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Staybridge Suites London

3.0 of 5 824 Exeter Rd, London, Ontario N6E 1L5, Canada
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Certificate of Excellence 2014
Staybridge Suites London
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Staybridge Suites London
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263 reviews from our community

Traveler rating
    150
    62
    30
    17
    4
See reviews for
92
45
22
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (263)
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    (56)
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Brampton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My work colleagues were recently in London for two weeks. We were booked into another local hotel in the area. Due to some issues at that hotel we were lucky enough to find Staybridge, the manager Kimberley and her staff could not have been more accommodating. Rooms were well appointed and clean. The kitchen was very nice. Free breakfast every... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear sclarke44, Thank you for sharing your review of the Staybridge Suites London. I'm pleased that we were able to provide you and your colleagues with accommodations when you needed them, and very pleased to hear that you were satisfied with your stay. I look forward to seeing you again on your next visit to London! Yours in Hospitality, Kimberley More 

Milton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I had the opportunity to stay for a week and a half on business from February. The staff are very friendly and make you feel welcome especially the Manager Kimberley. There is obvious pride in their work as the room was clean and well kept. The breakfast was good and the dinner time meals were a pleasant surprise. I would... More 

Was this review helpful? Yes 2
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear awhyte2015, Thank you for taking a moment to share your thoughts on the Staybridge Suites London. I'm happy to hear that you found your time with us pleasant. Everyone on staff works hard to ensure that all our guests enjoy a comfortable stay, whether they're with us for one night or more than a week. I'm glad to hear... More 

1 review
4 of 5 stars Reviewed 1 week ago

We stayed there February 14 2015 for one night,our room was great we had room 211,it had a jacuzzi and fridge shower,it was very nice the curtains where a little dusty but besides that no complaints about the room, but the breakfast was quite disappointing they where out of alot of the food,very little selection,when I asked her lady for... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Sara N, Thank you for taking a moment to review the Staybridge Suites London. While I'm pleased that you enjoyed your room, I'm sorry to hear that your breakfast experience caused your time with us to be less than wholly satisfactory. Providing all our guests with high-quality service and accommodations is the Staybridge standard. Please be assured that I've... More 

Windsor, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have stayed many times in the past for one night as well as many at a time and no matter what the hotel never fails. With every room having a kitchen it makes for an excellent tool for dinner and lunch, as they serve breakfast.(Also dinner mon-thurs but not allways the best)Breakfast never fails theres always something. Mark the manger... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear RyleysTravels, Thank you for commenting on the Staybridge Suites London. I'm so pleased to hear that the service and accommodations you've received from us have earned such a positive review, as well as your return visits. And I'll be sure to pass along your compliments to Mark! Again, thank you for your review. I look forward to seeing you... More 

Ontario, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent a night in Jan 2015 and found the room to be very clean and comfortable. Although we did not use the refrigerator or microwave, they were both very clean inside and out. Bed was comfortable and the comforter and pillows were modern and tasteful. Also noted they have adjoining rooms which is great if your traveling with another couple.... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Lisa G, Thank you for taking a few moments to share your review of the Staybridge Suites London. I'm happy to hear that you found your accommodations with us clean, comfortable, and satisfactory! I look forward to seeing you again on your next visit to London. Yours in Hospitality, Kimberley More 

1 review
2 of 5 stars Reviewed 5 weeks ago

We stayed there in July of summer 2014 for 3 weeks. Although everything else was great, the cleanliness was non-existent. Huge layer of dust on all visible surfaces, and food under the sofa. This did not change even after their weekly deep-cleaning and again after my complaint. Cannot see how all other reviews rated cleanliness so high. What a shame,... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Rania P, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm sorry that your experience with us less than wholly satisfactory. It's of the utmost importance that our guests be provided clean, comfortable accommodations when they stay with us; to that end, it is the Staybridge standard that our housekeepers ensure and... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 7, 2015

We stayed at the Staybridge Suites in London for a hockey tournament and were pleasantly surprised with the accomodations. The hotel included free breakfast which wasn't anything special but had the usual cereal, toast, eggs, sausages, waffles, fruit, etc. The rooms were very nicely decorated and has a small kitchen with a couple of burners, fridge and microwave. The front... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear V C, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm pleased to hear that you and your family enjoyed the accommodations and service you received during your time with us. I look forward to seeing you again on your next visit to London! Yours in Hospitality, Kimberley More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

Stayed at this hotel in December. Had a great visit. Room was very nice and clean and the hotel also had some good amenities. Close to the highway and also close to many great restaurants to choose from. The service was good and I would reccomend this hotel and would stay there again.

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear JDP001, Thank you for sharing your review of the Staybridge Suites London. I'm happy to hear that you were satisfied by your time with us, and were able to take advantage of some of our many complimentary amenities. I appreciate your recommendation, and look forward to seeing you again on your next visit to London. Yours in Hospitality, Kimberley More 

Myrtle Beach, South Carolina
1 review
5 of 5 stars Reviewed December 28, 2014

Great well-kept Hotel. I am a stickler for cleanliness and this room looked and smelled clean. Well equipped full kitchen with a larger than normal fridge. The Tiled floors in kitchen and bathroom were spotless. We asked for a firmer pillow - it was delivered immediately. The front desk staff were friendly and professional. Walking distance to Shopping Mall, many... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Issy S, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm happy that you were pleased with your accommodations with us. The members of my Housekeeping and Guest Service teams work hard to provide our guests with clean, comfortable suites and friendly, efficient service. It's great to hear that they've earned such... More 

Windsor, Ontario, Canada
2 reviews
2 of 5 stars Reviewed December 17, 2014

This hotel has high rating on customer satisfaction on web sites. However, I experience the opposite when I book today through a 3rd party web site. I book for 3 persons, indicating this on the web site and paid 3 persons price for Dec 27 to Dec 28. When I call the hotel to confirm that they will give us... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Kam Y, I'm sorry to hear that your booking experience has been unsatisfactory. The members of the Staybridge Suites London Guest Service team make every effort to accommodate our guests' room preferences. Unfortunately, the availability of room types on third-party websites is limited, and the rate you receive by booking via third-party reflects the room type on offer; because... More 

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Additional Information about Staybridge Suites London

Address: 824 Exeter Rd, London, Ontario N6E 1L5, Canada
Phone Number:
Location: Canada > Ontario > London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites London 3*
Number of rooms: 117
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Also Known As:
Staybridge Suites London Hotel London
London Staybridge Suites
Staybridge Suites London Ontario
Hotel Style:
#4 Best Value Hotel in London
#7 Romantic Hotel in London
#10 Business Hotel in London

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