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Sheraton on the Falls

Certificate of Excellence
4.0 of 5
Hotel website
5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
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Sheraton on the Falls
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Ranked #11 of 137 Hotels in Niagara Falls
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
CPFABED Edmonton, Canada
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4,256 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We visited Niagara Falls to attend and present at an international conference. The Sheraton was one of the host hotels for this convention. Upon arrival, we were greeted by the valet staff and directed into a very nicely set-up facilty designed for multiple vehicles and easy check in. Parking options were explained and we were encouraged to leave the vehicle... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Everything about this hotel is very good. We paid extra for a falls view and it was worth every penny. Check in is very easy and our room was a great size. The buffet breakfast was very good value and the food was excellent. Parking was in the next door hotel and again very straightforward. Nothing was too much trouble.... More 

Was this review helpful? Yes 2
Regina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently said at the Sheraton on the Falls from March 25-March 29. I was attending a conference. I arrived earlier than check in time on the Wednesday after being up and travelling for 9 hours (flight wait time, slight flight delay, shuttle to the falls from airport travel time) and I was exhausted. My room was actually ready for... More 

Was this review helpful? Yes 1
Gilbert, Arizona
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Where does a young couple celebrating their first anniversary go? Vegas? Been there, done that. Disneyworld? Only if I could get my husband drunk enough to endure a week there. No, after much deliberation we decided to go to Niagara Falls for our one year anniversary. We are actually traveling in nearby states for work and I wanted to see... More 

Was this review helpful? Yes 4
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Shawna P Thank you for taking the time to review our hotel. I am delighted to hear that the view from your room was breath taking and that our location in Niagara Falls was convenient to you throughout your travels. Great to hear you enjoyed the comfort of our Sheraton sweet sleeper bed which is standard in all our... More 

Middlesbrough
Top Contributor
54 reviews 54 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The chap on reception, name not remembered-sorry, was so professional. Although we didn't have a Falls view room, our stay was really good. The quality of the hotel, particularly the staff and restaurant, are not to be missed. Our room was spacious, clean and had great views as it was on the 16th floor. We took the breakfast option and... More 

Was this review helpful? Yes 1
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Paul C Thank you for your most recent review about our property. We are delighted to hear you had a wonderful visit and that our staff made a positive impression on your stay. Great to hear you loved dining at the fallsview restaurant. We hope to welcome you back soon. Thank you. More 

Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From start to finish, the service we received was absolutely incredible. The staff are extremely friendly and helpful, the hotel itself is very luxurious and the hotel room was incredible. The views from the hotel room were better than any of the other hotels that I have stayed in in Niagra Falls (and I have stayed in many of them).... More 

Was this review helpful? Yes 3
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Brian D Thank you kindly for connecting with us and providing your wonderful review. Our guests comfort and their complete satisfaction during their stay is our number one priority and we are glad you enjoyed each single moment. Thank you very much for your encouraging words and positively describing your stay experience. We cannot wait for your to return.... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

Kids were running up and down the hallway at 6:00 am. Then u have the parents yelling at them in the hallway. So we stayed 2 nights and both mornings woken up at 6:00 am. U can hear everything that's going on in the next room. Had to wait 10-15 mins for elevator so I alway went up and down... More 

Was this review helpful? Yes 4
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Carroll-dawn C Thank you for reaching out to us and providing your feedback. We certainly are disappointed to hear that you did not enjoy your stay. Please accept our kindest apologies for the noise disturbance experienced as it was not our intention to upset you in any way as we are a family friendly hotel we cannot determine the... More 

Ajax
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Fast, efficient service. Kind, polite and courteous staff who were willing to go the extra mile for their customers. Issue with hold on credit card was resolved by the hotel manager calling my credit card company to resolve a clerical error.

Was this review helpful? Yes 2
Robertsdale, Alabama
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We loved our night at the Sheraton on the Falls. Everyone was so helpful when we pulled in to unload our luggage. The entire staff seemed genuinely happy to help in any way possible. Due to an issue with my foot, I was unable to go down to see the falls so we paid a little extra for a room... More 

Was this review helpful? Yes 2
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello MsSlappy Thank you for the excellent review of our property. You are so generous with your kind comments and feedback about your most recent visit. Great to hear that your foot injury did not stop you from experiencing the falls, as we do offer some of the most breathe taking views straight from our guest rooms. We hope to... More 

Falmouth, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Fantastic hotel, service was brilliant. Everyone was very helpful from Concierge, Front Desk, Waitress in Restaurant and various members of the Management Team. Very spacious well appointed room, no noise just peace quiet and fantastic views. Beautifully positioned hotel to be able to appreciate all that Niagara has to offer. Nothing but praise 10/10.

Was this review helpful? Yes 1
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Philip H Thank you for the great review of our hotel! We are glad to hear that all of our staff from every department was able to accommodate and greet you with such delight throughout your stay. Thank you for the perfect score and from your detailed comments and feedback it seems that we certainly deserve that rating. We... More 

Hotel Review Summarization

What travelers say

  • Very nice(29)
  • Great view(25)
  • Water park(25)
  • View rooms(10)
  • Parking garage(9)
  • Indoor pool(8)
  • Ceiling window(7)
  • Breakfast buffet(7)
  • Corner suite(7)
  • Hard rock cafe(6)
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