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Residence Inn London Downtown

#7 of 42 Hotels in London
Certificate of Excellence
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383 Colborne Street, London, Ontario N6B 3P5, Canada
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Residence Inn London Downtown
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Residence Inn London Downtown
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197 reviews from our community

Traveler rating
    105
    65
    16
    8
    3
See reviews for
72
29
14
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
  • All months
    (197)
  • Mar-May only
    (44)
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Halifax, Canada
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect! One of the nicest mid-range suites I've ever stayed in (e.g., compared to Cambridge Suites and others in that category and a big cut above places like Hampton Inn or Country Inn & Suites). The people at the front desk and at the breakfast were very friendly and helpful. The suite itself was tastefully furnished and the kitchen very... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Lebljc, Thank you for giving our hotel this great review. I am glad to hear that we met all of your expectations during your stay. We look forward to serving you again the next time you are in London, ON. More 

Ottawa, Canada
Top Contributor
113 reviews 113 reviews
17 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms are ok. Spacious and comfortable suites. Breakfast however is horrible. It's a microwave diasaster. Bacon looked and tasted like cardboard, I can only eat so many powdered eggs (at least that's what I think they were), and sausage patties look like they were blasted over and over again in the microwave. Cereal and fruits are ok but you can't... More 

Was this review helpful? Yes
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Kevin B, Our goal is to meet every guest expectations during their stay. We fell short of meeting your needs during breakfast at your last stay. We will meet collectively as a mangement team and discuss your concerns and hopefully better serve you the next time you are in London. Please feel free to contact me at any time... More 

Vancouver, Canada
Top Contributor
51 reviews 51 reviews
44 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here one night with my wife. From the outside this hotel doesn't look very appealing. As we pulled up to the entrance, I wondered if I would enjoy my evening at the hotel as my wife attended a reunion. I did! The rooms are a good size, clean and well kept. As with all Residence Inns, this one has... More 

Was this review helpful? Yes
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear LG_Chickwambo, I agree with you, we think that we are London's Best Kept Secret. I am glad to hear that we met all of your expectations during your stay. You are right, our 840 Sq. Ft suites are the biggest in London. Big enough to work out in the living room. We look forward to your return. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

As a Marriott Elite member, I stay in various Marriott locations across North America quite regularly, and this location has the worst mattresses I have ever come across. The bedroom in the 1 King Suite is a bit on the small side- there's very little space to maneuver around the bed. Kitchen and seating areas are quite generous and roomy.... More 

Was this review helpful? Yes 2
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Adam O, Thank you for this review, Our goal as a team is to exceed guest expectations during their stay and it sounds like we fell short meeting your needs. We will discuss your review as a management team and I would like an opportunity for you to try us again the next time you are in London. Also... More 

London, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2015

I stayed at this hotel for two nights and had a wonderful experience. Excellent value for the price. The customer service was great, all of the staff I encountered on my stay from a maintenance person, to a server, to the front desk were all friendly and helpful. My standard room, was huge, well appointed and very clean. The Wifi... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear FisherPrice13, Our goal is to exceed guest expectations during their stay, and it sounds like you had a great time staying at our hotel. I will share with our staff your kind comments and we hope to see again in the near future. More 

London, Ontario
2 reviews
5 of 5 stars Reviewed February 10, 2015

I stayed 2 nights in the dead of winter, February 2015. The one-bedroom suite was in effect a one-bedroom apartment, complete with kitchen, which had every dish, utensil and appliance you would want or need, including a new full-size fridge, over-the-stovetop microwave, toaster, coffee makers, garbage disposal, etc. The suite was spacious, with high quality furniture, ample lighting, double drapes,... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Pete449, I am glad to hear that we met all of your expectations during your stay. I will share with our staff your kind words. You are absolutely right about the size of our suites, they are HUGE. We look forward to your return. More 

Fredonia, New York
Top Contributor
131 reviews 131 reviews
18 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed February 7, 2015

The rooms are large and spacious. The kitchen modern and well equipped. The bathroom of our king suite was tiny, however. So much so you couldn't open the vanity drawers. We chose a king st view and believe it was a good choice. The cons: there is no restaurant/lounge on site and no restaurant list. I called the front desk... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear SonjaV1, Thank you for this review, We are looking into your comments to better help future guests staying at our hotel. I am sorry to hear that we didn't meet all of your expectations during your stay. I am open to a converstaion so feel free to contact me at any time. We hope to serve you agian if... More 

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 6, 2015

I usually don't like older hotels but I was surprise by the residence inn. The front desk and all other staff I ran into, where all very friendly. We had a 1 bedroom suite and it was very large and very clean as was the rest of the hotel. The breakfast was very good and free!!

Was this review helpful? Yes
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Budman30, Thank you for this review, I will share with our staff your kind comments. We look forward to your return the next time you are in town. More 

Richards Landing
Top Contributor
52 reviews 52 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 4, 2015

Would definitely stay here again. Great location, easy access, underground parking, well appointed and spacious suites, well equipped and a wonderful hot breakfast buffet. What more could you ask for? Only thing missing was maybe a swimming pool but we wouldn't have had time to use it anyway. Unit had 2 separate bed rooms, living area and kitchen, two full... More 

Was this review helpful? Yes
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Michael J, Thank you for this great review, I am so glad that we met your expectations during you stay and that you took advantage of our hot breakfast buffet. Also all of our guests do have acccess to the local YMCA Central branch which is located behind the hotel. We look forward to serving you again the next... More 

Toronto Canada
Top Contributor
50 reviews 50 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 28, 2015

We had a family emergency over the holidays- my mother-in-law's apartment burned. We had to dash to London to help. We got two rooms on NO notice, and they were so helpful! They had a raised toilet seat and bath chair that we were able to borrow. I don't know how we would have managed at any other hotel. The... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear KatyaTorontoCan, Thank you for your kind words, I will be sure to share with our staff your kind comments. We try to make every guest feel at home during their stay, and I hope that your mother in law has moved back in to her place. Please tell her we said HELLO! More 

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