First of all we went on a holiday weekend, and let me say that the rooms were VERY clean, everyone there was very polite & professional, and yes I understand it is an OLDER hotel, and as such the rooms are smaller than expected for the star rating, but the architecture and decor of the hotel do give you the... More

We stayed here for just one night in early May. We were given the most amazing two bedroom suite, with a huge balcony overlooking the falls!! The room itself is very European in style, very traditional and very clean. It was so nice to sit out on our balcony in the evening before dinner, and first thing in the morning.... More

Initial check in was fine however it was apparent that the hotel had seen better days, Room was adequate but again very tired looking and compared to other hotels of the same rating not as good. Would have been disappointing if any other main city but was expected in Niagara..

I absolutely loved staying here. There is a distinguished charm permeating its public and private rooms. Marilyn Monroe once stayed here and filmed a movie. Renowned persons such as British Royalty and Hollywood Stars have also stayed here---Matt Damon and Sylvester Stallone among them. The quality of the linens/towels was superb, and the room spotlessly clean. We had a lovely... More

My wife and I spent 2 nights (May 4 & 5) using the Ultimate Couples Package that we received as a gift so I do not know the price of the rooms. The parking was $22.00 per day and the parking garage is attached to the hotel. Service at the front desk was friendly and quick. Once we entered our... More

I arrived at The Crowne Plaza Niagara Falls for my partners birthday. We were really excited to get a night away from our six month old as we have been stuck in the house since she was born. It was the 21'st of April and we arrived at the front desk to pay for our hotel. I tried paying with... More

Exceptional people, location, and quality ! Everyone from the desk angels to the General Manager who we met in the elevator...just top quality people and top notch personable service that is very rare ! We had an issue with our room...simply expected to move rooms and to our most pleasant surprise we were provided with an upgrade that literally took... More

Got a reasonable rate of $125. i understand its niagara but this hotel leaves a lot to be desired. at a quick glance looks somewhat upscale. sit down and notice the dust,gum stuck on tables and chairs,ceiling waterdamage. there are so many letdowns. then u get to the room. wow dated and small. for even that discount rate i was... More

For what we paid, this was a fantastic hotel. The staff was wonderful, and the rooms were beautiful. Each bed had six or seven pillows on it, plus two extras in the closet, which was wonderful, because usually hotels are stingy when it comes to pillows. I was also very happy about being upgraded to a fallsview room when we... More