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Staybridge Suites London

3.0 of 5 824 Exeter Rd, London, Ontario N6E 1L5, Canada
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Staybridge Suites London
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Staybridge Suites London
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250 reviews from our community

Traveler rating
    143
    58
    30
    15
    4
See reviews for
89
42
21
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • All months
    (250)
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    (56)
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    (95)
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There are newer reviews for Staybridge Suites London
See the most recent reviews
Vernon, British Columbia, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2013

Really enjoying my stay in Ontario at Staybridge. It is perfect for my needs... the room is tasteful and very well equipped, the staff has been great, and I am super pleased with the hot breakfast spread. I have stayed at many different types of hotels throughout North America, and have never been so impressed with the value and bang... More

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Sean P, Thank you for taking the time to share your review of the Staybridge Suites London! I'm happy to hear that your stay with us has exceeded your expectations. We always appreciate such positive feedback from frequent travellers; it tells us that we're doing our job, providing for the needs and comforts of those who need a place... More

Montreal, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 11, 2013

We stayed at this hotel because it was the only one left with rooms available during the World Figure Skating Championships. The rooms were listed at such a reasonable price we were concerned that it was too good to be true. We were pleasantly surprised by this hotel. We received excellent service from the very friendly staff. The room was... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review

Dear Theresa K, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding staff and breakfast. However, We’re sorry you received poor service from housekeeping and our location. We will look into this point. I assure you the feedback of our hotel will... More

Kitchener, Canada
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 31, 2013

We travel to London a couple times a year and this was our first experience at Staybridge. Check in was good, the man (don't remember his name) was very friendly. The room was small, the bed was not comfortable and there was coffee left in our coffee pot from the previous people. The breakfast was decent the first day, the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review

Dear Brucie35, Thank you for posting a review of our property. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I sincerely apologize for any discomfort you may have experienced due to the room accommodations and breakfast selections. We have taken note and wish to thank you for all your... More

Toronto, Canada
Top Contributor
54 reviews 54 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed March 25, 2013

We just needed one night's stay, and decided to try this hotel out, as it is located in amongst other hotels of its caliber (so we thought) such as Marriot Garden Inn and Hampton Inn. Firstly, $128 per night is way overpriced for a studio with a queen bed. Secondly, the rooms are so small you can't even change your... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review

Dear Rotex29, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding our room size. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We... More

Williamsville, New York
1 review
5 of 5 stars Reviewed March 20, 2013

We recently spent 7 days at Staybridge Suites, London Ontario during the World's Figure Skating Championships. Every hotel in the city was completely booked, and yet the staff at Staybridge acted as though you were the only guests. The hotel was very clean and well cared for and the kitchen in our suite was well equiped. Based on facilities alone,... More

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Elizabeth M, Thank you for sharing your experience at the Staybridge Suites London! I'm so pleased to hear that you enjoyed your time with us. Our team strives to provide our guests with that "home away from home" feeling, especially during lengthier stays; we all like to know when we've succeeded. Again, thank you for your comments. We hope... More

Ontario
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 19, 2013

Being as there weren't many options during London's week to host the World Figure Skating Championships, we were happy to get a room. Good - Swimming pool - Hot breakfast - Dishwasher and full-sized fridge in room - Helpful staff Bad - Fire alarm/evacuation in the middle of the night - Mattresses (incl. pull out sofa) are not the comfiest

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review

Dear shazbot35, Thank you for taking the time to leave our property a review regarding your experience. I am glad to read you liked our hot breakfast and helpful staff. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sorry for the... More

Prince George, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2013

We stayed here for 9 nights, and were throughly impressed with the service and value. There were many small details that made us feel at home and were greatly appreciated. Things like having umbrellas available for guest use and a library of reading material. The property was immaculate and the room very comfortable. Throughout our stay, the staff were always... More

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Megan S, Thank you for taking the time to review your stay at the Staybridge Suites London! I'm glad to hear that your experience with us was satisfactory. I'm sorry your stay was disrupted by a fire alarm. I understand that such a situation is inconvenient and, obviously, undesirable; however, when the alarm sounds, the safety of our guests... More

Burlington
2 reviews
5 of 5 stars Reviewed March 10, 2013

Recently had occasion to spend two nights at the Staybridge Suites London (ON) (March 1 & 2) The staff were so friendly.....treated us like family. Melissa at front desk was ready to make a room change to accommodate someone on crutches if necessary...to be closer to the elevator. Breakfast was extremely busy but Kefsere & Bahria were cheerful and friendly... More

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Charlotte M, Thank you for sharing your experience at the Staybridge Suites London with others. I'm so happy to hear that you enjoyed your stay! Everyone on our team, from Front Desk to Breakfast to Housekeeping, works hard to provide our guests with a positive hotel experience. They appreciate your feedback. Again, thank you for taking the time to... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2013

The hotel is very clean and close to a major shopping mall and plazas. Less than 10 minutes from downtown. The room has a kitchenette and a small sitting area with a comfortable desk for doing paperwork. The wireless internet connection was fast and hooked up quickly and was available throughout the hotel. Plenty of free newspapers and coffee were... More

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Barry V, Thank you for taking the time to share your positive experience at the Staybridge Suites London. I'm pleased to hear that you enjoyed your stay, and that most of the amenities provided met with your satisfaction. I apologize for the poor TV reception; we'll be sure to take the necessary steps to address that issue. We look... More

Southern Ontario
Contributor
20 reviews 20 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 20, 2013

Moved to this hotel from while staying in the area, as the Staybridge have never disappointed. Got a double Queen room with separate sitting area and kitchenette. Room did seem a little smaller than what I have had in the past at other Staybridge locations. All the necessities of home and more, making the night adequate. Cons: TV was not... More

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Burnt2acrisp, Thank you for your candid review of the Staybridge Suites London. I'm sorry to hear that your experience with us fell below your expecations. Although we're always disappointed to hear that someone's stay with us was less than enjoyable, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them. I'll... More

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Additional Information about Staybridge Suites London

Address: 824 Exeter Rd, London, Ontario N6E 1L5, Canada
Phone Number:
Location: Canada > Ontario > London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites London 3*
Number of rooms: 117
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Also Known As:
Staybridge Suites London Hotel London
London Staybridge Suites
Staybridge Suites London Ontario

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