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All 36 Kingston hotels

Four Points Hotel And Suites Kingston

3.0 of 5 Hotel   |   285 King Street East, Kingston, Ontario K7L3B1, Canada (Downtown Kingston)
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68%
Ranked #11 of 36 hotels in Kingston
A recent review
3 of 5 stars reviewed 1 week ago
comp-aliance Ajax, Canada
  • Reviews (280)
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280 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

We loved this hotel for it's location - we were able to park the car and walk everywhere we wanted to go...so it was nice not to have to fight the downtown traffic and just go by foot. The room left us wanting. The air conditioner in our room was not working properly and it was a very hot day/night.... More

Was this review helpful? Yes 1
Ajax, Canada
Top Contributor
64 reviews 64 reviews
34 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for business and find this one as nothing out of the ordinary. I would have expected more for a hotel with this calibre but has fallen short of some pleasant experiences one would come out of. The rooms are average, you can hear the noise coming from the adjacent room. This was remedied the next day... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement. I’m sorry we let you down and failed to deliver the exceptional stay our guests have come to expect. Detailed reviews like yours allow us to impact future guest experiences. Thank you for taking the time to write. Best, Andrew Holmes,... More

Montreal
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Having spent a week end in family. Get a suite for the three of us. My daughter did like the cookies available in the lobby, My wife and I the Lemonade. The Hotel has been entirely refurnished. Very well situated downtown Kingston, 2 blocks from the port. Restaurant is empty and discouraging.

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Thank you for your review. While I’m sorry to hear you found the restaurant disappointing; I’m happy to know you appreciated our updated decor, convenient location and delicious cookies. I appreciate you recognizing our strengths while providing us with areas of opportunity for improvement. We hope to host to again. Best, Andrew Holmes, GM More

Toronto, Canada
Top Contributor
94 reviews 94 reviews
51 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I'm a huge fan of this hotel and have stayed here many times in the last few years. Why do I like it so much? Here are some reasons: 1. Location - its right downtown, perfect for dining and shopping, and just a 10 minute walk to Queen's University. 2. Price + service - consistently, it's great value, with extra... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Thank you for sharing your experience with us and other travelers. Your review serves as encouragement towards achieving our goal of providing an experience reflective of our beautiful hotel. Your kind words let us know the efforts across all departments are being noticed. Sincerely, Andrew Holmes, GM More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I used to use this hotel three times a year when in Kingston but it has really changed in the past two years. The first sign some thing is wrong are the "No Parking - City of Kingston permit required" signs on the first 3 levels of the underground parking. Hotel guests are required to park in the lowest level... More

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Top Contributor
56 reviews 56 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Murphey suite with 4 beds!! Couldn't have been better:) The staff at the front desk were very very friendly. Kept our bubbly cold while we were out shopping waiting for the room to be turned over:) Everything was brought up for us, room was very lovely, clean,comfy,lots of space!!!! Couldn't have been better, thank you for the great stay!

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Guest, We're happy to hear from you, and we're glad to know that you enjoyed your stay with us at Four Points by Sheraton Kingston. It's great to know that you enjoyed our clean and comfortable rooms as well as our friendly staff. So glad you had a good time! Sincerely, Andrew Holmes, GM More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is definitely one of my favourite hotels. My room was clean, comfortable and it was very hard to leave my comfy bed with its crisp white linens. The new look to the hotel makes it look very much like a boutique hotel in New York - it such a treat to stay here.

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Guest, Thank you for your review. I appreciate you acknowledging our updated rooms and comfortable beds. I will be sure to share your kind feedback with our staff. Thank you for staying with us and we hope to see you again soon. Sincerely, Andrew Holmes, GM More

Ottawa, Canada
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed at the Four Points Sheraton a number of times before, but we found the hotel on better shape this time than in the past . The room seemed to have been recently renovated. The location is very close to the waterfront and tons of restaurants and pubs. This was Queens University convocation week so everything was busy,... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Thank you for sharing feedback on your experience. We’re pleased to hear our clean updated hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Sincerely, Andrew Holmes, GM More

Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you are looking for a hotel in the heart of downtown Kingston, the Four Points Hotel will not disappoint. From check-in to checkout, we were well taken care of and experienced nothing but topnotch customer service. My most recent stay was for a girls weekend. Shortly after check-in we realized we didn't have wine glasses. The in-room dining staff... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Guest, Thank you for sharing your kind review with us and other travelers. It’s nice to know you enjoyed our convenient location, fresh decor and restaurant. It’s encouraging to hear that our hard work is affecting the guest experience. I look forward to sharing your kind comments with our team! Thank you taking the time to write. Sincerely, Andrew... More

Senior Contributor
41 reviews 41 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Check in was fast and staff very friendly and accommodating. Location is excellent and Kingston Brewery next door is great food. Room had small bugs on ceiling and windows. If you sat for a few minutes the bugs were on you. Down south you could call them "no see ums". We went out for dinner and reported this to the... More

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Additional Information about Four Points Hotel And Suites Kingston

Address: 285 King Street East, Kingston, Ontario K7L3B1, Canada
Phone Number:
Location: Canada > Ontario > Kingston > Downtown Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points Hotel And Suites Kingston 3*
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Also Known As:
4 Points Hotel And Suites Kingston
Four Points Hotel Kingston
Four Points Kingston
Kingston Four Points
Four Points Hotel And Suites Kingston Ontario

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Business Hotel in Kingston
Hotel Class
Official Description (provided by the hotel)
The Four Points by Sheraton Kingston offers guests a hotel with a great view of Kingston and Lake Ontario. We have 171 guest rooms and suites located close to 1000 Islands and Queen's University. ... more   less 
Number of rooms
171

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