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Sheraton on the Falls

Certificate of Excellence
4.0 of 5
Hotel website
5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
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Sheraton on the Falls
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Ranked #11 of 137 Hotels in Niagara Falls
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Richmark62 Reading, United Kingdom
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4,321 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reading, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had two nights at this lovely hotel it was very clean and tidy and the staff were very friendly our room was on the 16th floor boasting two double beds(which very comfy) and a shower with a jetty bath to die for Mmm sheer bless after a long day. The View from our room overlooked the American falls and... More 

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Gravesend, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights in April on a room only basis. The room was of a good standard with tea/coffee facilities in the room. Wi-fi was free in the lobby but charged if used in the room. We had breakfast and dinner in the hotel, overlooking the Falls and the food was of a good standard. It's advisable... More 

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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

My family and I had a good stay in the hotel. The location was good and the room we stayed had a very good view of the fall. Both check-in and out were very smooth, the staff were efficient and friendly. Even the housekeepers were very professional and greeted us whenever they see us. This is the standard the SPG... More 

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Top Contributor
60 reviews 60 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I've stayed at this hotel twice and don't think I'd return. Don't get me wrong, the convenient location, the rooms/views and access to the water park is great. However the wait time for the elevators is ridiculous. My kids and I frequently waited 45 min or more to simply get an elevator. This is unacceptable. Second problem is there is... More 

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Quito, Ecuador
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The people from the front desk very focused on customer service, the location excellent place, easy to find what ever you will need. The inside waterpark it is close to the hotel, they have all you nee for your stay.

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Luis G Thank you for the great review of our hotel! Thank you for noticing the dedication our staff has to providing excellent customer service to all our guests. We are glad that you enjoyed your stay and hope to see you again very soon. Thank you More 

Brooklyn, New York
Top Contributor
52 reviews 52 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I spent one night at Sheraton on the falls and had a good night's rest and good service from the staff. The hotel is ideally located next to the American falls and just a short walk to the horse shoe falls which arguably is more stunning to look at. The room I got was on the 17th floor and huge... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Michael W Thank you for the great review of our hotel and the perfect score on trip advisor! Great to hear you were able to receive complimentary parking, which I believe you were using the Casino Player's Advantage card to access the shared parking facility. For all our overnight guests there is an additional parking charge for both self... More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed on the 19th floor and the view of the falls was breathtaking! The rooms were very clean and spacious. It was really romantic watching the views of the falls with the fireplace on. The staff was very friendly and clifton hill is minutes away. Would stay here again

Was this review helpful? Yes 1
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Michelle B Thank you for the great review of our hotel and the perfect score. I have to agree that the view from our fallsview rooms are immaculate. Thank you for the recommendation. We are glad that you enjoyed your stay and hope to see you again very soon. Thank you More 

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We got the Deluxe Fallsview foom on the 19th floor. The view from the room was stunning, with American Falls right in front and Canadian Falls at a distance. The weather was freezing outside with occasional rain shower, so the hotel provide us a sanctuary after cold walks. We loved to linger by the fireplace, sipping hot Starbucks coffee that... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The rooms are big, but designed so badly that you have to climb over a bed to get to the wardrobe. There is no storage space, even for a single man, and the bathroom is so small with no flat surfaces. Difficult to understand how a major group like Sheraton can make such mistakes. The inside swimming pool is full... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed on the 6th floor I had the most breath taken view ...I'm not sure why ppl pay extra to stay on the higher floors because the 6th floor the falls is directly in front your window ..Overall the hotel has everything at your finger tips for the whole family to enjoy ...The only downfall is no jacuzzi hot... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very nice(27)
  • Water park(21)
  • Great view(20)
  • View rooms(10)
  • Indoor pool(7)
  • Parking garage(7)
  • Hard rock cafe(6)
  • Room service(6)
  • Corner suite(6)
  • Very clean(5)
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