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Crowne Plaza Niagara Falls - Fallsview

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5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
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1,254 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
2 reviews
3 of 5 stars Reviewed yesterday NEW

Bad news first. The photos of the rooms on the hotel website are extremely misleading. The rooms are not nearly as modern or the views (although the views as pictured on the site are obviously superimposed and not actual photos of the windows) as close and unimpeded as pictured. The rooms are quite old, so prepare for some outdated items,... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear robyn s, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Although I am happy to read that you enjoyed your Fallsview Suite and breakfast in the Rainbow Room while staying with us, please accept my apologies for the shortcomings you mention in your review. Your feedback gives us the opportunity to follow up with... More 

Glasgow, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights. I booked a room on 9th floor and was sceptical if the view would be as good as on web page, I wasn't disappointed, view was marbellous. Staff were very pleasant but not the greatest of help. Concierge charged us for resort cards @ $12.50 but did not give us the barcode pass. Discovered most of... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear canonbie, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I am happy to read that you enjoyed your view while staying with us. I hope we have the pleasure of hosting you again the next time you are in Niagara. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Derby, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

city centre location, facing falls and nearby american crossing borders and opposite the free duties for border crossing. Nice heritage and prestigious place to stay in. Special service and stay with nice swimming pools and sauna.

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Greatkahuna, I wanted to take a moment to thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was happy to read that you enjoyed your stay with us and enjoyed all the attractions, conveniences and amenities that our property offers. I sincerely hope we have the opportunity to host you again the next time... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

DO NOT USED YOUR POINTS IN THIS HOTEL!!!!! NEVER WORTH IT!!!! 40,000 POINTS AND THEY WILL PUT YOU IN A VERY unpreferrably location!!!! I have 2 rooms book using my points 80,000 when I could have send my family somewhere else nicer!!! And mind you fellow travelers this hotel is like ROGERS they have hidden fees!!! They will never tell... More 

Was this review helpful? Yes
Muscatine, Iowa
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We booked a Falls View room for our two college-age daughters and ourselves, which was not cheap. We arrived late (12:30 a.m.), which was our fault, and therefore, did not get to see the lights on the Falls as they turn off at midnight. However, the view from our room on the fourth floor was a decent view of the... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Debra D, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Although I was happy to read that you found out location convenient to all that there is to see and do around the falls, I would like to apologize that our vintage hotel was not to your liking. Given the age of the hotel,... More 

San Diego, California, USA
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is old, but I like old hotels that has a lot of charm. And this one definitely has that. With older hotels the rooms are going to be smaller, but when you reserve the kings executive with superior fall views(2nd most expensive room class you can book) you would think the room would be a bit bigger than... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear aircow33, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I am glad to read that you enjoyed the charm of our vintage property, however please accept my apologies that we fell below your expectations with regards to your room size. Additionally, thank you for your feedback on our Ultimate Couples Package. Your feedback is... More 

Greater Manchester
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

People say this hotel looks dated, but it is full of charm and character. We stayed in room 704 which when we opened the door, there was a view of the wall to the building next door. But when looking out of the window there was a great view of the falls. That was a lovely surprise. Room was a... More 

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear DancingwithCaptain, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I look forward to the privilege of hosting you again in the near future. At your service, Joseph Legace General Manager More 

Pearl River, Louisiana
Level Contributor
133 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for a weekend and I must say the place is fabulous as far as the décor in the lobby , the wifi , and the business center , pool hot tub , etc. The only negative and I guess they can't do much about it was the rooms are small and old. We had a great view... More 

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. While I am glad you enjoyed certain aspects of your stay, I was dismayed to learn we fell short in other areas. Please accept my profuse apologies. This is an opportunity for me to follow up with my team. I am truly grateful for your feedback... More 

NL
Level Contributor
63 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I am usually a fan of C. Plaza hotels, but this one did not make the grade, for a number of reasons. There is no bar in the hotel. Dining facilities are limited, for such a large hotel. We arrived late, and in the evening there is only the a la carte restaurant, which takes last orders at 9. We... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear dave1NL, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I want to offer my apologies that you did not enjoy your overall stay with us at our vintage property. The hotel was built in 1929 so indeed some of the rooms are modest in size. The fact that you were not comfortable is still... More 

Newcastle-under-Lyme, United Kingdom
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 2 nights on our recent trip to Canada. The hotel is located at the end of the main road with a wonderful view of both of the American and Main falls. We were greeted by warm and friendly staff who made the check in process easy and uncomplicated, as part of our package with had a... More 

Was this review helpful? Yes
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Cliff J, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your Anniversary with us. The level of service you received from our staff is what we strive for every day, for every guest. I sincerely hope we have the opportunity to host you again the next... More 

Hotel Review Summarization

What travelers say

  • Great view(9)
  • Water park(9)
  • Very nice(6)
  • Rainbow Room restaurant(6)
  • Top floor(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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