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Residence Inn London Downtown

#9 of 42 Hotels in London
Certificate of Excellence
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383 Colborne Street, London, Ontario N6B 3P5, Canada
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Residence Inn London Downtown
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Residence Inn London Downtown
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223 Reviews from our TripAdvisor Community

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Traveler rating
    119
    75
    16
    8
    5
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78
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (223)
  • Mar-May only
    (57)
  • Jun-Aug only
    (71)
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    (45)
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    (50)
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Mississauga, Canada
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

A really good experience staying at the Residence Inn in London. Smooth parking and then check-in only to go up to our room and find a huge apartment with great space and facilities. Was our first visit to London (doing the tourist scene as we're new to Canada) and we had a ball. Hotel is very central to downtown London... More 

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Oshawa, Canada
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here for 5 nights. Good downtown location, walking distance to convention centre, and restaurants. We had a 2 bedroom suite, the second bedroom was partially open to the living room. The bathroom was small and only had a shower, no big deal I can't remember the last time I had a bath. The room was very clean, well... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Had booked this hotel online before our visit to London as it was one of the places suggested by the office. However, we needed to leave a day earlier due to certain reasons and were not allowed to modify the booking even though we were in the free modification period. On getting there there, the staff heard us but were... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I recently stayed at the residence inn in London for a weekend. Although the front desk was very helpful when someone (unknown to me!) started banging on my door and demanding to be let in (I called security), I was surprised and disappointed by the (lack of) housekeeping. The sheets were pulled up in the bed, but the extra comforter... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Srtufts 1, Thank you for sharing your experience on this review site. I want to apologize to you for any short comings of service that we missed during your stay. We would like another opportunity to better serve you the next time you are in London. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We ended up leaving this hotel at midnight after a series of events that made us feel we were better off to cut our visit short and drive the two hours home. I had booked a government rate as my husband is a firefighter and all other hotels we have stayed at (we travel frequently in Canada and the USA... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Theresa T, We pride ourselves on delivering a memorable hotel experience during a guest stay, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the challenges you experienced during your stay. We have shared your feedback with the appropriate hotel teams to ensure that this is corrected moving forward. Upholding... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Maurice and his crew was great. Fantastic and friendly staff. Good location downtown London. Can walk to nice restaurants. Rooms a bit dated but clean and large. Morning breakfast better than usual self serve buffet.

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear John S, You are so right. We are very lucky to have such a great team and company that we work for. I am glad that you had a great stay with us. We look forward to serving you again in the future. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Every time I come to London with the family we stay at Residence Inn. This time is no exception. The suite is spacious with a lot of room for the kids to chill out without feeling cramped in. The kitchen was well stocked. Shrikant at the front desk is very helpful and patient with my change of reservation. The breakfast... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Kathleen C, Our goal is to meet the expectations of each guest that stay with us, I am glad to hear that we met your expectations again during your last stay. I will share with Shrikant your kind comments. We look forward to having you back in the future. More 

Toronto, Ontario
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I visit London many times for business but this was my first stay at the residence inn. I can guarantee it won't be my last. The suites are very large and comfortable. They have everything you could possibly need including a well maintained mini kitchen. I was blown away how clean everything was. The fridge and microwave looked like they... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Shane1075, WOW what an amazing review, I will share with our staff your kind words. I am glad that you finally found us here in london and we hope to serve you again the next time you are in town. More 

Southampton, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed with 4 gals one night, in town for a concert... great little kitchen fully equipped. Dining table with four chairs, desk in corner and ample seating to chill. Clean and modern with tons of room. Only down side was one bathroom for four gals but we made it work. Breakfast included in am, more then enough offered to get... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Mattiesplace, Thank you for this wonderful review, You are absolutely correct about the size of our suites. They are the biggest in the city. I hope that you and your girlfriends had a great time at the concert. We look forward to seeing you again the next time you are in London. More 

Muskoka District, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

The room was very well appointed, spacious and clean. Nicely laid out. The staff was very welcoming and went above and beyond to be helpful. We were a little late for breakfast and the server even brought some hot items back out. Thank you!

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear JakeBB02, I am glad that we met all of your expectations during your stay. We definitely try to have fun and serve all of our guests to the best of our ability! I will share with our staff your kind comments. We look forward to seeing you again the next time you are in London, ON. More 

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