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Crowne Plaza Niagara Falls - Fallsview

3.5 of 5 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
Crowne Plaza Niagara Falls - Fallsview
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1,146 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars NEW

I've stayed in this hotel twice for conferences, most recently last week. They've renovated the rooms since the last time I stayed there four or five years ago. It is still an old hotel but the rooms are fine. A couple of points, if you don't pay for a falls view room prepare to have a scenic view of a... More 

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Waterloo, Canada
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here during the Ice Wine Festival weekend. I always stay here when I'm staying in Niagara region. Service: Service is always great, Cettina from the front desk was extremely very helpful and provided with excellent service. She also remembered me from my last stay. She's always very cheerful. I always get a bottle of wine when ever I stay... More 

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Oshawa
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My daughter and I stayed at the hotel in a falls view double bed room. Comfy beds, clean and comfortable. Attached to parking, casino and water park. Also attached to a subway, Hard Rock Cafe and play area with games you get tickets from. The hotel upgraded us for free but you get charged $20.00 a night for parking, $9.95... More 

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Canada
Top Contributor
145 reviews 145 reviews
37 hotel reviews
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Crowne Plaza, formerly, the General Brock, and our stay was just grand. The hotel is ornate and beautiful. it is ideally located and in the cold of winter, it is well connected to the casino and other hotels. The view was lovely from our 8 the floor king room with a nice view of the American... More 

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Brampton, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed overnight at the end of February. The hotel is quite charming and clearly quite old. We were promised a "falls view", but in reality it was a border view and if you wanted to see the falls from our room, you would have to press your cheek to the glass and strain looking to your right to see... More 

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Ontario, Canada
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Thank you for the wonderful time. we stayed in crown plaza hotel On February 2015 and we would like to thank all the workers for the great time. when we left we accidently forgot my cell in the room and the hotel kept it for us secure and safe. when we needed extra towels or anything the staff immediately responded... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Bella G, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. The level of service you received from our staff is what we strive for every day, for every guest. I have personally passed along your praise to our Rainbow Room staff and... More 

Barrie, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

Never stayed here previously and my experience was great! Very friendly at the front desk; I purchased the room through WagJag and it came with a complete package of things to do locally which was given to me on check in - no need to ask or see if they would remember. Hotel is beautiful and very ornate inside. They... More 

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joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Paul H, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay at our vintage property. Indeed we strive hard to keep the hotel contemporary without sacrificing the charm that accompanies a vintage hotel like ours. I hope we have the pleasure of hosting you again... More 

Delmar, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed in the Crowne Plaza this past week. It was a wonderful stay. Because I am a Platinum Menber with IHG we were upgraded to a King Fallsview Jacuzzi. The view of the falls was absolutely amazing. It is an older hotel in an excellent state of restoration. The hotel was charming and clean. The staff... More 

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St. Catharines, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Crowne Plaza this past weekend attending a corporate event, and had a great time. The location is perfect, one block away from the Clifton hill with multiple attractions, restaurants, shops, etc. Hotel is connected to the old casino. We got a room with two double beds facing the American falls. The room was on a smaller side compared... More 

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London
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The check in service on arrival was friendly, quick and efficient. They gave us our room cards and left us to find our way there in the lift with our cases etc, which was fine. The lifts and hallway decor is nice, with lots of wood and chandeliers, more character than a lot of modern hotels. Our room was fine,... More 

Was this review helpful? Yes 1
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear 10*go*to*Lapland, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. While I'm pleased that you found our front desk staff friendly, I want to offer my apologies for the difficulties you mention in your review. When you go to our restaurant several times, you have every right to expect a great experience every time, not... More 

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Hotel Summarization (Beta)

What travelers say

  • Water park(12)
  • Great view(10)
  • Very nice(7)
  • Rainbow Room restaurant(6)
  • Top floor(5)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#7 Spa Hotel in Niagara Falls

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