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All 139 Niagara Falls hotels

Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 Hotel   |   5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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67%
Ranked #31 of 139 hotels in Niagara Falls
A recent review
4 of 5 stars reviewed 2 days ago
RoseyK0824 New Castle, Delaware
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975 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
New Castle, Delaware
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel location is perfect. The Falls are right across the street. We were one block from the Rainbow Bridge, one of the entrances to Canada. The hotel is attached to one of the casinos, and has a waterpark that I heard from other guests was wonderful. The front desk staff and elevator staff were extremely friendly and helpful. We... More

Was this review helpful? Yes
Montreal, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed 3 nights, family of 3 in a standard, 2 double beds, fallsview room. Rooms are nice, a little on the small side but just fine for 3 people. The A/C was quite noisy so made sleeping a bit rough the first night. We turned it off and opened the window! The view is of the American falls. If you... More

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Montreal
Contributor
20 reviews 20 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is one of the oldest hotels in Niagara Falls. It still retains its grandness and beauty and it is one of the few hotels that has that old world charm. It is also one of the few hotels to boast rooms with terraces that provide an incredible view of the Falls. The staff are superb and very friendly and... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear YasminMontreal, Thank you very much for sharing your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you enjoyed your time with us, and truly hope you will join us again in the future. Joseph Legace General Manager More

Manchester, England
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a return visit to The Crowne Plaza in Niagara Falls, Canada, and my wife nand I have been staying at this and related hotels nearby since 2002. This hotel has lost some of its former charm in that there is now no longer the well dressed doorman to let you in and out; nor is there the lovely... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear PaulandJoanne_10, Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your experience at our hotel, and truly hope you will join us again in the future. Joseph Legace General Manager More

Vaughan, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Niagra Falls has tons of hotels that cater to everyone and I have visited several good properties and some terrible ones also. Definitely my favorite place to stay is the Crowne Plaza. It is a well aged hotel with warm vintage architecture, but extremely well kept. It maintains an antique charm and has all the ammenities of a brand new... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear FRED c, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled that you have enjoyed your experiences with us, and surely hope you will join us again for another "mini vacation". Thank you for your time, feedback and patronage. Joseph Legace General Manager More

1 review
5 of 5 stars Reviewed 1 week ago

Glamorous old Hollywood feeling. Great location. Incredible view. Super staff. I can't wait to visit again. An all around great hotel. It made a last minute trip one that my husband and I won't soon forget.

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear FIELDTRIPPIN, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you loved our hotel, and thoroughly enjoyed your stay with us. As a property we strive to provide our guests an exceptional experience, and we are thrilled that we were able to provide this for you. We... More

Melbourne, Florida
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an older hotel with charm and character. Some of the public areas are a little shabby but this does not detract from the overall experience. We were upgraded to a room on the 11th floor, accessed by a private and bumpy lift! The room was furnished in an old fashioned, cosy style but best of all had a... More

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Racoon12345, Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagra Falls - Fallsview. We are thrilled that you enjoyed your time with us, and truly hope you will join us again in the future. Joseph Legace General Manager More

Oshkosh, WI
Top Contributor
55 reviews 55 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment that we arrived at the hotel we experienced incredible service from the Front Desk and the bellmen. We had requested a Falls View on the 10th floor. This is the most fantastic accommodations in Niagara. Not only do you have floor to ceiling windows overlooking the Falls, but the patio with a table and chairs to enjoy... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Cabo_Bob_and_Harriet Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you enjoyed your experience with us, and trul appreciate your valuable feedback. We hope you will join us again in the near future. Joseph Legace General Manager More

Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The place is nice, and the bedrooms are nice, however I did leave a dress shirt and a jacket in the room, I was the last one out, and then I called back to see if it was there, nope. So I lost two expensive items of clothing to a maid presumably.

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Austin L, Thank you for taking the time to provide us your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We truly apologize for the inconvenience you experienced with your missing items. We invite you to contact our Executive Housekeeper, who would be more than happy to assist you with your inquiry. She can reached at rosev@niagarafallshotels.com. Again,... More

Pendleton
Top Contributor
109 reviews 109 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's all about the location. From street level we were able to get where we needed to go easy enough. We had a Falls view room that was acceptable, and we could see the fireworks. It would have been nice to have the resort fees explained better. We went a day without wifi access and truly were paying for it.... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Misty A, Firstly, thank you for taking the time provide your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you were not advised of our resort fee. We will follow up to ensure all of our colleagues are communicating this appropriately. We hope you will join us again in the future. Joseph Legace... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Niagara Falls #21 Romantic Hotel in Niagara Falls
Hotel Class
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
Number of rooms
234

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