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All 137 Niagara Falls hotels

Holiday Inn Niagara Falls - By The Falls

3.0 of 5 Hotel   |   5339 Murray Street, Niagara Falls, Ontario L26 2J3, Canada
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Ranked #30 of 137 Hotels in Niagara Falls
A recent review
4 of 5 stars reviewed 2 weeks ago
tmsmith20 Colborne, Canada
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483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colborne, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location across the street from the casino and a few minutes walk to the falls with a Starbucks and Tim Horton's a few minutes away. Rooms were very roomy but no safe in the room. Our room had a double sink but not all rooms did. Staff was friendly and restaurant was pricey but good. Kids had a blast... More

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LONDON ONT
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location, excellent venues within feet. Excellent price BUT no shower, ya no shower, anyway we checked in & went to Fallsview Casino till 6 a.m., got back to the room and pulled up stakes. They have a great heart shaped tub but no good for the Mrs she just had hip surgery.Oh and they comp you free passes to... More

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Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for your great review. The multi faucet rain shower is located directly above the heart shaped Jacuzzi. More

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed one night here as part of the IHG "into the Nights" promotion. And let me tell you, one night is plenty. If the Holiday Inn Niagara Falls was the only hotel within a few miles I could understand the frozen-in-time aspects: the low ceilings, the peeling wallpaper, the decaying fixtures and shabby appointments -- but it's not. A... More

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Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

We appreciate your comments as it helps us serve our guests better in the future. Our pricing policy is very much appreciated by single travellers who do not feel they should pay the same amount as two people. Whether the amount of two is included in the initial rate or added to the single rate is the same price in... More

courtice
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

our room was very clean, and roomy. the staff were friendly and helpful. this is the second time we have stayed there and have had a great stay. there is not a free breakfast, but I do not think there is a free breakfast with any of the hotels in that area. fallsview restaurant has the best breakfast in Niagara... More

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Dallas, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the property for two nights in November 2014 as a stopover for Toronto. At that time of the year, the tourism for Niagara Falls had slowed down. The staff was very nice and was anxious to make our stay comfortable. The property has free parking on the back side of the building, which is complimentary for guests.... More

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Niagara Falls, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a quick little getaway. We stayed on a package that included our meals and a wine tour with transportation. We had an amazing experience! The front desk staff was very helpful, the rooms were very clean and bright. The first night we had dinner at Coco's the food was delicious and the atmosphere was... More

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Guelph, Canada
2 reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My wife, 2 children ages 15 and 17 and I stayed at the Holiday Inn Niagara Falls on Oct 24th. We booked it through Hotels.com and one of the primary reasons I selected this hotel was the complementary hot breakfast. When I booked, I was perfectly clear of the ages of my boys. To our dismay when we arrived at... More

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Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

We are very sorry that you did not enjoy your meal at our hotel, your comments have been noted and we will review with our staff. As your reservation and payment were with Hôtels.com we have not control onh the price and charges for children over 12 - any discrepencies must addressed with Hôtels.com. More

Muskoka District, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights Please be aware there is no security in the building we found a homeless man sleeping in the stairwell, we also assume he may be using the rooms as the first day we checked in the toilet in the room we were assigned had urine stains. We were moved to another room but this room was close... More

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Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

We are very dissappointed that you did not enjoy your stay at our hotel. We would like to clarify the following; Security is present at our hotel every evening. The back door is locked from 11pm to 7am. Hotel rooms can only be accessed using a hotel key, our maids do not leave the doors open after a room has... More

England, United Kingdom
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 weeks ago

stayed for one night in October 2014. The staff were pleasant and helpful and check in was quick and easy. Car parking was our three back and I was given directions and a pass. The room was clean and tidy I have no complaints. The hotel is located close to the falls just five minutes walk down to the river.... More

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Senior Contributor
23 reviews 23 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 21, 2014 via mobile

This hotel had a great location. Only blocks to the falls! Being a platinum member, we were given a free pass to the observation tower which was a $25 value (I recommend going up during the day, instead of at night). We had booked a breakfast included package. The breakfast was probably the worst I've had. Everything was cold or... More

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Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for your comments regarding your stay at our hotel. We will review our Buffet Breakfast content with the Kitchen Staff to see if improvements can be made. We recently (August) did a complete upgrade to our WIFI Service and have state of the art equipment as well as the ability to handle more than 800 devices. I am... More

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Additional Information about Holiday Inn Niagara Falls - By The Falls

Address: 5339 Murray Street, Niagara Falls, Ontario L26 2J3, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Niagara Falls - By The Falls 3*
Number of rooms: 122
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Also Known As:
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Niagara Falls Holiday Inn

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