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Sheraton on the Falls

Certificate of Excellence
Hotel website
5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
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1 room 1 adult
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Sheraton on the Falls
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5,258 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Stayed in room 1694 (city view ) Saturday night to Sunday. - room was clean (bed skirt and pillows had small stains) so if you're super picky that maybe an issue. But it's a Nice Clean hotel. - valet/concierge and registration staff are helpful and nice! Rahul checked me in and out and he was very nice. This was a... More 

Helpful?
1 Thank True S
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just came back from a beautiful weekend in Niagara Falls. Our stay at the Sheraton on the Falls was amazing. From the moment we checked in to the moment we left, the staff was kind, attentive and helpful. We dealt with Heather Scioli prior to our arrival who was amazing in helping us plan the perfect weekend and was... More 

Helpful?
Thank Rosa D
Newton Stewart, United Kingdom
Level Contributor
99 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We spent 3 night here. We had one of the top rooms with a small balcony. The views both across the falls, and downwards into the gardens was amazing. Definitely the the best view we've ever had from a hotel, and we've had some great views. Any hotel is only as good as the customers first impression . Our first... More 

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Thank Colin H
Nottingham, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel exterior is clean and well maintained. The staff were polite and friendly. The room was clean and tidy. We had complimentary Starbucks products. The location is convenient (clue in the name). I'd certainly recommend to friends and family and I will stay here again. However I wouldn't say it exceeding my expectations, what I found was what I... More 

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Thank thompj20
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

lovely hotel took an upgrade worth every penny could see the falls from our window 21st floor ,good breakfast and all in all a good experience would love to go back and see all again plenty of food outlets

Helpful?
Thank Stephen C
WNY
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were on the 15th floor. Room had a fireplace. The windows gave a floor to ceiling view of both the American and Canadian Falls. Outstanding! There was a mini ref. with 2 bottles of water, coffee and tea. No snacks to purchase. They were doing some minor work. New wall paper being put up. Staff was very friendly and... More 

Helpful?
Thank Violet K
London
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I were married by the Falls, which was amazing. We stayed in the Sheraton on the Falls 4th floor, then were moved to the Honeymoon Suite, which had breathtaking views of the Falls. The Falls have different coloured lights at night, which I was quite disappointied with, I guess I wanted to see it natural. The staff... More 

Helpful?
Thank Angie-Sue666
Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed there Jan 2016 - rooms spacious - very clean and views were spectacular ! The hotel was quiet so we were upgraded and the view with balcony was amazing Very helpful staff and concierge who helped with taxis - directions and suggestions on where to eat

Helpful?
Thank Patsy m
Millersburg, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We spent a beautiful winter weekend at Sheraton on the Falls. Great view of both the American and Horseshoe Falls. Perfect view of fireworks over the falls from our window. Beautiful room, clean, we had a king Fallsview. Enjoyed the jacuzzi. The staff was very helpful with check-in, parking, our room was refreshed and bed fixed during the hours we... More 

Helpful?
Thank 1broccoli9
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello 1broccoli9, Thank you for the perfect score review on your most recent visit. Great of you to mention the incredible views offered from our guest rooms, the best in the city. Great of you to mentioned the front desk helpfulness as all of our staff here at the Sheraton strive to provide the best possible guest experiences here at... More 

Vancouver, Canada
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Horrible experience. I stayed at this hotel on Jan. 30 for 1 night. I only booked this because it said online it was a 4* property. What a joke! I have stayed at many 4 * properties, and this is not one of them. The Sheraton in Hiroshima, Japan was Superb, and this one was a waste of time and... More 

Helpful?
1 Thank kusumghai
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Kusumghai, Thank you for your feedback regarding your recent visit as we use it as a tool to improve. I apologize for the short comings experienced during your visit. I could recommend letting our guest services staff know about any issues you may encounter as we provide the best possible guest experience there are most certainly policies in place... More 

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