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Star Express Inn & Suites

Hotel website
5599 Ambler Dr, Mississauga, Ontario L4W 3Z1, Canada (Formerly Quality Inn & Suites Airport)
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Star Express Inn & Suites
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Phoenix, Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I went to this property when it was a Quality Inn and Suites. At that time, the hotel was good at caring for the rooms and the guests. Since Quality moved to own the property next to Star Express Inn and Suites, becoming independent has changed its standards. The rooms have deteriorated where there are missing tiles, marks on the... More 

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Ancaster, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I must qualify this review by saying that the upper two floors of this property are at present completely closed for rennovations. The front desk staff are amazing. Very friendly, accommodating and helpful. The lobby area is neat, modern, and clean. There is a single public use computer located in the lobby as well. During my stay regardless of time... More 

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Southampton, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was warmly welcomed to this hotel, check in was fast and the elevator worked well. I found my room and wished I had looked at some reviews before I booked! The room was small by Canadian standards, the bedspread wasn't something I wanted to touch. There was very little bedding and no spare blanket in the closet. I had... More 

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Winnipeg, Canada
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed here for the night before flying out. Services was great. Room a little old and run down, bed was comfy, wifi was fast and never cut out. Had dinner in the restaurant. The food was great and so was the service. The airport shuttle was great. Booked it for 6am the next morning was fast and on time. Great... More 

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Mankato, Minnesota
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 30, 2015

I booked the rooms months ago. 2 rooms and they were supposed to be together. 1 room was on the 1st floor other on the 3rd. When we went to check in the person kept saying I didn't have a reservation. I showed her the paper and she kept repeating it. When I said I knew the people in the... More 

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Niagara Falls
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2015

lots of mould on door in pool area, blue paint in hot tub rubbed off on my arm and feet, also hot tub barely worked only 1 jet worked and was cold, very uncomfortable bed, paint is chewed up and scratches all over the place, no handle on closet door in our room, sharp metal on door where lock and... More 

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Ontario
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed May 24, 2015

Stayed here for a night before flying to Cozumel. Hotel was super easy to get to from the highway. Our room was small but had everything we needed. Bed was comfortable and it was quiet so we had a great sleep before our early flight. The bagged breakfast and coffee in the was much appreciated. Shuttle was on time and... More 

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Fredericton, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 26, 2015

We stayed at this location a couple years ago when it was Quality Inn. It has definitely gone downhill since then. The lobby is shabby. The room was not the best either. The drawer in the table was missing, there was only one face cloth and one hand towel, and the bedding was worn and grungy. On a more positive... More 

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1 review
1 of 5 stars Reviewed April 25, 2015 via mobile

Worst stay ever. The hotel is so dirty. We checked into our room to find a bug between the sheets. Had to call down every day for towels once the room was already cleaned. The hot tub had hardly no water in it. Front desk agent says it's suppose to be like that. The staff have no pride in their... More 

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Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 28, 2015

We booked this hotel for a convenient night between our flights and thought with the free shuttle and breakfast it would be a great option. It wasn't! We booked in and the staff member told us the shuttle was first come first serve. It is a shared service with other hotels. The front desk gal was then quite rude with... More 

Was this review helpful? Yes 2
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