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Marriott Niagara Falls Gateway on the Falls Hotel

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6755 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W7, Canada (Formerly Sheraton Fallsview Hotel and Conference Center)
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Marriott Niagara Falls Gateway on the Falls Hotel
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Marriott Niagara Falls Gateway on the Falls Hotel
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1,778 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lakeland, Florida
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We upgraded to the deluxe room and were amazed at the view. It was worth the $20 per night additional fee with floor to ceiling windows on a higher floor. The view of Niagara Falls was like a postcard. We walked across the street to the convention center for concerts as well as Outback and Tony Romas. Wifi is free... More 

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Fort Lauderdale, Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel was great as expected of a Marriott. The view from the window was breathtaking especially to wake up to every morning. We were in a suite which is a one bedroom with two beds in the living room as well. Very comfortable for a large family or friends traveling together. Close to all major attractions especially Niagara Falls.... More 

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is in need of some upgrades. My bedskirt looked liked someone had drawn on it with a black marker. The room smelled like vomit. (Glad I didn't have to be in there long). The elevators are so slow I walked the 9 floors most of the time. The shower doesn't fully work. Would not go back even though... More 

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4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review

Good Day Marilyn, Thank you for choosing Marriott for your recent stay. We are very sorry that we did not provide you with a perfect stay due to the elevators and lack of cleanliness. We are working to enhance our elevator system and have recently reprogrammed them in hopes of reducing the wait times. We will also be renovating our... More 

Lakewood, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Niagara Falls isn't a place you're going to be spending a ton of time in the building hopefully. With that in mind, stay here for the view and if you'd like to utilize a fancier service- like a spa treatment- you're welcome to use the facilities at the Marriott across the street. Seriously- there's another Marriott across the street. Don't... More 

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4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review

Good Day Jon, Thank you for sharing your wonderful review on Trip Advisor. We are very appreciative of your great comments. We are happy to hear that your family enjoyed their stay with us and hope to see you again soon. Gord Chow More 

detroit, mi
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Dated, a couple of things didn't work in room. Service was atrocious, from valet and bell staff who were MIA, to unhelpful front desk staff bordering on rude, to tour desk employee who would only talk about the one plan the hotel was pushing. We took one of the 2 bedroom 2 bathroom rooms as we were traveling with unrelated... More 

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4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review

Good Day sue430, Thank you for staying with us for your recent trip to Niagara Falls. I am sorry that we did not provide the service that you have come to expect from Marriott. We appreciate you letting us know of these issues so that we may improve the service that we are providing to our guests. We hope that... More 

Oslo, Norway
Top Contributor
52 reviews 52 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Excellent location, and a very nice hotel. The rooms are great (we had a fallsview room). Spacious and clean. The staff were very professional and eager to help. Front desk service was fast and our prepaid reservation was in order. Short walk to everything. Starbucks restaurant in lobby. Breakfast was ok. not the best selection in food, but they had... More 

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4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review

Good Day Norway1984, Thank you for staying with us and for sharing your experiences on Trip Advisor. We hope to see you again soon! Gord Chow More 

Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We been there for couple of days as part of our up state new york trip and found this hotel as a great one. We made our reservation through groupon and got a low price, which we had to add a little bit money to get the falls view. It worths the money. Breakfast was good and very rich. The... More 

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4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review

Good Day Hezy, Thank you for sharing your comments from your stay! We are very pleased to read that you enjoyed your time with us. See you again! Gord Chow More 

New York City, New York
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel, clean and quiet. The staff were all top notch. The view from our room on the third floor was breathtaking. We had a shared terrace which if I had a choice I would have preferred a private terrace. The fireworks display after 10P.M. was just electric. Beds were extremely comfortable. High quality linen as to be expected from... More 

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4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review

Hello Ohyoudidntknow, Thank you for staying with us! We are very appreciative of your wonderful review. We hope to see you again very soon. Gord Chow More 

Grove City, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for our wedding anniversary. Hotel was nice, very clean, not real crowded. Asked if they had any anniversary perks. After a few minutes in the back, Crystal offered us a bottle of wine, and some chocolates, which she said would be up to the room in about an hour. Went up, unpacked, checked out the view. We had... More 

Was this review helpful? Yes 1
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review

Good Day BornToTravel50States, Congratulations and thank you for choosing Marriott for your anniversary stay. I am very sorry to hear of the lack of service that you experienced throughout your stay. This is not the standard level of care that we strive to provide to our guests. We hope that you will consider staying with us again, so that we... More 

Brooklyn, New York
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

While Marriott is my brand of choice I rarely stay at full service hotel. Usually Fairfield Inn maybe a Courtyard. We choose this hotel for the price and the view of the falls in a Superior Fallsview 2 Queen High Floor room. This is the last hotel on Fallsview, caution there are two Marriott's at the end of the block... More 

Was this review helpful? Yes 1
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review

Good Day BrightonLine, Thank you for staying with us. We do apologize for the issues experienced during your stay. We have just recently reprogrammed our elevators so that both will go to the upper floors. We hope this helps with the wait times for guests. I apologize that you were misinformed of our parking charges and additional person charges. This... More 

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