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Staybridge Suites London

#13 of 42 Hotels in London
Certificate of Excellence
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824 Exeter Rd, London, Ontario N6E 1L5, Canada
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Staybridge Suites London
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Staybridge Suites London
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275 reviews from our community

Traveler rating
    158
    65
    31
    17
    4
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97
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (275)
  • Mar-May only
    (68)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (45)
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Woodstock, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Four of us stayed here recently when we were in London attending a wedding. Although the hotel was fully booked with a combination of young baseball players and gymnastic competitors it was always super clean and very quiet. We arrived early and although both our rooms weren't ready they did their best to get us into one room so we... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Motorcycling C, Thank you for taking the time to share your review of the Staybridge Suites London. It's wonderful to hear that you and the other members of your party were so thoroughly pleased by your stay with us. Feedback like yours is the kind we strive to earn! I'll be sure to pass along your compliments to the... More 

Cornwall, Canada
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Love this hotel. Beautiful suites fully equipped. Maid service was excellent. Staff was friendly, attentive & helpful. The hot & cold breakfast buffet had different hot items each morning along with cold cereals, fresh fruit & yogurt & waffle machine.Hot meals were served at supper time, but we were at our son's each afternoon & evening. There is a beautiful... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear LizOnt, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm so happy to hear that you were pleased with your stay, and that you and your family were able to enjoy some of our complimentary amenities. The members of my Housekeeping, Guest and Food Service teams work hard to provide our guests... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Had a great visit at this hotel over the long weekend. My partner had originally booked the hotel for business - they were very accommodating about rebooking our stay for another night so I could visit family on the weekend when the business trip was cancelled last minute. Front office staff were very helpful, led by Mark White, who gave... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear TimothyPinnell, Thank you for taking the time to share your review of the Staybridge Suites London. I'm so pleased to hear that you and your partner enjoyed your weekend with us! I'm glad that you found some time to relax and take advantage of some of our complimentary amenities, as well as some of the sights London has to... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have visited this hotel many times and on my last stay they went out of their way to find me a room on a very busy night. When I checked in I was greeted by a new member of the team at the front desk. Her demeanour was excellent and she was very knowledgeable. This speaks to the quality... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Mark D, Thank you for taking a moment to share your thoughts on the Staybridge Suites London. I'm happy to hear that you've enjoyed your stays with us! It's always great to hear that positive experiences have encouraged our guests to make return visits. The members of my Guest Service team make every effort to provide welcoming, efficient service.... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Everything was great the jacuzzi tub smoking room. We were not bothered once. Romance package was cute. One suggestion would be to put a flower in the room, also me and me boyfriend would have like to each have a robe. only one was provided. My biggest complaint is that the pillows are very small. They are like the size... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Redalicious, Thank you for your review of the Staybridge Suites London. I'm sorry that your experience with us was less than wholly satisfactory. I know how important it is to be able to count on a good night's sleep at a hotel, so please be assured that the guest service agent you spoke with was correct: we are in... More 

Hamilton, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just stayed two nights at the London Staybridge Suites. Check In was quick and easy. Front desk staff were very friendly and helpful. Room was fantastic, clean and large. The cleaning staff were fantastic, I had a few request while I was there and they took care of them straight away. I had a great sleep both nights. Bed... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Claptonmapleleaf1, Thank you for taking the time to share your review of the Staybridge Suites London. While I'm happy to hear that you were pleased with the accommodations and service you received during your time with us, I'm sorry that not all aspects of your stay were wholly satisfactory. I agree that it's not enough simply to provide a... More 

Windsor, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2015

If you can get a very good price from a 3rd party site, then this is a very good deal. Staff are very nice, especially Mary who was at the counter this last Saturday. Room is clean and spacious, with a full kitchen. The free hot buffet breakfast should be very good. However, that Sunday, the whole breakfast area was... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Kam Y, Thank you for taking the time to share your review of the Staybridge Suites London. While I'm glad that you were pleased with your accommodations, I'm sorry to hear that other aspects of your stay were less than wholly satisfactory. Weekends are some of our busiest times, and weekend breakfast can be bustling, but ensuring that all... More 

Sarnia, Canada
1 review
4 of 5 stars Reviewed March 30, 2015

The front desk staff are very helpful and willing to go the extra mile,especially Mark and Kelly. The suites are spacious and the availability of coffee/tea during the day is great. We appreciated the hot buffet breakfast choices, although on a busy weekend, we suggest you get there earlier than later. This would be our hotel of choice when in... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear ArnieWildschut, Thank you for sharing your thoughts on the Staybridge Suites London. I'm happy that you were satisfied by your experience with us! The members of my Guest Service, Housekeeping, and Food Service teams aim to ensure that all our guests enjoy comfortable accommodations and high-quality service during their time with us. I'll be sure to pass along your... More 

London, Canada
1 review
5 of 5 stars Reviewed March 24, 2015

Everyone here goes over and above the call of duty. From Kelly at front desk, to Ashley and Buky in the kitchen...outstanding customer service ! And the SOCIAL is an added bonus to this hotel. I go out of my way to stay here !

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Michelle P, Thank you for sharing your thoughts on the Staybridge Suites London. I'm happy to hear that you enjoyed your stay with us! It's the Staybridge standard to provide our guests with high-quality, personable, efficient service, and everyone on staff works hard to deliver the best experience possible. I'll be sure to pass along your compliments! Again, thank... More 

London, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2015

I was amazed by the friendliness and helpfulness of all the staff at this Hotel, we had 2 dogs and they offered us a suite, even watched the doggies down in the lobby while we were out so they will not be locked in the room for the whole day, replaced our door cards a couple of times (our mistake... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear MARIKAS100 Thank you for taking the time to share your review of the Staybridge Suites London. I'm so pleased that you and your family (including your dogs!) enjoyed your stay. We make every effort to provide our extended-stay guests with the kind of high-quality, friendly service that can help to make a long time away from home a little... More 

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