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Hilton London Ontario

3.5 of 5
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300 King Street, London, Ontario N6B1S2, Canada
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Hilton London Ontario
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Ranked #20 of 42 Hotels in London
A recent review
5 of 5 stars Reviewed February 20, 2013
hgaumet Brookhaven, New York
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623 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton London Ontario
See the most recent reviews
Brookhaven, New York
1 review
5 of 5 stars Reviewed February 20, 2013

Very nice hotel, clean, comfortable and great amenities. Great food in restaurants. Best part was restaurant staff, especially manager Blair Gamble and Bruce. They were very nice and welcoming and we had a great time getting to know them.

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Saline, Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 15, 2013

The hotel itself was beautiful. The staff pleasant. The top floor of the hotel has an issue where you can hear the elevator and a loud banging noise. I also could hear and smell staff smoking in a near by stairwell. I think they were maintenance workers? Great location downtown. I would stay here again, just not on the top... More 

Was this review helpful? Yes 1
Joe D, General Manager at Hilton London Ontario, responded to this review

Jason, Thank you for staying with us and sharing your experience via TripAdvisor. We appreciate your input and we are glad to hear you enjoyed your room and our location was convenient for your activities. We apologize for the unpleasant smoke smell you encountered and we will reiterate our no-smoking policy to our team to avoid this issue moving forward.... More 

Midland, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 14, 2013 via mobile

My wife and I enjoyed our visit here. The service was great and the rooms were clean. I loved the be feather at the front it was a nice touch. The location is close to a lot of restaurants and bars. My only complaint is the price of the breakfast buffet is high. Overall a great time was had.

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you so much for the feedback and I'm glad to hear you had a great visit. Our restaurant management are aware of your comments and they do extend their thanks for letting us know what you think. While we have made every effort to make our prices at the lowest possible for our guests, we do take pride in... More 

London, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 13, 2013

Everything was very good. Service was friendly and helpful. Accommodations were very nice and the price not half bad. The room is definitely worth the price. Will go back the next time my wife and I want to get away for a night or 2.

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you Adam, for the kind words, and glad to hear you had a great time on your recent visit, we are looking forward to be of service again. More 

Tampa, Florida
Top Contributor
52 reviews 52 reviews
14 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed February 13, 2013

I just checked in this hotel. The only 4 star hotel in London. What a joke. We waited 10 minutes for them to get someone to get our bags and valet our car. They brought us to a room with none of the amenities that we payed for. Very run down, stains on the rugs. We have already paid for... More 

Was this review helpful? Yes 1
Joe D, General Manager at Hilton London Ontario, responded to this review

Thank you for staying with us and sharing your candid review via TripAdvisor. We appreciate your input as a frequent traveler and apologize you were disappointed in our service and accommodations. We strive to provide the best in class in both these areas and we will use your comments as we constantly work to achieve this goal. We will keep... More 

Barrie, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed February 7, 2013

Stayed overnight for a conference. Room was nice and included a mini fridge (I am told some people lacked the mini fridge and/or ironing board). Connection to the conference centre was a huge plus. Stephen at the front door was a tremendous help when checking in and trying to find parking in an overfull lot. He also offered assistance when... More 

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you for your insightful feedbacks, it was very helpful and will allow us to take actions that would improve our services to the rooms, and ensure the safety of all our guests. The elevator chimes were designed for the visually impaired and are necessary, however we will also review and make the needed adjustments to ensure its pleasant for... More 

Ontario
Top Contributor
83 reviews 83 reviews
59 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed February 7, 2013

Had business in London and arrived the night before. Was greeted as a diamond member and was upgraded to a room on the executive level. Room was clean and nicely furnished. Everything was in good repair. Visited the gym for a workout. A limited selection of machines but all were recent vintage and in good working order. The executive lounge... More 

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

A very special thanks for the kind words and for taking the time to let us know how your stay was. Our aim is to provide the best and most pleasant experience and I'm glad to hear that on these we delivered as expected. Please visit us again soon at the Hilton Hotel London Ontario. More 

Senior Contributor
44 reviews 44 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 1, 2013

We stayed here a night we were going to go to a concert. The hotel is nicer than your typical hotel but its not up to the standards of other Hilton's we have stayed at. The room was so so for the price we paid. But the location was very good right in the heart of downtown. You do pay... More 

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Joe D, General Manager at Hilton London Ontario, responded to this review

Thank you for staying with us and sharing your brief feedback on your stay. We are glad to have met your needs for the evening and been a convenient location for your activities in the area. We will keep your comments on our brand standards in mind as we constantly look for ways to improve our guest experience and we... More 

Saskatoon, Canada
Top Contributor
117 reviews 117 reviews
71 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed January 28, 2013

Upon arrival we were checked in by Matteo who upgraded us to an executive room on the 20th floor. The room was large, had a good city view, a very comfortable high king bed with great linens and we received 2 bottles of water each day. The decor was dated,worn and in need of refurbishment but the room was very... More 

Was this review helpful? Yes 1
Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

We thank you for mentioning the good work of our colleagues, who will be recognized for their efforts. I thank you as well for your graciousness and understanding during a brief but rare and unforseen issue with our elevators, that had since been resolved. Our priority is for the safety and security of our valued guests and it was essential... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 24, 2013

This is great hotel located conveniently in downtown London. The staff is very friendly and efficient. The bed is very comfy and the room is very clean and nice, although it is a little dated. Breakfast food is good and the waiters great. Definitely consider staying here.

Was this review helpful? Yes 2
Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you for the kind words and valuable feedback. Update plans for our property are constantly in motion and 2013 is no different. In the mean time, our commitment is to deliver to your expectations, not just in the cleanliness and comfort of our rooms, but in the warmth and friendliness of our entire team. We look forward to being... More 

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