I stayed for 2 nights at this hotel for business reasons. The room was nice and clean, good bed, no hot water problems, free internet, friendly service. Breakfast in the restaurant was ok. In total nothing special but also nothing to worry about. The biggest negative point is the location: A taxi from Terminal 1 to the hotel costs about... more

I have just returned from the Four Points Sheraton Toronto West. I refused the first room that I was given because the toilet had been broken and glued together, the bathtub was horribly stained, the coffee table was full of stains and the bedding was full of stains. The second room was better but the bathtub enamel was chipping off... more

We stayed in this hotel for 1 night prior to our flight. There is nothing around there at all a restaurant across the street and dunkin donuts -- not very clean and don't feel safe. Our room had two giant red spots on the carpet and the bathroom is small and it takes forever to get hot water you freeze... more

We stayed in hotel with young kids, the stay was not pleasant. Receptionists were lying for small things. They didnt give room from what we talked on phone, when i tried to ask whom did i speak with they were skipping. It was not clean, very small roooms, 4 peple couldn't even stand i room. more

Saddening, stinky, badly mantained. We were on the preferred floor. Still smoke smell, moldy room and bathroom. There are so many decent places around the airport. The staff are helpful but it's not enough to make u for the overall conditions. more

We were given a voucher from Air Canada for this hotel when our flight from China was 3 hours late so the whole plane missed their connecting flights. Most everyone else was booked at the Crowne Plaza. First, we waited for 45 minutes for the shuttle to show up. The hotel is over 15 minutes away. Then we had a... more

The best thing about this hotel is that it's right off of the 401. If you're just passing by then this a convenient place for you (as it was for us). The hotel has free parking and free wireless internet. The rooms were large but they felt cheap. For example, when I tried to pull the plug from the bath... more

Sheraton Brand is very nice and top of the line. Booked this hotel, because of low rates on expedia. hotel website claims it to be 100% non-smoking (instead it is smokers den...). The rooms are very small.. The manager of the hotel is very rude and unprofessional. If a complaint is made, he will blame the customer .. never stay... more

The hotel's evening shuttle at Pearson Airport arrived right on schedule, the driver was friendly, the trip was done quickly yet safely, front desk check-in was painless, the room was excellent, and next morning's return shuttle was similarly efficient. When you've only got a few hours to spend during a lay-over, you want everything to go smoothly and efficiently. It... more