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Quality Inn Airport West

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50 Britannia Rd East | East Mississauga, Mississauga, Ontario L4Z 2G2, Canada
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Quality Inn Airport West
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Quality Inn Airport West
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200 Reviews from our TripAdvisor Community

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Traveler rating
    75
    63
    33
    13
    16
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26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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    (72)
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    (37)
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    (51)
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Trinidad and Tobago
1 review
3 of 5 stars Reviewed 2 days ago NEW

I stayed from June 8th to 14th. The first room I was placed in was good but the toilet leaked overnight and after I called to have it checked the front desk staff very willingly moved me to another room. The A/C in the second room I stayed in worked but the temperature knob was broken so I only had... More 

Was this review helpful? Yes
Newport, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

I made a booking from the UK to stay at this hotel for 4 nights in June. Upon arrival my booking had not been made (NOT the fault of the hotel) but the reception staff at the time (especially Alex) went out of their way to accommodate me with the minimum of fuss and delay to myself. They were friendly,... More 

Was this review helpful? Yes
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again... More 

London
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there from June 3rd to 6th, then did the reverse park and fly from the 6th to the 13th. Hotel rooms are a bit outdated but nicely cleaned on a daily basis. Stay included continental breakfast, which was a pleasant surprise. In regards to the shuttle back to the hotel, reception at the hotel couldn't find them, but they... More 

Was this review helpful? Yes
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Dear Guest Thank you for your recent feedback. It is always beneficial to hear from our guests and receive their valuable feedback about our hotel as we are always striving for improvement. We are most happy that you enjoyed your stay and that everything was to your satisfaction, this tells us that we are certainly doing something right. I am... More 

Detroit, Michigan
1 review
4 of 5 stars Reviewed May 26, 2015

nice one. simple and clean. the font desk could have been a little nicer ....He did not give me a room that suits my taste. He said he was fully booked and this was the only room. The room was fine but far away from the lobby since the outside access door was not working which would have provided easier... More 

Was this review helpful? Yes
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Thank you for taking the time to share your opinion, we certainly want to know how we can continue to improve our service. I am sorry you were disappointed on this occasion; I have shared your comments with our team and have used this as a training opportunity. We hope to have the opportunity to provide accommodations for you in... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 13, 2015

When I arrived they could not find my reservation (somebody at Quality Inn had not updated the system. Even thought they were almost completely sold out, the staff found me a room and made sure I was taken care of after a long drive. I will fly out of Toronto again and I will stay at the Quality Inn.

Was this review helpful? Yes
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Dear Guest, Thank you for taking the time to write a review about our hotel. We are most happy that you enjoyed your stay and that everything was to your satisfaction, I will share your feedback with my team so that they feel appreciated and continue to deliver excellent service. We hope you had a great trip/vacation and that you... More 

Brockville, Canada
1 review
5 of 5 stars Reviewed May 6, 2015

I been a guest at this location since the end of March, here on business the staff have been outstanding and have gone out of their way to make me feel at home. they have gone over and above to make sure that I am comfortable. I would highly recommend this location to anybody who is travelling or in the... More 

Was this review helpful? Yes
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Dear Mr. Kevin, Thank you for taking the time to tell us about your recent stay. We love hearing from our guests because we value your patronage and certainly want to know how we can continue to improve our service. We are most happy that you enjoyed your stay and that everything was to your satisfaction, this tells us that... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 29, 2015

- general cleaning is almost non-existent - the state of the rooms is acceptable maybe for one night, if you are desperate and have no other place where you can stay - in reception they are friendly and helpful - there is no breakfast! Better to choose another facility!

Was this review helpful? Yes
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Dear Maurizio P, Thank you for taking the time to share your opinion, we certainly want to know how we can continue to improve our service. I am sorry you were disappointed on this occasion. We have made some changes and now run our own breakfast in the morning. We also no longer have an on-site restaurant. I would like... More 

Northeastern Ontario, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 9, 2015

The overall review I'd give to this hotel is "not too bad". The staff were all friendly and helpful and I never had a single issue with their service. They were quick to solve any problems I had and to offer help when needed. So they get a 2 thumbs up for that. The room itself was adequate and suited... More 

Was this review helpful? Yes
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Dear Hockey Goalie Mom, Thank you for taking the time to share your opinion, we certainly want to know how we can continue to improve our service. I have reviewed your comments and would like to confirm that you indeed stayed at our property as we do not have airplanes flying overhead nor do you hear noise from such. Please... More 

Sudbury, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 28, 2015

They left us waiting in the cold for more than an hour and a half yet when i called and was put on hold they brag about being only 12 minutes from the airport. we will never stay here again...very poor service at the front desk. and after waiting in the cold we didn't even have enough hot water to... More 

Was this review helpful? Yes
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Dear Guest, Thank you for taking the time to share your opinion, we certainly want to know how we can continue to improve our service. I am sorry you were disappointed on this occasion; I have shared your comments with our team and have used this as a training opportunity. I have passed on your comments to our 3rd party... More 

Kelowna
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed March 28, 2015

Well we arrived at 8:30 pm and was told the shuttle would come at 9pm and waited and then by 9:15 called again, they said it would be there at 9:45, that it had come at 8:45, not 9, we were very tired, finally it came at 9:30. good thing we were outside waiting still. Got to hotel had to... More 

Was this review helpful? Yes 2
QIAWManagement, General Manager at Quality Inn Airport West, responded to this review

Dear Guest, Thank you for taking the time to share your opinion, we certainly want to know how we can continue to improve our service. I will be looking into your reservation to review where we went wrong on our end. I have passed on your feedback to our shuttle company. We hope to have the opportunity to provide accommodations... More 

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