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Holiday Inn Express & Suites London Downtown

2.5 of 5 Hotel   |   374 Dundas St., London, Ontario N6B 1V7, Canada
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Ranked #17 of 42 Hotels in London
A recent review
4 of 5 stars Reviewed June 12, 2011
al_kennedy Toronto
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152 reviews from our community

Traveler rating
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    37
    4
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express & Suites London Downtown
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Toronto
Contributor
19 reviews 19 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 12, 2011

This hotel was a nice surprise. As a Priority Club Gold member I was offered an upgrade to a suite and it was very large. It even had a small kitchen! I'd gladly stay here for a few days. The room itself was very clean and showed no signs of wear. The bed was extremely comfortable and the linens were... More

Was this review helpful? Yes
SaraDonkervoort, Guest Relations Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Dear Mr. Kennedy, As the Front Desk Manager and on behalf of our staff at the Holiday Inn Express & Suites London Downtown I would like to thank you for your review. Your kind words are appreciated and we are looking forward to you staying with us in the future. We hope to make your next stay even better. Sincerely... More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 8, 2011

I've stayed at the London Holiday Inn Express twice so far, both for work. This is a no-frills business hotel, but I enjoy it very much every time. Holiday Inn Express hotels are basically the same wherever you go -- you can expect a comfy bed, free wifi and complimentary continental breakfast. This London hotel is fairly new. My colleague... More

Was this review helpful? Yes
SaraDonkervoort, Front Office Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Dear Matty7919, Thank you for your review, we are very pleased to have you as a returning customer and hope to see you in the near future! Please inform us of any upcoming stays you will have with us, we would love to thank you in person. Sincerely Brittany Weiler Front Office Manager More

Niagara Falls
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 9, 2011

I booked a room at the Holiday Inn Express online a month in advance. My trip was questionable so I tried to cancel the room 2 weeks prior to my arrival. The hotel manager told me that I got a preferred rate online so it was not refundable. Cancellation was denied and the full $130 was already one my credit... More

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Guelph, Canada
Top Contributor
68 reviews 68 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 7, 2011

I was there with a group of people for New Years Eve. Although I was not going to be loud or rowdy, I did anticipate that I wouldn't be sleeping very well due to hotel guests arriving back from bars. So I had a very interrupted sleep but I did notice that security was always shooing people back into their... More

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Ontario Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 11, 2010

We stayed at the Holiday Inn Express in Dec. Rooms were a bit small but clean and adequate for our overnight purposes. We would chose another hotel if staying longer than overnight simply based on the room size. I like a bit more space. Beds were comfy, staff were courteous, parking underground was excellent and location to downtown was ideal.... More

Was this review helpful? Yes 1
Newmarket, Canada
Top Contributor
88 reviews 88 reviews
20 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 12, 2010

I was very pleasantly surprised by the price and comfort of this hotel. I was attending a conference at the nearby London Convention Centre which is attached to the Hilton Hotel. By walking just 350 m to the Holiday Inn Express I was able to save a significant amount and breakfast was included! It was definitely worth the walk. Breakfast... More

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 9, 2010

I stayed here 1 night on business. Customer service could have been better- front desk was staffed by teenagers who didn't seem to care much- but you can't ask for much better in London, ON. I was impressed with the cleanliness of the room. My only complaint was that the a/c unit was as loud as a locomotive and I... More

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2010

This pleasant little hotel is right in the heart of downtown London. It has on-site parking that's free if you sign up for a loyalty card. We were greeted by a friendly manager and spent the night in a clean, quiet, double-queen room (upper floor). Pluses include: pillow top beds with two pillows (soft and firm), mini-fridge, a decent complimentary... More

Was this review helpful? Yes 1
Toronto, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 6, 2010

Having recently returned from a not-so-pleasant hotel experience in New York City, I was somewhat dreading my business trip to London. I was pleasantly surprised by the helpful staff upon my arrival (which was about 3 hours early, before check-in). The room was a bit on the small side but its amenities are outstanding: Microwave, refrigerator, 32" flat screen TV,... More

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Pittsburgh, PA
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 21, 2010

We had to cancel our reservations and notified the hotel six weeks in advance. Their response to an expected refund is that they do not have to refund money for least expensive rooms booked on line or over the 800 number. Since they will most certainly double the money made on the room this seems counter productive since we will... More

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Additional Information about Holiday Inn Express & Suites London Downtown

Address: 374 Dundas St., London, Ontario N6B 1V7, Canada
Phone Number:
Location: Canada > Ontario > London
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites London Downtown 2.5*
Number of rooms: 109
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Also Known As:
Holiday Inn Express Hotel And Suites London Downtown
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Holiday Inn Express & Suites London Downtown Ontario

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