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Hilton London Ontario

3.5 of 5
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300 King Street, London, Ontario N6B1S2, Canada
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Hilton London Ontario
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663 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton London Ontario
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Port Perry, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Excellent location to the London Convention Centre. Staff were ready and willing to help with any and every question/concern. Hidden gem is the restaurant on the second floor - delicious food and fabulous service. Starbucks in lobby so that is a definite bonus.

Review collected in partnership with Hilton Hotels & Resorts

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Montreal, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

Very slow in the morning for breakfast and forget items. Not good if in a rush but the supper service was excellent. The maid service was not great. Only made the bed left the same dirty glasses for 5 days and never changed them. Ants due to construction in the room

Review collected in partnership with Hilton Hotels & Resorts

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

My sincere apologies Cheri, and thank you for taking the time to share us your thoughts. We don't normally operate this way, but do understand your concerns. Your feedback was shared with our Housekeeping and Room Service management, and they share their regrets. Thank you for your kind considerations as we near the completion of our hotel wide renovation. Perhaps... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enjoyed a nights stay before flying out early the next morning. They in the middle of construction but it doesn't affect your check in at all. Great to have Starbucks right in the hotel. Room was clean and spacious, pretty easy drive to the airport.

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Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I can't complain! The hotel was nice. The rooms were clean, restaurant, pool were very nice. Good location, it was close to alot of restaurants and stores. The staff was extremely helpful!! Check in was great, restaurant staff were very nice and I got good recommendations for a good local pizza place. Also the Wi-Fi internet was fast.

Review collected in partnership with Hilton Hotels & Resorts

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Oshawa, Canada
2 reviews
5 of 5 stars Reviewed June 30, 2015

Thanks to the staff as this was a perfect stay with one of the most comfortable beds we have ever had the chef prepared a top notch dinner. We will only book this hotel if we are back in London. Even though the front lobby was under construction the staff was friendly and easily to look past the issues of... More 

Review collected in partnership with Hilton Hotels & Resorts

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Listowel, Canada
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed June 29, 2015

This hotel was the worst hotel Iv ever stayed in ever I locked myself out out my room and left my I. D inside so they wouldn't let my back inside They made me go outside where I waited in the rain for 3 hours for the police to come I was absolutely humiliated and now I'm sick Don't ever... More 

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

At our Hilton, apart from guest services, safety and security are on top of our priorities; We have procedures in place to accommodate and provide assistance in obtaining the proper identification. To accomplish this however, requires cooperation and kind considerations. It is regrettable that our attempt to have a conversation in compromise became a hostile argument that required the assistance... More 

Toronto, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 28, 2015

Great staff! very helpful. The room itself was a bit dated, but very clean. The premises are undergoing a renovation, so it is a little awkward, but still very clean and quiet. I had a very nice swim in the pool. Restaurant was also very great with fantastic, friendly staff!

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Chicago
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 25, 2015

The hotel has seen better days. I arrived at 1:30 from Chicago and the lobby was currently under renovation. They had ample rooms and I had asked for a recently renovated room they said it would be an additional $50/night. Since this would have exceeded my employer's hotel limit for London, ON, i passed. The room they put me in... More 

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you. I do regret that you feel this way. While you had mentioned the need for a renovation, you had also acknowledged seeing the ongoing renovation work in our lobby first hand, where our brand new Starbucks is also located. Its feedback such as yours that had motivated us towards the hotel-wide update that we are in near completion... More 

Canada
1 review
3 of 5 stars Reviewed June 24, 2015

This hotel was fairly clean, in a good location in the city. There was some construction being done in the lobby and my boyfriend and I could hear it from our hotel room. The room had a great view, but the bathroom shower had a little bit of mold in it. The furnishings looked a bit dated, but the beds... More 

Review collected in partnership with Hilton Hotels & Resorts

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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you Robyn, for sharing your thoughts, and for your patience and understanding. Our ongoing improvement project is nearly done, but your kind words are still genuinely appreciated. We are looking forward to your next visit to the Hilton London Ontario. More 

Whitby, Canada
1 review
1 of 5 stars Reviewed June 23, 2015

$205.55 for one night. Room is so outdated, it is depressing. Stay at Executive Suites less than 100 meters away like my friends did. Half the price, nicer rooms and better amenities. I felt robbed. Stayed in Motel 6 rooms that looked nicer.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Fernando M, Front Office Manager at Hilton London Ontario, responded to this review

Thank you David for choosing our Hilton, and sincerely regret that you felt we did not deliver to your expectations. The very reason we are undergoing a renovation on such a scale is to address the very same concerns you shared. We hope that you try us once more in the future, after the conclusion of our improvement project, for... More 

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