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Crowne Plaza Niagara Falls - Fallsview

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5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
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1,443 Reviews from our TripAdvisor Community

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Niagara Falls, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

Small room, disappointing view, $25 parking, hard to figure out where to go on arrival, really friendly and helpful staff though. ..easy access to Waterpark and casino, etc....room came to over 300 for a one night stay. .we thought we would treat ourselves to something really special but were disappointed. ..we should have stayed at a cheaper place with parking... More 

Helpful?
Thank Jill T
Newmarket, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is nice and convenient for a lot of the attractions also if you have kids there's a water park. Just spent the night beds are ok but when I got up there was a bill under my door for $45 and change .. $25 for parking not much of a discount and $12 and change for resort fees... More 

Helpful?
Thank XTopher H
Port Perry, Canada
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Upon arrival we were greeted by Trevor at front desk, he was extremely informative with surroundings and what our package entailed, Our room was facing both US and Canadian Falls, (room 807 if you can request it !) The view was spectacular, The room was very clean and comes with a Jacuzzi There are a few restaurants available - the... More 

Helpful?
1 Thank Lisa110610
Mississauga, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is very clean and classy. It looks beautiful and very well maintained with gorgeous views of Niagara falls. Front desk staff needs more customer service training. The elevator attendant was very friendly and professional. The room is a little small but my main issue was the bed. We woke up with neck pain & headaches for two days... More 

Helpful?
Thank Elvedina
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Elvedina, Thank you for taking the time to write us a review. Although I am happy to read that you enjoyed our location of our vintage hotel, please accept my apologies for the shortcomings you mention in your review. Your feedback assists us greatly in improving our hotel moving forward. At your service, Tanya F Guest Relations Management Team,... More 

Hamilton, Canada
2 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Rating this as a 2 star at most due to the terrible customer service. They will overcharge you so watch your bill at the end! We had paid for 2 nights and had purchased the meal deal for both nights and was still charged! Female day front desk manager very rude and should be fired! Hotel itself is classy and... More 

Helpful?
Thank serenityx77
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear serenityx77, Thank you for taking the time to write us a review. I wish to offer my most profuse apologies for your dissatisfaction with our property. Our goal is to exceed guest expectations and clearly we fell short in this instance. We will be following up with our team right away. Please do not hesitate to contact our Front... More 

crail
Level Contributor
127 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 days last week. An old Hotel with a slightly faded old hollywood type style which we liked. Wide corridors lots of marbled floors and chandeliers etc. Rooms are slightly on the small side but ours had amazing views of the falls and was well stocked, coffee machine, bottled fresh water, as an IHG member free wi... More 

Helpful?
Thank cossyann
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear cossyann, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview and for being a loyal IHG Rewards guest. I am delighted that you enjoyed your stay with us. We look forward to your next trip and creating, yet another, memorable visit. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I get a corporate discount with this hotel, so for 1 night king room it was $135 when i booked i online. Great, i got this room for $175 taxes included, and then i added the $20 breakfast for each person so it wasnt that bad so i made the reservation online. THEN when we got there, i ended up... More 

Helpful?
Thank touristlady14
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear touristlady14, Thank you for taking the time to write us a review. I wish to offer my sincerest apologies for your dissatisfaction and the shortcomings you mention in your review. Parking, and fees such as resort fee, promotional fee and taxes are charged separately and not included in our room rates. We will be following up on the shortcomings... More 

Abu Dhabi, United Arab Emirates
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

we have booked upperveiw room. The only positive thing is the great location. The bathroom was are very very very very small. the rooms are also small. nothing in the room. not even a 'safe' to put our passport. no fridge or even a mini bar. I don't think it deserve a 4 star hotel compared to other 4 stars... More 

Helpful?
Thank Nada H
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Nada H, Thank you for taking the time to write us a review. Please accept my sincerest apology for falling short of your expectations on your recent stay. Our hotel was built in 1929 so indeed some of the rooms are modest in size. The fact that you were not comfortable is still disappointing. I once again thank you... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Being a former employee of the crown plaza hotel in Kitchener i am finally able to share my experience. My wife and i arrived on July 18 2015 for are honey moon we had a reduced rate as both of us where employees we had a Jacuzzi room so they called it. When we got to are room the Jacuzzi... More 

Helpful?
3 Thank steve o
Ottawa, Canada
Level Contributor
174 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a lovely room on the 11th floor with a view of both American & Canadian Falls. We also had a large balcony which wasn't necessary in the winter but good to know they are available. The room had a king size bed, two chairs and a desk. Most importantly for me, two night tables. I am always annoyed... More 

Helpful?
Thank cebcolpitts
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear cebcolpitts, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us and wanted to thank you for your valuable feedback. We look forward to the privilege of hosting you again in the near future. At your service, Tanya F Guest Relations Management Team, IAGFA More 

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