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Four Points Hotel And Suites Kingston

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285 King Street East, Kingston, Ontario K7L3B1, Canada
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Four Points Hotel And Suites Kingston
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Four Points Hotel And Suites Kingston
Four Points Hotel And Suites Kingston
Four Points Hotel And Suites Kingston
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352 reviews from our community

Traveler rating
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    76
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for one night. First time staying with this chain. Wife loved the warm cookies at reception. At first a little challenging checking in and figuring out underground parking which is not mentioned as an extra cost on the website. Room had 2 queen beds and for the most part nice room. TV was a little small. Nice touch... More 

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Port Hope, Canada
Top Contributor
106 reviews 106 reviews
31 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I attended this hotel for a conference and our rooms were booked months in advance. When I arrived I was told that my reservation was for the 21st. I explained to the Manager that I didn't make the reservation over the internet, that I called the hotel twice to make sure the reservation was correct. The Manager blamed it on... More 

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear OTRC, We appreciate you taking the time to share your experience with us. My heartfelt apologies for your registration experience. We strive to provide sincere hospitality and we clearly missed the mark. I'm glad your experience with our conference facilities and food was better. Thank you for your honest feedback which we will use to foster improvement; for that... More 

Canada
Contributor
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I too happened to stay while a group of university students were staying at the hotel. They were out of control, running in the hallways, hollering, loud music coming from rooms, and blowing of horns. I called the front desk and was told security would be available at 11pm and they would check on my complaint. The students in the... More 

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear aggiemari, Thank you for your sincere review. We had a group function in-house which caused this disruption and it is certainly not indicative of our norm. I'm sorry that the comfort of your stay was interrupted. I'm glad to know that Sarah and Ryan were able to assist and that the rest of your stay was pleasant. We hope... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I have been to this hotel before and it was always good but our last stay was phenomenal. I can't say enough about the cleanliness of the rooms and treatment from the staff. I am not sure what has changed since I stayed last summer but they have gone from 5 star to break the scale.

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Countrymom21, Welcome back! We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Andrew Holmes General Manager More 

London, Canada
1 review
1 of 5 stars Reviewed 6 days ago NEW

- drunk university students knocking at the door repeatedly - no house phone to call main desk (on the 9th floor)\ - had to go to the maindesk with one of the drunk girls to get the night attendant - fitness room locked due to partyers - not worth the $

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Bobk1964, My heartfelt apologies that unruly and inconsiderate guests interrupted the comfort of your stay. We had a group function in-house which caused this disruption and it is certainly not indicative of our norm. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with comfortable stay. Again, on behalf... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

I arrived at this hotel in the beginning of March 2015. I had a very important meeting the next day and was promptly assigned a room right next to elevator on the sixth floor. Unbeknownst to me, the hotel had a bunch of university students attending their formal that night who were also staying on the same floor. I was... More 

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Ali A, We appreciate your patronage to our hotel. I'm sorry we did not provide you with the restful stay you've come to expect and deserve. My sincere apology that unruly and inconsiderate guests interrupted your sleep. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in... More 

Ottawa, Canada
Top Contributor
75 reviews 75 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Got upgraded to a lake view room and it was definitely appreciated. RMC is across the water, so you have a little bit of history in your face whenever you wake up. The location is prime for this hotel! Walking distance to all the pubs on Princess St,Queens University and all the historical artifacts that are a must see. Rooms... More 

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear DaRealAlliG, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and great location. Thank you for staying with us and we look forward to seeing you again. Best, Andrew Holmes General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I regularly travel to Kingston for weekends and we consistently enjoy ourselves at the Four Points. We've stayed in several hotels in downtown Kingston, but this is the one we keep coming back to. The knowledgeable hotel staff accommodated us in every way and even came rushing with a band aid when my 4 year old stubbed... More 

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Marty O, Thank you for your review and recommendation of our modern hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service made for a truly fantastic experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your... More 

Saskatoon, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We definitely had a great stay here, very clean and great staff. Very nice decor and the restaurant has very good food and a great selection. It's location to the lake is perfect! Would definitely stay here again!

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear goodbuns, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our friendly service and ample amenities. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best,... More 

Brantford, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Spent the weekend with my family here and the hotel was a great home base for all of our excursions. I can only imagine how convenience this location would be in the summer with it being so close to the lake. Staff was friendly and informative and rooms are spacious and updated. Restaurant was great too. All and all, a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear GalleryRat, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our great location and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit... More 

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