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Crowne Plaza Niagara Falls - Fallsview

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5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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1,299 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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    (260)
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    (486)
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Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

We sleep here one night, the room was very small, and smell like cigarrette. Someone try to open our room at 02h00, a lot of noise. Very expensive for a bad service. For sure we will never come back again.

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Bloomingburg, New York
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Yes, as stated by some other reviewers, the rooms are small by comparison to some more modern hotels. But really, how much time will you be spending in the room, other than to sleep, and maybe to watch the fireworks over the falls? While a little on the small side, our room was very clean and well appointed. We definitely... More 

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New Delhi, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

We visited the property in July 2015, booking two standard rooms. Right from the check-in onwards, the hotel personnel were extremely helpful and went out of their way to make the stay more than comfortable. We were given an upgrade to a Falls-view room just by requesting it at check-in. The rooms were very good, and the location of the... More 

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Columbus, Ohio
Level Contributor
12 reviews
5 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The hotel is very old hotel almost 95 years, has its own history. The rooms are from 1970, the toilets from 1950 and the curtains and carpet from 1930. Staff at the front desk and bell boys perfect. House keeping use the same lift as guest and takes ages to get up or down. The restaurant manager is great and... More 

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ohiotravel13
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Paid quite a bit for this room for three nights--more than I usually do, even for a four star. They upgraded my family to a suite on the lowest floor because they did not have any double rooms available. The room was okay, but the walls incredibly thin. The room next to us had a loud cell phone alarm that... More 

Was this review helpful? Yes 1
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear ohiotravel13, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Please accept my apologies for the shortcomings you mention in your review. Your feedback gives us the opportunity to follow up with our team and improve our hotel moving forward. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Myrtle Beach, South Carolina
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel has a couple major selling points and they are location and an indoor water park. The views of the falls from our room was amazing. The indoor water par was perfect for the kids. The hotel itself is ok, not great. I would say the rooms need some work but the bathrooms need a total renovation. The staff... More 

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GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Sachingp, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I am happy to read that you enjoyed your stay with us and especially enjoyed the Fallsview Indoor Waterpark and our view. We look forward to the privilege of hosting you again in the near future. At your service, Tanya F Guest Relations Management Team,... More 

Tegucigalpa, Honduras
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Pros: The location is very convenient. Very close to the falls, shops, and restaurants. Staff was very nice, especially in the front desk. The place was historic and beautiful. Cons:Rooms were small. We didn't get a room upgrade for the first 2 nights despite being an HHonors Gold member. But, we got the upgrade for the last 2 nights and... More 

Was this review helpful? Yes 2
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear twocrazycats62, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was happy to read that you enjoyed your overall stay with us and thank you for your feedback on how we can improve our hotel further. I sincerely hope we have the opportunity to host you again the next time you are in Niagara.... More 

Brussels, Belgium
Level Contributor
124 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is an old hotel and it shows : both the hotel itself and the staff. Staff looked rather dull, not really happy about being there - not sure i'd like to work there Nobody asked us if we wanted a fallsview (name of the hotel???) and we got a room, nice enough with 2 large beds, with the windows... More 

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GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Deflumine, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Please accept my apologies that we did not exceed your expectations on your recent visit. Your feedback gives us the opportunity to follow up with our team and improve our hotel moving forward. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Toronto, Canada
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This Hotel is in a great location walking distance to all local attractions. This was my second stay, although the rooms are small, they are very clean. All of the staff is very friendly and helpful. Lots of things to do within the surrounding resort. Waterpark, shopping, arcade, casino and restaurants all attached to the Hotel without even having to... More 

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GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Jock1976, I wanted to take a moment to thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was happy to read that you enjoyed your stay with us and enjoyed all the attractions, conveniences and amenities that our property offers. I sincerely hope we have the opportunity to host you again in the near... More 

Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful 2 night stay. Booked through their special Wed. night rate. Fortunately, we read tripadvisor and knew to ask specifically for a FULL view of the falls, not a simple "fallsviews" which did not guarantee a full view of both the American and Canadian falls. Be sure to call the hotel directly (after making a reservation for... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear ruraliberal, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us in our Balcony Room. I hope we have the pleasure of hosting you again soon. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Hotel Review Summarization

What travelers say

  • Great view(9)
  • Water park(9)
  • Very nice(6)
  • Rainbow Room restaurant(6)
  • Top floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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