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Hilton Toronto Airport & Suites

4.0 of 5 5875 Airport Road | At Highway 427, Mississauga, Ontario L4V 1N1, Canada
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Hilton Toronto Airport & Suites
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Hilton Toronto Airport & Suites
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764 reviews from our community

Traveler rating
    179
    286
    182
    70
    47
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 2 days ago NEW

Good news: upgraded to a suite Bad news: someone else's computer and bag were in the room They moved my room but that was it. I was told the GM was informed but never heard anything. There is nothing more to add.

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Michael - I extend my sincere apologies for the inconvenience you experienced during your stay with us. I was notified of the incident but was unaware that you wished to speak with me. I will contact you offline. We do value your business and hope we can welcome you back again. All the best to you this holiday season. More 

Vancouver, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

I stayed on the Executive floor at this hotel from Friday night through Tuesday morning. The Executive Floor Concierge Room is not open on weekends, as posted on the sign. It was supposed to open Monday morning but did not.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you for choosing Hilton and sorry to see you were disappointed that our executive lounge is closed Friday through Sunday. We do provide vouchers for the restaurant to make it up to our executive club guests when staying on weekends and guests. I am looking into why the lounge wound not have been open on the Monday as this... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Was pleasantly surprised with the quality of his hotel after reading some of the reviews! Nice room, good breakfast, excellent service, and very convenient shuttle service. We were very late arriving and they were very accommodating giving us a late check out of 4pm! Great job Hilton you rarely let us down.

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you! We appreciate your feedback and delighted you enjoyed your stay. All the best to you and your family this holiday season. More 

Montreal, Canada
1 review
1 of 5 stars Reviewed 1 week ago

The hotel itself seemed okay, it was accessing food and water during our convention that was a problem. Additionally, we were given a group deal that included parking and free wifi in our room which they took back and the organizers had to fight for. Not a great experience for the venue. Happily, the company organizers gave us such a... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

We appreciate your feedback. I am not sure what occurred regarding complimentary wifi and parking from your experience but I do know that the hotel fulfilled it's contractual obligations extended to this group. I am sorry your experience with us was a disappointing one; but glad your conference was outstanding.. All the best to you and your family this holiday... More 

Calgary
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Just spent 4 nights here attending a conference. Room accommodations are fine, banquet staff were good but the rest is terrible. Banquet food was OK but not memorable in a positive sense. Try 'cooking" the bacon at breakfast. Overpriced, tasteless food in the only restaurant with service so bad the Emcee mentioned it from the main stage. With a front... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

My sincere apologies regarding your experience at our hotel during your conference. I have communicated your feedback regarding food and the shuttle bus and check in feedback to our executive chef and our Director of Front Office Services so they may take action and ensure these issues are addressed. Again, thank you for your feedback. It is important to us. More 

Lakeshore, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago

I attended a conference here on Dec. 6, 2014. Negatives: Attended the restaurant off the front lobby for lunch. Ordered lunch and waited 1 hour for food that never came, therefore had no lunch! The room is average. Marks on walls inside room, looked rather messy. I turned on the tv and was unable to get free local channels. Called... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Please accept my sincere apologies regarding your experience with us this past weekend. It is unfortunate that when your conference broke for lunch our restaurant had almost 100 people line up to have their lunch within the hour - and while we were staffed appropriately for this situation, at the end of the day there was delay in getting the... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

For a hotel close to the airport the shuttle service was a joke. Not sure how they have on-going issues with that complicated process of driving a van around on the same route every 15 minutes. There happened to be a huge line up for cabs at the airport so I had to rely on the shuttle. We ended up... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

My apologies regarding your experience with our shuttle during your stay. Our airport shuttle runs every 20 minutes during peak hours and every 30 minutes in off peak times. We will relay your wait time to our shuttle service contractor . We work closely with them regarding all reported issues with our shuttle efficiency. All the best to you this... More 

Toronto
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a slight problem with my stay this time and since I had stayed there before when flying out of the country, it was handled superbly by Nick Vesterfelt, Director of Front Office Operations. Kudos to the hotel chain for hiring such a customer oriented manager. I will definitely stay there again, and they have a great weekly parking... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

We happen to agree with your comments about Nick - he joined us about three months ago and he has made a hugely positive impact with our team and our guests. Thank you for sharing this. He is very humble when it comes to recognition - so it is nice to celebrate this with him. We do hope to welcome... More 

Toronto
Top Contributor
102 reviews 102 reviews
36 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just spent a night at this hotel. Was all in all a great experience. There was a little sitting area at the front of the room. We were even backed onto the elevator shaft but it was quiet and I am a light sleeper. Would be a great place to go to prior to flying out somewhere... and the lobby... More 

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you for your comments and delighted you enjoyed your stay with us and found our rooms quiet and comfortable. We hope to welcome you back! More 

Newcastle, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The best experience I have at a hotel for many years, the staff were incredible their service was above and beyond in all regards! Room, food everything was outstanding. When we checked in bell boy not only took our bags to room but showed emergency exits, toured our room showing features , hung our coats and placed our bags. Restaurant... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
TammyLB, General Manager at Hilton Toronto Airport & Suites, responded to this review

Thank you! We have shared your comments to our entire team - you made their day! All the best to you over the holidays... More 

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Additional Information about Hilton Toronto Airport & Suites

Address: 5875 Airport Road | At Highway 427, Mississauga, Ontario L4V 1N1, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Toronto Airport & Suites 4*
Number of rooms: 413
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Also Known As:
Hilton Toronto Airport Hotel Mississauga
Hilton Toronto Airport And Suites
Hilton Hotel Toronto Airport
Mississauga Hilton
Hilton Mississauga
Hilton Toronto Airport & Suites Mississauga, Ontario
Hotel Style:
#24 Business Hotel in Mississauga

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