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All 138 Niagara Falls hotels

Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 Hotel   |   5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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67%
Ranked #33 of 138 hotels in Niagara Falls
A recent review
5 of 5 stars reviewed 2 days ago
CThereseBK Brockport, New York
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982 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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English first
Brockport, New York
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I spent a quick overnight at the Crowne Plaza Niagara Falls, Fallsview recently. It was one of the nicest hotels I have ever stayed at. The hotel was very clean and the staff was very friendly. The restaurant on the 10th floor was fantastic! Highly recommended!

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear CThereseBK, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you and your grandchildren enjoyed your experience at our hotel, and we hope it is the first visit of many! Joseph Legace General Manager More

Detroit, Michigan
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here last night, a Friday in Niagara. We booked a King room. We got two twin beds on a king box spring in a hole of a room! At the Crowne Plaza, this was very unexpected. You could feel the crack all night while sleeping. It was tiny. The room is obviously old. The bathroom was cute, but... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Jac G, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that our vintage hotel did not meet your standards, and hope you will join us again in the future. Joseph Legace General Manager More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Staff: From the moment we checked in until the moment we left, the staff was exceptional. We were always greeted and assisted in a friendly manner whether it was at the front desk or a ride in the elevator. The outstanding employee was Dave who handled our luggage--- professional, friendly, and definitely an asset to the hotel. Room: Yes, this... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear NewHampshire123, Thank you for taking the time to provide us your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are truly thrilled that you enjoyed your time with us. As a hotel we strive to provide our guests with an all-around exceptional experience. Although we were thrilled to read about your exceptional experiences with us, we were... More

Dehradun, India
Contributor
12 reviews 12 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

a good hotel with clean but small rooms.Hotel is just walking distance from the falls with a excellent view of the falls from the 10th floor. Breakfast in the restaurant was of good quality though not of a choice for vegetarians.situated in the midst of the city area with the market nearby.

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear neeraj643, Thank you for taking the time to provide us your feedback on the Crowne Plaza, Niagara Falls - Fallsview. As a property we strive to provide amenities and facilities for all of our guests, and we will promptly follow up to ensure our vegetarian options are communicated to our guests. Thank you again for the feedback and we... More

New York City, New York
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location just across the US, a step away from the Rainbow Bridge and facing the falls, this is a fine example of Crowne Plaza: a step above a Holiday Inn, and much more classic than an Indigo. They have a restaurant on the top floor with great views and decent food (the concept is modern and if the execution... More

Was this review helpful? Yes 7
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear DanielKalen, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled that you enjoyed your time with us, and hope you will join us again in the future. Joseph Legace General Manager More

vancouver
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a couple of nights on business. The hotel is older but they do a good job of maintaining the rooms and the overall hotel. The check-in staff are very friendly and helpful although the check-in desk needs to be a bit more welcoming. While I've stayed at other higher end hotels (Westin and Farimonts) the room here... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear vanha10, Thank you very much for providing your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are truly delighted you enjoyed your time with us, but we were very disheartened to read about your experiences with the front desk. We take our guests' feedback very seriously and we will follow up to ensure our colleagues are promoting... More

Peterborough, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel, lots of interesting history. Resort on Canadian side a bit like Skegness in some parts. Lots of arcades and fun things for kids to do. Plenty of places to eat for all budgets. Hotel opposite the Niagara park walk and this is a very nice area all the way to the Horseshoe falls. Views are fantastic.

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear 18kel, Thank you for taking the time to provide us your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled you enjoyed your time with us, and found our facilities convenient. Joseph Legace General Manager More

toronto
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

we enjoyed staying at this hotel because of the balcony that's overlooking the falls so its perfect for just relaxing and enjoying the view, perfect also for fireworks and illumination nights..i have nothing bad to say about the hotel the staff were great they treated us well, u can tell they enjoy what they do and enjoy working there, and... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear jrtiger2, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you enjoyed your time with us, and were able to utilize your balcony to oversee the majestic falls. As a hotel, we strive to provide our guests exceptional experiences, and we are thrilled we were able to... More

ny
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just got back from a 2 night visit. Can't speak better as far as a value given to me being a platinum priority member. Called ahead for my room got a 2 room queen. High floor 12 with view of both falls room 1201. When I say I called ahead I got room as an upgrade. On top of that... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear kevinSL, Thank you for taking the time to provide us with your insight to the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you enjoyed your time with us, and truly appreciate your feedback as a Platinum member of our IHG Rewards Club. We truly hope this visit will be the first of many for you! Joseph... More

New Castle, Delaware
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel location is perfect. The Falls are right across the street. We were one block from the Rainbow Bridge, one of the entrances to Canada. The hotel is attached to one of the casinos, and has a waterpark that I heard from other guests was wonderful. The front desk staff and elevator staff were extremely friendly and helpful. We... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear RoseyK0824, Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your "mom and daughter" weekend at our hotel. As a property we strive to provide our guests with the most enjoyable stay possible. We were also thrilled to read that you enjoyed your dinner... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

415 photos of this hotel

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Other (24)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Niagara Falls #22 Romantic Hotel in Niagara Falls
Hotel Class
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
Number of rooms
234

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