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Holiday Inn Niagara Falls - By The Falls

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5339 Murray Street, Niagara Falls, Ontario L26 2J3, Canada
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Holiday Inn Niagara Falls - By The Falls
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Holiday Inn Niagara Falls - By The Falls
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523 reviews from our community

Traveler rating
    128
    242
    97
    32
    24
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178
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kingston, Canada
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First off, the staff at the hotel were pleasant and friendly and very efficient at check-in. The room was also lovely, although the layout was a bit odd with the cupboard housing the TV at an angle from the bed instead of directly in front of it. Not a big deal but it was slightly uncomfortable to watch as a... More 

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London, Canada
Top Contributor
53 reviews 53 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

this hotel is dated we have stayed here 10 times the rooms are ok we always stay on the 6th floor with a Jacuzzi tub WELL this time the heart shape tub the shower is in the middle of it the shower head was plugged the tub was not cleaned JUST wiped out not good I told the cleaners to... More 

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Toronto, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my second stay here at this hotel in 2 weeks. The first stay was with some buddies to see a show at Fallsview Casino and last week as a stop over before going across the border. Both stays were great, friendly staff, clean rooms, comfortable beds, overall a great stay and cheap !

Was this review helpful? Yes 2
Owen Sound, Canada
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Room are a good size, and the bed was very comfortable. Right across from the casino and lots of dining options close by. The falls are about a 5-10 minute walk just down the hill. We really wish there was a fridge in the room, and the decor could use a little updating. Other than that, no real complaints. We... More 

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Senior Contributor
30 reviews 30 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was what we expected. It's sort of has the "motel" theme to it; however, the staff were incredibly friendly and we will definitely book there again. No, it's not the Hilton, but the bed was comfortable, the rooms were spacious and it was nice to have a balcony! The only thing that would have made it better, would... More 

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Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We chose this hotel for a 2-night weekend leisure because of its location. We arrived after 9pm; the night-shift staff was not patient while talking with us, maybe he worked part-time because he didn't wear uniform. Ok, we got the room cards, the room was across from an ice-maker machine, fortunately it stopped working after around mid-night. When we entered... More 

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Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for your comments regarding your stay at our hotel. The smell of cleanser can be removed in just a few minutes with the opening of the patio doors. We do change the bedding every other day - this is usual housekeeping procedures for most hotels. We regret that you were not happy with your room location and the... More 

Barrie, Canada
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were flying out of the Niagara Falls NY airport and decided to cross the border and stay the night before...mistakenly went to the Holiday Inn Express and were sent to the one downtown where we had a reservation. How Wonderful that we did!! Such a great hotel...character and WOW what a location! We were upgraded to a suite that... More 

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Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Best Hotel with reasonable rate. Though room wasn't fantastic but this hotel service and location really brighten our day. We came from New York Buffalo by taxi. Once we reach Holiday Inn, we felt the change immediately. The Front desk staff who checked us in was friendly and polite. We were happy when stepped into the room. There was glass... More 

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Monroe
Contributor
15 reviews 15 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel was very nice. The elevator is a little jerky,and the hot tub does not have much power. The room was very nice and roomy. The bed was comfy and offered soft and firm pillows. It looked like the room was remodeled. We did the Breakcation pkg. which included dinner at their restaurant and at the Sklyon Tower another... More 

Was this review helpful? Yes 1
Tokyo, Japan
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 20, 2015

normal rooms, good size. bathrooms were really nice and were cleaned immaculately. Great location... car was parked FOR FREE the whole time:) close to restaurants, the falls, casino, all that jazz. considering we payed extra for b-fast included, the breakfast was plain.. literally only bacon, eggs, potatoes and burnt pancakes. we are not picky eaters by any means, but put... More 

Was this review helpful? Yes 2
Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for your comments they help us serve you better in the future. We have noted the breakfast comments and will review to see how we can improve our breakfast. We will continue to trouble shoot our internet and make all the necessary improvements. More 

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