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Staybridge Suites London

#13 of 42 Hotels in London
Certificate of Excellence
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824 Exeter Rd, London, Ontario N6E 1L5, Canada
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Staybridge Suites London
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Staybridge Suites London
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267 reviews from our community

Traveler rating
    154
    62
    30
    17
    4
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94
46
22
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (267)
  • Mar-May only
    (60)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (45)
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London, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Everyone here goes over and above the call of duty. From Kelly at front desk, to Ashley and Buky in the kitchen...outstanding customer service ! And the SOCIAL is an added bonus to this hotel. I go out of my way to stay here !

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Michelle P, Thank you for sharing your thoughts on the Staybridge Suites London. I'm happy to hear that you enjoyed your stay with us! It's the Staybridge standard to provide our guests with high-quality, personable, efficient service, and everyone on staff works hard to deliver the best experience possible. I'll be sure to pass along your compliments! Again, thank... More 

London, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was amazed by the friendliness and helpfulness of all the staff at this Hotel, we had 2 dogs and they offered us a suite, even watched the doggies down in the lobby while we were out so they will not be locked in the room for the whole day, replaced our door cards a couple of times (our mistake... More 

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Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear MARIKAS100 Thank you for taking the time to share your review of the Staybridge Suites London. I'm so pleased that you and your family (including your dogs!) enjoyed your stay. We make every effort to provide our extended-stay guests with the kind of high-quality, friendly service that can help to make a long time away from home a little... More 

Guelph, Canada
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here because my dad was having surgery at the Victoria Hospital. The hotel offered me a hospital rate, which was awesome and that I was unaware of. The room was beautiful - I had a suite with a kitchen, a separate living space and sleeping space - two TV's . a cork screw for my wine, great coffee... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Jessica L, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm happy to hear that your experience with us exceeded your expectations! We make every effort to provide high-quality service and accommodations, as well as numerous amenities. I'm glad you were able to take advantage of some of them! Again, thank you... More 

Saltillo, Mexico
Contributor
13 reviews 13 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stay in hotels regularly so I was expecting the same level of service we always get from the front desk--polite and friendly but not overly welcoming. The welcome we got was what I would expect from family. I felt so good about the hotel I wanted to stay longer. Everything about our room was perfect--the Jacuzzi,... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Saltillos, Thank you for sharing your review of the Staybridge Suites London. I'm pleased that you enjoyed your stay so thoroughly. My Hospitality teams aim to provide our guests with a welcoming, comfortable hotel experience. It's great to hear that their efforts met with success! Again, thank you for your comments, and for your recommendation. I look forward to... More 

Brampton, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My work colleagues were recently in London for two weeks. We were booked into another local hotel in the area. Due to some issues at that hotel we were lucky enough to find Staybridge, the manager Kimberley and her staff could not have been more accommodating. Rooms were well appointed and clean. The kitchen was very nice. Free breakfast every... More 

Was this review helpful? Yes 3
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear sclarke44, Thank you for sharing your review of the Staybridge Suites London. I'm pleased that we were able to provide you and your colleagues with accommodations when you needed them, and very pleased to hear that you were satisfied with your stay. I look forward to seeing you again on your next visit to London! Yours in Hospitality, Kimberley More 

Milton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I had the opportunity to stay for a week and a half on business from February. The staff are very friendly and make you feel welcome especially the Manager Kimberley. There is obvious pride in their work as the room was clean and well kept. The breakfast was good and the dinner time meals were a pleasant surprise. I would... More 

Was this review helpful? Yes 2
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear awhyte2015, Thank you for taking a moment to share your thoughts on the Staybridge Suites London. I'm happy to hear that you found your time with us pleasant. Everyone on staff works hard to ensure that all our guests enjoy a comfortable stay, whether they're with us for one night or more than a week. I'm glad to hear... More 

1 review
4 of 5 stars Reviewed February 16, 2015 via mobile

We stayed there February 14 2015 for one night,our room was great we had room 211,it had a jacuzzi and fridge shower,it was very nice the curtains where a little dusty but besides that no complaints about the room, but the breakfast was quite disappointing they where out of alot of the food,very little selection,when I asked her lady for... More 

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Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Sara N, Thank you for taking a moment to review the Staybridge Suites London. While I'm pleased that you enjoyed your room, I'm sorry to hear that your breakfast experience caused your time with us to be less than wholly satisfactory. Providing all our guests with high-quality service and accommodations is the Staybridge standard. Please be assured that I've... More 

Windsor, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 6, 2015

Have stayed many times in the past for one night as well as many at a time and no matter what the hotel never fails. With every room having a kitchen it makes for an excellent tool for dinner and lunch, as they serve breakfast.(Also dinner mon-thurs but not allways the best)Breakfast never fails theres always something. Mark the manger... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear RyleysTravels, Thank you for commenting on the Staybridge Suites London. I'm so pleased to hear that the service and accommodations you've received from us have earned such a positive review, as well as your return visits. And I'll be sure to pass along your compliments to Mark! Again, thank you for your review. I look forward to seeing you... More 

Ontario, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 3, 2015

Spent a night in Jan 2015 and found the room to be very clean and comfortable. Although we did not use the refrigerator or microwave, they were both very clean inside and out. Bed was comfortable and the comforter and pillows were modern and tasteful. Also noted they have adjoining rooms which is great if your traveling with another couple.... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Lisa G, Thank you for taking a few moments to share your review of the Staybridge Suites London. I'm happy to hear that you found your accommodations with us clean, comfortable, and satisfactory! I look forward to seeing you again on your next visit to London. Yours in Hospitality, Kimberley More 

1 review
2 of 5 stars Reviewed January 24, 2015

We stayed there in July of summer 2014 for 3 weeks. Although everything else was great, the cleanliness was non-existent. Huge layer of dust on all visible surfaces, and food under the sofa. This did not change even after their weekly deep-cleaning and again after my complaint. Cannot see how all other reviews rated cleanliness so high. What a shame,... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Rania P, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm sorry that your experience with us less than wholly satisfactory. It's of the utmost importance that our guests be provided clean, comfortable accommodations when they stay with us; to that end, it is the Staybridge standard that our housekeepers ensure and... More 

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