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Holiday Inn Mississauga Toronto West

3.0 of 5
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100 Britannia Road East, Mississauga, Ontario L4Z 2G1, Canada
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Holiday Inn Mississauga Toronto West
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Ranked #32 of 60 Hotels in Mississauga
A recent review
3 of 5 stars Reviewed February 24, 2015
JD1973_Dallas Dallas, Texas
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119 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 24, 2015 via mobile

Old and a little musky smelling. It is still comfortable and convenient but very old style. There are much better holiday inns nearby. Nothing too wrong just not up to the expected standard for an airport location holiday inn.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear JD1973_Dallas, Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology for falling below your expectation. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can... More 

1 review
1 of 5 stars Reviewed January 27, 2015

Booked this hotel for a stay on New years eve as I was to attend a wedding in the area, I checked out within an hour of checking in once I found mold in the bathroom on the tiles in the tub and sink. The clerk was aware of why I was leaving - this hotel has not taken responsibility... More 

Was this review helpful? Yes
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you for your review regarding your stay with us. I am disappointed to hear that we left you with a less than memorable hotel experience. I assure you that this is not the typical service that we give to our guest as we always strive to provide an exceptional and rewarding stay. Please accept our sincerest apologies... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 19, 2014 via mobile

This hotel was perfect for a short business trip. I stayed on the 6th floor and had a quiet, clean and comfortable room. The location is great for local offices although I wouldn't necessarily recommend this particular venue for access to downtown etc.

Was this review helpful? Yes
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you so much for taking the time to write a review about your experience with IHG, we value your comments. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. It gives our entire team great pleasure to read these positive comments and... More 

Traverse City, Michigan
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 15, 2014

Price seemed high to me, especially as compared to other Holiday Inns in which I've stayed. Other than that, the folks were nice, the room was very clean and everything was ready to go when I arrived a tad early. I will certainly stay here again and hope for a better price next time.

Was this review helpful? Yes
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you for your encouraging review of our hotel. It gives our entire team great pleasure to read these positive comments and encourages us to constantly strive harder in our endeavour to consistently exceed our guests expectations. We look forward to welcome you back at the Holiday Inn Mississauga Toronto West. Sincerely, Sarfraz Khan General Manager More 

Bern, Switzerland
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 25, 2014

Nothing to say about this Holiday Inn, just what you expect from this type of hotels, a clean room, all the conveniences, a Restaurant in the Hotel, so i did not have to look around. , I stayed two nights .

Was this review helpful? Yes
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you so much for taking the time to write a review about your experience with us, we value your comments. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. I look forward to welcoming you back to our establishment. Sincerely, Sarfraz Khan... More 

Canada
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 7, 2014

My wife and I stayed here for one night this November. We arrived early, but our room was ready and we stayed on the fourth floor. The room was very nice, with a large bed, a small seating area with a second TV. There is no bar fridge in the room, but there is a coffee maker. The washroom was... More 

Was this review helpful? Yes
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you for your encouraging review of our hotel. It gives our entire team great pleasure to read these positive comments and encourages us to constantly strive harder in our endeavour to consistently exceed our guests expectations. We look forward to welcome you back at the Holiday Inn Mississauga Toronto West. Sincerely, Sarfraz Khan Hotel Manager More 

Toronto, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 5, 2014

I have the great experience today with the IHG Rewards Club Customer Care. I made hotel booking for a week at the Holiday Inn Mississauga Toronto West, with them using an option to pay partly by points and partly by cash. When making the booking I did not realize that even though it was a fully cancellable booking, the refund... More 

Was this review helpful? Yes
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you so much for taking the time to write a review about your experience with IHG, we value your comments. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. I look forward to welcoming you back to our establishment. Sincerely, Sarfraz Khan... More 

United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 12, 2014

This hotel like so many in Canada desperately needs updating. It looks sooo old. The Restaurant closes from Thurs-Sun so don't expect to eat, only awful light meals in a box are available from the bar which if your lucky may be attended, I waited for 15 mins to be served and I actually walked behind into the kitchen to... More 

Was this review helpful? Yes
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay - specifically with the noise and the smoke smell. Rest assured that these issues will be looked into. The feedback we receive from our valued guests,... More 

Royal Oak, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 4, 2014

There are signs all over the hotel stating that if guests can't rate the hotel a "10" then they are not doing their job. Well guess, what? They didn't do their job. There were many things wrong during our stay at this hotel, but I will highlight the major ones I think are worth mentioning: 1. When checking in, it... More 

Was this review helpful? Yes 2
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you for your review regarding your stay with us. I am disappointed to hear that we left you with a less than memorable hotel experience. I assure you that this is not the typical service that we give to our guest as we always strive to provide an exceptional and rewarding stay. Please accept our sincerest apologies... More 

Ontario
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 26, 2014

We stayed here for two nights in August 2014. The staff were very pleasant...in fact shortly after settling into our room, the front desk clerk called to see if everything was ok. For an additional $10 per night we upgraded to a room with a fridge and microwave. Our room was clean and spacious. The bathroom had good quality towels... More 

Was this review helpful? Yes
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review

Dear Guest, Thank you so much for taking the time to write a review about your experience with us, we value your comments. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. I look forward to welcoming you back to our establishment. Sincerely, Sarfraz Khan... More 

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