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All 138 Niagara Falls hotels

Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 Hotel   |   5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Ranked #35 of 138 hotels in Niagara Falls
A recent review
5 of 5 stars reviewed 3 days ago
AM2888 Toronto, Ontario
  • Reviews (1,006)
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1,006 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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English first
Mayfield Heights, Ohio
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

The location was good, but they charged us for anything that we did not used. The parking fee was 20$ extra per day, resort fee , I cannot understand it yet why,,,was 10$ plus tax, it means that they charged us 38$ for nothing, I booked it from Priceline, and they said you do not have any right to claim... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Sami R, Thank you for taking the time to provide us your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We truly appreciate your feedback and we are sorry for any shortcomings you experienced. Our Resort Fee is a mandatory fee which allows our guests unlimited internet access, unlimited local and long distance calls, We-Go shuttle passes and... More

1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

They ONLY good thing was they view, worth $1100!?!? I had family stay with me from Scotland so my husband and I decided one place they had to see was Niagara Falls! We thought it would be nice to stay in one of the "nicer" hotels instead of the "middle of the road" ones we usually stay in. The price... More

Was this review helpful? Yes 3
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear jessicadempster, Thank you for taking the time to provide us with your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry for the shortcomings you experienced at our hotel. Allow me to assure you that what you experienced is not typical of our hotel. We will follow up with the appropriate departments to rectify the... More

Toronto, Ontario
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here at the end of May. Hotel is well kept and has an 'old Hollywood glamour' charm about it. Staff were accommodating and allowed us to check in earlier than the regular check in time since we were early. Parking is convenient and underground, easily able to wheel your luggage from the car to the elevator without having to... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear AM2888, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time with us and hope you will join us again in the near future. Joseph Legace General Manager More

toronto
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My 10 year old daughter and I stayed her on August 12, 2014. I booked directly with the hotel and received an email confirmation outlining my charges for the night. Our room was very small and the bathroom was so small that you could not sit on the toilet without leaning to the right so that you didn't have to... More

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ratschfamily, Thank you for taking the time to provide us your insight to the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you experienced several shortcomings during your time with us. Allow me to assure you that what you experienced is not typical of our property. As a hotel we strive to provide the best possible... More

Sofia, Grad Sofiya, Bulgaria
Contributor
19 reviews 19 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The hotel is perfectly located, but is the misery itself! Old, needs not just refreshment but a big reconstruction. Small, dirty rooms for a high price. Paid internet in the room. Small dirty bathrooms. All that you need to hate your stay at the most beautiful place - Niagara Falls! The rooms that do not overlook the falls overlook the... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ina A, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that our vintage hotel did not meet your expectations. As a vintage hotel, our rooms are smaller than the more modern-day hotels. We truly appreciate your feedback and will use it to further develop our property.... More

Hendersonville, Tennessee
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

service in this hotel is great...i think his name was sahaj pathare..he said he was supervisor guest service..right from the check in to check out..he was very helpfull..we took three rooms..he managed to upgrade one...complimentry wine bottle is a nice touch...property needs a little renovation..otherwise had a very good stay..will return back..

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear ajahmed, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time here, and hope you will join us again in the near future. Joseph Legace General Manager More

Hamilton, New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is in a perfect place - with a view from our King Superior View room on the 12th floor that allowed us to see the American Falls, Horseshoe Falls, and the Rainbow Bridge. The floor-to-ceiling windows were great. The furniture was partially new, partially a bit worn. But it's an old hotel. The room was tiny for a... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear markrsmith83, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We truly appreciate your feedback, and will utilize it to further develop our hotel and services. Again, thank you for your time, feedback and patronage. Joseph Legace General Manager More

Warrington, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

The location of this hotel was its only saving grace, though our 'Falls view' would have been enhanced by the windows being clean. The rooms were small. There's no bar ('we use the hard rock cafe bar next door' apparently). Two days out of three our rooms weren't made up while we were out. The staff couldn't answer the most... More

Was this review helpful? Yes 2
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ruth B, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry about the shortcomings you experienced during your time with us. Allow me to assure you that this is not typical of our hotel, and we will follow up to ensure these issues are rectified. Again, thank... More

Pratt, Kansas
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel for our 50th anniversary in May and although the hotel is older it was a great place to stay since it was right across the street from the falls. We were close to everything we wanted to do and the hotel staff were totally awesome. Everyone went out of their way to make sure we... More

Was this review helpful? Yes
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear drycreek44, Thank you for taking the time to provide your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you were able to enjoy your 50th anniversary at our hotel! As a hotel we strive to provide our guests' with a unique and comfortable experience, complimented by offering exceptional services. Again, thank you for your review,... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Pros: Great location. Steps from all the Clifton Hill attractions. The rainbow bridge is right in front of the hotel. Service is okay. Cons: -There is no soundproofing at all! Even if the room next door is speaking with an indoor tone, you can still hear what they are saying! -Whenever the nextdoor neighbour opens or closes the door, we... More

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear David L, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We were thrilled to read that you enjoyed our convenient location, but were disheartened to read about the shortcomings you experienced in your room. Allow me to assure you we will follow up and rectify the issues you experienced in... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(9)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

413 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Niagara Falls #21 Romantic Hotel in Niagara Falls
Hotel Class
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
Number of rooms
234

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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