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Holiday Inn Niagara Falls - By The Falls

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5339 Murray Street, Niagara Falls, Ontario L26 2J3, Canada
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Holiday Inn Niagara Falls - By The Falls
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Holiday Inn Niagara Falls - By The Falls
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534 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
37 reviews 37 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here last month for a wedding. The hotel location is great. It really is right by the falls, a mall and other restaurants. The hotel rooms were clean and tidy, bathroom was in good shape. They had free parking which was convenient because a lot of the other hotels in the same area do not offer it for... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This hotel is well located just a few blocks outside the town core, but within walking distance. It has free parking and wi-ifi, a restaurant and bar. The rooms are comfortable. The best feature is the staff, who was consistently friendly and helpful. Not a fancy place, but a good value and very pleasant.

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AGMManager, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for your wonderful comments. Updates are on their way this winter and we will be fancy. More 

Sarnia, Canada
Top Contributor
93 reviews 93 reviews
25 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good clean hotel with comfortable bed, free parking, great water pressure in shower and reasonable price. Location was excellent. Only downside is no view of falls. Also if you arrive later in the day parking is hard to come by as the lot is small. I wouldn't recommend their restaurant Coco's as service is awful - reviewed separately.

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Toronto, Canada
Top Contributor
83 reviews 83 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel itself is located next to the Casino and Margaritaville Restaurant. Close to other restaurants and a quick walk to the incline railway. We stayed in a King bedroom on the ground floor. Our view sucked as it was the back of the parking and I would not have enjoyed using the patio, but for a night's sleep it... More 

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AGMManager, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for your review. We appreciate your comments and will see what we can do to improve the view from the ground floor rooms. More 

Largs, United Kingdom
Top Contributor
106 reviews 106 reviews
49 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago

You may not have a view of the falls from the hotel balcony but in a prime position. Booked the tw o night special offe breakfast, evening meal and Skylon with meal. N our arrival the reception staff especially Saskia were helpful, room on third floor, bit dated but for the money ok, The hotel is immediately next to the... More 

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Perth, Australia
Top Contributor
188 reviews 188 reviews
62 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

we stayed for one night on our way back home after our honeymoon. As a gold ambassador we were upgraded and given a lovely quiet room with the biggest bathroom I have ever seen. Right near the falls and would stay here again. Nice and comfy.

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Vancouver,B.C
Top Contributor
93 reviews 93 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a very pleasant stay at this well located hotel. The staff were extremely friendly, helpful and efficient. The room was spacious, clean and comfortable. No view to speak of from our room but you can't have it all. Very little to complain about with free parking and wifi included for a reasonable rate.

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Point Edward, ON
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a room of the Fifth floor with a king size bed (very comfortable). The room was spotlessly clean and decorated attractively. Lots of closet space and a sitting area to enjoy your coffee, read the paper etc. A nice balcony to watch the Skylon and ferris wheel at night. The wifi worked great. We made full use of... More 

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Massachusetts
Top Contributor
68 reviews 68 reviews
6 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Went there a while ago for our second time. Our package included dinner at the Skylon Tower one night and dinner in the hotel restaurant the second night as well as breakfast two days in the hotel. Hotel food was okay. Dining in the Skylon Tower was very good. A nice experience in the rotating room, high above the falls,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Dear 307stevee, Thank you for taking the time to review our hotel. We appreciate your kind comments regarding our rooms to be clean, enjoyed dining at our restaurant and location to be excellent. On the other hand, it is regrettable that you found our rooms only at average best. Kindly accept our sincere apologies for falling short of your expectations.... More 

Kingston, Canada
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First off, the staff at the hotel were pleasant and friendly and very efficient at check-in. The room was also lovely, although the layout was a bit odd with the cupboard housing the TV at an angle from the bed instead of directly in front of it. Not a big deal but it was slightly uncomfortable to watch as a... More 

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Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for your comments. We are very sorry you did not rest well. We will certainly consider other options for our ice machines. More 

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