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Ambassador Hotel & Conference Centre

#12 of 37 Hotels in Kingston
Certificate of Excellence
1550 Princess St, Kingston, Ontario K7L 4X6, Canada
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Best prices for: 1 room 1 guest
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Ambassador Hotel & Conference Centre
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Ambassador Hotel & Conference Centre
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610 reviews from our community

Traveler rating
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    135
    51
    25
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257
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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Kingston, Canada
Top Contributor
54 reviews 54 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My wife reserved two rooms for two nights so she and her friends could stay there for a ladies only conference called Springarama. Although my wife lives in Kingston she thought it would be nice to get away and spend some time in a nice hotel. Well that all changed the first night!!! She went to use the ceramic mugs... More 

Was this review helpful? Yes 1
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you Kicker23, We sincerely appreciate you taking the time to write a review about your wife's recent visit with us at The Ambassador Hotel & Conference Centre. The Springarama Conference has been coming to the Ambassador every year for a very long time and we appreciate the continued loyalty. Your feedback is important as it helps us to grow... More 

Whitby
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was nice and clean however I was there for an event that was over 4 days long. I know a few of the people I was with had issues with cold water during the stay. Also, they had to unclog their own toilet because there was no maintenance person on staff in the evening. It is a hotel...there... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Christine, It sounds like the SHINE DANCE competition was a great weekend. We take every review seriously and wish every stay was perfect! I am going to look into the issues you experienced regarding our water and the maintenance coverage. I do hope that we see you again next year. I am sorry that the weekend was not a... More 

Green Valley
1 review
3 of 5 stars Reviewed 2 weeks ago

Had a dance competition at the hotel so I decided to stay at the same pace. The rooms look old and they should renovate them. The room service food was not edible, tasted like frozen food! Will not be going back!

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear France, Thank you for taking the time to review our hotel. I would like to talk to you about your experience. Please feel free to contact me at your convenience. My direct line is 613-541-4681. We really take pride in our hotel and restaurant and wish to better understand how your experience was and how we can make improvements.... More 

Winchester
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel was nice, staff was pleasant, unfortunately I booked on a weekend where there was a dance competition in the conference area. I was not warned of this ahead of time. Very loud, kids running up and down the halls til late in the evening, then parents partying in the halls after the kids were in bed. Difficulty entering and... More 

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Heather, Thank you for the review. Yes SHINE DANCE competition is a busy time for us! We hope to see you again, please feel free to reach out to me next time you are in town. I will personally take care of your reservation! Yours in Hospitality, Karla More 

Smiths Falls
1 review
5 of 5 stars Reviewed 2 weeks ago

Very comfortable and enjoyable stay. The staff where exceptional and the guest room was clean and comfortable. Kids enjoyed the waterpark. We will be returning next year. Likes that there was parking all around the building.

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Leslie, Thank you for the lovely review! We love reading all of our reviews but yours made our day! Have a great summer and we look forward to seeing you next time! Sincerely, Karla More 

Sudbury
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall everything was fantastic. Restaurant was slow due to the high demand of people but overall satisfactory was met and we were very thrilled with the overall atmosphere and kindness the staff met

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Beverly, Thank you for the review. We look forward to seeing you again! We love hosting the SHINE DANCE group! Yours in Hospitality, Karla More 

brockville
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed April 9,10 and 11th. Facility is laid out well. Front desk staff is very friendly and helpful. Food in the restaurant is good if they get your order right however the waiteresses are very friendly. We stay for dance competitions so we know what we are in for but hotel is convenient as competition is at the hotel.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Jody Lynn, Thank you for taking the time to review the hotel. I will certainly share this review with my team to improve our service for the future. We really enjoy hosting the SHINE DANCE competitions. I am sorry we did not meet your expectations overall- we wish to impress all of our guests! Yours in Hospitality, Karla More 

Orillia
1 review
1 of 5 stars Reviewed 2 weeks ago

The room was disgustin. The tub and sink had long black hairs in it. The window was smudged with sticky residue. The mirror by the desk had splatters all over it. The bed spreads had crusty residue on them. It's like they didn't even try to make it look clean. My girlfriend called the desk to let them know and... More 

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Michael, I am sorry that we did not meet your expectations. I would really like to speak to you. Can I ask that you please call me at 613-541-4681 at your earliest convenience? I would like to know more details in order to correct this situation. This is not the type of get away we wish for any of... More 

Brockville
1 review
2 of 5 stars Reviewed 2 weeks ago

My room was freezing cold due to cold air from hallway which was also freezing cold. Room Services food was horrible and expensive, not enough power outlets to charge my devices, internet connection corrupted my tablet.

Review collected in partnership with this hotel

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Christina, Thank you for bringing these concerns to our attention. I am sorry that we didn't meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Sincerely, Karla Brennen Director of Sales and Marketing More 

Green Valley
1 review
5 of 5 stars Reviewed 2 weeks ago

Breakfast was expensive. Choices limited for vegetarian diet. Would be nice to have more healthy choices Overall satisfied and large meal portions definitely would recommend to family and friends. Staff was very friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes
KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Shallan, Thank you for the feedback on the food. We appreciate all comments. Coincidentally, we just rolled out a new menu in JM's this Wednesday! I hope you can return and give it a try :) Karla More 

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