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All 42 London hotels

Hilton London Ontario

3.5 of 5 Hotel   |   300 King Street, London, Ontario N6B1S2, Canada (Central London)
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Ranked #15 of 42 Hotels in London
A recent review
3 of 5 stars Reviewed March 9, 2013
98Dan London, Ontario, Canada
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561 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton London Ontario
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Toronto, Canada
Top Contributor
76 reviews 76 reviews
48 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed March 10, 2013

Arrived at the London, Ontario, Hilton, Friday night, March 8th, 2013, and were given a clean, nice, spacious and pet friendly accomodation on the 8th floor, room 805. The staff was very friendly and the hall was welcoming participants to a major skating competition. Saturday night, leaving our two pooches behind, in the room, we enjoyed a lovely, romantic meal... More

Was this review helpful? Yes
Joe D, General Manager at Hilton London Ontario, responded to this review

Thank you for reaching out to share your recent experience with us via TripAdvisor. Please know that this situation is of utmost importance to us, and we will be reaching out to you to attempt to resolve it as soon as possible. I apologize for the mismanagement of the situation, and for the frustration and anxiety you and your pets... More

London, Ontario, Canada
Top Contributor
69 reviews 69 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 9, 2013

We've stayed here numerous times for different conferences and business conventions held here, across the street at the Convention Centre, or elsewhere in London. The staff are ALWAYS very friendly and helpful. The location of this hotel also helps, very close to restaurants, shops, down town, the JLC & more!

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you so much for the kind words and considerations. Indeed our location is a premium advantage for our guests, allowing them multitide of options for leisure and entertainment, as well being close to their business venues. We are looking forward to be of service to you again soon. On behalf of our associates, thank you for choosing the Hilton... More

Sarnia, Canada
2 reviews
4 of 5 stars Reviewed March 8, 2013

we stayed two nights in London at the Hilton and it was really nice..... The staff were very friendly and help out whenever we needed almost right away.....My only concern was that the fridge in our room was full of junk when we got here and had to clean it out....... Other than that the room was very clean, staff... More

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you Rick, and my sincere apologies for the oversight. Your feedback had been very helpful and our Housekeeping Management is sharing it with our team as a reminder to ensure we all pay closer attention to every detail, at all times. I'm also thankful that you mentioned the efforts of our associates, and we will continue to provide the... More

Brantford, Ontario, Canada
1 review
5 of 5 stars Reviewed March 7, 2013

Centrally located in London. Room was spacious, clean and the bed was super comfortable. Loved the bedding. Very quiet for sleeping. Excellent staff! Dining room prices a bit high but most hotels seem to have high food prices now. Food though was excellent. Will definitely book again when in London on business.

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you for taking the time to let us know your thoughts. I'm glad to hear that it all went well and we sincerely appreciate your kind words. We strive to make our prices as competetive and as accommodating to our guests as much as possible. Our culinary team uses the highest quality providers to ensure our menu ranks among... More

Burlington, Canada
2 reviews
2 of 5 stars Reviewed February 28, 2013

Had struggles from reservations online to unloading and waited getting into the room. The room was tired and the bathroom had quite a water issue. Have been to many Hilton's and this one was disappointing.

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

My sincere apologies for the inconvenience. We thrive at consistently delivering to expectations and we regret that your experience did not reflect this, at this time. Your concerns were noted and our engineering department immediately resolved the issues. We also have scheduled renovations already in place that will further ensure our guests recieve the best. I wish to thank you... More

Oshawa, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 26, 2013

Stayed last week on a business trip to London. Excellent service at front desk. The room was pleasantly surprising, in that it was very spacious. I have stayed in several Hilton's in the US and Ontario and have found some to be slightly claustrophobic. As I was there by myself, I ended up ordering room service and the burger was... More

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Senior Contributor
22 reviews 22 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 26, 2013 via mobile

Even though the hotel was full due to a pool competition all attention was given to the fact that we were celebrating my birthday. The check in, room service, hotel staff were all exceeded expectations in every way. A true pleasure to have the Hilton in London. It is our favorite and the only hotel we recommend to visitors after... More

Was this review helpful? Yes 1
Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Once again, a belated Happry Birthday to you and it was our pleasure to add to your celebrations. We're pleased to know that despite a very busy hotel for that date, the team was able to still provide the warm service and hospitality, We hope that you consider us again on your next birthday. We will gladly be of service... More

Strathroy, Canada
1 review
5 of 5 stars Reviewed February 26, 2013

We were very pleased with the service we received as well as the accomodations. The unloading area was a little confusing so we drove by it, but were able to quickly return to the unloading area and do our business. The valet outside kept the driveways clear so we were able to get around quickly. We will definitely stay here... More

Was this review helpful? Yes
Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you so much for the kind words Donna. I'm glad to hear everything went well and we are definitely looking forward to serving you again in the future. More

London, Canada
1 review
2 of 5 stars Reviewed February 25, 2013

Stained desk chair, stained comforter. Horrible install of a new heat/AC unit - looked like they used a chainsaw. No trim to finish it, and I could see the power cord in the huge gap around the unit. Litter in the elevator, beer empties in the lobby. They wanted $169/night, but fortunately I got a discount through work for $99... More

Was this review helpful? Yes
Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

I thank you for taking the time to provide us your feedback, and sincerely apologize that we did not provide as you expected. While this is not often the case, we still immensely regret when we fail to deliver, and focus our resources to improve even more. Our Housekeeping and Engineering management were advised and involved in directly and immediately... More

Port Elgin, Canada
Senior Contributor
32 reviews 32 reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 24, 2013

Every year or so we would stay here for the annual London hockey tournament. Very friendly staff. Pool, hot tub, sauna, etc. Only on one occasion was the hot tub drained(some kid pee'd in it). Still a very good place to stay. Only stayed in the 'average' rooms, which has everything one would need and expect. Would come back again... More

Was this review helpful? Yes
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Additional Information about Hilton London Ontario

Address: 300 King Street, London, Ontario N6B1S2, Canada
Phone Number:
Location: Canada > Ontario > London > Central London
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton London Ontario 3.5*
Number of rooms: 336
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Also Known As:
Hilton London Ontario Hotel London
London Hilton

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