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Four Points Hotel and Suites Kingston

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285 King Street East, Kingston, Ontario K7L3B1, Canada
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Four Points Hotel and Suites Kingston
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478 Reviews from our TripAdvisor Community

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St. Catharines, Canada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Spent 2 nights this past weekend for a curling bonspiel and had the best stay ever. Not only was the room fabulous but the staff, location, parking was fabulous. Would highly recommend this hotel. We had renovations going on during our stay and there were plenty of notices of what was and was not available. Called the front desk and... More 

Helpful?
Thank noarc1
Barrie, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This hotel is in a great location in the Heart of Kingston. Walking distance to most downtown amenities. Ideal for Feb Fest which this year had a little warm weather which was a damper on the ice sculptures. We Had breakfast at the hotel restaurant it was quite good however a little pricey which it was to be expected at... More 

Helpful?
Thank Dwaine M
North East US
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It is in a very convenient location in downtown area, the service is well-intentioned, and and the hotel management makes a point of doing the right thing. However, the people at the front desk several times had trouble with basic requests for advice about the area. The hotel restaurant is overpriced, however there are a number of nice places within... More 

Helpful?
Thank SteveNEUS
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear SteveNEUS, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. I appreciate your feedback regarding our front desk and restaurant and I have take note. Thank you for choosing our hotel while in the area and we hope to see... More 

Palo Alto, California
Level Contributor
75 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for an event at Queen's University and were very pleased. The staff was super friendly and went out of their way to help us. The room was spacious and I liked that somehow the trimmings and styling felt a little different from your average Four Points/Mid-Market chain hotel. The bathroom, especially, was beautiful and well-appointed. Wifi was... More 

Helpful?
Thank lucygertrudis
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear lucygertrudis, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patience as we improve our hotel and hope that you will return to see our... More 

Oshawa, Canada
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Four Points by Sheraton in Kingston twice at the beginning of January, and both stays were excellent. The Operations Manager, Ed Robinson was the first to greet us, and he ensured we had a very positive experience...we did! Thanks, Ed!

Helpful?
Thank westerner1
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear westerner1, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We appreciate your review and recommendation and I look forward to sharing your kind remarks. Best, Andrew Holmes General... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at this hotel for several days last year immediately before and then after I was taken ill in Kingston and had to go into hospital for eight days. The staff were amazingly helpful and sympathetic - kept our belongings safely locked away whilst I was in hospital; kept a room available for us to stay... More 

Helpful?
Thank Peter A
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Peter A, Thank you for sharing your kind review with us and other travelers. I’m glad our accommodating associates made a stressful time a bit easier. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again and we hope that you are feeling better. Sincerely, Andrew Holmes General Manager More 

Markham, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything is so convenient, the staff was really kind, and friendly. Our room was very clean, and everything looked very neat, and in order. The food was great, too. This experience was a good, and very smooth one.

Helpful?
Thank Andrew A
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Andrew A, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to... More 

Ottawa, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff was friendly, good sound proofing as there was a big party in the hallway and I couldn't hear them. Room was clean and odorless. It was a very busy weekend in Kingston, lots going on. I found it pricey for what I got. They are in the middle of renovations so hopefully it looks more up to date when... More 

Helpful?
Thank Kathy D
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Kathy D, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable, but I'm sorry that you did not find us to be a good value. We appreciate your review and humbly request a return visit. Sincerely, Andrew Holmes General Manager More 

Kingston, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

The catering staff were excellent, as was the meal. The front desk staff were good, but the preparation was conspicuously absent. The administrative effort in advance was woeful. The facility is clean and attractive, and the location is exceptional. This is downtown Kingston - close to everything !

Helpful?
Thank Pest6887
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Pest6887, I'm glad that our facilities, meal and staff made for a successful event. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope to host your party again. Sincerely, Andrew Holmes General Manager More 

Manotick, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 31, 2015

You will certainly get value for your dollar and to that end, do have some of the Starwood benefits such as a high end bed and excellent staff. The location is equally perfect for walking through the downtown core.

Helpful?
Thank Dan L
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Dan L, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to serve our guests better. We look forward to your return! Best, Andrew Holmes General Manager More 

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