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Residence Inn London Downtown

#10 of 42 Hotels in London
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383 Colborne Street, London, Ontario N6B 3P5, Canada
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1 room 1 guest
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Residence Inn London Downtown
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227 Reviews from our TripAdvisor Community

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Traveler rating
    120
    76
    18
    8
    5
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81
33
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57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • Portuguese first
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  • All months
    (227)
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    (57)
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    (45)
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Rochester, NY
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My husband and I stopped overnight here and found its apartment like spaciousness and full kitchen probably great for families on extended stay. However, the bedroom was small and cramped, decor is worn looking and dated and the air conditioner fan was loud and rumbling. Nice free breakfast and pleasant staff. Dollar wise a good value, but ambiance just okay.

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Guest We pride ourselves on delivering a memorable hotel experience during a guest stay, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the challenges you experienced during your stay. We have shared your feedback with the appropriate hotel teams to ensure that this is corrected moving forward. Upholding our... More 

Toronto, Canada
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While visiting Western with our sons, we spent two nights in a 2 bedroom suite. The suite itself is quite roomy, though the second bedroom is not really a room as it is open to the living area. There is only one small bathroom with shower. A minuscule shampoo and conditioner bottle was there upon arrival, but no soap. Nothing... More 

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RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Heidi Toronto, Our goal with each guest is to meet all of their needs during their stay. I want to apologize to you for not meeting your needs during your last stay. Our hotel often feels not full due to our long term corporate guests that are working, but truly we do stay busy and full most of the... More 

Canton, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

Our family of four stayed in one of the two bedroom suites, The room was great. Spacious, clean, and had everything we needed. The gym is clean, the equipment is up to date, and roomy. The staff is incredibly helpful, courteous and informative

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Windsor, Canada
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We selected this hotel for the location. We wanted to be able to walk and explore the downtown area. Location was great, room was very clean and contained everything we needed. The hotel is like an apartment complex and very quiet. The staff went out of their way to make sure our stay went smoothly. The breakfast and burger mix... More 

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Mississauga, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A really good experience staying at the Residence Inn in London. Smooth parking and then check-in only to go up to our room and find a huge apartment with great space and facilities. Was our first visit to London (doing the tourist scene as we're new to Canada) and we had a ball. Hotel is very central to downtown London... More 

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Oshawa, Canada
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 27, 2015

We were here for 5 nights. Good downtown location, walking distance to convention centre, and restaurants. We had a 2 bedroom suite, the second bedroom was partially open to the living room. The bathroom was small and only had a shower, no big deal I can't remember the last time I had a bath. The room was very clean, well... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 21, 2015

Had booked this hotel online before our visit to London as it was one of the places suggested by the office. However, we needed to leave a day earlier due to certain reasons and were not allowed to modify the booking even though we were in the free modification period. On getting there there, the staff heard us but were... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 21, 2015

I recently stayed at the residence inn in London for a weekend. Although the front desk was very helpful when someone (unknown to me!) started banging on my door and demanding to be let in (I called security), I was surprised and disappointed by the (lack of) housekeeping. The sheets were pulled up in the bed, but the extra comforter... More 

Was this review helpful? Yes 1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Srtufts 1, Thank you for sharing your experience on this review site. I want to apologize to you for any short comings of service that we missed during your stay. We would like another opportunity to better serve you the next time you are in London. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 19, 2015

We ended up leaving this hotel at midnight after a series of events that made us feel we were better off to cut our visit short and drive the two hours home. I had booked a government rate as my husband is a firefighter and all other hotels we have stayed at (we travel frequently in Canada and the USA... More 

Was this review helpful? Yes
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Theresa T, We pride ourselves on delivering a memorable hotel experience during a guest stay, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the challenges you experienced during your stay. We have shared your feedback with the appropriate hotel teams to ensure that this is corrected moving forward. Upholding... More 

1 review
5 of 5 stars Reviewed July 14, 2015

Maurice and his crew was great. Fantastic and friendly staff. Good location downtown London. Can walk to nice restaurants. Rooms a bit dated but clean and large. Morning breakfast better than usual self serve buffet.

Was this review helpful? Yes
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear John S, You are so right. We are very lucky to have such a great team and company that we work for. I am glad that you had a great stay with us. We look forward to serving you again in the future. More 

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