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All 37 Kingston hotels

Four Points Hotel And Suites Kingston

3.0 of 5 Hotel   |   285 King Street East, Kingston, Ontario K7L3B1, Canada (Downtown Kingston)
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68%
Ranked #12 of 37 hotels in Kingston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
kathyjohndj Oshawa, Canada
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255 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oshawa, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just returned from two nights at this hotel. I have stayed here often as my daughter goes to school in Kingston. They have updated the lobby and the rooms. The restaurant is better than most hotels and I have never had a bad meal there. I highly recommend the ribs! My only complaint is that they have rented out... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

kathyjohndj, We appreciate your feedback and continued patronage at Four Points Sheraton Kingston. We're pleased to know our friendly service and great food consistently make for an enjoyable stay. We apologize for any frustrations you experienced with parking and thank you for bringing these concerns to my attention. We hope to see you again soon! Sincerely, Andrew Holmes, General Manager More

Waterloo, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Great Kingston location, but the hotel looks very run down. I've been staying at this hotel since it opened back in the late 90's. We stayed at least twice a year with our family, and we've watched it decline slowly over the years. I've read other reviews about rooms having been updated, but ours had not. The bathroom was particularly... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Ambi66, Thank you for your continued patronage and feedback on opportunities for improving our guest experience. We apologize for your disappointment with your bathroom and assure you that your comments have been shared with our maintenance staff in order to repair those items. I am pleased to know the cleanliness of our accommodations met your satisfaction otherwise. We hope you'll... More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

At first we thought this was a good choice because it was near the Kingston General Hospital. My mother was in the hospital to remove a brain tumour, the beginning of her fight against brain cancer. We spent one night there which was fine but requested that the hotel hold our room for the second night as we did not... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Renee M, We appreciate you choosing to stay with us and sincerely apologize that we were unable to accommodate your request for extending the cancellation policy. We value you as our guest and hope to restore your faith in our hotel and service team. Thank you again. Sincerely, Andrew Holmes, General Manager More

Ottawa
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 12, 2014

I have stayed at this hotel at more than 6 occasions during the last year. Higher floors on the south side have a nice lake view. Rooms are all clean and recently updated. More recently, part of lobby was renovated and the swimming pool is now available for use. Most good restaurants in downtown Kingston are close by. You can... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

JamesKhan, Many thanks for your review and continued patronage at Four Points Kingston. We appreciate you sharing feedback on our clean accommodations and recent updates. We hope you'll return for another visit in the near future. Thanks again! Sincerely, Andrew Holmes, General Manager More

Ottawa, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2014

I too wish the pool and gym were open but we really enjoyed our stay. We were in town for a concert and managed to book a deal with a computer glitch - the rate was ridiculously cheap and we half expected that we would have to pay more when we arrived but not only was the rate honoured, we... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

luvtravelling_13, Thank you for taking the time to share your kind review of Four Points Kingston. It's great to hear our staff's warm hospitality made for an enjoyable stay and you found our convenient location perfectly suited for your travel needs. We look forward to sharing our renovation updates with you when you visit us again in the summer! Thank... More

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2014

Stayed here 4 years ago. This time, the lobby and gym/pool under renovations. I wish the gym/pool was open! Otherwise, the staff at desk was friendly and very accommodating. I will definitely stay here when I'm back in town again.

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

boomdeyada, Thank you for writing a review from your return visit with us at Sheraton Four Points Kingston. We appreciate your understanding as we work to improve our facilities and we look forward to sharing our renovation updates on your next visit. Thank you again for writing. Sincerely, Andrew Holmes, General Manager More

North Bay, Canada
Top Contributor
62 reviews 62 reviews
32 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed February 6, 2014

Great customer service from check in. Knowledgeable staff, fast and efficient. Room was clean and fresh. Enjoy the comfortable bed and pillows. Breakfast was a typical buffet, wish food were hotter though. Thanks to all

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

June C, Thank you for sharing feedback from your visit to Sheraton Four Points Kingston. We're glad our clean accommodations and friendly staff made for a comfortable stay. I have taken note on your feedback regarding the breakfast items and wish to thank you for your valuable comments. We hope you will visit us again soon. Thank you once again... More

Belleville, Canada
1 review
2 of 5 stars Reviewed February 2, 2014

If you are looking for a mediocre, tired room, enjoy indifferent front desk service and want to pay for parking at a supposed four star hotel in Kingston, then maybe this hotel will suit you. We booked this hotel for a girl's night hoping to enjoy its amenities. Ha Ha Ha. The pool and spa are closed, so that was... More

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Keith S, Thank you for writing. It's unfortunate to hear that you did not have a satisfying stay. I sincerely apologize for the areas we failed to meet your expectations. We are currently in the process of completing a significant renovation and hope you will return to see our improvements. Thank you again for your feedback. Sincerely, Andrew Holmes, General... More

Windsor, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2014

I had a great stay at the Four Points in Kingston. The location couldn't be better, surrounded by amazing cafes and restaurants. The staff were really helpful and friendly. I really can't complain about my stay. The room was lovely!

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Alishya B, We appreciate your review and we're glad you enjoyed a great stay with us at Sheraton Four Points Kingston. We hope you'll have an opportunity to visit us again and continue to explore all that our area has to offer. Thank you once again for writing. Sincerely, Andrew Holmes, General Manager More

Belleville, Canada
Top Contributor
62 reviews 62 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 16, 2014

Just steps from the Kingston Brew Pub and at least four top-notch restaurants! Every stay here, I have been treated to a spotlessly clean room, in a quiet building, and attended to by deferential but competent staff. Breakfast is acceptable for a hotel.

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

zubill, We appreciate your review and complimentary feedback from your stay with us at Four Points Kingston. It's fantastic to hear that we consistently deliver clean accommodations and excellent service during your visits. Thank you again for your review and patronage. We hope to see you again soon. Sincerely, Andrew Holmes, General Manager More

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Additional Information about Four Points Hotel And Suites Kingston

Also Known As:
4 Points Hotel And Suites Kingston
Four Points Hotel Kingston
Four Points Kingston
Kingston Four Points
Four Points Hotel And Suites Kingston Ontario
Address: 285 King Street East, Kingston, Ontario K7L3B1, Canada
Phone Number:
Location: Canada > Ontario > Kingston > Downtown Kingston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points Hotel And Suites Kingston 3*
Official Description (provided by the hotel):
The Four Points by Sheraton Kingston offers guests a hotel with a great view of Kingston and Lake Ontario. We have 171 guest rooms and suites located close to 1000 Islands and Queen's University. ... more   less 
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