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All 137 Niagara Falls hotels

Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 Hotel   |   5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Ranked #33 of 137 Hotels in Niagara Falls
A recent review
5 of 5 stars reviewed yesterday
michelle r Buffalo, New York
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1,039 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Buffalo, New York
Top Contributor
55 reviews 55 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Went for a sisters weekend and was very happy to have stayed here. Hotel is do accessible to everything! Starbucks right down stairs, casino, Hard Rock Cafe, and several other stores connected with hotel. Falls are 2 mins away by feet! Great hotel for any occasion!

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1 review
2 of 5 stars Reviewed 2 days ago NEW

We had our wedding at this hotel.the wait staff were very polite and professional, but some of the managers that we delt with were rude and very misleading. The banquet manager Jonathan was very nice. The conference manager Liza changed the terms of a written and signed contract when they realized we were African American people.for some reason they thought... More

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Strongsville
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel for a couples weekend. I found this hotel to be very nice, and clean and I like how they decorated rooms in with older style furniture to match the age of this hotel. The room itself was a little small, but had a great view and the beds were very comfortable. I will definitely stay... More

Was this review helpful? Yes 2
Strongsville, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The best hotel on the Canadian side of the falls. You cant beat the location, service and cleanliness of the hotel. I highly recommend this hotel for families, business etc. We really enjoyed our weekend stay the roof top restaurant is well worth the visit.

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Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

To start, it's difficult to shut/open the door to the room. The bathroom door is impossible to shut. Multiple coats of paint caused that. Some would argue the hotel has some old school charm. I say it's in need of top to bottom renovations. The wi-fi fee is absurdly high at $15 per day. If you're a techno geek that... More

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear VancityJon, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that our vintage hotel fell short of your expectations. We will use your feedback to ensure we are properly communicating our resort fee - which includes unlimited internet access, unlimited local and long distance calls within Canada... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Actually facilities at the hotel is quite good, the rooms is quite big, has a beautiful view at the breakfast place. but at night the lobby was very uncomfortable, very dark, and the officer in the front office very unfriendly, no wifi sufficient. really unpleasant night.

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Bonita L, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you did not enjoy the vintage appeal of our lobby. Allow me to assure you we take your feedback very seriously, and will follow up to ensure we are providing exceptional service to all of... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This is by far the worst hotel experience i have ever had. The phone in the room did not work and had a lot of static. The bathroom was a nightmare!!! The bathroom was not cleaned. The bath tab was full of hair and sand and the toilet has sand. Yes SAND!! Yack!! The nastiest thing i have ever seen... More

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear AKUA24, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you experienced several shortcomings during your stay with us. Allow me to assure you we will follow up with the appropriate departments to ensure these issues are rectified immediately. Again, thank you for taking the time... More

Windsor
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

My brother is a member of IHG group. He chose to stay at the Crown Plaza. We had reserved three rooms with family for three days. The hotel was clean and very close to falls and most of the attraction.In fact one of the suites was facing the falls and it was a great experience. The staff were very courteous... More

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Toronto, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is a classic. You enter into a warmth piece of Historic Charm. The staff is of excellence. The view from room 1206 is breath taking. Congratulations to keeping a successful piece of History on going.

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Rok R, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time at our vintage hotel, and we hope you welcome you back in the future. Joseph Legace General Manager More

1 review
5 of 5 stars Reviewed 1 week ago

I must say my experience was the best there. I had my reception at the rainbow salon . From the get go Mary rigon the sales manager made us feel welcomed. She was so friendly and patient. Then we had Liza dearmas who was the banquet manager. Very easy to work with made sure what I wanted was done.Thwn on... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Lashawn D, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time with us, and truly humbled that you chose to spend your special day with us. We hope this is the first visits of many to our hotel! Joseph Legace General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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