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Four Points Hotel And Suites Kingston

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285 King Street East, Kingston, Ontario K7L3B1, Canada
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Breakfast for 2 Included
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Four Points Hotel And Suites Kingston
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Four Points Hotel And Suites Kingston
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411 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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upstate new york
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

Went to Kingston this past weekend , one of many trips there,however it was our first time staying here and we enjoyed it very well. everything seemed very clean, the front desk staff was very helpful and friendly. they were very attentive of our needs along with housekeeping, we ran into a couple of issues which were no fault of... More 

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London, Ontario
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had booked through Book.com. I disovered that I had 'clicked' on the wrong type. by the time I realized my mistake there were no double rooms. I contacted Book.com for assistance, no luck. I called thehotel directly and spoke with Sarah. She was more than helpful in arranging the room type change. The restaurant , while have both good... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear travellerW7937BV, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More 

Naples, Florida
Level Contributor
83 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is well situated in downtown Kingston. It is perfect for the walker as many sites, restaurants and views of the river are close. I found the front desk staff to be very pleasant and informative. The rooms are nice and clean and they have (at a cost) parking underground. I also felt the rates are reasonable for a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Gavin K, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank... More 

Toronto, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel in July 2015, after having booked it through Groupon and I have to commend the manager, Sarah Fothergill, as well as the front desk clerk, for their professionalism and dedication to customer service. We had been duped by Groupon's deceitful marketing practice of advertising Canadian properties, on Canadian websites in prominently displayed (but undisclosed until... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear kristy w, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and I look forward to sharing your kind remarks with Sarah. Best, Andrew Holmes General... More 

Montreal, Canada
3 of 5 stars Reviewed 1 week ago

We stayed here for 1 night. The location is great to enjoy downtown. The room was pretty old, I'd say 80's. We booked and paid for a room with lake view... and got roof crappy view. They offered us the parking for the pain... We don't plan to go back here. We'll go in another hotel as the service and... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Gopher194, We appreciate you taking the time to share your experience. My heartfelt apologies for the disappointment you felt due to the room location you were assigned. Additionally, I regret our service and accommodations left you underwhelmed. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you yet... More 

London, Canada
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is situated in an ideal location in downtown Kingston, close to the waterfront, the market, shopping, multiple (great) restaurants and lots of activities. The hotel rooms looked a little tired. Our room had a lovely view of the waterfront and was very clean. The bed and bedding was very comfortable. The staff on the front desk were professional... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Pipermj, Thank you for your review and recommendation of our hotel and staff. I’m pleased to hear that our friendly service and great location made for a nice experience overall. I have noted your feedback regarding our decor and I'm sorry that noise pollution prevented your from having a good night's rest. We hope that you will consider a... More 

St. Albert
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 1 week ago

The Four Points occupies an enviable downtown position in Kingston that is steps away from the main tourist office, the hop on/off trolley line, market square and the shopping streets. Adjoining the hotel are a number of restaurants and more are five or minute more stroll away. As a result, for both the tourist and businessperson alike the Four Points... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear phrank, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the condition of our rooms; I have taken note. On behalf of our... More 

Waterford, Canada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was a pleasant surprise. The staff were wonderfully accommodating and the rooms were large and clean. I suggest upgrading to a balcony suite that faces the water. The hotel is very close to some fantastic restaurants.

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Brian K, We're happy to hear from you! It's great to know that you enjoyed our modern rooms as well as our great location. Please plan to visit us again the next time you travel to the area. Best, Andrew Holmes General Manager More 

Vancouver
Level Contributor
104 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for work for night recently. The hotel is very central with great options in Kingston around it. Staff were friendly, and had running maps on the ready for those who are interested. My room was clean and quiet and the fitness facilities looked very good. Didn't eat there at all so cannot speak to that.

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear thatcraigguy, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Andrew Holmes General Manager More 

Ottawa, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had the opportunity to stay in downtown Kingston and chose this place based upon the recommendation from a friend. Obviously, I need better friends. The rate I paid was high for the average two queen room I was given. It was dated and there was musty smell throughout the hotel that did not improve my mood. Factor in 16... More 

Was this review helpful? Yes 5
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear WyllPrime, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share... More 

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