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Crowne Plaza Niagara Falls - Fallsview

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5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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What travelers say:
Great view
(9)
Water park
(9)
Rainbow Room restaurant
(6)
Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
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1,187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Thomas, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

As soon as we arrived the staff were on their back foot. Five minutes before check-in my wife was informed by friendly front desk staff that our room was one of the late check-outs that they had that day and we'd have to wait at least an hour and a half. After letting them know that wouldn't work for us... More 

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GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Herman_Rohowsky, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I am glad to hear that you enjoyed the view of the falls from our hotel, however please accept my apologies for the shortcomings you mention in your review. Due to our property being a vintage hotel, we only have the option of running either... More 

Benton Harbor mi
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Once you find your way around the many different levels, elevators and exit locations you can use, I find it a very nice, friendly place to stay. Loved the location, close to everything we wanted to see and go to (waterpark/falls)...convenient since it is close to bus stops and we received free bus ride tickets with our stay/package (also we... More 

Was this review helpful? Yes 1
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Gabi S, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was happy to read that you enjoyed your stay with us and enjoyed viewing the vintage photography throughout our building. We look forward to the privilege of hosting you again in the near future. At your service, Tanya F Guest Relations Management Team,... More 

Ottawa
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

THE HOTEL: On arrival, I was able to check in early and get late checkout (IHG rewards member benefit, however, I don't know if I would have got it either way) and got a room upgrade. This was a pleasant surprise. The view was good, but the windows were small. PRO: If you are spending the whole time at the... More 

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Ohio
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I had a room on the 12th floor with a beautiful view of Niagara Falls. This hotel has a sauna and an indoor swimming pool as well as a nice restaurant on the 10th floor with more spectacular views. The front desk was very helpful and accommodating and the room was clean and very quiet. It looks... More 

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear nibianc2, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you gain in the near future. At your service, Joseph Legace General Manager More 

Chatham
Contributor
20 reviews 20 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a dance competition for 4 days. Service was quick and efficient. Everyone that worked there always asked how our stay was an we were always told to have a great day. Connected to the Hershey store, casino, Hard Rock Cafe and Rainforest Cafe. Only issue we had and was a pretty big one. NO first aid... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear mama_2_a_b Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. On the other hand i was alarmed by your observations regarding the First Aid kit. This gives me the opportunity to follow up with my team immediately. I sincerely hope we have the... More 

Cumbria
Top Contributor
93 reviews 93 reviews
52 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We were pleasantly surprised by the very reasonable room rate at this hotel on the front. Having a pool with sauna swung our decision to take a room at the Plaza and the standards are what you expect of a Crown Plaza hotel, i.e. excellent.

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London, Ontario
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We always stay at the Crowne Plaza on short getaways in the spring. A traditional older hotel with charm, style and grace. Friendly staff. Clean rooms. Good views to Falls. Our room had a balcony, a nice touch. A great upper foyer to read a free paper and listen to recorded piano music, after grabbing a Starbucks on site, or... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Walt73, I wanted to take a moment to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. I'm also very grateful that you choose our location year after year. I hope we have the pleasure of hosting you again soon. At your service, Joseph Legace General Manager More 

Annandale, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in 2015 March with my family with falls view room. There are good view and beautiful breakfast restruant. I had good time and love it. Hotel was located very near the falls, so it was very convienent.

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I am delighted that you enjoyed your stay with us. I look forward to the privilege of hosting you again in the near future. At your service, Joseph Legace General Manager More 

Ottawa, Canada
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at the Crowne Plaza for an overnight waterpark package. It was a very nice hotel, staff were very nice and helpful. Our room was not ready when we arrived, asked for an upgrade and we got an executive 2 queen suite, very nice we were in 1201 really nice view of the falls. The only 2 issues we had... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear rob_dufour, I wanted to take a moment to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. On the other hand please accept my apologies for the difficulties you had with the heater. I hope we have the pleasure of hosting you again soon. At your service, Joseph Legace... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Took my son here for a mini trip. The water park is lovely. We got here after check in time and was told the systems were down and the room wasn't ready But when we got the room it was awful. It's extremely small, the walls are paper thin you can hear entire conversations in other rooms. As well the... More 

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear KmourA, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I want to offer my apologies that you did not enjoy your stay with us. Our goal is to do whatever it takes to exceed every guests expectations and it looks as though we came up short in this case. I will follow up with... More 

Hotel Review Summarization

What travelers say

  • Great view(9)
  • Water park(9)
  • Rainbow Room restaurant(6)
  • Very nice(6)
  • Top floor(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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