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Holiday Inn Express & Suites London Downtown

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374 Dundas St., London, Ontario N6B 1V7, Canada
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Holiday Inn Express & Suites London Downtown
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211 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites London Downtown
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Toronto, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 7, 2013

Stayed for a couple of days for a festival. The hotel is downtown and within walking distance from the train station (in the summer). The room although small was very clean and had a fridge and microwave. The bed was quite comfortable. The staff are very friendly and helpful. Free breakfast and WIFI. All and all a very good stay... More 

Helpful?
Thank Yoemmie
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Yoemmie, Thank you for taking the time write up a review about your recent stay with us. I am glad that you enjoyed your time at the hotel and hope you had a fantastic time at the festival you attended. London has many wonderful festivals each summer so it is nice you were able to come and enjoy one of... More 

Kincardine, Canada
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 28, 2013

We were in town to take in the Rock the Park cancer fundraiser and were looking for a centrally located hotel in walking distance of the venue. Since we are reward club members with the chain, it was nice to find it close to the venue. Very clean and updated building. My husband was thoroughly impressed with the front desk... More 

Helpful?
Thank heartgifts
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

heartgifts, Thank you for taking time to write up a review about your recent stay with us. I am glad that you enjoyed your stay with us and it is always wonderful to hear positive things about the hotel and staff working. I will be passing your kind words along to the staff so that they can see the wonderful... More 

Toronto, Canada
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 19, 2013

I've stayed in various Holiday Inn Express Hotels and I must say I always like them. The great thing about them is that you know what you're getting. The lobbies are similar, the rooms are the same, the beds and the pillows are great and the breakfast is a great added benefit. So I was happy to get all that... More 

Helpful?
Thank AM2_Toronto
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

AM2_Toronto, Thank you for taking time to write up a review about your recent stay with us, and such a nice one at that. It is always great to hear such positive things about our hotel and staff. I am glad that you enjoyed your time with us and I hope that we will be your accommodations of choice if... More 

Burlington, Ontario, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 13, 2013

The Holiday Inn Express was exceptionally clean. The bed was comfortable and I had a great nights sleep. The location is perfect for downtown meetings or in our a business meeting at the business school on the campus of Western. We had a warm reception at check-in by a delightful on duty manager. The breakfast was ordinary, but included in... More 

Helpful?
Thank sanderson39
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

sanderson39, Thank you for taking the time to write up such a nice review about our hotel. I am glad that you enjoyed your stay with us and that the staff were so friendly. I am, however, sad to hear about your dissatisfaction with the breakfast, more so the coffee. This is something that I will definitely be looking into,... More 

CONCORD
Level Contributor
177 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed June 24, 2013

I stayed at this hotel for a night and it was a good stay. The hotel is in a good location (about a ten minute walk to the arena), right in the heart of downtown London. The room had a couple of queen beds, refrigerator, flat panel TV and a nice, simple bathroom. Lots of restaurants and bars in the... More 

Helpful?
Thank Traveleasier
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Traveleasier, Thank you for writing up a review about your recent stay with us at the Holiday Inn Express & Suites London Downtown. I am glad that you enjoyed your stay with us and I hope that we will be able to accommodate you again should you return to the London Area. Thanks again, Sara Donkervoort General Manager More 

Golden, Colorado
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 19, 2013

I decided to stay here for a graduation because this chain is always comfortable. With a 3 month old, I didnt want to spend the time to research somewhere else. It was your standard chain hotel. Clean, though the rooms are quite small. The building appears to be from the 70s, but has been updated. Breakfast was a full hot... More 

Helpful?
Thank Megginjackson
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Megginjackson, Thank you for taking the time to write a review about your recent stay at the Holiday In Express & Suites London Downtown. I am glad that overall you enjoyed your stay with us and I hope the graduation you attended was nice. I am sorry about the customer service or lack of, that you received during your stay.... More 

Kitchener, Ontario
Level Contributor
4 reviews
5 of 5 stars Reviewed June 19, 2013

Stayed for two nights. I was greeted by friendly check in staff. They sorted out a glitch at my arrival in a very expedient manner. The room was exceptionally clean and the amenities in the room was exceptional. Everything from a coffee pot (with coffee packets) a fridge, microwave, iron, blow dryer etc. I had forgotten toothpaste and they were... More 

Helpful?
Thank Susan H
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Susan H, Thank you for taking the time to write up a review about your recent stay at the hotel, and such wonderful things to say as well. I will be passing these along to all departments to let them know of the fantastic job they are doing. I am glad you enjoyed your stay and hope that we will... More 

Erie, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 13, 2013

Hotel staff were wonderful and helpful. New guy at the front desk was great to deal with and was very helpful in answering my questions. My business meetings were only a half block away so it was very convient for me to stay at this hotel. Cant wait to go back

Helpful?
Thank Rick L
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Rick L, Thank you for taking the time to write a Review about your recent stay at the Holiday Inn Express & Suites London Downtown. It is always nice to read good things and I will definitely be letting our New Gentleman on the desk know that he was very pleasant and helpful during your time with us. Thanks again... More 

Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

Stayed for one night in early February for son's hockey tournament. Staff friendly at check in. Parking is not free and very tight underground. Park outside in upper level. Rooms are a bit small but were clean. Breakfast was busy but they tried to keep up with crowds. We stick to the cereal and toast and not the hot items.... More 

Helpful?
Thank Soymoosemom
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Soymoosemom, Thank you for taking the time to write up a review about your recent stay at our hotel. I am glad that you enjoyed your time with us and we could provide you with the service that is expected when you go to hotels. Not having a pool is definitely a draw back for some but we have worked... More 

st.johns,nl
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 6, 2013

My credit card was charged for a nite stay that didnt happen.Reservation was made and cancelled within 10 minutes but the hotel put charge through anyways.when called the hotel refused to refund and management refused to return calls.I have researched on the internet and it is a common problem.Will not booked with the chain again and will tell all contacts... More 

Helpful?
1 Thank jackiewhi
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

jackiewhi, I would lke to start by thanking you for taking the time to write up a reveiw about our hotel. It is through first hand experiences that we can make our hotel better. I am not familiar with the exact incident in which you are talking about but it does sound like you booked an advance deposit reservation which... More 

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