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Sheraton on the Falls

Certificate of Excellence
Hotel website
5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
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1 room 1 adult
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Sheraton on the Falls
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5,254 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

lovely hotel took an upgrade worth every penny could see the falls from our window 21st floor ,good breakfast and all in all a good experience would love to go back and see all again plenty of food outlets

Helpful?
Thank Stephen C
WNY
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were on the 15th floor. Room had a fireplace. The windows gave a floor to ceiling view of both the American and Canadian Falls. Outstanding! There was a mini ref. with 2 bottles of water, coffee and tea. No snacks to purchase. They were doing some minor work. New wall paper being put up. Staff was very friendly and... More 

Helpful?
Thank Violet K
London
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I were married by the Falls, which was amazing. We stayed in the Sheraton on the Falls 4th floor, then were moved to the Honeymoon Suite, which had breathtaking views of the Falls. The Falls have different coloured lights at night, which I was quite disappointied with, I guess I wanted to see it natural. The staff... More 

Helpful?
Thank Angie-Sue666
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed there Jan 2016 - rooms spacious - very clean and views were spectacular ! The hotel was quiet so we were upgraded and the view with balcony was amazing Very helpful staff and concierge who helped with taxis - directions and suggestions on where to eat

Helpful?
Thank Patsy m
Millersburg, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We spent a beautiful winter weekend at Sheraton on the Falls. Great view of both the American and Horseshoe Falls. Perfect view of fireworks over the falls from our window. Beautiful room, clean, we had a king Fallsview. Enjoyed the jacuzzi. The staff was very helpful with check-in, parking, our room was refreshed and bed fixed during the hours we... More 

Helpful?
Thank 1broccoli9
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello 1broccoli9, Thank you for the perfect score review on your most recent visit. Great of you to mention the incredible views offered from our guest rooms, the best in the city. Great of you to mentioned the front desk helpfulness as all of our staff here at the Sheraton strive to provide the best possible guest experiences here at... More 

Vancouver, Canada
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Horrible experience. I stayed at this hotel on Jan. 30 for 1 night. I only booked this because it said online it was a 4* property. What a joke! I have stayed at many 4 * properties, and this is not one of them. The Sheraton in Hiroshima, Japan was Superb, and this one was a waste of time and... More 

Helpful?
1 Thank kusumghai
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Kusumghai, Thank you for your feedback regarding your recent visit as we use it as a tool to improve. I apologize for the short comings experienced during your visit. I could recommend letting our guest services staff know about any issues you may encounter as we provide the best possible guest experience there are most certainly policies in place... More 

Toronto, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We went over 5 years ago but we still remember this trip. Had to pick March 2015 as it wouldn't go farther back than this. This was a great first trip for our young boys, they loved it. The room was beautiful, great view of the falls, comfy beds, nice hotel. Easy access but a bit of a walk to... More 

Helpful?
Thank Manuella1971
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Manuella1971, Thank you for you recent review of our hotel. We are delighted to hear you were able to share such a great experience from years ago that still holds great relevance to today. We have the best view in the city for a breath taking view of the Niagara Falls. I suggest you subscribe on our website with... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Was there over the weekend for our anniversary. Very nice hotel,great view of tne falls, My wife scheduled a spa treatment with massage and the tub. Was very relaxing. Will stay here again. The room was nice also.

Helpful?
1 Thank Eddie B
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Eddie B, Thank you for your 5 star review! Great of you to mention your visit was accompanied by a memorable occasion that you chose to share with us here at our property. Great choice on a fallsview room they are breath taking with floor to ceiling windows, Juliet balcony and even a seating area to relax and unwind... More 

Altoona, Pennsylvania
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The cold weather didn't keep anyone away. The check in was easy and they were happy to exchange my money into Canadian. The staff was friendly and eager to help. Some of the places in the hotel are on winter break and may not be open. We were able to most of everything we wanted. The view of the American... More 

Helpful?
Thank Chad C
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Chad C, Thank you for your recent review of our property. Great to hear you have a quick and efficient arrival at our property as we welcome guests from around the world we are happy to provide those services such a currency exchange at a convenience to our guest. We are delighted to hear you were more than comfortable... More 

Brantford, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I splurged this time for a fallsview room and it was well worth it. Laying in bed watching and hearing the falls was pretty fabulous. Then, being in the same building as the casino with only a short walk to all attractions (Clifton hill, the park etc) was really great in comparison to the hotels farther away and "UP THE... More 

Helpful?
1 Thank CrystalCourtz
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