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Ambassador Hotel & Conference Centre

3.0 of 5 1550 Princess St, Kingston, Ontario K7L 4X6, Canada
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Certificate of Excellence 2014
Ambassador Hotel & Conference Centre
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Ambassador Hotel & Conference Centre
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366 reviews from our community

Traveler rating
    146
    111
    69
    27
    13
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116
89
14
84
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We booked 16 rooms for a Novice hockey team. When booking we were told how kid friendly the hotel is.... That was far from the truth our team was so disappointed by the service that we won't be coming back. We had an entire row of rooms and the parents and kids simply wanted to have fun. We were threatened... More

Was this review helpful? Yes
Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A really no-frills utilitarian looking place that still manages to provide clean, nicely updated rooms, comfortable beds, and a really great prime rib buffet on Saturday nights. The glass elevators are perfectly cheesy 1970s time machines, as is the trip down the little waterslide in the pool area. The eucalyptus steam room was a nice amenity. Not fancy, but surprisingly... More

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Punta Cana, Dominican Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

We booked this hotel because it had a pool, hot tub, waterslide...sounded great, until you meet the pool staff. Kids can't use hot tub... cause it is supposedly unsafe...what??? Waterslide says open at 5 pm, but no it's not...it is at their discretion. Kids playing at splashpad aren't allowed to lean or touch the waterpark toys. Head lifeguard is obviously... More

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1 review
3 of 5 stars Reviewed 2 weeks ago

The staff was very friendly but the hotel could use some renovations. The elevator shaft was dirty and the swipe keys were finicky. The rooms were average but parts of the ceiling were appearing to need some touch up. The pool area was very nice. The breakfast was good but expensive. We got a breakfast that was a little nicer... More

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for taking the time to write about your recent stay at The Ambassador Hotel & Conference Centre. Your feedback is so important to our continued improvement and success so we have shared your comments with the entire Ambassador Team so we can assess our performance and facilities. We hope to welcome you back soon. Kindest Regards, Madelene Medeiros... More

Whitby, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check-in was fast and staff was freindly. Parking was diffucult, not well lit and the entrance/exit to road is a blind turn. No free breakfast, but the buffet breakfast served in restaurant is excellent. Don't buy off the menu, they charge $3/cupof coffee, it's free with $15.00 buffet. Omelets are $12, but included in the buffet. Pool area has three... More

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you. We appreciate you taking the time to comment on your recent stay at The Ambassador Hotel and Conference Centre. Your feedback is so important to our continued growth and improvement. Your comments have been shared with our team so we can assess our performance and also to congratulate our team on all of their hard work. We are... More

2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed last night for one night. We got in our room after checking in, and it was freezing cold! The air conditioner was on when it's chilly outside. Barely any heat in the bathroom. When we got in we also had some items for the fridge, the fridge however was not even plugged in!! Our jacuzzi tub had a stain... More

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for taking the time to comment on your recent visit to The Ambassador Hotel & Conference Centre. We appreciate your feedback. It is what helps us to improve our facilities and services. We aspire to offer you hospitality at fair rates and we hope you leave with plans to return in the future. Your comments have been shared... More

Toronto, Canada
Top Contributor
184 reviews 184 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The reason the pillow is the focus of this review is that it is the most noticably comfortable pillow in all of my hotel stays AND I was really only there for the sleep. I checked in after midnight and left early in the morning. The check-in process went smoothly and staff was friendly. There is lots of free parking,... More

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Wow!! Thank you for taking the time to comment on your recent visit at The Ambassador Hotel & Conference Centre. We are so happy that you enjoyed your stay (and had a restful night's sleep) We are delighted that you will come back and see us again soon. We offer complimentary wireless internet access throughout the entire hotel. Instructions on... More

Whitby, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

- laundry procedures need to be reviewed I had "clean" sheets out on my bed day 2 and they had blood stains on them. They were changed quickly though - carpets of many rooms looked old and outdated - one vending machine took my money and gave me incorrect change, and the second time just look the money with not... More

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for taking the time to give us your feedback regarding your recent stay at The Ambassador Hotel & Conference Centre. Your comments help us to assess our performance and improve our services and facilities. We have shared this with the entire Ambassador Team. We look forward to having you back again soon. Kindest Regards, Madelene Medeiros Assistant General... More

Port Hope
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 17, 2014

The staff in both the restaurant and front desk were super! The rooms were clean-ish. I was most surprised to go into the washroom and find several hair, not belonging to myself and my partner. I work in a 5 star Bistro/ Inn so maybe my observation to detail, is a gift or curse. Other than that, this older hotel... More

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for taking the time to give us your feedback about your recent stay at The Ambassador Hotel & Conference Centre. Your comments are important to our continued improvement and success. They have been shared with our team so we can provide all of our guests with the services and atmosphere for a comfortable stay. Looking forward to having... More

Barrie, Canada
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2014

After reading other people's reviews I was sceptical but pleasantly surprised. The restaurant was very good and the rooms were clean and comfortable. I would stay again with my family. Unfortunately I didn't get to see the town.

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Wow!! Thank you. We appreciate you taking the time to comment on your recent experience at The Ambassador Hotel & Conference Center. We are very proud of our facilities and customer service. Your comments have been shared with the entire Ambassador Team to congratulate them on all of their hard work. We hope you will come back and see us... More

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Additional Information about Ambassador Hotel & Conference Centre

Address: 1550 Princess St, Kingston, Ontario K7L 4X6, Canada
Location: Canada > Ontario > Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ambassador Hotel & Conference Centre 3*
Number of rooms: 246
Reservation Options:
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Also Known As:
Ambassador Hotel Kingston
Ambassador Conference Hotel
Hotel Ambassador Conference
Ambassador Hotel & Conference Centre Kingston, Ontario

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