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Susan's Villa

3.5 of 5 5481 Ontario Avenue, Niagara Falls, Ontario L2E 3S4, Canada
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36 reviews from our community

Traveler rating
    26
    6
    1
    2
    1
See reviews for
18
10
1
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
  • All months
    (36)
  • Mar-May only
    (2)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (12)
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    (3)
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There are newer reviews for Susan's Villa
See the most recent reviews
Wil, Switzerland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 24, 2012

We are from Germany and have been at Susan’s before. And we will surely come again! If you like a CLEAN, comfortable, and safe place to stay close to the falls than this is it. Edwin & Susan are impeccable hosts...informative, friendly, accommodating...- all you want and like is here! I've been home for a week now & miss them!... More

Was this review helpful? Yes 4
Susan-R-Edwin, Manager at Susan's Villa, responded to this review

Thank you very much for this great review. It was very nice to take the time to write this. Susan and I hope to see you soon again. Edwin More

Solon, Ohio
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 14, 2012

Do not book this Bed and Breakfast. My husband and I planned a romantic getaway and decided to try this place. It appeared to be in a good location, have a good price, and seem to be reasonably decorated. We arrived at about 10:30 on Saturday… night and to our great surprise there was noone to check us in..although the... More

Was this review helpful? Yes 6
Susan-R-Edwin, Manager at Susan's Villa, responded to this review

I did not want to write a response to this so called review for it is NOT a review but a bunch of lies and rubbish. Someone in his right mind would not even show up at a B & B at this time of the night without notify the owners! This is crudeness, ignorance, poor upbringing, and poor education.... More

Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 22, 2012

Susan and Edwin's bed and breakfast is located in a quiet neighborhood convenient to the falls.Their bed and breakfast reminds me of Old World charm with over sized and overstuffed furniture. Spotlessly clean.The house is set up with two units on the first floor and two units on the second floor. During our entire stay we did not hear any... More

Was this review helpful? Yes 2
Susan-R-Edwin, Manager at Susan's Villa, responded to this review

When writing a response I have to be VERY careful. If I write what I would like Trip Advisor will not publish. My first thought about this one: Ignore. But then: Why should I let someone without much adding skill (see below) ruin my sleep. I try to be as polite as I can Our first and very bad review... More

Geneva, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2012

Stayed in first floor suite two days. Very nice place all around. Edwin was quite entertaining and helpful, ESPECIALLY about what to see in our limited time. (Don't miss Niagara-on-the-Lake!) Easy walk to the Falls, fireworks and downtown. Only regret was that we had to leave too early on our final day in order to catch the Muskegon MI ferryboat... More

Was this review helpful? Yes
Susan-R-Edwin, General Manager at Susan's Villa, responded to this review

Thank you for taking the time to write this great review. We hope that you got the ferry boat and everything went well. Susan and I wish you the BEST for the future. Edwin More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2012

We have just returned from a wonderful 2 night stay at Susan's Villas in Niagara Falls. We were 4 adults and 2 children aged 5 & 7, and stayed in the spacious 2 bedroom Domino Suite which suited us perfectly. We were welcomed by Edwin, who kept us entertained through our stay with his lovely cheeky nature and jovial banter.... More

Was this review helpful? Yes 1
Susan-R-Edwin, General Manager at Susan's Villa, responded to this review

Thank you Sonia for this great review. It is easy to be friendly to nice and great people! You are welcome here anytime. Susan and I wish you the BEST for the future. Edwin More

Grand Blanc, Michigan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 10, 2012

Our family of five stayed at Susan's Villa in Niagara Falls and we loved it! Edwin and Susan are wonderful hosts! We stayed in the Domino Room, which had 2 bedrooms, and it was very comfortable, plenty of room and we never felt crowded. The room was very clean, and the closets were very nicely sized. It really felt like... More

Was this review helpful? Yes 1
Management response:

Thank you very much for this great review. Susan and I liked you very much too! Hope to see you again. All the best for the future to all of you. Edwin More

Ireland
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 9, 2012

The location of Susan's villa is really great. You can walk to the falls and the centre of Niagara from there very easily. There is parking next to the house too. We had two rooms, one of which slept 4 and had a fold out bed in the wardrobe too. There was a bathroom in between the two rooms, and... More

Was this review helpful? Yes
Management response:

Thank you for this nice review. I hope to see you again. Edwin More

Gatineau, Quebec, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2011

very spacious room with 2 bedrooms, private bathroom, fridge and tv in the room, extremelly clean. Family trip with a toddler and he loved it! The breakfast was tremendously huge and delicious (and we have a very big appetite!) They gave us very good tips for our tours, free parking and the keys to come and go whenever we wanted... More

Was this review helpful? Yes 1
Susan-R-Edwin, Manager at Susan's Villa, responded to this review

Thank you very much for staying here and for this super review. We hope to see you again. We also would welcome referrals very much. Thanks again, Edwin More

Montreal
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2011

We stayed there 5 days with a 7 months-old baby. They had a foldable crib and a high chair, as well as a standard bath in our suite to accomodate the baby's needs. Susan was absent and Edwin agreed to let us cook our own food, since I have a very strict diet to follow (soy and milk proteins intolerance).... More

Was this review helpful? Yes 1
Susan-R-Edwin, Manager at Susan's Villa, responded to this review

We have great guests. Testimonials sent by past guests to many web sites besides trip advisor show that. If something could be changed for the better we change. Our guest must be happy! Now, we tried to help nathpick and…..BIG mistake as you saw! I feel like stabbed in the back and really hate to write this response! This woman... More

Saint Clair Shores, Michigan
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 8, 2011

If you're looking for a CLEAN, comfortable, safe place to stay close to the falls than this is it. Edwin & Susan are impeccable hosts...informative, friendly, accommodating...I've been home for a week now & miss them! Susan doesn't speak much English but she makes the most incredible breakfasts, make sure you are HUNGRY in the morning as she always has... More

Was this review helpful? Yes
rogerNiagaraFalls, Manager at Susan's Villa, responded to this review

Thank you Kelly for the great review. We miss you too! Susan and Edwin More

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Additional Information about Susan's Villa

Address: 5481 Ontario Avenue, Niagara Falls, Ontario L2E 3S4, Canada
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Susan's Villa 3.5*
Number of rooms: 4
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