We had several problems with our room during our stay and when reported, they were corrected by the staff, begrudgingly. I felt like I was interrupting them when I asked for assistance. No apologies were offered. Service upon check-in was the rudest I have ever encountered at a hotel. The quality of the room service food was not up to... more

We have stayed here twice, once when the hotel was almost new around 2004, and again in July 2009. This time, we ended up here after checking out and running from the Ramada across the street. It is a little overpriced at $100 tax in with CAA discount, but well worth it after what we experienced at Ramada. On this... more

This is not a review that would pertain to 99.9% of the population. While many hotels advetise wheelchair accessible rooms - they are far far from that. A handrail here or there does not qualify especially if the doorway is narrow or they still have a regular bathtub. For my step-daughter who uses a wheelchair, this hotel really delivers. The... more

We recently stayed at the Holiday Inn Hotel and Suites for an overnight getaway to see a show at the John Labatt Center. Got the room for $58 U.S. on Priceline. With fees and exchange that worked out to about $90 Canadian total. Location is very convenient, right off the 401. Lots of restaurants and shops right on Wellington Street.... more

Booked two king rooms using points. One room was great. One room had a large 'pink' stain in middle of sitting room. Looked like a large juice stain. Furniture looked like it was banged up pretty good and almost as it was from another hotel as used furniture. The night tables had large sticky glass stains. So I think the... more

This hotel is excellent, we would definitely return. Beautiful rooms, excellent room service. The pool and hot tub are great!! Highly recommended. more

Have stayed here 2 years in a row (early spring 2007 and 2008) with my son's sports team. We have all been very pleased with the hotel. It is absolutely a breeze to find, right off the highway, and it has everything we've needed for the family/team travel. It is a very short drive (a few blocks away) to a... more

The Holiday Inn Suites was slightly better than I expected with respect to the quality of their beds. I think they were wonderful to sleep in, not as good as a Marriott or Westin but pretty close! The hotel is located very close to the 401 and two shopping centres. Downtown London and the University of Western Ontario are about... more

We were on our way to Niagara Falls and decided to get off in London. First Hotel we stopped at to get rates. The friendly staff at the front desk was so great and the price so reasonable we decided to stay. They gave us great info on London, even gave us passes for the children's museum for the 5year... more