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All 41 London hotels

Courtyard by Marriott London

3.0 of 5 Hotel   |   864 Exeter Road, London, Ontario N6E1L5, Canada (Westminster)
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Courtyard by Marriott London
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84%
Ranked #8 of 41 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
josie m Boston, United Kingdom
  • Overview
  • Reviews (171)
  • Photos (49)
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  • Room tips (28)
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171 people have reviewed this hotel

Traveler rating
    84
    56
    18
    9
    4
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42
38
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62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Boston, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I found this hotel very handy to all amenities. It has easy access just off 401, Staff were excellent, rooms were very comfortable, the food that was available was of good quality,it was only a 1 night stop over, but would use this hotel again.

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Waterford, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

First of all, the hotel is clean and comfortable, just like you'd expect of a Marriott. We stayed for free on our points so I can't complain about the price. But there is no continental breakfast. They do have a Bistro and the food was ok and the price was not bad, but it was staffed by 2 disinterested young... More

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Senior Contributor
28 reviews 28 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is the former Holiday Inn Express. I've stayed here before Marriott took it over. Perfect location right off the 401. Clean room and common areas. Pleasant staff. Breakfast is provided by Starbucks so get you wallet out. Actually, the food wasn't that good so, unless you're pressed for time or on an expense account, you might want to look... More

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Tony C, General Manager at Courtyard by Marriott London, responded to this review

Dear real-old-traveler Thank you for taking the time to share your experiences about your recent stay at our Courrtyard Marriott hotel. I am deeply saddened to hear about the issues you encountered during your stay and I would like to offer my sincerest apologies. In regards to the main concern; the pool, I was shocked to that our pool experienced... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

As a Platinum member of Marriott, I will admit I am partial to this hotel chain. It is newly remodeled and very clean. My room was upgraded to a suite and it had all the amenities that I would expect. I've already rebooked here for August.

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Katie C, Manager at Courtyard by Marriott London, responded to this review

Dear Frank K, Thank you for taking the time to share your stay with us here at the Courtyard Marriott London. We are very happy to hear that you will be seeing us again in August and we hope to make the next stay as great as the first. We like to go the extra mile for every guest, and... More

Ottawa
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in plenty of hotels in London for business. I have received better service from motels. The rooms were not well maintained and the service was very slow. I had to go down to the front desk for a towel instead of the from desk man bringing one up. Also there was no hot water and the air conditioner was... More

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Tony C, General Manager at Courtyard by Marriott London, responded to this review

Dear BillyBoi67 Thank you for taking the time to share your experiences regarding your recent stay at our Courtyard Marriott, our team always appreciates both positive & negative feedback so that we can always exceed our customers’ expectations. I am truly saddened to here that you experienced such shortfalls in service during your stay; I will review all your mentioned... More

Sault Ste. Marie, Ontario
2 reviews
4 of 5 stars Reviewed 2 weeks ago

My 1st stay at this location wasn't the greatest as there were some noise issues and hot water issues. I've since stayed here 2 more times and it's been great. We were upgraded at a reduced rate on the 2nd visit to make up for a poor 1st visit.

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Katie C, Manager at Courtyard by Marriott London, responded to this review

Dear Gabe T, Thank you for taking time to write a review for the Courtyard by Marriott London. I do apologize that your first stay was not a pleasant one, I am very happy to hear though we were able to change this on your following visits. We never want a guest to go unsatisfied and try our best to... More

Windsor, Canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Due to my extensive travel for work I spend many nights in hotels. The London Courtyard my Marriott is definitely one my favorites. The staff at this hotel is welcoming, accommodating and sincerely concerned with the guest experience. I know this is a well run property because the core staff has been there for quite some time. The bistro at... More

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Katie C, Manager at Courtyard by Marriott London, responded to this review

