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Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
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1,141 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario, Canada
2 reviews
5 of 5 stars NEW

Thank you for the wonderful time. we stayed in crown plaza hotel On February 2015 and we would like to thank all the workers for the great time. when we left we accidently forgot my cell in the room and the hotel kept it for us secure and safe. when we needed extra towels or anything the staff immediately responded... More 

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Barrie, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Never stayed here previously and my experience was great! Very friendly at the front desk; I purchased the room through WagJag and it came with a complete package of things to do locally which was given to me on check in - no need to ask or see if they would remember. Hotel is beautiful and very ornate inside. They... More 

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Delmar, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed in the Crowne Plaza this past week. It was a wonderful stay. Because I am a Platinum Menber with IHG we were upgraded to a King Fallsview Jacuzzi. The view of the falls was absolutely amazing. It is an older hotel in an excellent state of restoration. The hotel was charming and clean. The staff... More 

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St. Catharines, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Crowne Plaza this past weekend attending a corporate event, and had a great time. The location is perfect, one block away from the Clifton hill with multiple attractions, restaurants, shops, etc. Hotel is connected to the old casino. We got a room with two double beds facing the American falls. The room was on a smaller side compared... More 

Was this review helpful? Yes 2
London
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The check in service on arrival was friendly, quick and efficient. They gave us our room cards and left us to find our way there in the lift with our cases etc, which was fine. The lifts and hallway decor is nice, with lots of wood and chandeliers, more character than a lot of modern hotels. Our room was fine,... More 

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United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Complained about the noise from room next door. Chap on reception said he would come to room. Never showed up. Rang down and he said he had walked by and it was normal conversation. I recorded the noise from the room on my phone and you can hear it clearly. Next, Fire Alarm went off in the middle of the... More 

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Paulmike2015, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Firstly, I would like to extend my most profuse apologies for the shortcomings you mention in your review. Our guests comfort is absolutely paramount. I am personally dismayed, especially because you spent so much time with us-which we appreciate. Every item you mention in your... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family booked a deal through Groupon and the package had two double beds. I politely inquired about an upgrade and the clerk at the desk was fantastic! She upgraded our rooms to queen size when I told her it was my son's birthday. The service overall was great. Our room was clean, comfortable and a nice size. We would... More 

Was this review helpful? Yes 1
Brantford, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

When we pulled into the parking lot several cars were spinning their tires and sliding backwards unable to get into the parking area (mine included) because they do not seem to ice the parking area ramps. After some slip and slide we finally made it in. After finding a place to park we had no idea how to get back... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to stay at the Crowne Plaza during our one night in Niagara Falls. As I work weekends, we came up on a Tuesday night which also helps avoid the crowds. The hotel itself was slightly more on the traditional end as far as the decor was concerned which is ok. It was classy, clean and well maintained. Found... More 

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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Crowne Plaza is part of the Niagara Fallsview Waterpark Resort - along with the Casino Niagara and the Sheraton-on-the-Falls. The hotel is old, but elegant. It is well maintained - though the carpets in some areas need to be upgraded/replaced. The rooms are reasonably sized, and the washroom and amenities are good. Since it is a historic building, the number... More 

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#7 Spa Hotel in Niagara Falls

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