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Staybridge Suites London

3.0 of 5 824 Exeter Rd, London, Ontario N6E 1L5, Canada
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Certificate of Excellence 2014
Staybridge Suites London
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Staybridge Suites London
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250 reviews from our community

Traveler rating
    143
    58
    30
    15
    4
See reviews for
89
42
21
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (250)
  • Mar-May only
    (56)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (32)
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Brantford, Canada
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stopped in London for the night. There are at least 6 places to stay at this exit. I compared prices with the hotels beside and across the street from the hotel, I'm sure this one was the best for your dollar. The staff at the desk that evening were very friendly and helpful. The room was nice and they... More

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear ETraverse, Thank you for taking a moment to share your review of the Staybridge Suites London. While I'm glad to hear that you were pleased by the service and value you received from us, I'm sorry that your stay was less than wholly satisfactory. I hope you'll consider giving us a second chance to make a better impression on... More

Georgetown, Canada
1 review
2 of 5 stars Reviewed 1 week ago

We were assigned Staybridge Suites London by tournament organizers, however it became obvious from the get go that they were neither set up to accommodate sport teams nor did they want them in their hotel. The expectation from staff is total quiet at all times and they made no effort to place the team in their own wing whereby if... More

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Chuck T, Thank you for taking the time to share your review of the Staybridge Suites London. I'm sorry your team's experience with us was unsatisfactory. We appreciate our guests travelling with sports teams, and make every effort to accommodate their requirements. However, the members of my Front Desk team are responsible for ensuring an enjoyable hotel experience for... More

Markham, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After reading the numerous high praises that this hotel has, my wife and I had rather lofty expectations of our own when we found out we got this establishment through Hotwire. But unfortunately there were many little things that took down my rating of it, despite a great deal of positives. The positives? I loved how accessible the hotel was... More

Was this review helpful? Yes 2
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear therealDKLo, Thank you for taking the time to share your review of the Staybridge Suites London. While I'm happy to hear that you found your stay with us generally enjoyable, I'm sorry that your experience didn't entirely meet your good expectations. I've taken particular note of the facecloth you found, and will address that issue with the members of... More

Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed 4 weeks at this hotel waiting for our new home to be ready. The hotel is very comfortable and well suited for long stays. Our 1 bedroom king suite was clean, spacious and well equipped with a kitchenette and plenty of storage. The staff are friendly and very helpful. The breakfasts were great and a bonus was... More

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear drifters_10, Thank you for sharing your review of the Staybridge Suites London. I'm glad that we were able to provide you with comfortable and pleasant accommodations during your transition from one home to the next. It's wonderful to hear that we earned such a strong recommendation from you! Again, thank you for commenting. Best wishes for you in your... More

Markham, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything about this hotel screams welcome home. From April on the front desk greeting me at check in to the lovely breakfast attendant (sorry I did not catch her name) who helped me get my food for my family. The rooms are spacious and clean and the staff are amazing. We will be back in the new year for sure.

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Cindy D, Thank you for taking a moment to share your thoughts on the Staybridge Suites London. I'm so pleased that you and your family enjoyed your time with us. The highest quality customer service is Staybridge standard; the members of my Guest Service team will appreciate hearing that they helped earn a return visit from you! Again, thank... More

Stonehaven, Aberdeenshire.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We stayed here two years ago because it has two bedroom suites and that was the main reason for returning last week. However if I return again it will also be for the excellent customer service. Everybody, particularly the receptionists, but also the ladies serving food, could not have been more friendly and helpful. My wife and daughter had the... More

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear andy_mackay, Thank you for commenting on the Staybridge Suites London. I'm so pleased that you and your family enjoyed your time with us. The members of my Guest and Food Service teams make every effort to provide our guests with high quality, personable service. I'll be sure to pass along your compliments--they'll be happy to hear they made such... More

Saint Louis, Missouri
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 20, 2014

Stayed here for four days, three nights, thru the week. The bonus of breakfast and dinner was very cost saving. Over all, the place was comfortable, clean and I would recommend staying here. The elevators were fast, staff friendly and knowledgeable about travel and places to go. Nice shopping mall perhaps 2 miles away. Some shopping is walking distance, cross... More

Was this review helpful? Yes 2
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear pattyk2009, Thank you for taking a few moments to share your review of the Staybridge Suites London. I'm so pleased that you were satisfied by your accomodations with us! It's good to hear that you were able to take advantage of some of the benefits of our convenient location, as well as our complimentary amenities like our breakfast and... More

London, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 14, 2014 via mobile

Stayed for 3weeks with family waiting house closing in September. Nice and clean suite, helpful and friendly staff and very good location. Easy access to bus, walking distance to Whiteoaks mall. Great room service.

Was this review helpful? Yes 2
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Masud A, Thank you for taking a moment to share your review of the Staybridge Suites London. It's important that our long-term guests be able to enjoy comfortable accommodations and good value throughout their stay. I'm pleased to hear that you and your family found your time with us to your liking. Again, thank you for commenting. Good luck... More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 28, 2014

Stayed there sept 24. Our vehicle was broken into, windows smashed along with 4 other vehicles. Room was lovely but park near the entrance doors if able. Only one security camera for the parking lot and that's where it's pointed.

Was this review helpful? Yes 4
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Tanya O, Thank you for taking a moment to comment on the Staybridge Suites London. I'm sorry your time with us was marred by such an unfortunate incident. As other cities suffer the occasional spate of car break-ins, so too does London; however, the safety and security of our guests is of the greatest importance. Accordingly, the Staybridge's security... More

Niagara Falls, Canada
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 14, 2014

My first room I walked in it smelled like smoke called down told the desk.... Up came the maid who just sprayed the carpet with cleaners which my kids started choking at the smell then it just smelled like smoke n cleaner which I said to her she told me she couldn't smell it but she was a smoker finally... More

Was this review helpful? Yes 3
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Kstewart23, Thank you for taking a moment to share your thoughts on the Staybridge Suites London. I'm sorry that your recent stay with us was not satisfactory. Staybridge standard is to provide all our guests with the highest quality comfort and service; please be assured that I have taken note of your comments on your experiences. Again, thank you... More

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Additional Information about Staybridge Suites London

Address: 824 Exeter Rd, London, Ontario N6E 1L5, Canada
Phone Number:
Location: Canada > Ontario > London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites London 3*
Number of rooms: 117
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Also Known As:
Staybridge Suites London Hotel London
London Staybridge Suites
Staybridge Suites London Ontario

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