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All 138 Niagara Falls hotels

Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 Hotel   |   5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Ranked #34 of 138 hotels in Niagara Falls
A recent review
5 of 5 stars reviewed 2 days ago
China_pro_traveller vancouver, BC
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1,014 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
vancouver, BC
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent old hotel, built in the 1920's and completely updated. Staff is gracious caring and attentive, rooms and somewhat small, as is to be expected in an old character building. Furnishings are a little dated, but bed was excellent, The parking is shared with other hotels and the Fallsview casino, so sometimes space was at a premium. We had a... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear China_pro_traveller, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you enjoyed your time at our vintage hotel! We strive to provide our guests' with the very best experience possible. Again, thank you for your feedback, time and patronage. Joseph Legace General Manager More

Birmingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is an ornate, historic hotel, built in the 1930's. Some areas in need of a slight update. 12 floors, with separate elevator to get to floors 10-12. The room is a little dated in décor terms, but fully equipped with TV, balcony, coffee machine, telephone. Small room considering the price, but the great view of the Niagara falls... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Dan2006, Thank you for taking the time to provide your insight on the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time with us and hope you will be joining us again in the future. Joseph Legace General Manager More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

We checked in at 10pm and saw signs for a fraternity convention. By the time we got to our room there was a loud drinking party across the hall. I called down and asked to be moved. They told us they had booked the fraternity people evenly throughout the hotel so moving us would not improve the noise. When I... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Christina C, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you experienced several shortcomings during your stay with us. As a hotel, we take noise complaints very seriously, as our main priority is the comfort of our guests. Security was dispatched to ensure the noise... More

Mississauga, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Just came back from this hotel where I spent 3 nights. From the moment we arrived to the last momement when we left hotel I had the same question on my mind…How came they can be in business these days being in this shape. Hotel is located very nicely and it is very convinient to reach all those must see... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Lilliana D, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that our hotel did not meet your expectations. As a vintage property, we strive to provide our guests with a unique experience, complimented by our hotels' rich history, and our offering of superior and individualized service.... More

Hereford, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Really comfortable and spacious suite in a hotel perfectly situated to make the most of Niagara. Breakfast in the Rainbow Room on the 10th floor was amazing! And the staff really friendly and helpful.

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear MaryR5002014, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you enjoyed your time with us and hope you will join us again in the near future! Joseph Legace General Manager More

Mayfield Heights, Ohio
1 review
2 of 5 stars Reviewed 1 week ago via mobile

The location was good, but they charged us for anything that we did not used. The parking fee was 20$ extra per day, resort fee , I cannot understand it yet why,,,was 10$ plus tax, it means that they charged us 38$ for nothing, I booked it from Priceline, and they said you do not have any right to claim... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Sami R, Thank you for taking the time to provide us your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We truly appreciate your feedback and we are sorry for any shortcomings you experienced. Our Resort Fee is a mandatory fee which allows our guests unlimited internet access, unlimited local and long distance calls, We-Go shuttle passes and... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

They ONLY good thing was they view, worth $1100!?!? I had family stay with me from Scotland so my husband and I decided one place they had to see was Niagara Falls! We thought it would be nice to stay in one of the "nicer" hotels instead of the "middle of the road" ones we usually stay in. The price... More

Was this review helpful? Yes 3
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear jessicadempster, Thank you for taking the time to provide us with your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry for the shortcomings you experienced at our hotel. Allow me to assure you that what you experienced is not typical of our hotel. We will follow up with the appropriate departments to rectify the... More

Toronto, Ontario
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here at the end of May. Hotel is well kept and has an 'old Hollywood glamour' charm about it. Staff were accommodating and allowed us to check in earlier than the regular check in time since we were early. Parking is convenient and underground, easily able to wheel your luggage from the car to the elevator without having to... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear AM2888, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time with us and hope you will join us again in the near future. Joseph Legace General Manager More

toronto
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 1 week ago

My 10 year old daughter and I stayed her on August 12, 2014. I booked directly with the hotel and received an email confirmation outlining my charges for the night. Our room was very small and the bathroom was so small that you could not sit on the toilet without leaning to the right so that you didn't have to... More

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ratschfamily, Thank you for taking the time to provide us your insight to the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you experienced several shortcomings during your time with us. Allow me to assure you that what you experienced is not typical of our property. As a hotel we strive to provide the best possible... More

Sofia, Grad Sofiya, Bulgaria
Contributor
20 reviews 20 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is perfectly located, but is the misery itself! Old, needs not just refreshment but a big reconstruction. Small, dirty rooms for a high price. Paid internet in the room. Small dirty bathrooms. All that you need to hate your stay at the most beautiful place - Niagara Falls! The rooms that do not overlook the falls overlook the... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ina A, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that our vintage hotel did not meet your expectations. As a vintage hotel, our rooms are smaller than the more modern-day hotels. We truly appreciate your feedback and will use it to further develop our property.... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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Near Crowne Plaza Niagara Falls - Fallsview

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Niagara Falls #22 Romantic Hotel in Niagara Falls
Hotel Class
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
Number of rooms
234

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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