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Sheraton Gateway Hotel Toronto Airport

4.0 of 5
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Terminal 3, Toronto International Airport, Mississauga, Ontario L5P 1C4, Canada
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Sheraton Gateway Hotel Toronto Airport
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Ranked #16 of 60 Hotels in Mississauga
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4 of 5 stars reviewed yesterday
M N Tampere, Finland
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampere, Finland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

It was actually quite difficult to find this hotel! There were no signs at the arrivals level and after asking from a kiosk we got advised to go to the 3rd level. The lift got up only to the 2nd level which was the departures level. No sings there either until we managed to find another lift and there was... More 

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Sudbury, Canada
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for a night with my family. Check in was very slow. There were only 2 staff to check in and the line was long. The bed is the best part of the hotel. It is quite comfortable. The carpets looks tired and stained at places. The outside of the hotel looks good but the interior needs updating.... More 

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North Vancouver, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed twice during our trip, one on the inbound flight (at the Club floor) and the second on the outbound flight (on a regular floor). The Club Floor was great, good free breakfast (though lots of confusion with people about hours) and the room was great too. The room on the regular floor was pretty good, but there was... More 

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Lucknow, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Drove the kids downtown so they could attend the blue Jay game. They stayed downtown at a super 8 and paid too much as far as I am concerned. But hey it was their money. Mom and dad were a little more thrifty and booked through priceline. Regular rate was $160 we bid $70 and got it on the first... More 

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Milton, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband loves planes so often we plan a little getway to the hotel a couple of times a year. We always stay on the Club floor, I think it is the 8th floor. On this floor we always enjoy going to the Club Lounge and having a snack. We really appreciate the quality and variety of the food served... More 

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SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your review. I was pleased that you found our services and facilities to your satisfaction and enjoyed the great runway view from the comfort of your club floor room. We look forward to welcoming you back. Kind regards Catherine Velie General Manager More 

Hamilton
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Happy with this hotel which represented value for our one night stay here before an international flight. Arrived late and still managed to get a very nice meal at the restaurant and a very comfortable nights sleep although it was right on the airport runways. Very little noise at all. Lovely check in staff and very helpful. I would recommend... More 

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SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your feedback. I was happy to know that you enjoyed the services and facilities of our hotel and had a restful night before your flight. We look forward to welcoming you back. Kind regards Catherine Velie General Manager More 

San Diego, California
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a serviceable hotel for it's intended purpose of someplace clean and comfortable to get some sleep after a late flight or before an early one. It meets those requirements but not by a wide margin. Biggest issue: check-in. It's not right to have customers waiting 20 minutes in the lobby to check-in at 11:40 at night. This occurred... More 

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SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your review. I was pleased that you found our services and facilities to your satisfaction; however I am truly sorry for the delay at check in. I have shared your feedback with my Front Office Manager for follow up. We look forward to welcoming you back. Kind regards Catherine Velie General Manager More 

Calgary, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a night at the Sheraton Gateway for a layover on our way home to Western Canada from the Caribbean on May 16. The hotel was easily accessible via a walkway from terminal 3 which is where Westjet is based. We arrived late in the evening and had a great dinner in the lobby restaurant. Our room was fantastic... More 

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SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

I was pleased that you found our services and facilities to your satisfaction and enjoyed the great runway view from the comfort of your room. Thank you also for acknowledging the services of my team. I was glad that you had a memorable stay. We look forward to welcoming you back. Kind regards Catherine Velie General Manager More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Due to late arrival (actually, very early in the morning arrival), we had no choice but to stay at this hotel. The room was fine and the check in staff was very helpful but those were the only positives we experienced. We experienced too far too many negatives even though we had the room for less than 9 hours. The... More 

Was this review helpful? Yes 1
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your feedback. Our In-Room dining services are available till 1.00 a.m. and re-open at 5.00 a.m. I am sorry that we were unable to offer you service at your convenience. I was disappointed to learn about your delay at check out and I will share your feedback with my Front Office Manager for the necessary action. I... More 

Halifax, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We are from Halifax, so we have to fly out of Toronto for most of our sun destinations, so we fly in the day before and stay at this hotel. We have stayed here twice now, second week of January the last two years. The entire attraction of this Sheraton is its convenience. Monorail takes you right to the hotel... More 

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for taking the time to share your feedback following your stay in our hotel. I am glad that you enjoyed the services and facilities of our hotel and will continue to stay with us when your travels bring you through Toronto Airport. May I suggest that you make your future bookings through one of our branded sites so... More 

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