40% bookings still charged me for soda bed "guarantee" in the room which was not explained during reservati0n and also as per receptionist... More 

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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The hotel staff wasn't as friendly as we would've liked but it was traditional and clean.. good location and they catered to my allergies. The food was OK. We did get a very good price and I think the hotel was in line for the price.

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1 review
2 of 5 stars Reviewed 3 days ago NEW

Decent hotel with nice lobby and friendly staff, but can't stand that they try to bury fees into the cost of the rooms. They have a "promotional fee" (which you pay on your room and well as on parking!... Please explain where the promotion is in parking... Its already $20 a night to self park, if I'm paying a promotional... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Chris R Thank you for taking the time to write us a review as we appreciate the feedback. We do provide the information on our website, and confirmation letters outlining the Resort Fee costs and Promotional Fee. I am sorry that you feel that we didn’t effectively communicate this in the confirmation you received. Hopefully with your review our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

A gem of a hotel, stayed for three nights, upgraded to a falls view room, amazing view loved it. They have safety deposit boxes in the lobby, room was large & clean, the falls were partly frozen beautiful, we ate out at Montana's they did some amazing steaks, only one very slight negative you can hear people in the next... More 

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Cornwall
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The exterior photos suggest a modern hotel; unfortunately, the façade isn't reflected within. We were booked into this hotel as part of a 3-centre holiday. Internally, it's quite dated, very dark décor. The room was a good size but, again, dated. We'd upgraded to a room with views of the Falls. Nothing wrong but it just felt....... dated ....right down... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Por911 Thank you for your review. While I wish you had a better experience during your recent visit to our property we do use your feedback and comments to learn from and use as a tool to improve. We certainly strive to be memorable, and I'm very sorry your stay fell short of those expectations. I hope you will... More 

Riga, Latvia
Top Contributor
70 reviews 70 reviews
53 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent location, clean and spacious room, fantastic view. Booked a superior double room with a view for really decent price. In the room is even a fireplace - ok it's fake, but it helps to make romantic feeling and it provides room with heat. There is a self-parking just around the corner and free WiFi in the lobby area. Starbucks... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Andris B Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thank you More 

Canandaigua, New York
Top Contributor
73 reviews 73 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As a kid we always passed by this place on our way to some run down motor inn. As an adult my husband and I always passed it on our way to the newer, bigger hotels on the top of the falls. But finally we stayed here as a family, and I can't believe we waited so long! The location... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello TDNY Thank you for taking the time to write us a review about your recent stay. We’re thrilled you had a great experience at our hotel and loved the comfort we provide to our guests. So happy to hear you were able to spend some quality time with your family and that we were able to contribute to a... More 

London, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel make it. Wow. What terrific service. The guys in the valet are mind readers and just took care of everything. The front desk staff go out of their way to make things pleasant. A really enjoyable stay in this hotel.

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Alberatbound71 Thank you for taking the time to write us a review about your recent stay. We’re thrilled you had a great experience at our hotel and loved our comfortable guest rooms. We appreciate your review, and your generous comments towards our dedicated staff and we look forward to your next visit for your next trip. Thank you, More 

Redford, MI
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I took a trip in February to see the Falls in the winter. We booked a fallsview room and we were NOT disappointed! The view was breathtaking. The hotel is connected, through a building (that includes restaurants, an arcade, the casino, and some stores) to a couple of other hotels, and also a waterpark. Internet was included... More 

Was this review helpful? Yes 2
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Leetlestar, Thank you for the great review of our hotel and a perfect score. We are glad that you enjoyed your stay and got to experience a wonderful view of the falls right from your room. We hope to see you again very soon. Thank you, More 

Wimbledon, London
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a falls view room and it is definitely worth paying extra for this. Fabulous views from the very large and comfortable room and excellent value for us at this off peak time of the year. Can't sing enough praises for this hotel and would always recommend it if people asked

Was this review helpful? Yes 2
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Mike W Thank you very much for choosing to stay at the Sheraton On The Falls and for taking the time to share your experience. It is always a great pleasure to receive such positive feedback from our guests. We look forward to the next opportunity of welcoming you back really soon. Thank you More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Great view(30)
  • Water park(29)
  • View rooms(10)
  • Parking garage(10)
  • Crowne Plaza(9)
  • Indoor pool(9)
  • Ceiling window(8)
  • Hard rock cafe(8)
  • Breakfast buffet(8)

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#2 Business Hotel in Niagara Falls
#2 Casino Hotel in Niagara Falls
#4 Luxury Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Spa Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls

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