Booked through Expedia because it was a three star rating. We were passing through Ontario and would only be stopping overnight, but we were unnerved just pulling in from the road. First room we were given was warm because the AC didn't work. Got a new room off of a corridor that reeked of stale cigarette smoke, right behind a...
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I have been staying here once a week for well over a year and couldn't be happier. The rooms are always well prepared and clean and have everything I need for my visit. Access to the computer in the business center is easy and convenient and the Wifi works well with the password provided at check-in. There is also a...
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I've been staying here in this hotel for a while now. The manager here and the staff are all very friendly and pleasent. Darryl is the manager here and he always ensures that I'm well taken care of and happy with my stay. The staff here also make sure my stay is very pleasent and always have my room ready...
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Thank you for taking the time to share your kind words. We truly believe that our customer service is of the utmost importance to ensure a comfortable stay. Whenever possible, it is our policy to offer every valued guest a clean room upon early arrival. We really appreciate your weekly business and look forward to your next visit.
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I'm pretty sure I'll never set foot in this Ramada again.
It was a last minute trip to London, Ontario. We saw the listing on a website and it didn't look bad. When we first got there, we thought it was OK. When we walked into reception, there was a very loud party with 20 somethings drinking. The front desk...
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Thank you for your feedback regarding your stay. We always value guest comments, whether positive or negative, as we are constantly looking for ways to improve our guests’ experience with Ramada London for future visits. I am truly sorry that you were unhappy with your room. We do offer several different room types, including rooms with two queen beds, for...
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Great price $65/night and very comfortable beds. We arrived 11pm and left a 6:30am so all we needed was sleep. Unfortunately no one at the desk 6:30am so bit of wait to check out. They should just put your receipt under the door at night like other hotels so you can just leave. For the price, would stop here again.
Thank you for your comments. I am pleased that you enjoyed your restful night sleep on one of our new Simmons Beautyrest mattresses along with our new linens and pillows, which have been added to all of our guestrooms. I apologize for the delay in checking out, as we are fully staffed 24-hours a day. For your convenience we do...
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I recently stayed at this hotel for two nights with my 3 year old son. The staff was very accommadting, friendly and went the extra mile to make sure that our expections were exceeded. They even gave my son his very own room key to make him feel special. The room was spacious, comfortable and clean. The pool was excellent!...
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Thank you very much for taking the time to submit your feedback about your stay with us. Obviously I was very pleased to read your comments about the service at the front desk. As the Front Office Manager of the hotel, I am extremely proud of this great team. I particularly enjoy when I have a valued guest take the...
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I stay weekly (1 - 2 nights) at this hotel and it is the staff that keep me coming back. Honestly it is not the newest property in London but they are working to refresh the rooms. The newest thing they have done is new mattresses and they are great. Isn't that the real reason you get a hotel room,...
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Thank you for your flattering comments. We truly appreciate the great relationships that we build with our weekly corporate clientele. It is these relationships that help motivate us to be our best every day of the week. All of our service staff look forward to seeing these familiar faces as they remind us of the most important aspect of our...
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The staff are EXCELLENT, however the facility is shabby,worn, and dated with paper thin walls and stained sinks and tubs with cracked fixtures. The broadloom is stained and worn throughout.The beds are new and comfortable however If the person next door is speaking or has the TV on you may as well be in the same room.
Staff try very...
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Thank you for taking the time to give us your feedback. We pride ourselves in great customer service and always try to go above and beyond for our guests. Our bathroom renovations are currently under way, as well we have recently replaced all of our mattresses, linens, pillows, our guestroom desk chairs and have installed new flat screen tv’s in...
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I had the pleasure of staying at the Ramada one weekend. The service was excellent, the front desk staff as well as the maid service staff was friendly and most helpful. The room was spacious, clean and overall exceeded my expectations. Also got to enjoy their indoor pool as well as their complimentary breakfast. Overall a great stay!
Thank you very much for the kind words. We are pleased to hear you enjoy your stay.
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We stayed for four nights - front desk staff pleasant enough, but I started out on the wrong foot because I obtained this through an opaque hotel booking site that rated this place as a 3 star. Nope, barely 2 if that. The fixtures and fittings are sorely in need of upgrading and modernising, from the outdated furniture to the...
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Thank you for your feedback. We value both positive and negative comments as they are tools to ensure that we can provide better service to future guests. Our bathroom renovations are now underway. As well, some bedroom updates have been made such as the recently installed flat screen tv’s in most of our guestrooms. Our external doors are locked and...
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