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Kingston Waterfront Hotel, Ontario

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Kingston Waterfront Hotel

3.5 of 5
1 Johnson Street, Kingston, Ontario K7L 5H7, Canada (Formerly Radisson Hotel Kingston Harbourfront)
Hotel amenities
Kingston Waterfront Hotel
68 traveler photos
Ranked #13 of 37 hotels in Kingston
3.5 of 5 stars 167 Reviews
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167 reviews from our community

    Trip type
Traveler rating
    36
    69
    37
    17
    8
Date Rating
Ottawa, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Best night of sleep I've had in a long time!”
5 of 5 stars Reviewed May 5, 2013

I'd like to set the record straight from some of the recent reviews that seem to be fairly harsh about this hotel. It is currently under renovation, it was formerly a Radisson Hotel and is now independently operated. It will be a Delta Hotel sometime around August 2013 once the renovations are complete. The old rooms - I did not... More

Was this review helpful? Yes 2
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
May 6, 2013

Thank you very much for taking the time to write this very detailed review of our hotel. We are absolutely thrilled to receive such positive feedback about our brand new guestrooms! They are very modern and well equipped for today’s tech savvy travellers, but at the same time provide luxurious comfort. Customer service has been our top priority during this... More

Ontario
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Can't wait for renovations to be over...”
4 of 5 stars Reviewed May 5, 2013

Entry to parking garage to a make-shift reception desk, then plywood hallway to elevator was a bit creepy. Hallway on our 1st floor was lamentable, which is why I put 'poor' for the cleanliness rating. But our room was totally lovely, the view on the blue lake spectacular. Most of all, we love the location of this Hotel, with easy... More

Was this review helpful? Yes
See 3 more reviews by MDO44 for Kingston
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
May 6, 2013

Thank you for staying with us during our transformation and for sharing your comments on TripAdvisor. We are looking forward to the completion of our renovations as well and are certain that the final result will be spectacular. We are currently offering all of our guests a full hot and cold complimentary breakfast in our beautiful top floor dining room... More

Toronto, Canada
1 review
“Don't Go”
1 of 5 stars Reviewed May 2, 2013

Stayed there last weekend. After finding our way to the front desk located in what felt like the "mail-room" we got to our room on a un-renovated floor. It was late, we were tired, so into the room we went. It was so dated, comical almost, but like I said, we were tired. Noticed this controller on the bed and... More

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
May 3, 2013

We greatly value and appreciate feedback from all of our guests and this is why we are very disappointed to read your comments. It is very important to everyone here at the Kingston Waterfront Hotel that all of our guests have a wonderful experience and we sincerely regret that you did not. As our newly renovated guestrooms become available we... More

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“This place should be closed!!”
1 of 5 stars Reviewed April 24, 2013 via mobile

Why didn't I read the reviews before booking on Expedia?? The place is a total dump during renovations. Terrible value. The room is one of the worst I've ever stayed in. I feel so sorry for the staff. I don't care how magnificent the property is post Reno it should not be open at this time. Moldy bathroom Toilet doesn't... More

Was this review helpful? Yes
See 6 more reviews by Muskoka21 for Kingston
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
April 25, 2013

On behalf of everyone at the Kingston Waterfront Hotel, we apologize that you did not have a more positive experience at our hotel. Unfortunately you did not give us the opportunity to make things right for you at the time of your check out, but our management team has since reviewed your file and, at this point, your complaints have... More

Ottawa
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Renovations didn't impact us”
3 of 5 stars Reviewed April 5, 2013 via mobile

We stayed here on the Easter weekend, visiting Kingston for the Kids for Kids hockey tournament. The renovations are in full swing, with only one elevator in operation and not much of a front lobby. We didn't have any issues with the elevator delays, likely because the hotel is nowhere near capacity. As mentioned by other reviewers the restaurant is... More

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
April 8, 2013

Thank you for the review, we appreciate your feedback. Our hotel in the midst an exciting remodel but we are making every effort to ensure that each guest has a comfortable stay during this process. It is very good to hear that you were not inconvenienced by the work taking place at our hotel and that you were able to... More

Toronto, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
“Nice place, mega renovations”
4 of 5 stars Reviewed March 5, 2013