Dear USA_Admirer, Wow, what a nice review to complement us here at the Courtyard Marriot London. We love to be on the favorite’s list for when you journey here, and are able to have repeat guests like yourself. It’s fantastic to have you acknowledge the sincerity that comes from all of our staff here and that you feel welcome on... More

Omemee
Contributor
20 reviews 20 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I recently stayed for the weekend with my mother and sister. Courtyard was exactly what we wanted. Centrally located to shopping and the 401. The room was spacious and clean. We were not disturbed, at night, by the multitude of little leaguers also staying at the hotel. Having a Starbucks in the lobby is genius. Great coffee and food close... More

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Katie C, Manager at Courtyard by Marriott London, responded to this review

Dear Jamie S, We appreciate you taking the time to write such a nice review on the Courtyard Marriott London. Our location is a great asset if you’re looking for something close to the 401, and to shop at one of the largest malls in London. It’s a great place for a nice girls weekend. Having the Starbucks available at... More

STRATHROY
2 reviews
5 of 5 stars Reviewed 4 weeks ago

my wife and I spent june 28 to 30 at the courtyard in London. staff is very friendly and help full. we had a problem with pay per view . I complained to the front desk and they looked in to it their was a glitch in the system they where unable fix it right away front desk gave us... More

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Katie C, Manager at Courtyard by Marriott London, responded to this review

Dear Manuel B, Thank you for taking the time to write a review for us here at the Courtyard Marriott London. I am very happy to have heard that our staff was able to rectify the problem you incurred on your stay and you felt satisfied with the outcome. We always want our guests to leave with the intent to... More

Schefferville, Canada
1 review
2 of 5 stars Reviewed 4 weeks ago

Overall, an acceptable enough visit by a traveller's standards. However, hotel DOES NOT uphold certain green policies they claim to. Recycling (only cardboard and had to bring to front desk myself), climate control, cleaning staff and not replacing towels despite note on door and hanging instructions followed, only overpackaged sundries for sale, etc. are all issues that left me unsatisfied.... More

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Katie C, Manager at Courtyard by Marriott London, responded to this review

Dear Melissa623, Thank you for taking the time to provide feedback on your recent stay, and some well thought out points for us to improve on here at the Courtyard Marriot London. I will definitely be looking into the Housekeeping issues regarding the towels, as it is our policy to replace them when they are not hung up. I sincerely... More

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Additional Information about Courtyard by Marriott London

Address: 864 Exeter Road, London, Ontario N6E1L5, Canada
Phone Number:
Location: Canada > Ontario > London > Westminster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott London 3*
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Also Known As:
Courtyard By Marriott London Ontario

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in London #8 Family Hotel in London #10 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
Hotel in London, Ontario Boasts Convenient Location Well-appointed rooms and a friendly staff are waiting to welcome you to the Holiday Inn Hotel & Suites of London, Ontario. Our hotel's location near Highway 401 makes it easy to access downtown London, and we offer complimentary transport to London International Airport (YXU). London is an energetic city with many famous attractions, from the WesterFairRaceway to The Grand Theatre in the heart of downtown London, Ontario. Our hotel's guests can cheer for the London Knights hockey team at the John Labatt Centre, picnic at the Storybook Gardens or shop at White Oaks Mall, the largest shopping Centre in London. Our rooms are ideal for business travelers, and our hotel is located minutes from Victoria Hospital, London Health Sciences Centre, the University of Western Ontario, Siemens, 3M, Ford and the London Convention Centre. Lodging here also gives you easy access to our 2,000 sq. ft. of meeting space and 24-hour Business Centre. From the on-site restaurant to the free high-speed Internet access, we offer the amenities you need for your stay in London, Ontario. Our hotel rates include complimentary access to the 24-hour Fitness Centre, indoor, heated pool and whirlpool. Every room features comfortable bedding, a 25' TV and a spacious work area; rooms with Jacuzzi tubs and suites with living rooms, sofa beds and additional amenities also available. ... more   less 
Number of rooms
120

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