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Staybridge Suites London

3.0 of 5 824 Exeter Rd, London, Ontario N6E 1L5, Canada
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Certificate of Excellence 2014
Staybridge Suites London
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Staybridge Suites London
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258 reviews from our community

Traveler rating
    146
    61
    30
    17
    4
See reviews for
92
44
22
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (56)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (40)
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1 review
2 of 5 stars Reviewed 1 week ago

We stayed there in July of summer 2014 for 3 weeks. Although everything else was great, the cleanliness was non-existent. Huge layer of dust on all visible surfaces, and food under the sofa. This did not change even after their weekly deep-cleaning and again after my complaint. Cannot see how all other reviews rated cleanliness so high. What a shame,... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Rania P, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm sorry that your experience with us less than wholly satisfactory. It's of the utmost importance that our guests be provided clean, comfortable accommodations when they stay with us; to that end, it is the Staybridge standard that our housekeepers ensure and... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Staybridge Suites in London for a hockey tournament and were pleasantly surprised with the accomodations. The hotel included free breakfast which wasn't anything special but had the usual cereal, toast, eggs, sausages, waffles, fruit, etc. The rooms were very nicely decorated and has a small kitchen with a couple of burners, fridge and microwave. The front... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear V C, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm pleased to hear that you and your family enjoyed the accommodations and service you received during your time with us. I look forward to seeing you again on your next visit to London! Yours in Hospitality, Kimberley More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel in December. Had a great visit. Room was very nice and clean and the hotel also had some good amenities. Close to the highway and also close to many great restaurants to choose from. The service was good and I would reccomend this hotel and would stay there again.

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear JDP001, Thank you for sharing your review of the Staybridge Suites London. I'm happy to hear that you were satisfied by your time with us, and were able to take advantage of some of our many complimentary amenities. I appreciate your recommendation, and look forward to seeing you again on your next visit to London. Yours in Hospitality, Kimberley More 

Myrtle Beach, South Carolina
1 review
5 of 5 stars Reviewed 5 weeks ago

Great well-kept Hotel. I am a stickler for cleanliness and this room looked and smelled clean. Well equipped full kitchen with a larger than normal fridge. The Tiled floors in kitchen and bathroom were spotless. We asked for a firmer pillow - it was delivered immediately. The front desk staff were friendly and professional. Walking distance to Shopping Mall, many... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Issy S, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm happy that you were pleased with your accommodations with us. The members of my Housekeeping and Guest Service teams work hard to provide our guests with clean, comfortable suites and friendly, efficient service. It's great to hear that they've earned such... More 

Windsor, Ontario, Canada
1 review
2 of 5 stars Reviewed December 17, 2014

This hotel has high rating on customer satisfaction on web sites. However, I experience the opposite when I book today through a 3rd party web site. I book for 3 persons, indicating this on the web site and paid 3 persons price for Dec 27 to Dec 28. When I call the hotel to confirm that they will give us... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Kam Y, I'm sorry to hear that your booking experience has been unsatisfactory. The members of the Staybridge Suites London Guest Service team make every effort to accommodate our guests' room preferences. Unfortunately, the availability of room types on third-party websites is limited, and the rate you receive by booking via third-party reflects the room type on offer; because... More 

Detroit, Michigan
Top Contributor
85 reviews 85 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 14, 2014

This is a clean hotel with easy on/off access to Hwy 401. There are several restaurants nearby as well as a good shopping mall if you have the time or just want to stretch your legs. The front desk was friendly, the room was clean and warm. Typical breakfasts at most Staybridge Suites have a nice selection of food. This... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear FeedMe_2010, Thank you for taking the time to share such a thorough review of the Staybridge Suites London. I'm so pleased to hear that your experience with us left you with such positive impressions. On your next stay, the members of my Guest Service team and I will work hard to provide you with the sort of experience that... More 

Burlington, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 6, 2014

I found the front desk staff were fantastic..Very friendly and accommodating. They allowed early check in and went out of their way to make you feel welcome. The rooms are very clean and well appointed for this price point. The only things I would have say I found disappointing were that there were no coat hangers in the closet and... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear lisa1563, Thank you for taking the time to share your review of the Staybridge Suites London. I'm pleased to hear that you enjoyed your time with us, and were satisfied with the quality of the service you received. I'll be sure to pass along your compliments to my Guest Services team! We're currently in the process of updating our... More 

St. John's, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

Great place, excellent WIFI, room very spacious and clean, very close to good shopping and restaurants. Came early and manager allowed us to enter room prior to checkin time. Breakfast was crowded and no where to sit, so get breakfast early..

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Hawkeyenewfoundland, Thank you for commenting on your experience at the Staybridge Suites London. I'm happy to hear that you enjoyed your stay with us, and were able to experience some of the fine shopping and dining options nearby. I hope to see you again on your next visit to London! Yours in Hospitality, Kimberley More 

Brantford, Canada
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 22, 2014

I stopped in London for the night. There are at least 6 places to stay at this exit. I compared prices with the hotels beside and across the street from the hotel, I'm sure this one was the best for your dollar. The staff at the desk that evening were very friendly and helpful. The room was nice and they... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear ETraverse, Thank you for taking a moment to share your review of the Staybridge Suites London. While I'm glad to hear that you were pleased by the service and value you received from us, I'm sorry that your stay was less than wholly satisfactory. I hope you'll consider giving us a second chance to make a better impression on... More 

Georgetown, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 15, 2014

We were assigned Staybridge Suites London by tournament organizers, however it became obvious from the get go that they were neither set up to accommodate sport teams nor did they want them in their hotel. The expectation from staff is total quiet at all times and they made no effort to place the team in their own wing whereby if... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Chuck T, Thank you for taking the time to share your review of the Staybridge Suites London. I'm sorry your team's experience with us was unsatisfactory. We appreciate our guests travelling with sports teams, and make every effort to accommodate their requirements. However, the members of my Front Desk team are responsible for ensuring an enjoyable hotel experience for... More 

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Additional Information about Staybridge Suites London

Address: 824 Exeter Rd, London, Ontario N6E 1L5, Canada
Phone Number:
Location: Canada > Ontario > London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites London 3*
Number of rooms: 117
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Also Known As:
Staybridge Suites London Hotel London
London Staybridge Suites
Staybridge Suites London Ontario
Hotel Style:
#8 Romantic Hotel in London
#12 Business Hotel in London

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