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All 137 Niagara Falls hotels

Sheraton on the Falls

4.0 of 5 Resort   |   5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
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Sheraton on the Falls
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Ranked #10 of 137 Hotels in Niagara Falls
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
EssexUKSteve Essex UK
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4,065 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Essex UK
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed there in late November for 3 nights and was a bit worried about how the weather would restrict our agender, but at no point did it other than making it even more beautiful. We were upgraded to the 20th floor with a loverly room which gave us a fantatic view of the falls. It snowed on the second... More 

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Senior Contributor
30 reviews 30 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a comfy place to stay with an excellent restaurant on the 13th floor overlooking the Falls. We had a choice of a buffet or menu. Take the menu. We had scallops fresh from NS and a rack of lamb. Both were first class. Room was spacious and very comfortable.

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Elle328, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thanks for experiencing our Fallsview Dining Level; it is a breathe taking experience with a delicious menu. Hope to see you again very soon. Thank you, More 

Rochester, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Right along Clifton hill and a five minute walk to the falls. Hotel is very nice and connects to casino and other attractions. Quiet rooms and updated. Starbucks in lobby as well as other shops.......

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Anthony I Thank you for the great review of our hotel! Our location is superb for all your vacation needs, we are within walking distance to local attractions and amenities and are even attached to a variety of different shops and the largest indoor waterpark in Canada. We are glad that you enjoyed your stay and hope to see... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We were there on our honeymoon and had several things happen that in my opinion were just not what my past Sheraton experiences had involved. Dirty coffee maker in the room that we had UPgraded to. Went to make a tea triple checked the machine and the water came out brown and muddy looking - YUCK. The maids were ridiculous... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Amazing overall hospitality, especially the valet parking. What a great concept, someone actually taking care of your vehicle while you enjoy the water park. Not having to worry about moving your car or paying for another day of parking takes the burden off of the traveler and the family. Thank you Sheridan on the Falls for your great hospitality. And... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Troy H Thank you for the great review of our hotel! I agree having parking available in a busy tourist area is definitely worth it. The valet service that we offer here at the hotel is an excellent option to add that little extra convenience to your vacation. We are glad that you enjoyed your stay and hope to... More 

Bristol, United Kingdom
Top Contributor
125 reviews 125 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me start with they're tiny moan. We had emailed the hotel prior to going with a couple of questions. They said they would get back and despite a second request never did. There moan out the way. It is hard to comment on value as it was part of a package.On arrival however we were offered an upgrade to... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello AdeWotton Thank you for the great review of our hotel! I apologize for not reaching out to you before your arrival however I would suggest to call the the hotel directly during the business hours from 8-11 we always have a manager on duty who could most certainly answer any questions you may have regarding your reservation. Great choice... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My wife booked a room through expedia.ca. Expedia has a no cancellation policy. I tried to change the arrival date well in advance. I called the Sheraton and they wouldn't or couldn't do it. I called Expedia and they said the Sheraton wouldn't change the date. I called the Sheraton again and they wouldn't change the debt and blamed Expedia.... More 

Was this review helpful? Yes 1
ontario
Top Contributor
114 reviews 114 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

The boys had a PD day off school so we decided to check into the Sheraton and take the boys to the adjoining water park. The checkin was easy and very pleasant and we were told about the two day waterpark pass for 4 people for $120 which is by far the best deal available. We also were told about... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello OntarioFunDaddy, Thank you for the great review of our hotel! The amenities that we offer here at our resort property are most certainly convenient and make stays at our property that much more memorable. Great to hear your children had fun at the attractions and that your casino experience was successful, Awesome! We are look forward to welcoming you... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

Stunning view - service not so much atleast when it comes to the spa (for my personal experience) Did not appreciate after receiving a facial being tapped on the shoulder "Okay hope you enjoyed... now let's talk about your dry skin..." 1) give your guest time to WAKE UP lol 2) not very professional. 3) when wanting to buy product... More 

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GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Raikou729 Thank you for the great review of our hotel! Our Spa located on the 14th has one of the best views offered at our hotel which adds the experience while receiving treatments. The spa has a variety of different services to meet the needs of all of our guests for either a day visit or an overnight vacation... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I have been staying here for the last few nights and have thoroughly enjoyed every minute of it. The view from the room was spectacular and there was fireworks on a Sunday night right outside our window. I went to several of the restaurants that the hotel has to offer and had a couple tremendous meals. Lots of activities are... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(43)
  • Great view(34)
  • Water park(32)
  • Hard rock cafe(12)
  • Crowne Plaza(11)
  • Parking garage(11)
  • Breakfast buffet(11)
  • View rooms(10)
  • Corner suite(9)
  • Ceiling window(9)

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#2 Business Hotel in Niagara Falls
#2 Casino Hotel in Niagara Falls
#4 Luxury Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Spa Hotel in Niagara Falls
#7 Family Hotel in Niagara Falls

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