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All 139 Niagara Falls hotels

Comfort Inn Clifton Hill - Niagara Falls Hotel

2.0 of 5 Hotel   |   4960 Clifton Hill, Niagara Falls, Ontario L2G 3N4, Canada
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79%
Ranked #22 of 139 hotels in Niagara Falls
A recent review
4 of 5 stars reviewed 5 days ago
beth r
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  • Reviews (693)
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  • Room tips (156)
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693 people have reviewed this hotel

Traveler rating
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345
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5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Cambridge, Canada
1 review
2 of 5 stars Reviewed 4 days ago NEW

My Family stayed here on July 19/14. The non smoking room smelled awful (Cigarette smoke) My young daughter found dirty underwear, towel and wash cloth behind washroom door it was (not ours) disgusting.

Was this review helpful? Yes
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi Judy, Thank you for taking the time to relate your experience during your recent stay. We are sorry your stay didn’t live up to our usual standards and I have passed on your comments to hotel management. I am wondering if the Front Desk staff were informed of the smoking smell within your room? They definitely would have found... More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

We were pleased with the location. Our stay 7/7 - 7/11. Poolside rooms. The staff was friendly and even though the rooms were clean they did feel damp and appeared out dated. The WiFi was of poor quality . The pool and whirlpool were over run with children and the on duty lifeguards did not seem to enforce any of... More

Was this review helpful? Yes
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi there, Thank you for your review. We’re pleased you enjoyed your stay. We pride ourselves on being a great family hotel, and we are very popular with families due to our proximity to all the top Niagara Falls attractions -- especially with our location on Clifton Hill, which is why you will see many children in our hotel :).... More

Kingston, Canada
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

We got to the hotel at 1pm and went to check in. Even though checkin was not until 3, they were very accommodating and let us put our bags in the room. We picked up our passes that we picked for our stay and went to the water park while are room was being prepared. When we got to the... More

Was this review helpful? Yes
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi Nikki, What a fabulous trip it sounds like you had! We are very happy to hear of your experience at our hotel and we look forward to you visiting us again. Sincerely, Christine Lynn clynn@cliftonhill.com Social Media Coordinator More

Garden City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

After all this IS CANADA . The hotel and surrounding area were clean as expected , despite the Times Square ambiance of clifton hill. A short walk from the hotel transforms the scenery to the natural beauty of the falls. The hotel does need upgrades . Elevators would be nice , or at least ramps . Every floor is accessible... More

Was this review helpful? Yes 1
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi there, Thanks for taking the time to give us a review. As we do not have elevators, we have a bellman always on hand to assist with your luggage and additional carry-ons, so that our visitors do not have to handle the luggage up our stairs. Sincerely, Christine clynn@cliftonhill.com Social Media Coordinator More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Two important things first . First is there are NO elevators or even a ramp ! This is a multi level hotel . Second you have to pay 8.00 to park ! Who ever heard of that ? It's not manhattan ! I guess you should look for signs that say "free parking " and "air conditioning " come on... More

Was this review helpful? Yes 1
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi there, Thanks for taking the time to write a review. As we have no elevators, we always have a bellman on staff to carry your luggage with you. If there is no bellman visible upon your arrival, our Front Desk staff will page one for you shall you ask for assistance, I am surprised that you did not enjoy... More

Winnipeg, Canada
1 review
2 of 5 stars Reviewed 1 week ago

CONS: our room was very dated, and smelled damp our whole stay There was no fridge or microwave in our room Not baby friendly at all, no ramps anywhere for our stroller The TV reception was very fuzzy Our shower squealed the whole time in use plus the bath would fill up even though the drain was open Pros: Staff... More

Was this review helpful? Yes
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi, We're sorry your room wasn't satisfactory and not up to our usual standards. I'm sure the Front Desk would have found you another room to move to being as you were not satisfied with the condition of your room. We apologize for any inconvenience this may have caused. Sincerely, Christine Lynn clynn@cliftonhill.com Social Media Coordinator More

Chicago, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room desperately needs some updating. The furniture was looking pretty tired. The employees were extremely nice and the place was clean, although, our room smelled like someone had smoked in there at some point. It's in an excellent location and was one of the more reasonable hotels in the area. I would stay again, if I ever go there... More

Was this review helpful? Yes 1
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi there, Thanks for taking the time to give us a review. We are pleased to hear that you enjoyed your stay. Come visit us again real soon! Take care, Christine Lynn Social Media Coordinator clynn@cliftonhill.com More

Contributor
11 reviews 11 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We have children ages 15, 10, and 6 so this hotel was right in the heart of the action. Our family walked everywhere from the falls, to restaurants, to midway attractions. It is an older but remodeled hotel. The rooms were small, but clean. Breakfast included scrambled eggs, sausage, 3 waffle makers, cereal, breads, etc. Each morning it was utter... More

Was this review helpful? Yes 1
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi Tonya, Thanks for your review. We hope you enjoyed your visit with your family to Niagara Falls and hope to see you again. Take care, Christine Lynn Social Media Coordinator clynn@cliftonhill.com More

South Brunswick, New Jersey
Contributor
20 reviews 20 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed there primarily because of the excellent location. It is a quick 6-8 minutes from the falls and right off Clifton Hill. Given the price we would have loved if parking was included. The breakfast was adequate and was continuously refilled inspite the heavy rush of guests. The room were dated but OK. Overall, a decent hotel. Also, one... More

Was this review helpful? Yes
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Thank you for taking the time to write a review. We appreciate you comments. Christine Lynn Social Media Coordinator clynn@cliftonhill.com More

Grafton, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The rooms are very dated. Beds were hard and small. Our TV (an old tube type) was below the level of our bed. I had to ask for something else to set it on so we could see it. WIFI is useless. The signal is so weak you couldn't get a signal in the room. People were siting in their... More

Was this review helpful? Yes
NiagaraFallsFun, Social Media Coordinator at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review

Hi Bob, Thank you for taking the time to write your review. We are sorry to hear that our hotel did not meet your expectations. We do appreciate and listen your comments. Thanks for taking the time to write a review. Christine Lynn Social Media Coordinator clynn@cliftonhill.com More

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Additional Information about Comfort Inn Clifton Hill - Niagara Falls Hotel

Address: 4960 Clifton Hill, Niagara Falls, Ontario L2G 3N4, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Clifton Hill - Niagara Falls Hotel 2*
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Also Known As:
Comfort Inn Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn Clifton Hill

192 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style
#18 Family Hotel in Niagara Falls #22 Romantic Hotel in Niagara Falls #22 Casino Hotel in Niagara Falls
Hotel Class
Number of rooms
185

Questions & Answers

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