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All 42 London hotels

Holiday Inn Express & Suites London Downtown

2.5 of 5 Hotel   |   374 Dundas St., London, Ontario N6B 1V7, Canada
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Holiday Inn Express & Suites London Downtown

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Ranked #18 of 42 hotels in London
A recent review
5 of 5 stars reviewed 1 week ago
goinonholidays Mississauga, Canada
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129 people have reviewed this hotel

Traveler rating
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    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Mississauga, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed for one night while in the area for a concert, and we found the room to be very clean and comfortable. The beds and pillows are awesome!!! The front desk staff were very pleasant and helpful - I would definitely recommend this hotel to friends and family. It's also in a great location, about a 10 minute walk to... More

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1 review
5 of 5 stars Reviewed March 15, 2014 via mobile

After having a horrible experience at a nearby hotel chain I was "saved" by Holiday Inn. The staff was extremely welcoming and professional. The hotel was very clean, our room was large and comfortable and the breakfast was fresh and hot. The downtown location was great for us to experience local places by foot and drive quickly to other locations... More

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SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

moparvenus, It is always fantastic to come into work and read such wonderful things about the hotel and staff. Thank you for sharing your experience from staying at our hotel and we are glad that we could be there in your time of need. We are so happy that we were able to turn your experience in London around to... More

Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 7, 2014

Place is a dump. Rooms are smaller then my on suite. They have one common area in the lobby that's 12X14. They have a breakfast room which is about the only area a group could sit in and in their wisdom or greed decided to rent it. This makes no sense to me!!!! This has to be the most poorly... More

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SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Jdp60, Thank you for reviewing your experience at our property. As we are a Holiday Inn Express, we are a limited service property that offers the basic travel needs of comfort for our guests. We understand that you were part of one of the five teams that stayed with us at our property that weekend and we do try our... More

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed January 30, 2014

I have stayed at this hotel before. The hotel is nice, clean and comfortable. The rooms have nice furnishings, etc. The staff are very friendly at check in and out. The front doors are a little awkward but other than that I didn't find any downside to the hotel. On the other hand I also didn't feel there there were... More

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SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

G Chris B, Thank you for choosing our hotel for your accommodation needs while you were in London. We are glad to hear that our hotel consistently meets your needs and expectations. In regards to the "Wow" effect, we are working towards exceeding our guest expectations. Just one example on how we are trying to achieve this is through installing... More

kitchener ontario canada
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2014

I was in town because my Husband was having a serious operation in london and my son picked a hotel from his cell phone and he talked to a young man on the phone and booked two rooms for himself and for me. when we arrived there he said he got us adjoining rooms and a special price do to... More

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SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

maryhenneberrybraide, Thank you for writing such a fantastic review about our hotel. We are thrilled we were able to go above your expectations and make your stay in London a little bit easier. I will definitely be passing your kind words about the hotel and the staff on the the Guest Services Manager for her to post up for the... More

Toronto, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 22, 2014

I stayed here on business for one night. Front desk staff were friendly and helpful. The entire hotel seems to be in need of updating and there was a musty smell in the corridors. I was in a one-bedroom room - the bedroom did not have a window. The couch was not very comfortable. The bathroom was small. Parking cost... More

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SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

J N, Thank you for taking the time to write up a review about your recent stay at the hotel. We have been located in the heart of downtown for many years and are always updating our property but we are happy to hear our staff was able to assist you during your stay. Unfortunately, because of our downtown location,... More

Halifax, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 20, 2014

Had a brief 3 night stay. Great central location and staff were good too. The Friday night (last of 3) had the hockey teams arrive. When at 5:30pm I called to complain of whole teams running down the hallway they said someone was already on their way up as they saw it on the security camera. Only reason I complained... More

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SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Cynthia P, Thank you for the great review. Sounds like you enjoyed your stay with us and the front desk were able to put an end to an issue before it became a problem. I am glad that you were able to take advantage of the complimentary Express Start Breakfast, the buttermilk pancakes are my personal favourite. Thank you again... More

Kitchener, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 20, 2014

Stayed one night and parts of two days. Hotel was centrally located and close to many amenities. Check in was efficient, rate was reasonable, parking was extra with above and below ground. Double room with two queen size beds was adequate but quite small by normal standards. Include fridge and microwave. We were on the 7th floor facing the main... More

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SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Larry B, Thank you for writing a review about your recent stay with us. Sounds like overall you enjoyed your time at the hotel and I am glad you had a chance to stop by the breakfast bar to take advantage of the complimentary Express Start Breakfast. We are currently working on updating the appearance of the hotel so hopefully... More

Toronto, Canada
Top Contributor
52 reviews 52 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 22, 2013

Stayed one night. Everything went very well. The staff were awesome, i think it was Josh who set us up with a great room and advice on places to eat, drink, and watch a game nearby. Parking above and below ground is included. We thought the free breakfast was very good, scrambled eggs, bacon, yogurt with other typical breakfast items.... More

Was this review helpful? Yes 1
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

longroadtogo, Thank you for taking the time to write such a wonderful review. It is always nice to read a review like this and I will definitely be passing this great message to them and commending them on doing a great job. Thank you for choosing the Holiday Inn Express London for your stay and we do hope to see... More

Orlando, Florida
Top Contributor
107 reviews 107 reviews
13 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed December 19, 2013

This hotel is really just what you want for a stay in London. Centrally located in the downtown area, it makes for easy access to anything you want to do in London. It’s within walking distance to Victoria Park, great restaurants, etc. The staff was so friendly and very helpful with any need or question we had about our London... More

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SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Osprey7, Thank you for the wonderful review, sounds like you took advantage of everything our hotel had to offer. Being centrally located in the downtown area definitely has its advantages, as it gives all our guests a wider selection of places to eat and things to do since many are located within walking distance. The pillows, TV’s and single serve... More

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Additional Information about Holiday Inn Express & Suites London Downtown

Also Known As:
Holiday Inn Express Hotel And Suites London Downtown
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Holiday Inn Express & Suites London Downtown Ontario
Address: 374 Dundas St., London, Ontario N6B 1V7, Canada
Phone Number:
Location: Canada > Ontario > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #18 of 42 hotels in London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites London Downtown 2.5*
Official Description (provided by the hotel):
For your pleasure, our excellent London accommodations offer you free high-speed wireless Internet access and a complimentary hot breakfast. Our hotel amenities also include a fitness centre & a business centre. We hope you will explore our exceptional London hotel deals and rates as you start planning your trip to London, Ontario today. ... more   less 
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