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Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
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1,069 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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nova scotia
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed yesterday NEW

Do not stay here. My wife and I found this hotel to be the worst hotel for service, honesty, cleanliness, location, food, and price. The hotel was dirty, dirty, and dirty. The hotel management did not care at all about us or our complaints. The hotel is really just a bus stop for American bus loads of old people, that... More

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Guelph, Canada
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

If you are looking for large, open spaced rooms, and sterile modern atmosphere, this is not the place for you. It is, however, a truly beautiful hotel. It was the first luxury hotel built in Niagara Falls (1927) and they have maintained much of the original charm and beauty while putting in lovely upgrades on the room. I was on... More

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Middletown, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was literally right in front of the Falls and central to all of the tourist attractions throughout the area. I stayed three days/two nights and once I got to the hotel, I didn't have to use my car until I left Canada. Everything is completely walkable, and the Hornblower cruise boat that takes you right into the mouth... More

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Lansing, Mi
Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Staff was over the top !!!! Friendly, engaging ~ good with directions,and great personalities !! We had a suite (1104) which included a living room area (1105), and then added (1106 ~second bedroom). The rooms combined provided a TERRIFIC view of both American & Canadian Falls. Clifton Hill is a block away, casino is right next door, the water park... More

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Pittsburgh
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I booked a trip to Niagara Falls, Ontario for our anniversary not realizing that this hotel is actually part of a "resort". It's connected to the Casino Niagara as well as a variety of shops and restaurants with the Sheraton connected at the other end. Parking is located in the attached parking garage that is shared with... More

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Columbia, Missouri
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

It is an older hotel but there nice updates. We Had gone through priceline.com. Booked on the city side but was treated to an upgrade to the riverside and a King size bed. Rooms are a bit small but very nice. Clean!! There is a $20 parking fee but we found it nice since we walked down to the falls.... More

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Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I was actually booked at another hotel but thought I would walk in on a Wed night and ask if room 801 was available. This is the room Marilyn Monroe stayed in when she filmed Niagara in 1952. The hotel will not let you reserve this room ahead of time - it is based on availability. I was thrilled that... More

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear MarilynFan, Thank you for staying at Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. Also, I am glad that- as a Marilyn Monroe fan- you were able to stay in Marilyn's room. Marilyn's visit was one of many grand occasions in the history of our vintage property. I have shared your... More

Vancouver BC Canada
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here on a work conference so the price we paid was very reasonable. The staff were excellent to deal with, and we were bumped up to the top floor with a complimentary bottle waiting in the room as we are members with the chain of hotels that include the Crowne. The room was spacious and the view was... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear bear1675 Thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I have shared your kind comments with my entire team. I truly hope that we have the opportunity to host you again in the future. At your service, Joseph Legace General Manager More

Atlanta, Georgia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was the host hotel for an industry event. It had good room rates, a nice view, and was conveniently located. Every member of the staff that I came in contact with was very personable, knowledgeable, and helpful. The banquet service was always setup on time and of good quality. The hotel property itself is somewhat old and dated. Overall,... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear BBmyself, Thank you for your review of Crowne Plaza, Niagara Falls-Fallsview. I was glad to hear that you found our staff welcoming and accomodating. Also, I read your concerns regarding our vintage property and would like to offer my apologies. I will be following up with these concerns with my team. At your service, Joseph Legace General Manager More

Toronto, Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In real estate, it's location, location, location. This hotel is well situated, steps to Clifton Hill, Hotnblower Cruises (old Maid of the Mist), the old Casino, and several restaurants. But, the rooms are small. Very small. Walk in closet type small. One side of the bed was less than 6" from the wall, so you had to climb over your... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear TorontoBusGuy, I wanted to take a moment to thank you for staying at Crowne Plaza, Niagara Falls-Fallsview. My sincere apologies for the fact that you found the accomodations at our vintage property less than satisfactory. I am truly grateful for your feedback. At your service, Joseph Legace General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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