I stayed at this hotel in 6/23/09 and nearly three months later a charge showed up on my credit card. I clearly remember my stay, and I did not, repeat, did not take or damage anything. I called, and without looking up my file (didn't even ask my name), the manager knew right off the bat the charge was for... more

This hotel is not near the falls and has the cheek to charge $12 per day for parking in an area where parking costs $5. The hotel requires a facelift and is overpriced. Niagara is tacky and a better area is Niagara on the Lake more

If anyone stayed at this hotel i suggest that you pay very close attention to your visa statement, two months after staying at this hotel i was charged $19.00 and $4.00 on my visa "what could i have possibly purchased when i wasn't even there" Is there some kind of scam going on at this hotel???? I'm very upset not... more

We originally booked through the hotel's website for $69/night (+12 for parking) for a king bed room. Check in is not until 4 pm, we arrived early and were informed our room wasn't ready, but we could take a queen for the same price, or upgrade to a king jacuzzi suite for $30/night (which we chose). From reading other reviews,... more

We arrived at our hotel about 5:30 pm. The hotel staff was very friendly and helpful. Check in was a breeze. Our $99 package included free tickets to the Danny Z show, $40 free dinning at TGIF and a $40 pree play card at Dave and Busters. My Family loved Danny Z. He is an excellent family entertainer and I... more

I came to the Falls Plaza a bit hesitantly because I read quite a few negative reviews. But I was so pleasantly surprised. From the very beginning of our checking in, Paul at the front desk was great. He was very personable and very helpful. We were only there for 2 nights, but the entire staff was ready to help... more

At first i booked through Hotwire.com..so i wasnt sure about my decision until we arrived..i booked for a cheap price and thought the worst.....BUT..once we arrived, the employees were very nice and patient with us...it was our honeymoon and they gave us the information that we needed for our stay....the first night we stayed in a room that had 2... more

Had a reservation at Falls Plaza and upon arrival the clerk said that the hotel was overbooked and that she would *upgrade* (b..s..) my stay to the Fallsview. DO NOT ACCEPT an *upgrade* to Fallsview Fallsview is a parking scam $23 a day and after asking to park my car myself, they told me the nearest parking was 1 mile... more

Hi I was reluctant to go to this hotel after seeing all the reviews but my stay was good and not at all unpleasant. I booked from the website and for a saturday night I got the king size bed, cityview from $129+tax. Which is a huge deal compared to other hotels that run between $170-$300 for the same thing.... more