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Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
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1,095 reviews from our community

Traveler rating
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    187
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orillia, Ontario, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

My husband. And I decided to do a last minute quick trip away to Niagara. We go to Niagara often, a lot of times with our grandchildren, but this was our first time staying here. We are thankful that we did. Very nice comfortable stay, everything was great. Close to everything we wanted to do. Beautiful hotel. We told our... More 

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London
Top Contributor
185 reviews 185 reviews
55 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed 1 week ago

I’ve visited Niagara Falls a few times over the decades, from both banks, but this trip to Ontario I decided to stay there a couple of nights. And if I was going to stay there I wanted a room overlooking the falls. Yes, it’d be costly, yes I could get a cheap motel in a back street but I decided... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear LondonPontac, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. the level of satisfaction you experienced is what we strive for with every guest. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph... More 

Kitchener, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife surprised me with an overnight stay here. I'm glad she did. Over the years we've stayed in Niagara many times and this was the first time here. It won't be the last. Over the years I've had mixed feelings about old hotels, some are good and some just get to look a little too worn.Not here. The hotel... More 

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear BruceMcH, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay at our vintage property. We pride ourselves in keeping things up to date while still maintaining our Victorian charm. I sincerely hope we have the opportunity to host you gain in the near future. At... More 

Paris, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I attended a Christmas event on Saturday November 15 and wanted to make special mention of our server Laurie Ann. She was delightful, professional and was very attentive to our table. I was very impressed with her skills and her shining personality. She made our evening very pleasant and she made sure our needs were met! Thank you Laurie Anne!!

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ellen L, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I was also happy to see your kind comments regarding Laurie-Ann. We pride ourselves on great service at the Crowne Plaza. I sincerely hope we have the opportunity to host you again... More 

Kuala Lumpur, Malaysia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed our stay here., After check-in, we received a complimentary bottle of red wine in our room and had unlimited bottled water supply. The steak at Rainbow restaurant on the 10th floor is divine! However, the room was way too hot, We needed air conditioning not heating. Parking is charged separately so is breakfast which I find odd considering the... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Kathy N, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. My apologies that you found the room too warm. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph Legace General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were expecting a lot! Falls view, nice and big room, comfy bed etc. (Wrong move, remember people, picture lies.lol) Anyway, so we checked-in, was waaaay far to be a falls view and the room smells MUSTY! We told hotel staff but sent an air freshener! Omg. Smells still there then they moved us to a new room, same smell!!!!... More 

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear XeniaJoy, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I want to offer my apologies for the fact that you did not enjoy your stay at our vintage property. I can assure you that many of our rooms offer splendid views of Niagara Falls. I will be following up on your concerns. At your... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were upgraded to a suite (off season/platinum member) & we felt like royalty. This was our second visit to this hotel. Great location, perfect for families because it is attached to the Fallsview water park, adventure city (arcade), Hershey Store & the casino (the older casino). It is right across the road from the falls so it is especially... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear TravellingIsAMust4Us, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay at our vintage property. I was especially glad to learn that you received great service as that is our goal with each and every guest. I sincerely hope we have the opportunity to host you... More 

Toronto, Canada
Top Contributor
60 reviews 60 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a dinner event with Massimo Capra. The event which included dinner(with wine pairing) and hotel was a very good price. Our room was quite nice (Fairmont size) with a view of the Falls. The fixtures in the room and decorating do remind me of the Royal York. A little maintenance is needed as the bathroom door stuck.... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear FineThingsinlife, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your evening with Massimo Capra. The guests very much enjoyed themselves. My apologies for the difficulties you had with the door. I sincerely hope we have the opportunity to host you again in the near future. At... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice clean room but as an older property the rooms are pretty tiny. Also, lots of kids and families stay here as the water park is connected to the hotel. We found the beds very firm and definitely not the most comfortable. Washroom very small as well.

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Brandy F, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I apologize that you found the accommodations in our vintage property on the small side. I hope you enjoyed your stay otherwise. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph Legace General Manager More 

New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am glad we chose this location because we were so close to the American border and that meant we still have cell phone service. Had we chosen another location such as Embassy suites farther away, we would not have been able to use our phones. The only negative with this place is there is NO breakfast. Sure there is... More 

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Figgy830, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. Please accept my apologies for the minor problems you experienced. I hope you decide to make our facility your home away from home each time you visit Niagara Falls. At your service, Joseph... More 

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#7 Spa Hotel in Niagara Falls

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