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Residence Inn London Downtown

3.0 of 5 383 Colborne Street, London, Ontario N6B 3P5, Canada
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Certificate of Excellence 2014
Residence Inn London Downtown
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Residence Inn London Downtown
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180 reviews from our community

Traveler rating
    95
    61
    15
    6
    3
See reviews for
64
26
12
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn London Downtown
See the most recent reviews
OWEN SOUND
Contributor
17 reviews 17 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 14, 2013

We were pleasantly surprise upon arriving at the Reidence Inn. We have stayed in many hotels in London, but the first time for the Residence Inn. The room was amazing - like a little apartment ! Two separate bedrooms, sitting /tv area, kitchen....we only stayed one night, but could have easily made this a home base for an extended stay... More

Was this review helpful? Yes 2
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Chester4091, Thank you for this great review! I also want to apologize for the inconvenience that we might have caused you for the incorrect charges on your credit statement. You will be happy to know that we have taken this challenge as an opportunity for more training to our front line staff! Please let me know the next time... More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2013

Had a few hiccups checking in and getting a room with a working tv and suitable for my needs of accommodation but far made up for it by the excellent service at this hotel! Perfect for business travel and would accommodate a family since the suites have a full kitchen. Complimentary breakfast and evening managers reception was perfect!!! My room... More

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Bimson Family, I want to thank you for writing such a great review on this site. I will share with our staff your great review, more specifically our front desk department. We hope to see you soon here in London. More

Ontario
Contributor
12 reviews 12 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 26, 2013

Just returned from London after spending a two night stay from February 22- 24, 2013 in a hotel that was comfortable not luxurious. I was told upon check-in about a $250.00 deposit that is added to the price of your stay which covers any damages that potentially could happen. I wish this was told when I called to reserve the... More

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Ebonyman, I would like to apologize for any inconvenience we might have caused you during your visit to London. You are absolutely right that we should have conveyed to you our policy in terms of cash transactions. I also want to thank you for this great review, and that you found our suites satisfactory and roomy! We are addressing... More

Toronto, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 25, 2013

Stayed here recently for a night while in town for a sports tournament. The room was perhaps as nice as any hotel room I've stayed in - very large, 2 king beds, full kitchen, living room, very nice bathroom. Good water pressure (a personal pet peeve of mine). Only thing that detracted from our stay was the breakfast buffet was... More

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Toronto
Top Contributor
73 reviews 73 reviews
31 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed February 15, 2013

We stayed at the Residence Inn London on Feb 12. It was our second stay, the first was in November 2012. This time around we were ina one-bedroom suite. The hotel is very well-maintained - both in the common areas as well as the suites themselves. The elevators were however somewhat is need of some tender loving care. Parking as... More

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Udomeidouwedo, Thank you for this great review. I do want to extend an apology that we could not let you check out later the day of your departure. I would suggest calling the front desk the evening before the next time you are in our hotel for a late check out. As for our internet service, I have forwarded... More

kinardine
Contributor
12 reviews 12 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 14, 2013

For my birthday my husband booked this amazing room, best hotel room I've ever been in Canada! Esp for the price of a one bedroom, kitchen complete with dishwasher, living room, corner with a view. There is laundry downstairs, a free breakfast,internet( which was very slow though). There isn't,t a pool but a fitness center. The pool is down the... More

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Ladybug 2189, I want to thank you for giving our hotel such a great review on this website! You are absolutely right, we are an award winning hotel. I am also glad that you found our bed and everything else in our suite very satisfactory! We look forward to serving you again the next time you are in London,... More

Mississauga
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 24, 2013

My husband and I stayed here for our son's hockey tournament and were BLOWN away at how comfy, cozy, and functional the suites were. You can tell that the kitchens were newly renovated and were amazing - we cooked pasta and cod and made homemade guacamole one night! the bathrooms were also newly renovated. We stayed in the king bed... More

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Naomi M, Thank you for the great comments about our hotel. I will be sure to share your comments to our staff. I hope that your child's hockey team enjoyed the tournament as much as you all enjoyed our hotel. We look forward to seeing your team back again next year! More

ajax
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2013

Excellent hotel. The room was clean and updated, had everything we required. The front desk staff exceeded our expectations. Cory and Tina definitely went above and beyond the call of duty. Would stay here again.

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Sue Ajax, Amazing review and thank you for sharing your experience on this site. I will be sure to let Tina & Cory know about your comments. We look forward to serving you again the next time you are in London, ON!! More

Vancouver, Canada
Top Contributor
326 reviews 326 reviews
83 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed January 14, 2013 via mobile

I have stayed here many times. The rooms are huge - ask for a corner room and you have a decent sized apartment rather than a hotel room. Service is friendly and competent; but the cleaning staff could vacuum a bit more. The breakfast, included, is good. Downsides, no pool and the rooms are tired and need a coat of... More

Was this review helpful? Yes 2
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Mr. James Morton, Thank you for your review. I have put in the request to our General Manager about your comment in regards to our interior paint in the suite that you had stayed in. In addition, all of our guests do have access to our local YMCA which has a large pool and is located behind our hotel.... More

Waterloo, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

Stayed in a one bedroom suite with kitchen. If in the London area, will stay here again. Great location, excellent room, and breakfast in morning. Plenty of parking. Was able to use Marriott points for the one night stay

Was this review helpful? Yes
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear JD_MC Thank you for this great review! We are glad to hear that we met your expectations and you are absolutely right about our location. Plenty of great things to do while visiting London. We look forward to your return! Cheers More

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Additional Information about Residence Inn London Downtown

Address: 383 Colborne Street, London, Ontario N6B 3P5, Canada
Location: Canada > Ontario > London > Central London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn London Downtown 3*
Number of rooms: 116
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Also Known As:
Residence Inn London Downtown Hotel London
London Residence Inn
Residence Inn London Downtown Ontario

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