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Staybridge Suites London

#10 of 42 Hotels in London
Certificate of Excellence
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824 Exeter Rd, London, Ontario N6E 1L5, Canada
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Staybridge Suites London
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293 Reviews from our TripAdvisor Community

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Traveler rating
    170
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (293)
  • Mar-May only
    (70)
  • Jun-Aug only
    (111)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (45)
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Chatham, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Three of us stayed in a 2BR suite with 1 king and 2 double beds. The suite looked a bit too lived in, with a few minor carpet stains, and the counter top in the kitchen area had a large discolored strip in it. The beds all had 4 old extremely soft pillows that provided little support, we wound up... More 

Was this review helpful? Yes 2
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Mark B, Thank you for taking the time to share your review of the Staybridge Suites London. While I'm sorry to hear that your stay was not wholly satisfactory, I'm glad that you were overall pleased with the accommodations, service, and value you received. Please be assured that our pillow situation is improving: we are in the process of... More 

London, Canada
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were moving out of town and stayed here while we were settling things with our house. The rooms were great, clean and the bed and pillows super comfortable. The continental breakfast in the morning was good and super handy. The staff were super helpful and friendly. The back patio and little putting green were nice touches. Thanks!

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Shannon M, Thank you for sharing your review of the Staybridge Suites London. I'm so pleased that you enjoyed the service, accommodations, and amenities you received during your stay with us! It's the Staybridge standard to provide our guests with comfortable suites and friendly, efficient service. It's great to hear that we were able to help you finish off... More 

Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enroute to the hotel for a family wedding in London, we were hit by another car and ended up in hospital ER and our car towed away. We didn't check in until almost midnight after a visit to hospital and were greeted by cheerful and supportive Brittany who provided us with toiletry essentials such as toothbrush, toothpaste, etc. Staff were... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear thetravellin, Thank you for taking the time to share your review of the Staybridge Suites London. I'm glad that the accident that delayed you wasn't more serious, and that, despite the unfortunate excitement you encountered on your way into London, you were able to enjoy your stay with us. The members of my Guest Service team are available around... More 

Ontario, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Absolutely beautiful hotel and room! Clean and spacious. You felt as if you had your own little apartment complete with full kitchen . Very easy access off the 402. Your stay comes with a hot breakfast as well.

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Theresa G, Thank you for your comments on the Staybridge Suites London. I'm happy that you enjoyed your stay with us! The members of my Housekeeping staff work hard to ensure that our guests receive clean, comfortable accommodations in our spacious and well-equipped suites. I'm glad to hear that your room was to your liking! Again, thank you for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

While visiting London for our yearly family reunion, the weather turned ugly, family members were in town from as far away as 275 miles. A couple of our family members were staying at the Staybridge, which we do yearly. We were discussing what we were going to do, as the weather turned ugly and we trying to come up with... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Cheryl A, Thank you for sharing your review of the Staybridge Suites London. I'm glad that we were able to provide you and your family with a last-minute indoor alternative for your reunion. It's great to hear that you were satisfied with your accommodations! Again, thank you for your comments. I look forward to seeing you again the next... More 

Marine City, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel went above and beyond to accommodate my family and trying to pull off our family reunion. Normally we have it at a local park, however come Saturday night we realized that it was going to be raining all day Sunday. We talked to the hotel since some of the family was staying there on Saturday night, and the... More 

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Mshaas75, Thank you for taking a moment to share your experience of the Staybridge Suites London. I'm so glad that you were satisfied with the (unexpected!) accommodations provided for you and your family reunion! The members of my Guest Service staff make every effort to meet our guests' needs, and unforeseen or last-minute situations like yours are truly an... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We can't thank manager Mark White enough for the outstanding service that he provided our family group when the weather washed out our original plans. He really saved the day for us. This will definitely be our destination on future visits.

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Sreed2, Thank you for taking a moment to comment on the Staybridge Suites London. I'm pleased to hear that you were so thoroughly satisfied with the service you and your family received during your stay with us. Weather can sometimes try to spoil even the best-laid plans; I'm glad that we were able to help salvage your reunion! I'll... More 

LaSalle, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Thank you to Mark White along with his terrific staff for saving our family reunion! We couldn't have it at the usual outdoor park because of the torrential down pour we received this past weekend and we did not have a back up plan. We had relatives staying at this hotel and they asked Mark if there were any meeting... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear jenfromlasalle, Thank you for sharing your review of the Staybridge Suites London. I'm glad that you and your family enjoyed your time with us, however unplanned it was! The members of my Guest Service team make every effort to ensure that our guests' needs are met, so I'm pleased to hear that you found us fully accommodating. And I'll... More 

Thornhill, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The wonderful staff of the Staybridge Suites London went out of their way to accommodate our large group on very short notice. The weather forced us to change plans at the last minute, and the Staybridge saved the day. We will make this hotel our first choice next time we're in London.

Was this review helpful? Yes
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Eric R, Thank you for taking a moment to share your review of the Staybridge Suites London. I'm happy that we were able to accommodate you and your group when you needed us, and I'm pleased to hear that you enjoyed your (unexpected) stay! I look forward to seeing you again the next time you find yourselves in need... More 

Bobcaygeon, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

The Front Desk was knowledgeable, polite and friendly. The room was clean and comfortable, as expected. Location was at a major intersection near the Highway 401 entrance/exit for convenience, but not close to downtown. What impressed us most was important to us. When we called to book our room for the one night, I asked if they had security for... More 

Was this review helpful? Yes 1
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review

Dear Bill D, Thank you for taking the time to share your thoughts on the Staybridge Suites London. It's great to receive such thoughtful feedback! As a bit of a car aficionado myself, I'm always happy to see our guests with classic cars during auto show season, and I consider it an important service to provide safe, monitored parking for... More 

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