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All 138 Niagara Falls hotels

Imperial Hotel & Suites

3.0 of 5 Hotel   |   5851 Victoria Avenue, Niagara Falls, Ontario L2G 3L6, Canada
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Ranked #56 of 138 hotels in Niagara Falls
A recent review
5 of 5 stars reviewed 1 week ago
jennreep Stoystown, Pennsylvania
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394 people have reviewed this hotel

Traveler rating
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    62
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134
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Stoystown, Pennsylvania
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked my reservations online and got a really great deal! I almost canceled reservations because of reviews. I am so glad that I didn't! The room was large, clean and had everything we needed. Staff was friendly, we had no problem with room temperature(there is air conditioner/heater that you control) and there were no terrible smells. It smells like... More

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Aberdeen, United Kingdom
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Location was adequate and not far from the falls which is the only positive I can say for hotel. Hotel very tired and need of refurbishment, lobby area stank of stale smoke which was in fact better than it smelling of marijuana which it did on one occasion as we entered the main reception! Cleanliness was not great in rooms... More

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ecpete, Manager at Imperial Hotel & Suites, responded to this review

Hello Carol Thank you for posting comments of your stay with us. We have several procedures in place to control scents from other guests. It is unfortunate that we cannot control how everyone smells, and what scent they may bring in with them. Obviously some smells are more powerful than others. The smellof marijuana in the lobby has been brought... More

toronto, ontario
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Aside from the location of the hotel, it was not a good experience. Stayed for one night, the room stunk and was dirty. The room smelled of marijuana and there was dust and crumbs all over the dresser top and tables.

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ecpete, Manager at Imperial Hotel & Suites, responded to this review

missfutia, We appreciate all comments from guests, positive and negative. Thank you for bringing this to our attention. If at any point during your stay, there was something not cleaned, crumbs found, smells in your room, please notify us right away. At which point we will rectify the situation. Please accept our apologies for finding your room in anything less... More

Washington DC, District of Columbia
Top Contributor
112 reviews 112 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The location is convenient just off Clifton Hill and close to the falls. The hotel offers big rooms with even a sitting area. But the building screams for TLC. The fitness room has appliances that all have a problem. The swimming pool and jacuzzi work but need to be cleaned better. With a couple of hours cleaning this could be... More

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ecpete, Manager at Imperial Hotel & Suites, responded to this review

jlove1982, Thank you for providing us with comments about your stay. Shortly after reading this review, we had our maintenance department inspect the fitness room machines. All seem to be in perfect working order. Would you be able to let us know exactly which machines are not working properly? Again, thank you for your comments. Hopefully you can visit us... More

Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed 1 night in this hotel,we travailed to Niagara Falls in July 2012.Beds and pillows were great. the location is 10 minutes walking distance from Niagara,Excellent Location, I think it's great value for the price...

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ecpete, Manager at Imperial Hotel & Suites, responded to this review

Hello Gagic A, We are delighted to hear that you enjoyed your stay with us in July of 2012. There have been many updates done since then and we invite you to come back and check them out! See you again sometime, Peter More

Toronto
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago via mobile

Pros: -Cheap price. Room includes microwave, small fridge, and extra pillows -1 minute walk to Clifton hill -they have pool Cons: -Parking is $10 a day plus taxes -Wifi doesn't work inside your room, you have to go the hall to get connection -no free breakfast Next time I should just stick to hotels on Clifton hill cause with all... More

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ecpete, Manager at Imperial Hotel & Suites, responded to this review

Hello BL G, We are located at the top of Clifton Hill, and would be included in the Clifton district of hotels. Happy to hear you enjoyed the size of the room, additional pillows and comforts we provide to our guests. On-site parking is a premium in Niagara Falls, and every hotel within walking distance to the Falls, has a... More

Senior Contributor
39 reviews 39 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 2, 2014

It is a good place what you pay, its location is decent. I didn't check its swimming pool. I got $5 breakfast(buffet style restaurant at 1st floor) but it wasn't worth it: I couldn't even eat the egg. If you want to stay decent place for just couple days it can be your choice but keep your expectations minimum.

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ecpete, Manager at Imperial Hotel & Suites, responded to this review

Maggie, Thank you for letting us know you enjoyed your stay. I have forwarded your comments to the restaurant manager for further review as to why you could not eat the eggs. Regards, Peter More

Oshawa, Ontario
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 26, 2014

I travelled to Niagara Falls in October 2012 for a "girl's night out" and while we were all on a budget, we had a great time. I would describe Imperial as an average motel for an average rate. Nothing fancy, but we had a great time in our adjoining rooms and it was clean enough for our standards.

Was this review helpful? Yes 1
ecpete, Manager at Imperial Hotel & Suites, responded to this review

itsrelly, We are happy to hear you enjoyed your stay with us. Our location is perfect for a "girls night out". Hope you come back to see us soon for another getaway. All the best, Peter More

Senior Contributor
28 reviews 28 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 24, 2014 via mobile

The hotel is dated but very nice, the staff was really nice they allow pets. This hotel is located within walking distance of the falls, restaurants, Clifton hill. The parking lot tends to get really crowded the hotel rents spots to tourist so it can be a pain to find a parking spot when you return for the evening, this... More

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ecpete, Manager at Imperial Hotel & Suites, responded to this review

Harleyhoss Thank you for your kind words. We are glad to know you enjoyed your stay with us and will return again. Give us a call anytime! If you are ever unable to find a parking space, please visit the front desk or speak to a parking attendant for directions to overflow lot. Sincerely, Peter More

Niagara Falls, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 23, 2014 via mobile

Stained couch, snagged and stained carpets, plugged toilet, slow drains in the sink and tub, barbie sized fridge, dirty windows, crappy mattresses, and poor customer service. I would not recommend this place to anyone ...... Not even homeless people!!!!!

Was this review helpful? Yes 1
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Sharon C, Almost all suites have new carpet, wallpaper, new bedding, new furniture and new sofas. We are interested to know which suite you stayed in that was this unsatisfactory. If you would like to speak further about any issues during your stay, please feel free to contact us. Best Regards, Peter More

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Additional Information about Imperial Hotel & Suites

Also Known As:
Imperial Hotel And Suites
Imperial Hotel
Imperial Hotel Niagara Falls
Imperial Niagara Falls
Address: 5851 Victoria Avenue, Niagara Falls, Ontario L2G 3L6, Canada
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 138 hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imperial Hotel & Suites 3*
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