We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Niagara Falls - By The Falls

3.0 of 5 5339 Murray Street, Niagara Falls, Ontario L26 2J3, Canada
Hotel website
Hotel deals
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Niagara Falls - By The Falls
Professional photos View all
Browse nearby
Holiday Inn Niagara Falls - By The Falls
Write a Review

503 reviews from our community

Traveler rating
    126
    233
    89
    31
    24
See reviews for
172
204
10
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (503)
  • Mar-May only
    (96)
  • Jun-Aug only
    (195)
  • Sep-Nov only
    (144)
  • Dec-Feb only
    (68)
All months
Toronto
Contributor
18 reviews 18 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars NEW

The best location for Casino lovers too. Across from Casino steps to the Sky long Tower for dinner. Walking distance to the falls and many attractions. The on site restaurant Coco, great food fabulous patio.

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We got lucky and got the room cheap, but it was one of the better options in Niagara Falls. We were about a block away from the falls and it was very easy to walk. Parking was free, which is huge in Niagara Falls. I alerted them of my late arrival and they were more than happy to accommodate. The... More 

Was this review helpful? Yes
Deep River, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Called to book for Valentines day weekend Was told I purchased the Romance Package and upon arriving they told me i only had the Breakcation Package. Once we got settled into our outdated jacuzzi room( red walls and mirrors everywhere in the bathroom), i called down to see if i can get the champagne and strawberries that I was told... More 

Was this review helpful? Yes 1
Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

We appreciated the comments regarding our hotel and do apologize for the confusion regarding the Champagne and Strawberries. Thank you for the feedback regarding the WIFI - there seems to pockets that need adjusting. Our hotel will be going through a major update this coming year and we will address the areas of your concern. Thank you also for your... More 

Kimball, Michigan
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location is great, free parking, updated lobby, rooms are a bit dated. The staff was excellent offering an early check in and late check out even though it was not requested in advance. No continental breakfast like you would receive at some HI properties.

Was this review helpful? Yes
Mount Lebanon, Pennsylvania
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our second stay at this hotel. We picked it because it has free parking- not many in the falls area do, and because the location is great. Mostly I don't like paying an additional charge for parking when they could just build it into the rate. One thing I didn't notice until after I booked was that the... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location and free parking is what caused us to book at this hotel. It's within walking distance of most attractions. The hotel is clean and the staff helpful. While the reception area seems to have been updated, the rooms are in need. Rooms are clean, just dated. Also thought it was a little pricey. Understanding that August is prime... More 

Was this review helpful? Yes
Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for your comments. We are pleased to announce that we will be updating all of our rooms this year and next. WiFi issues were also addressed and an new system installed the later part of August we can now easily accommodate up to 800 devices. We appreciate your feedback it helps us serve you better in the future. More 

Caledon, Canada
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The Holiday Inn can be counted on for consistent service and amenities, but this Holiday Inn visit was excellent from start to finish. Check in and check out procedures are easy, the location is amazing, the staff are friendly and accommodating, and the restaurant food was great. Our hot tub jets were not working, so they gave us free breakfast... More 

Was this review helpful? Yes
Salem, New Hampshire
Top Contributor
64 reviews 64 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 19, 2015

I spent one night at this Holiday Inn. It seemed like it might have been a motel at one time because all the rooms have balconies. The rooms are comfortable and clean. The front desk area is nice and the people are friendly and helpful. I went into Coco's and the bartender Sandy was an awesome person to talk to.... More 

Was this review helpful? Yes 1
Kuwait City, Kuwait
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2015

The hotel was clean. Comfortable beds. there was alot of activity for kids around the place. everything was walking distance. Rooms facing the falls have an amazing view. Parking for cars available. Variety of Resturants to choose from near the hotel.

Was this review helpful? Yes 1
Toronto, On
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 11, 2015

The hotel is close to everything. The location perfect, parking available, very clean rooms, and exceptional staff. We are platinum members and this IHG hotel is outstanding in their service and accommodation. Kudos to the manager - you have wonderful welcoming staff. Everything we requested was ready when we arrived. Thanks for a fun New Years Eve stay!

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Niagara Falls - By The Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Niagara Falls - By The Falls

Address: 5339 Murray Street, Niagara Falls, Ontario L26 2J3, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Niagara Falls - By The Falls 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, Expedia, Priceline, Agoda, Hotels.com, BookIt.com, HotelTravel.com, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Niagara Falls - By The Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Niagara Falls Holiday Inn

112 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (69)
Viewed
Bathroom (3)
Viewed
Room/suite (18)
Viewed
View from room (4)
Viewed
Hotel & grounds (24)
Viewed
Pool/beach area (6)
Viewed
Dining (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Room/suite (10)
Viewed
Pool/beach area (5)
Viewed
Dining (10)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (10)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay