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All 138 Niagara Falls hotels

Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 Hotel   |   5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Ranked #32 of 138 hotels in Niagara Falls
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
mapleleafs17 Toronto, Canada
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925 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed at this hotel in March of 2014. The hotel itself is nice and clean however, parking is pretty inconvenient. There are several parking levels for the hotel patrons which, unfortunately is shared with the casino customers as well. This makes for a very busy garage. Once parked you need to take two different elevators to your room. The... More

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Toronto, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I booked this room on a expedia special. Upon arrival I was offered a one bed room. The hotel staff accommodated my two bed request. Unfortunately the room felt cramped as there was an unneeded baby crib left in the room. Hallways and elevators tended to be noisy and busy from 8AM onwards with families checking out. This hotel is... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Torontolady1, Thank you very much for taking the time to reivew our hotel: the Crowne Plaza, Niagara Falls - Fallsview. As a vintage hotel, our rooms are smaller than the more modern-day hotel, however, we strive to provide our guests with an exceptional experience, complimented by offering superior service. We truly apologize for the service shortcomings you experienced during... More

Bradford West Gwillimbury, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel early April 2014. The hotel decor is very vintage but with an outdated appearance. The rooms need a re-fresh especially the washrooms. I was not very pleased and would most likely stay in a different hotel the next time I return to the falls. If you prefer something more modern, DO NOT BOOK as you... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Diane M, Thank you very much for reviewing your recent stay with us at the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that your recent experience with us did not earn a perfect rating. As a vintage hotel, our decor is reflective of our property's history. Although we were saddened to read that our hotel did... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having stayed in a few different hotels in Niagara Falls, I must say that this place is now my absolute favorite. The location can not be beat, the service was fast and friendly and the view of the Falls is spectacular. Don't hesitate to book this hotel!

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Printempsaparis, Thank you very much for your review of our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled that you enjoyed your time with us, and utilize our property as you "go to" in Niagara Falls. We truly hope you welcome you back in the future. Joseph Legace General Manager More

Belfast, United Kingdom
Top Contributor
73 reviews 73 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Stayed in an executive Falls view room for 2 nights and the view is amazing - however the hotel is in need of renovation. The decor is very old fashioned, the pillows were lumpy and the room was quite small. The ice machine was broken. There were significant problems with the plumbing; there was no hot water and there was... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Adele B, Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that your recent stay with us did not earn a perfect rating. Allow me to assure you the issues you experienced at our property are not typical, and we take very seriously. If you... More

Litchfield
Contributor
16 reviews 16 reviews
5 of 5 stars Reviewed 6 days ago NEW

We took our 4 granddaughters (ages 10-14) on a 5 day trip from CT to Niagara Falls. None of us had ever been there and so it was an adventure for all. We chose the Crowne Plaza because it offered a two bedroom suite that would accommodate our group. From the time we arrived the staff were wonderful. We called... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Dorothy B, Thank you very much for taking the time to review your recent stay with us at the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you enjoyed your time with us. It is through feedback such as yours that we are better able to develop as a property. We truly hope you will join us... More

Erie, Pennsylvania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Took boys and wife up for a day. They are conned ted to the watermark, Very convenient to the falls. Hotel has some history to it. Marilyn Monroe, Walt Disney and Princess Anne some notable tenants. The rooms are just to small for four to be able to function. We did not spend. much time in the room because to... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear mjm60, Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly appreciative of your patronage and your feedback. It is through feedback such as yours that we are better able to provide superior service to our guests, and grow as a property. As a vintage hotel, our... More

Sandersville, Georgia, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My family just finished up a 6 day trip from Georgia to Canada, and we stayed at this hotel on nights 2 and 3. Front desk/check in/check out: This was actually the highlight of the hotel for us. We dealt mostly with Trevor, and he was wonderful: friendly, courteous, and beyond helpful. While we were in the hotel, a pipe... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Lauren P, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled that you enjoyed your stay with us, and truly appreciate the feedback you provided. Allow us to assure you we will follow up to ensure proper communication is adhered to during our renovation periods. As a guest,... More

petrolia, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I love this hotel. The historical setting is wonderful. The food in the Rainbow room was great along with the fantastic view. Our two bedroom suite was on the twelfth floor and was clean and spacious. The staff was very friendly and helpful. The hotel is connected to everything a person could need. We booked again before we left.

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Nelly K, Thank you for taking the time and reviewing our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We were thrilled to read that you enjoyed your stay at our historic, and vintage property. Again, thank you for your feedback and we certainly hope to welcome you back in the future. Joseph Legace General Manager More

Pickering, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

Stayed at the Crowne for a dance competition April 2014. The day staff at the registration desk were very helpful and they went out of their way to make sure we were happy. Our first room: They lost my registration which was part of a group registration even though I had a registration number. Waited an hour (until 10pm) for... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Katherine L, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are incredibly sorry for the shortcomings and negative experiences you had during your stay at our hotel. Allow me assure you that these issues are not typical of the Crowne Plaza, and we will follow up to ensure they... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

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