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Four Points Hotel And Suites Kingston

3.0 of 5 285 King Street East, Kingston, Ontario K7L3B1, Canada
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Four Points Hotel And Suites Kingston
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Four Points Hotel And Suites Kingston
Four Points Hotel And Suites Kingston
Four Points Hotel And Suites Kingston
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321 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oak Park, Michigan
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the Four Points Kingston Ontario with my family a few months back. The lobby is almost nonexistent, this place is all business. The rooms are tastefully furnished, but not very roomy. The beds were very comfortable, with good sheets and comfortable pillows. I get the feeling that this hotel caters more frequently to the business traveler been... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear YehudaB_13, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and comfortable accommodations. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best,... More 

Portland, Ontario
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We booked the room through Sheraton's call centre in Dallas. The hotel doesn't seem to have a local number. We were quoted $122.50 but when we got our VISA bill it said $146.96. Converted to Canadian dollars at 1.1641 (rather high) it became $169.92. When bookings are made from Canada for a hotel located in Canada, why do they not... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear portlandpeter, Thank you for your time in reviewing our hotel. I'm so sorry for your poor reservation experience and for any confusion over your bill. I'm at your service to answer any billing questions you may have. Your review, which highlights an area for improvement, serves as encouragement towards achieving our goal of providing the best accommodations and service.... More 

Toronto, Canada
1 review
1 of 5 stars Reviewed November 6, 2014

Stayed for two nights in two rooms and was very disappointed with the whole stay .to start with I booked both rooms with lake view, stayed in the 5th floor with a lake view but most of the view is blocked by a big condo in the middle we could only see the lake from the sides. Asked for a... More 

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear thriks, I'm sorry your stay was interrupted by our express check-out service and for your disappointment in our lake views. Our staff strives to provide sincere hospitality and we clearly had a breakdown in communication regarding your departure. Please accept my apology. Honest feedback like yours encourages improvement for future stays; for this reason, I hope you will visit... More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

Stayed at four points for one night in a business trip ( September 25-26). The staff was great, mentioned that I have to attend a meeting in an hour and the girl at the reception immediately looked up the site of my meeting and gave me a map with directions. The room was clean and the beds comfortable.

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Camelias2013, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Andrew Holmes General Manager More 

Oshawa, Ontario, Canada
Contributor
20 reviews 20 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 2, 2014

This is my third time at this hotel - attending for Queen's IRC program. This time I found the beds (tried both) to be very uncomfortable - sagging in the middle. Staff are lovely however. While we were in one of the ballrooms water began leaking from the ceiling. With the pool above us and not sure what was going... More 

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear rhonad, Thank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay our guests have come to expect. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to... More 

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed November 2, 2014

This the 5th time I've stayed at the Four Points in Kingston, as the price for a night at this waterfront property can't be beat. The local is ideal for whatever reason you have to stay in Kingston. It's not as nice as the Residence Inn, but in terms of bang for your buck it really is a bargain. The... More 

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ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear James B, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our good location and value. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best,... More 

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 27, 2014

Sorry guys but despite excellent staff there are some serious issues at this hotel. I was there for the Queens IRC program and found my room to be in disrepair with wallpaper pealing off the walls, worn carpet and moldy bathroom tile grout. While the Queens IRC event was executed very well, the powdered egg breakfast was absolutely disappointing. Please,... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Rob197738, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay our guests have come to expect. The little details definitely do make a trip and we regret we missed the mark. Your feedback... More 

Newmarket, Canada
Top Contributor
70 reviews 70 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 14, 2014

Over the years in business , I had stayed here a few times and it was now time for my wife and I to spend a weekend here for pleasure. The hotel is located a block from city hall and the farmers market and antique markets are held on the square there at the back of the building. In front... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear John B Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you and your wife experienced due to our modern accommodations, good location and friendly service. On behalf of our entire team, I thank you... More 

Goose Bay, NL
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 8, 2014

The room was spotless, the service was pleasant and very quick, and the morning buffet breakfast was extremely well stocked with a wide variety of choices. Although we were travelling as 2 couples, we did see several families with young children. We would definitely stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear Parisisalwaysgood, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Andrew Holmes General Manager More 

Washington DC
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 2, 2014

Ideal location, bang in the centre of Kingston. I got a spacious room on the top floor, with balcony, and free wi fi, overlooking St George's Cathedral (probably because I am a Starwood Preferred Guest). Friendly staff (though there was only one staff member on duty when I checked in). Theres an indoor pool (wish Id brought my trunks!) In... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Four Points Hotel And Suites Kingston, responded to this review

Dear VayaConDiosAmigo, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we look forward to seeing you again on a return... More 

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Additional Information about Four Points Hotel And Suites Kingston

Address: 285 King Street East, Kingston, Ontario K7L3B1, Canada
Phone Number:
Location: Canada > Ontario > Kingston > Downtown Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points Hotel And Suites Kingston 3*
Number of rooms: 171
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Also Known As:
4 Points Hotel And Suites Kingston
Four Points Hotel Kingston
Four Points Kingston
Kingston Four Points
Four Points Hotel And Suites Kingston Ontario

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