Dear Guest, The time you have taken to provide the specific details of your recent stay is appreciated. I can assure you that we do continually gather, review, and compile the comments and utilize them in how to best modify practices/procedures and identify product deficiencies and opportunities. At this time Delta Hotels and Resorts is currently undergoing an extensive re-positioning... More

Thank you for this great review and the 5-star rating! I am happy to read that you had a pleasant stay with us, found your room to be comfortable and enjoyed your meals in our Chardonnay Restaurant. I have forwarded your comments to Abdi; he never fails to go the extra mile and truly is an asset to our team... More

Thank you for posting this review; we are happy that you selected our hotel when you were in town for your presentation. Great to read that you had a pleasant stay, your guest room met your expectations, and our facilities and services overall suited your needs. We hope that you will visit us again some time at Delta Toronto Airport... More

Welcome back from your holiday in Cuba! Great to read your review about our hotel and the favorable comments regarding our property and the service you received from our team. We hope that you will visit us soon again at Delta Toronto Airport West. More

Thank you for reviewing our hotel after your recent visit. I am glad to read that overall your expectations were met. Please be informed that wifi is available in guestrooms on some of our floors; our Front Desk agents will be happy to provide you with options when you arrive at Delta Toronto Airport West next time. We hope that... More

Thank you for sharing your feedback! I am very sorry that we failed to check you in in a timely manner. Please rest assured that even without the 'one minute guarantee', we are still committed to providing a speedy check-in. With one employee at the Front Desk, there is always back-up available close by. I have forwarded your concerns to... More

Thank you for reviewing our hotel following your recent stay. I am sorry to hear that you were disappointed due to the lack of wireless internet in your guest room. Our hotel features free wireless access on some floors, more specifically in all of our Premier Rooms. When you check in with us in future, our Front Desk Agents will... More

Thank you for this great review and for giving us 5 stars! I am delighted to read that you had a great stay and that Mohamed and our Front Desk team left you with this positive impression. We are very proud to have a team of such hospitable and caring employees. Our team and I appreciate your feedback and look... More

Thank you for giving us feedback of your recent visit. It is rewarding to read that you found our Front Desk team amazing and that our hotel and services met your expectations. I am very sorry that your pick up from the airport proved to be a negative experience. Our wait time is usually not more than 20 minutes and... More