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Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
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1,092 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York, New York, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the Crowne Plaza this past summer and I had a fantastic stay. The sauna and pool was very nice. The employees were very kind and helpful. I especially enjoyed the hospitality of our bellman - Carlo. He gave us his insight into the town and assisted us with our activities outside of the hotel. His experience as... More

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Paris, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I attended a Christmas event on Saturday November 15 and wanted to make special mention of our server Laurie Ann. She was delightful, professional and was very attentive to our table. I was very impressed with her skills and her shining personality. She made our evening very pleasant and she made sure our needs were met! Thank you Laurie Anne!!

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Kuala Lumpur, Malaysia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed our stay here., After check-in, we received a complimentary bottle of red wine in our room and had unlimited bottled water supply. The steak at Rainbow restaurant on the 10th floor is divine! However, the room was way too hot, We needed air conditioning not heating. Parking is charged separately so is breakfast which I find odd considering the... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We were expecting a lot! Falls view, nice and big room, comfy bed etc. (Wrong move, remember people, picture lies.lol) Anyway, so we checked-in, was waaaay far to be a falls view and the room smells MUSTY! We told hotel staff but sent an air freshener! Omg. Smells still there then they moved us to a new room, same smell!!!!... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear XeniaJoy, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I want to offer my apologies for the fact that you did not enjoy your stay at our vintage property. I can assure you that many of our rooms offer splendid views of Niagara Falls. I will be following up on your concerns. At your... More

Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We were upgraded to a suite (off season/platinum member) & we felt like royalty. This was our second visit to this hotel. Great location, perfect for families because it is attached to the Fallsview water park, adventure city (arcade), Hershey Store & the casino (the older casino). It is right across the road from the falls so it is especially... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear TravellingIsAMust4Us, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay at our vintage property. I was especially glad to learn that you received great service as that is our goal with each and every guest. I sincerely hope we have the opportunity to host you... More

Toronto, Canada
Top Contributor
60 reviews 60 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a dinner event with Massimo Capra. The event which included dinner(with wine pairing) and hotel was a very good price. Our room was quite nice (Fairmont size) with a view of the Falls. The fixtures in the room and decorating do remind me of the Royal York. A little maintenance is needed as the bathroom door stuck.... More

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear FineThingsinlife, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your evening with Massimo Capra. The guests very much enjoyed themselves. My apologies for the difficulties you had with the door. I sincerely hope we have the opportunity to host you again in the near future. At... More

Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice clean room but as an older property the rooms are pretty tiny. Also, lots of kids and families stay here as the water park is connected to the hotel. We found the beds very firm and definitely not the most comfortable. Washroom very small as well.

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Brandy F, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I apologize that you found the accommodations in our vintage property on the small side. I hope you enjoyed your stay otherwise. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph Legace General Manager More

New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am glad we chose this location because we were so close to the American border and that meant we still have cell phone service. Had we chosen another location such as Embassy suites farther away, we would not have been able to use our phones. The only negative with this place is there is NO breakfast. Sure there is... More

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1 review
4 of 5 stars Reviewed 2 weeks ago

My husband and I bought a packaged deal for this hotel. We stayed two nights. When we got to the hotel, the girl at the check in counter was very nice and helpful. We received dining credits to the Fallsview Buffet (which was great) and the Rainbow Room, which was excellent! We also got vouchers to the Hershey store, the... More

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Dundas, Ontario, Canada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Want to know if they have a gym and its hours? - gotta call. Might want to bring your bathing suit so what are pool hours? - gotta phone. Nothing on the website. Want to know if they billed your credit card for a room reservation? - gotta call them - no email Visa confirmation. Did your dinner reservation get... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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