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Residence Inn London Downtown

#7 of 42 Hotels in London
Certificate of Excellence
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383 Colborne Street, London, Ontario N6B 3P5, Canada
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Residence Inn London Downtown
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Residence Inn London Downtown
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200 reviews from our community

Traveler rating
    107
    66
    16
    8
    3
See reviews for
72
29
14
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Toronto, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with buddies for Western Homecoming. The suite was very spacious and comfortable, and had a big living room, dining table and spacious kitchen. Breakfast wasn't all that tasty, but it was warm and there was plenty of food. Staff were friendly and helpful. Its location is just alright (not great) as it's on the edge of downtown, but... More 

Was this review helpful? Yes
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear ExPatHabsFan, I want to thank you for this great review. I am glad to hear that you had a great experience coming back to London for Western HomeComing. I will share with our staff you kind words and we look forward to serving you again the next time you are in London. More 

Windsor, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A Group of 5 women stayed here recently for a friends birthday. The hotel was very clean, staff was super friendly and the room far exceeded our expectations. The beds were very comfortable and I would highly recommend to anyone who needs a 2 bedroom suite while in London.

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Donna C, I am glad to hear that you and your friends had a great time here in London and our hotel. You are right about our Two Bedroom Suite, it is like staying in an upscale condo. We look forward to seeing you again the next time you are in the city. More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

On business in London, Ontario for 6 weeks so staying the Marriott Residence is perfect. Staff: Friendly and polite, very efficient. Make you feel comfortable, thank you. Reception Staff very helpful. Room: I was blown away by the quality of the room. Bedroom: comfortable, firm bed, linen and pillows fresh and clean. Bathroom: good layout, brand new suite, shower pressure... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear John B, I want to thank you for this amazing review. Our goal is to meet the expectations of every guest that stay here at our hotel. And it sounds like we met and exceeded all of your expectations. I will share with our staff your kind comments. We look forward to serving you again the next time you... More 

Halifax, Canada
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Perfect! One of the nicest mid-range suites I've ever stayed in (e.g., compared to Cambridge Suites and others in that category and a big cut above places like Hampton Inn or Country Inn & Suites). The people at the front desk and at the breakfast were very friendly and helpful. The suite itself was tastefully furnished and the kitchen very... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Lebljc, Thank you for giving our hotel this great review. I am glad to hear that we met all of your expectations during your stay. We look forward to serving you again the next time you are in London, ON. More 

Ottawa, Canada
Top Contributor
123 reviews 123 reviews
17 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed March 10, 2015

Rooms are ok. Spacious and comfortable suites. Breakfast however is horrible. It's a microwave diasaster. Bacon looked and tasted like cardboard, I can only eat so many powdered eggs (at least that's what I think they were), and sausage patties look like they were blasted over and over again in the microwave. Cereal and fruits are ok but you can't... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Kevin B, Our goal is to meet every guest expectations during their stay. We fell short of meeting your needs during breakfast at your last stay. We will meet collectively as a mangement team and discuss your concerns and hopefully better serve you the next time you are in London. Please feel free to contact me at any time... More 

Vancouver, Canada
Top Contributor
52 reviews 52 reviews
45 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 8, 2015

Stayed here one night with my wife. From the outside this hotel doesn't look very appealing. As we pulled up to the entrance, I wondered if I would enjoy my evening at the hotel as my wife attended a reunion. I did! The rooms are a good size, clean and well kept. As with all Residence Inns, this one has... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear LG_Chickwambo, I agree with you, we think that we are London's Best Kept Secret. I am glad to hear that we met all of your expectations during your stay. You are right, our 840 Sq. Ft suites are the biggest in London. Big enough to work out in the living room. We look forward to your return. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 21, 2015

As a Marriott Elite member, I stay in various Marriott locations across North America quite regularly, and this location has the worst mattresses I have ever come across. The bedroom in the 1 King Suite is a bit on the small side- there's very little space to maneuver around the bed. Kitchen and seating areas are quite generous and roomy.... More 

Was this review helpful? Yes 2
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Adam O, Thank you for this review, Our goal as a team is to exceed guest expectations during their stay and it sounds like we fell short meeting your needs. We will discuss your review as a management team and I would like an opportunity for you to try us again the next time you are in London. Also... More 

London, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2015

I stayed at this hotel for two nights and had a wonderful experience. Excellent value for the price. The customer service was great, all of the staff I encountered on my stay from a maintenance person, to a server, to the front desk were all friendly and helpful. My standard room, was huge, well appointed and very clean. The Wifi... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear FisherPrice13, Our goal is to exceed guest expectations during their stay, and it sounds like you had a great time staying at our hotel. I will share with our staff your kind comments and we hope to see again in the near future. More 

London, Ontario
2 reviews
5 of 5 stars Reviewed February 10, 2015

I stayed 2 nights in the dead of winter, February 2015. The one-bedroom suite was in effect a one-bedroom apartment, complete with kitchen, which had every dish, utensil and appliance you would want or need, including a new full-size fridge, over-the-stovetop microwave, toaster, coffee makers, garbage disposal, etc. The suite was spacious, with high quality furniture, ample lighting, double drapes,... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Pete449, I am glad to hear that we met all of your expectations during your stay. I will share with our staff your kind words. You are absolutely right about the size of our suites, they are HUGE. We look forward to your return. More 

Fredonia, New York
Top Contributor
140 reviews 140 reviews
19 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed February 7, 2015

The rooms are large and spacious. The kitchen modern and well equipped. The bathroom of our king suite was tiny, however. So much so you couldn't open the vanity drawers. We chose a king st view and believe it was a good choice. The cons: there is no restaurant/lounge on site and no restaurant list. I called the front desk... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear SonjaV1, Thank you for this review, We are looking into your comments to better help future guests staying at our hotel. I am sorry to hear that we didn't meet all of your expectations during your stay. I am open to a converstaion so feel free to contact me at any time. We hope to serve you agian if... More 

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