As others have said - mega renovations happening right now. We booked here as it looked like a nice place and wanted to eat at the AquaTerra for dinner - we lucked out by dining there the last night they were open before reopening as a buffet during the renovations. Overall, a nice hotel - but mega renovations. The room... More

Was this review helpful? Yes 1
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
March 6, 2013

Thank you for staying with us and sharing your comments. We are glad to hear that you were able to enjoy the AquaTerra experience before the changes. AquaTerra has temporarily moved to our 6th floor Harbour Shadows room which features spectacular panoramic views of Lake Ontario, Confederation Park & Harbour, and Fort Henry. The restaurant is currently offering buffets for... More

Penetanguishene
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Avoid this hotel until fall 2013”
2 of 5 stars Reviewed February 27, 2013 via mobile

The radisson is undergoing renovations, good for them, but don't let them do it on your dime. Be aware that this hotel is renovating one floor at a time, and you will be lodged on a different floor, but the construction is a major annoyance. Dusty hallways, jackhammer and nailing noise, smoking construction workers (strong tobacco smell and other burnt... More

Was this review helpful? Yes 1
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
March 7, 2013

We appreciate your candid feedback about your recent stay at our hotel and we are sorry it was not a more positive experience for you. We are in the process of an exciting transformation and we expect this process to be complete by late spring 2013. During this time we remain committed to the comfort of our valued guests. All... More

1 review
“Tired hotel, Ikea furniture, bored staff”
2 of 5 stars Reviewed February 24, 2013 via mobile

We were very disappointed for our stay. I found the hotel outdated, dingy and the furniture purchased from Ikea. Apparently the hotel is going through an upgrade and its desperately needed. Considering the state of the hotel, I consider myself overcharged. On the plus side, our first floor room had a lovely view of the air handler installed on the... More

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
February 26, 2013

We are very sorry to read this review. Our hotel is in the midst of an exciting transformation; however every effort has been made to ensure the comfort and satisfaction of our guests throughout the entire process. Please contact us directly if you would like to discuss this further. customerservice@diamondhotels.ca More

Toronto
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
63 helpful votes 63 helpful votes
“excellent location”
4 of 5 stars Reviewed February 3, 2013

Stayed at the hotel for my daughter's cheerleading competition. It was perfectly located - we could walk to the K-Rock Centre. Don't miss Wooden Heads pizza across the street - you can eat in or take out to enjoy in your room. Also, a short walk from Pan Chanco bakery, where we were able to pick up supplies for an... More

Was this review helpful? Yes 2
See 2 more reviews by delphi11 for Kingston
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
February 5, 2013

Thank you for this review. It’s great to hear that you were able to take advantage of our unbeatable downtown location. We are in the process of making some updates to our property but we are making every not to inconvenience our valued guests. We hope your daughter had a successful competition and that you will be back to visit... More

Little Rock, Arkansas
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Older and needs remodeling but great staff”
4 of 5 stars Reviewed January 30, 2013

Stayed for several nights for business. The staff here were outstanding, consistently friendly and helpful. The rooms are older but were well cleaned. There was a large flat panel TV and lots of outlets for recharging all your electronics. The bathroom is older and cramped but very clean. Overall, my floor was very quiet at night and the bed was... More

Was this review helpful? Yes
See 3 more reviews by 2trvlers for Kingston
HotelsKingston, Guest Relations Manager at Kingston Waterfront Hotel, responded to this review
January 31, 2013

Thank you for sharing this feedback. It’s always great to hear such positive comments about our fantastic staff. You will be pleased to know that we are in the process of addressing all of your concerns through a complete update of our property. We hope you will be back to enjoy our location, views, and upgraded hotel in the near... More

 
 
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Kingston Waterfront Hotel
3.5 of 5 stars 167 reviews
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Additional Information about Kingston Waterfront Hotel

Also Known As:
Radisson Plaza Hotel
Radisson Kingston
Kingston Radisson
Kingston Waterfront Hotel Ontario
Address: 1 Johnson Street, Kingston, Ontario K7L 5H7, Canada (Formerly Radisson Hotel Kingston Harbourfront)
Region: Canada > Ontario > The Great Waterway > Kingston
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotels in Kingston
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Kingston Waterfront Hotel
1 Johnson Street
Kingston, Ontario K7L 5H7
Canada
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