We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Niagara Falls - Fallsview

Hotel website
Hotel deals
5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Niagara Falls - Fallsview
Professional photos View all
Browse nearby
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Write a Review

1,216 reviews from our community

Traveler rating
    458
    328
    215
    114
    101
See reviews for
415
499
40
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1216)
  • Mar-May only
    (260)
  • Jun-Aug only
    (402)
  • Sep-Nov only
    (330)
  • Dec-Feb only
    (224)
All months
Penrith, Australia
Top Contributor
91 reviews 91 reviews
39 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We loved our stay here for two nights, this hotel is a Grand older style hotel in a excellent location, with plenty to offer, We had a good sleep enjoyed awesome views of the falls, Had some food cooked to perfection in the restaurant with lovely service provided by all staff we came into contact with, would like to give... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear phillirit, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy to read that you enjoyed our location and views and that overall you had a great stay with us! I have passed on your thoughtful comments to Mike and Fallon. The level of service you received from our staff is... More 

Rochester, New York
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Crowne Plaza Hotel was nice, clean and in a great location across from American Falls, near Hornblower boat ride and very close to main strip of Niagara Falls attractions. Love that there is a Starbucks on 1st floor too! Staff was super friendly and even managed to make a free upgrade to a room with a great view of... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Tina C, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. Our hotel is indeed a prime, convenient location for all that there is to do by the Falls and Clifton Hill area. I hope we have the pleasure of hosting you again... More 

Nottingham
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Super hotel overlooking the falls. Had a fallsview room which was a little disappointing as the view was from the bedroom and you had to look sideways to see it. Been much better if the view was from the lounge part of the suite. However very spacious and clean. A little bit dated but I prefer a bit of character... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear MarionNottingham, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was happy to learn that you enjoyed your stay with us at our vintage property and enjoyed your view and overall dining in the Rainbow Room by Massimo Capra. I hope we have the pleasure of hosting you again soon. At your service, Tanya... More 

2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Did an overnight with family that included the waterpark. Staff was very pleasant and warm as every employee greeted us there. We were upgraded at no charge to a Fallsview room. Great view for the falls and the fireworks. Special shout out to Karen at the front desk and the housekeeping supervisor who assisted me after check out with some... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear drewsu, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. Thank you for mentioning the assistance you received from Karen and our Housekeeping Supervisor. The level of service you received is what we strive for every day, for every guest, and I have... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

There are some positives to staying at the hotel. It is connected to the casino where I won a little bit of money. It has a great water park which I didn't get to enjoy but it looked like a lot of fun. It has a Hershey store which is amazing And the staff is very helpful and kind. The... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dar tinay0206, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Although I’m happy to hear that you did have positive highlights during your stay, I would like to apologize that you did not enjoy your view and that the temperature in your room was not comfortable. Your feedback gives us the opportunity to follow up... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We arrived at Crowne Plaza at Niagara Falls to spend our longweekend. When we arrived we were told that we have a 2 double bed and we dont need it as it was only two of us. Hamzah, the front desk agent was very helpfull in accomodating us (thank you very much for you help). He switched our room to... More 

Was this review helpful? Yes 1
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Gerry M, I wanted to take a moment to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy to read that you enjoyed your getaway with us! Thank you for mentioning the assistance you received from Hamzah. The level of service you received is what we strive for every day, for every guest, and I have... More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed here one night but lovely hotel. Decent size room and we were upgraded to the highest floor for free which gave us a great view of both falls. Reception stuff were helpful and looked plenty of stuff to do and the hotel but due to other travel arrangements and time we were unable to take advantage of everything... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Tom B, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you gain in the near future. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is one of the oldest hotels in the area but the rooms are modern with a touch of antique beauty. Pictures near the lobby and in the hall ways tell the story of the niagara falls and this hotel building. The building is from 1929. The service and the buffet breakfast is excellent.

Was this review helpful? Yes 1
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Guido S, I wanted to take a moment to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you gain in the near future. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Richmond Hill, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My initial impression was that everything seemed pretty good. The staff, for the most part, were friendly, courteous and helpful. The room was nothing fancy, but looked clean and well taken care off. We had an excellent stay at this hotel

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear UOksana, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was happy to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you gain in the near future. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Very old hotel needs better customer service. No valet parking or curbside check-in. The parking lot is very unorganized and hard to maneuver. A room with view means you sit on the radiator and look through an opening and this is based on upgrading for a view. You need to drive around the building go up some stairs take an... More 

Was this review helpful? Yes 3
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear MurryAnna, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I apologize for the fact that our vintage hotel was not to your liking and that you were disappointed with your dining at the Rainbow Room by Massimo Capra. We will be looking into your concerns raised and addressing our staff members. Your feedback is... More 

Hotel Review Summarization

What travelers say

  • Great view(9)
  • Water park(9)
  • Very nice(6)
  • Rainbow Room restaurant(6)
  • Top floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

515 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (463)
Viewed
Dining (26)
Viewed
View from room (77)
Viewed
Bathroom (30)
Viewed
Room/suite (100)
Viewed
Hotel & grounds (99)
Viewed
Pool/beach area (10)
Viewed
0:32
Videos (1)
Viewed
Other (120)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (1)
Viewed
Room/suite (25)
Viewed
Hotel & grounds (5)
Viewed
Family/play areas (2)
Viewed
Dining (1)
Viewed
Other (15)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay