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Ambassador Hotel & Conference Centre

#11 of 37 Hotels in Kingston
Certificate of Excellence
1550 Princess St, Kingston, Ontario K7L 4X6, Canada
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Ambassador Hotel & Conference Centre
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Ambassador Hotel & Conference Centre
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609 reviews from our community

Traveler rating
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    135
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257
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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  • Mar-May only
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  • Jun-Aug only
    (134)
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    (95)
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    (159)
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Whitby
1 review
4 of 5 stars Reviewed 3 days ago NEW

The hotel was nice and clean however I was there for an event that was over 4 days long. I know a few of the people I was with had issues with cold water during the stay. Also, they had to unclog their own toilet because there was no maintenance person on staff in the evening. It is a hotel...there... More 

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Green Valley
1 review
3 of 5 stars Reviewed 6 days ago NEW

Had a dance competition at the hotel so I decided to stay at the same pace. The rooms look old and they should renovate them. The room service food was not edible, tasted like frozen food! Will not be going back!

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Winchester
1 review
3 of 5 stars Reviewed 6 days ago NEW

Hotel was nice, staff was pleasant, unfortunately I booked on a weekend where there was a dance competition in the conference area. I was not warned of this ahead of time. Very loud, kids running up and down the halls til late in the evening, then parents partying in the halls after the kids were in bed. Difficulty entering and... More 

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Smiths Falls
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very comfortable and enjoyable stay. The staff where exceptional and the guest room was clean and comfortable. Kids enjoyed the waterpark. We will be returning next year. Likes that there was parking all around the building.

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Sudbury
1 review
4 of 5 stars Reviewed 6 days ago NEW

Overall everything was fantastic. Restaurant was slow due to the high demand of people but overall satisfactory was met and we were very thrilled with the overall atmosphere and kindness the staff met

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brockville
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed April 9,10 and 11th. Facility is laid out well. Front desk staff is very friendly and helpful. Food in the restaurant is good if they get your order right however the waiteresses are very friendly. We stay for dance competitions so we know what we are in for but hotel is convenient as competition is at the hotel.... More 

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Orillia
1 review
1 of 5 stars Reviewed 1 week ago

The room was disgustin. The tub and sink had long black hairs in it. The window was smudged with sticky residue. The mirror by the desk had splatters all over it. The bed spreads had crusty residue on them. It's like they didn't even try to make it look clean. My girlfriend called the desk to let them know and... More 

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Michael, I am sorry that we did not meet your expectations. I would really like to speak to you. Can I ask that you please call me at 613-541-4681 at your earliest convenience? I would like to know more details in order to correct this situation. This is not the type of get away we wish for any of... More 

Brockville
1 review
2 of 5 stars Reviewed 1 week ago

My room was freezing cold due to cold air from hallway which was also freezing cold. Room Services food was horrible and expensive, not enough power outlets to charge my devices, internet connection corrupted my tablet.

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Christina, Thank you for bringing these concerns to our attention. I am sorry that we didn't meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Sincerely, Karla Brennen Director of Sales and Marketing More 

Green Valley
1 review
5 of 5 stars Reviewed 1 week ago

Breakfast was expensive. Choices limited for vegetarian diet. Would be nice to have more healthy choices Overall satisfied and large meal portions definitely would recommend to family and friends. Staff was very friendly.

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Shallan, Thank you for the feedback on the food. We appreciate all comments. Coincidentally, we just rolled out a new menu in JM's this Wednesday! I hope you can return and give it a try :) Karla More 

Queenston
1 review
4 of 5 stars Reviewed 1 week ago

This location is an excellent facility and has always met my traveling needs. This stay there was a cleanliness problem caused by a group staying however staff was working tirelessly to clean up. Will continue to return. Stayed here over 50 room nights over the last ten years

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KarlaBrennen, Director of Sales at Ambassador Hotel & Conference Centre, responded to this review

Dear Doug, Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others. Thank you for understanding in regards to your housekeeping issue. We rely on the testimonials that come from our long time guests. I hope we get a chance to meet next time you're in... More 

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