The hotel is bare basics while it is undergoing renovations. We booked under their travelzoo special which included breakfest, a $40 dinner voucher (that could be used at the embassy suites or fallsview plaza #2), and a shuttle pass. There is no breakfest on site, you have to go to the east side mario's at the fallsview plaza (the other... more

This motel is HORRIBLE. It should not even be considered a hotel. If you have alllergies or asthma beware rooms have a stale smoked in smell. I just did a group trip with about 50 people not one had a positve thing to say about it. In addition to it being unclean and smelly the staff was RUDE. and very... more

To Whom May Concern: After receiving confirmation that I would be staying at Falls Plaza Hotel, Niagara Falls confirmation and I would have read the Trip Advisor prior to booking (non-refundable). After booking I looked at reviews on Falls Plaza Hotel Niagara Falls and found several negative reports. Upon arrival I noticed: a. There was no sign up on the... more

Issues that we are still waiting to have resolved. We have called twice and the first time left a message and the second time the gentleman Andrew said that he was busy and would try to get to it but he leaves at 3 and I am going to have to call back. Excuse me but they owe me $800... more

There were no hotel guides in the rooms to tell you what all was in the hotel During business meetings, the water on the tables were not replenished. more

I booked this hotel weeks in advance due to the huge deal that was offered. I started to get worried after reading the reviews of this hotel by other guests. Well let me just say that I have stayed in a few undesirable places in my life, but this most definitely did not fall into that category. The only problem... more

This is the worst hotel I have ever stayed at. Booked a king city view room when arrived was told only standard double bed room availiable. booked smoking, no ashtrays, no towels or wash rags for showering, had to go to front desk 3xs to try and get them and was told they were looked up in a closet that... more

I booked this hotel a week and a half in advance and booked and king bed with city view. I arrived there stood in line for about a half an hour for them to tell me that they dont have that room available and all they had was a room with 2 double beds. I ordered a king bed for... more

Arrived at the hotel to be faced with a long line to check in. Staff was friendly and helpful, we booked a few weeks in advance. At check in - was told only 2 double beds were available, and the dinner package was $40 not $45 as advertised on their website. (Knew this from other trip advisor comments) Parking is... more