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Four Points Hotel And Suites Kingston

3.0 of 5 285 King Street East, Kingston, Ontario K7L3B1, Canada
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#11 of 36 Hotels in Kingston
310 Reviews 3.5 of 5 stars
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Four Points Hotel And Suites Kingston
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Four Points Hotel And Suites Kingston
Four Points Hotel And Suites Kingston
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310 reviews from our community

Traveler rating
    73
    133
    69
    22
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The family did a fair bit of hotel hopping this summer and this was the best stay of all. We had a 9 th floor room that was immaculate with a great view. Extremely spacious bathroom and a decent sized fridge (which I had requested prior to arrival). The room itself was also quite spacious. The staff was great and... More

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Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were unable to obtain a room at the conference location, but took one here. It was satisfactory in all respects. Its location is ideal if you have activities in the core of Kingston. The front desk and cleaning staff were helpful and cheerful for the three days we stayed. The only criticism is that the hotel could use some... More

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Kincardine, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I'll preface my remarks by saying that we have previously stayed at this hotel and found the room on the 9th floor to be excellent. This time however, I think we were put in a room on the 6th floor that hadn't seen cleaning for quite a while. We were staying with Starwood Preferred Guest programme and were told that... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Mary C, We sincerely regret your experience. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments regarding housekeeping and the cleanliness of your room. These are of great importance and allow us to monitor... More

Ottawa
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have stayed a many Kingston hotels and the Four Points Sheraton is now my hotel of choice. The rooms were renovated a few years back, the beds are comfortable, you can't beat the location and the staff are super friendly. Go often enough as was the case with me and they address you by name which in this day... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Rtistik, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and are feel happy to be your hotel of choice in the area. Best,... More

Vancouver
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We only stayed here for a night. The location was great as it was close to a lot of restaurants, bars and the pier (where you could purchase thousand island cruise). One plus of this hotel is the guest laundry room which really saved us as we were in the last leg of our east coast trip and haven't been... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear sandman8888, I appreciate you acknowledging our great location, convenient guest laundry and accommodating staff even though you were not completely satisfied with your stay. Guest satisfaction is our highest priority and I regret that we left you underwhelmed. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review... More

Evanston, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at the hotel for one night. The check-in person was very friendly and helpful. The first room they gave us smelled like moldy gym socks, but they switched us to another one that was fine. The location is great, and downtown Kingston has a lot of nice restaurants and bars.

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear kafka187, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our friendly service and location. Our associates work hard to provide a pleasant stay and your feedback, both positive and areas of improvement, assist us in that effort. We hope to host you again on a return visit. Best, Andrew Holmes General Manager More

Ottawa, Canada
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Four Points for a night in August because we got a really good deal. We were upgraded to a suite. The front desk staff were very friendly and helpful. However, the room was rather dark and we could hear the television of the people next door while trying to sleep. Considering we got the room at... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear thesparkes, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our value, friendly staff, and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to... More

Sydney, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice small Sheraton Hotel walking distance to Pier, markets and Restaurant short drive to Old Fort Henry we took a dinner cruise across Thousand Islands Region and been told that the thousand island dressing was invented in that area.

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Magiting, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our modern hotel and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you... More

Stafford, United Kingdom
Top Contributor
77 reviews 77 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Arrived here after 36 hours travelling 4000 miles, to be told I was being moved to another hotel as they had overbooked. I had particularly booked this hotel to be with 10 other work colleagues. Despite me having a confirmed booking reference , being on my knees with tiredness and alone a long way from home , it was met... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear sarahmary572, We sincerely regret your experience; it is never our intent to relocate any guest. I’m sorry we disappointed you and I’m sure that was frustrating after a long day of travel. It was my pleasure to upgrade you to a complementary suite for the inconvenience we caused you. We strive to provide comfort and sincere hospitality to all... More

Kawartha Lakes, Canada
Top Contributor
137 reviews 137 reviews
31 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights while touring the area. This was during Bluesfest. The hotel is decent. The location is great. Convenient underground parking. Very slow elevators. Room was acceptably clean; Bathroom barely so. Bathroom is overdue for an overhaul. Service at the front desk ranged from very good to annoying. Didn't try the restaurant.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Whiskywizard, Thank you for sharing your review and recommendation. We’re pleased to hear our clean modern hotel and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Andrew Holmes... More

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Additional Information about Four Points Hotel And Suites Kingston

Address: 285 King Street East, Kingston, Ontario K7L3B1, Canada
Phone Number:
Location: Canada > Ontario > Kingston > Downtown Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points Hotel And Suites Kingston 3*
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Also Known As:
4 Points Hotel And Suites Kingston
Four Points Hotel Kingston
Four Points Kingston
Kingston Four Points
Four Points Hotel And Suites Kingston Ontario

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