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Hilton Toronto Airport & Suites

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5875 Airport Road | At Highway 427, Mississauga, Ontario L4V 1N1, Canada
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Hilton Toronto Airport & Suites
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Hilton Toronto Airport & Suites
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851 reviews from our community

Traveler rating
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    78
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Toronto Airport & Suites
See the most recent reviews
Hagerstown, Maryland
1 review
2 of 5 stars Reviewed January 21, 2013

This is a terrible hotel. My suite had a nuisant smell, very noisy despite being on 8th floor. The surrounding area around it, is very depressed looking...expensive for the quality of hotel especially being near a crowded airport...Noisy and dishonest housekeeping staff to say the least...I've forgotten my ipod at the nightstand and i called same day and the item... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

We are deeply sorry that you lost your ipod. Our housekeeping department scoured the lost & found items and are still looking into the situation for you. We take these types of situations very seriously. Again our apologies and don't hesitate to contact our front office manager for more updates on our search, otherwise, he will be in touch with... More 

Hobart, Australia
Top Contributor
125 reviews 125 reviews
25 hotel reviews
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed January 16, 2013

This is a terrible hotel. Our room - supposedly a suite - was dark and noisy and located on the ground floor. The cars in the parking area came and went all night right outside our room. The pool outside was supposed to be heated but it wasn’t – it was cold - and the area around it was dusty... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

I am sorry to hear of your disappointment with your stay at our hotel. You obviously stayed on the ground level, rooms we only sell to those who request them, or when the hotel is very busy. While comfortable and renovated I certainly understand that these rooms are not for everyone's taste. On the other hand, I am delighted to... More 

cheshiremackat
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 16, 2013

This is my second review of this property. Overall, the experience is the same as last time - a quality product in a very good location. Overall, the bed was comfy, the room was very clean and the bathroom above average. The only complaints that I could make of this hotel are relatively minor. There was a distinct lack of... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

My apologies for your disappointment with your stay - it sounds like it started off uncomfortably with the shuttle and continued from there. You may have stayed in one of our older rooms (there are only a few left that were not renovated in 2009) and hope that should you give us another opportunity we would accommodate you in a... More 

Halifax, Canada
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 14, 2013

My girlfriend and I stayed here one-night as we had flown in from Nova Scotia in the afternoon and had an early flight to the UK the next morning. I booked the room on hotels.com and was expecting there to be some sort of catch when I arrived because - for $117 (taxes in) - I had got a Junior... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you for your kind comments- hope you had a great vacation and we look forward to welcoming you back again in the future! More 

Vancouver, Canada
Top Contributor
129 reviews 129 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 11, 2013

I stayed at this Hilton for an overnight stay as I needed to catch a next day connecting flight. For an airport hotel the stay was quite pleasant. I liked the room I stayed in as it had all the modern amenities and quality one expects from a Hilton Hotel located in a downtown core location, but the price was... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you for your kind comments and look forward to welcoming you back soon! More 

Montreal
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 11, 2013

Hotel was clean and I found the staff friendly and efficient. The room configuration was slightly odd...there was a sliding door that you could close that would effectively partition the sleeping quarters from the bathroom and the hotel room door. My only guess was it could be used to dampen any noise coming from the hallway. Anyway I found the... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you for staying with us and sharing your kind words in review of your visit. We appreciate your input and will keep your comments on the layout of our rooms in mind as we look towards future changes. We hope you will stay with us should you return in the future. More 

Montreal, Canada
Top Contributor
89 reviews 89 reviews
77 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed January 9, 2013

I was only in the hotel for 6 hours. Keep this in mind. My room was cold and dark. It was in the basement. When they ask you if you mind being on the lower floor, say no. It's the basement. The room was clean. The bed was comfy. It seems to be clean and reasonably up to date. The... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you for choosing our hotel for your last stay at the airport and sorry that you did not find comfort being on the ground level during your stay. Should you return, I would like to hear about your experience in one of our upper level rooms. Regarding your comments regarding supplying toiletries - the hotel does indeed supply these... More 

WashingtonDC
Top Contributor
450 reviews 450 reviews
76 hotel reviews
310 helpful votes 310 helpful votes
2 of 5 stars Reviewed January 7, 2013

My partner and I stayed at this Hilton for one night before early morning flight out of Toronto, and I would say that overall it's a poor excuse for a Hilton with a drab and sterile atmosphere with paltry amenities. This Hilton is located in a huge hotel megaplex very close to the airport, and it has a very industrial... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

While I cannot control how you feel about the look and feel of our hotel what I can do is address your situation with regards to your request for an envelope and the overall service we provide our guests. Of course our hotel supplies envelopes to guests who request them, this is certainly a training issue that has been brought... More 

Toronto, ON
Contributor
16 reviews 16 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 4, 2013

My friend and I stayed one night (before our early AM flight). The service was quick and efficient. It happened to be Christmas Eve and we were pleasantly surprised to find some cookies, fruit and sweets in our room (a nice little touch!). The rooms were clean, wifi signal strong and the hotel quiet. The free airport shuttle that the... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Happy New Year! Thank you for your comments about the hotel and our staff. We love sharing this positive feedback with the team as it just makes their day! We hope to welcome you back to our hotel in future. Again, thanks! More 

Indianapolis,Indiana
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 30, 2012

Clean hotel rooms had a simple European feel. Not much within (winter) walking distance as for places to eat. If you have a car there is a ample selection of eating establishments. I had breakfast each day at the hotel restaurant. The biggest negative was the lack of free Internet service. I did find the free wifi in the lobby... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you for choosing our hotel during your stay in Toronto. We do charge a fee for our internet service but offer complimentary wifi in all public areas, similar to most four star hotels in the area. Your feedback is important and we do feed it back to our corporate office. We appreciate your stay and hope to welcome you... More 

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