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Crowne Plaza Niagara Falls - Fallsview

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5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
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1,285 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
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All months
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

My wife and I stayed with our 2 boys (1&3 years old) for only 1 night but had a great experience. The staff was very friendly, knowledgable and several went out of their way to help us with whatever we needed, often without having to ask for help. The hotel is in a great location, close enough for my family... More 

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Liverpool
Level Contributor
42 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Though it was not easy to find how to park at this hotel, once done and inside it was a fine experience. We upgraded our pre booked standard room to a falls-view for a small amount and were delighted to be able to see both Horseshoe and American Falls from our small but more than adequate room on an upper... More 

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Cheshire
Level Contributor
244 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is in a great location with fantastic reviews of the falls. Rooms average though. We had drinks in the Rainbow room which was nice and we had a lovely waitress. Breakfast the following morning was good in terms of the view but very hectic and chaotic.

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GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Pennyboots, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I am happy to read that you enjoyed our central location and that you also enjoyed your time in the Rainbow Room by Massimo Capra. We are in our peak summer season and the restaurant can definitely get busy at times. I hope we have... More 

Northwestern Ohio
Level Contributor
162 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Older hotel, so I expected a smaller room, which it was, but with nice amenities, although no mini-fridge. However, because we got a Falls View room, we had a nice big outdoor terrace with fantastic views of the river, the Falls, the Rainbow Bridge, the park, etc.!! Thoroughly enjoyed sitting out there, especially because we checked in on a Sunday... More 

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GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear nitroliz, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us in our Balcony Room and that you enjoyed all the attractions, conveniences and amenities that our property offers. I sincerely hope we have the opportunity to host you again in the... More 

Toronto, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel looks very beautiful and is located in a great area for tourists, however the quality of the room was very surprising. When I checked in, the hotel clerk asked if we wanted to upgrade to a falls view room for $50, which we declined. We received a modest room (no problem here, I had read reviews and expected... More 

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GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Janet E, I wanted to thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Please accept my apologies for the shortcomings you mention in your review. Unfortunately with hotwire, rooms are assigned at time of check in with no guarantee of bed type. The fact that you were not comfortable is still disappointing. I once... More 

Region of Waterloo, Canada
5 of 5 stars Reviewed 3 days ago NEW

Had just checked in after booking through Priceline and was uncertain of the service or quality of the hotel. I was welcomed warmly by Kari who assisted with my check in; she explained all the amenities (there were a lot) thoroughly and answered all the questions I had. Kari even gave a great suggestion as to whether we should upgrade... More 

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GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear NeverWong1, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I am happy to read that you enjoyed your stay with us. Also, thank you for your kind comments on the service you received from Kari! I have forwarded your accolades on to her. I hope we have the privilege of hosting you again in... More 

Toronto, Ontario
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this property about 8 years ago when it was still the Brock Hotel. It needed a lot of work at the time and I assumed when the Crowne Plaza took over, it would be revitalized. Sadly, it still needs a lot of work. It is a beautiful historical building with great proximity to the Falls. My children... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear KrakaLaka, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Please accept my apologies for the shortcomings you describe in your review. We take pride in our vintage property so I was dismayed to learn we did not exceed your expectations. Being an older hotel, some of our rooms are modest in size. I will... More 

Eden Prairie, Minnesota
Level Contributor
134 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I had occasion to stay here for one night on a road trip this past month. I had never been to Niagara Falls before and we wanted a room with a view of the falls. There really are only two hotels that offer good views of the entire falls and they are both in Canada. The staff... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear LCMey, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. While I am glad you enjoyed some aspects of your stay, I wanted to apologize for the difficulties you mention in your review. As a valued IHG member, your feedback is extremely important and assists us in our constant effort to improve the guest experience.... More 

Fort Lauderdale, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed only one night at this hotel. Wonderful views of the falls. This hotel has been here for a long time (Marilyn Monroe has stayed here back in 1958) so it has a vintage feel but beautifully updated. Has an old Hollywood feel but very clean and comfortable. The staff is fantastic. Parking was a bit of a hassle but... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Monica T, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I hope we have the privilege of hosting you again in the near future. At your service, Joseph Legace General Manager More 

Runcorn, United Kingdom
Level Contributor
105 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Arrived before check out time and found out that we had been upgraded. Our room was being cleaned so the hotel stored our luggage while we visited the falls. The wifi is free and the hotel has a fantastic view of the falls. It also a minutes walk to the falls and the other tourist attractions. The receptionist was very... More 

Was this review helpful? Yes 2
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear aza7, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was very happy to read that you enjoyed your stay with us and thank you for recommending our property. I sincerely hope we have the opportunity to host you again the next time you are in Niagara Falls. At your service, Tanya F Guest... More 

Hotel Review Summarization

What travelers say

  • Great view(9)
  • Water park(9)
  • Very nice(6)
  • Rainbow Room restaurant(6)
  • Top floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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