Even though we travel a lot, I never had to write a negative review about any of the places we visit before. But this time, I thought I need to make other people aware of what may happen. We booked a one night package that was advertised on travelzoo. The rate was good, and we thought this could be a... more

Stayed here mid June 2009 and paid $69.95 plus taxes for the Travel Alerts Package (Cityview Room). This hotel is cityview on all sides and not near the Falls! Pluses..... Great value package which included $40 towards Keg, TGIF, Outback or East Side Mario's . We went to east Side Mario's (not too far to walk in summer) which was... more

Stayed one night on the Travel Zoo promotion of $59 with buffet breakfast and $40 food voucher included. We had no problem checking in - staff friendly and helpful (thakns Brian!) The room was much bigger than I thought it would be. It was a bit dated but very clean. The breakfast was ok - a bit of a wait... more

We (4 of us) visited this hotel June 23/24 during one of their promotions The front desk personnel were friendly and very helpful both at check in and during our stay Our room was clean, comfortable and quite spacious The breakfast buffet (on site) had an excellent selection of goodies-- coffee is $2.95 which I initially thought was a bit... more

We too were totally stressed about the hotel after reading the negative reviews, but we had a wonderful stay. We found Kelsey at the reception desk to be very friendly and efficient - we had an upgraded room which was great - for an extra $20 you have a king size bed, heart shaped jacuzzi tub, and balcony. There were... more

My goodness, after having read all of these horrible reviews I was sure that I was going to be walking in to the worst place on earth!! We were pleasantly surprised. Of course with the package we booked, $59 with a $40 Keg Gift Card, Free Buffet Breakfast for Two and Free Shuttle it works out to be essentially free... more

this hotel was just horrible, starts at check-in and doesnt stop until your home. check-in they had me booked in wrong rooms, but scott was very nice and booked us in proper rooms we had asked for. this hotel was dirty and with in 1 day my daughter had severe bug bites and apon investigation we found out this hotel... more

From the moment we tried to check in we could tell something didn't seem right! From the cold unfriendly staff at the front desk to the(seems as if I'm doing you a favour) servers at the breakfast sitting.We tried to check in a little bit earlier but was told our room wasn't ready by a very blank looking unhelpful guy... more

Although we found this hotel adequate accommodation wise our stay was seriously marred by a subsequent charges made to our credit card. We were charged for a "magazine" which we purportedly had removed from our room. We had never even seen the magazine described and it was priced at a ridiculous $17.39. When I noticed the charge on my credit... more