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Star Express Inn & Suites

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5599 Ambler Dr, Mississauga, Ontario L4W 3Z1, Canada (Formerly Quality Inn & Suites Airport)
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200 reviews from our community

Traveler rating
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    36
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    56
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Niagara Falls
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

lots of mould on door in pool area, blue paint in hot tub rubbed off on my arm and feet, also hot tub barely worked only 1 jet worked and was cold, very uncomfortable bed, paint is chewed up and scratches all over the place, no handle on closet door in our room, sharp metal on door where lock and... More 

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Ontario
Top Contributor
89 reviews 89 reviews
18 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a night before flying to Cozumel. Hotel was super easy to get to from the highway. Our room was small but had everything we needed. Bed was comfortable and it was quiet so we had a great sleep before our early flight. The bagged breakfast and coffee in the was much appreciated. Shuttle was on time and... More 

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Fredericton, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at this location a couple years ago when it was Quality Inn. It has definitely gone downhill since then. The lobby is shabby. The room was not the best either. The drawer in the table was missing, there was only one face cloth and one hand towel, and the bedding was worn and grungy. On a more positive... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Worst stay ever. The hotel is so dirty. We checked into our room to find a bug between the sheets. Had to call down every day for towels once the room was already cleaned. The hot tub had hardly no water in it. Front desk agent says it's suppose to be like that. The staff have no pride in their... More 

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Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 28, 2015

We booked this hotel for a convenient night between our flights and thought with the free shuttle and breakfast it would be a great option. It wasn't! We booked in and the staff member told us the shuttle was first come first serve. It is a shared service with other hotels. The front desk gal was then quite rude with... More 

Was this review helpful? Yes 2
United States
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 26, 2015

I went from the U.S. to Toronto to visit with my family for 3 days. The breakfast was ok. The public washrooms were horrible, the room cleaning was mediocre. I complained to the front desk lady (Asian with Spanish name) about some discrepancies of my stay and after a long talk of having a reimbursement of 25% she promised me... More 

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Toronto, Canada
1 review
4 of 5 stars Reviewed March 19, 2015

have the best prices , nice and clean rooms and I had the best service from here specifically from santosh he actually knows guests come first and policies later and everything is based on how you deal with each guest that arrives at the hotel and that only comes from the people like the manager of the hotel itself

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Dartmouth, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 12, 2015

I booked online. Arrived around 10pm at hotel, due to flight delays. Asked if there was food. Was told there was a dance in the restaurant, but I could go and ask them to cook for me. I was starving, so I went. They did not want to cook. It was a Valentine's dance - no food for hotel guests.... More 

Was this review helpful? Yes 1
Ontario
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 7, 2015 via mobile

Let's start this off by stating that this had to be the worse establishment i've ever stayed at. I was on my way to Mexico & had to spend a night in Toronto since my flight was scheduled to depart early the following morning. The hotel had been recommended by our Choice Rewards contact. We checked in during the evening... More 

Was this review helpful? Yes 1
Charlottetown, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 4, 2015

First of all, I didn't know they even made mattresses out of granite. Secondly, don't call yourself "Airport" -anything without adequate shuttle service. I stayed for a layover between connecting flights. Room was tiny, hot, rudimentary, noisy, and the bed incredibly uncomfortable. I completely failed to get any sleep. The shuttle service was completely booked solid for the next morning... More 

Was this review helpful? Yes 1
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