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Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
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1,126 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Blue Mountains, Canada
Top Contributor
103 reviews 103 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and self always stay at this hotel, in January for a convention. I was happy to see the place again, but this time was different. The hotel is always clean in the lobby and meeting rooms. I have no problem with the staff they friendly and helpful. This time in our room; my husband had unpacked and gone... More 

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Boris2552, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Please accept my profuse apologies for the shortcomings you describe. This falls well short of the standards we set for ourselves. I have followed up with my team regarding your concerns. Your feedback is what allows us to improve our hotel moving forward. At your... More 

Toronto, Ontario
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My sister and I needed a quick 2 day break, so we headed up to Niagara Falls! First time staying at the Crowne, and we were so happy we did, it was on the bucket list of Niagara hotels. The service was excellent we even got an upgrade to the 11th floor private elevator up to a 2 room suite... More 

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Brampton, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have stayed at several of the hotels in Niagara. We wanted a last minute getaway, without paying $250 so I found a decent price on hotels.com at the Crowne Plaza. It was $115 for the room (around $145 after taxes and fees). Check-in was fairly painless, just a long line. The lobby is ornate and beautiful (very old, classic... More 

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Orangeville, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I purchased a package deal online for a 1 night stay in a King size bed class room. The deal included coupons for verious restaurants and attractions. When we checked in we were told there is a $20 parking fee and another $10 resort fee which was for bottled water and coffee in the room. I have stayed and many... More 

Was this review helpful? Yes 2
Ontario, Canada
Top Contributor
89 reviews 89 reviews
27 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel was impressive because it isn't as Americanized as a lot of other hotels. It was very clean, staff friendly and very attentive. The bad; cold breakfast room service. What's the sense of sending it back when you don't have time to order again? It shouldn't be cold in the first place. Would I come back? No. Too many... More 

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Canton, Ohio
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a night at the Crowne Plaza and it is beautiful. The room was very nice and the everyone was pleasant. We had to change our plans because our reservation was made when I-90 was closed due to snow and we could not get there. I spoke with Tracy and she was very helpful and accommodating. There is plenty... More 

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Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here just for one night, on our way to Toronto. This was our first time to the Niagara Falls and we arrived in the evening so only got to hear the roaring falls and see the multi-color lights adoring the falls. The hotel is old but well maintained. The room is small. As soon as... More 

Was this review helpful? Yes 2
Rochester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff friendly and helpful, rooms very clean and updated. Booked room with package, received everything promised. Wall are rather thin, could here next room next to us talking, could be expected -very old hotel. Overall good experience.

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Toronto, Canada
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked a room for 2 , from Dec 25-26 I wish I can rate this hotel a 0/5, and they made a huge mess with my name on the reservation that caused me a lot of time figuring it out as to why they cannot my name in the system and was even accused of calling the wrong property.... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear sandydessert, Thank you for writing a review on your recent stay with us. We are very pleased that you rated our hotel and room cleanliness to be high. However, it is to my absolute regret to learn that some of our staff service have fell below your expectations. We have sent you a private message to obtain additional details... More 

Milwaukee, Wisconsin
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Having stayed at Crowne Plaza around the US, I can assure you that this Crowne Plaza is the worst value. Our double bed rooms cost $625.00 for one night along with parking, wifi and resort taxes.The rooms are extremely small, dated and musty smelling. The view of the falls (American side) are decent but the windows are tiny (you can... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear AJHI, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and we regret to read that in this case you feel we have fallen short of your expectations. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you... More 

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#7 Spa Hotel in Niagara Falls

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