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Ambassador Hotel & Conference Centre

3.0 of 5 1550 Princess St, Kingston, Ontario K7L 4X6, Canada
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Certificate of Excellence 2014
Ambassador Hotel & Conference Centre
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Ambassador Hotel & Conference Centre
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370 reviews from our community

Traveler rating
    146
    112
    72
    27
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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King City, Canada
Top Contributor
110 reviews 110 reviews
25 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were here for a gymnastics training camp at a nearby club. Rooms were decent and the kids enjoyed the pool at the end of the day. The location was perfect for our needs. the price was high at $150 per night but this is typical of small Canadian cities.

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you!!! We are delighted that you enjoyed your stay with us and will come back and visit us again. Your comments have been shared with the Ambassador team. We will look forward to seeing you again very soon. Kindest Regards, Madelene Medeiros Assistant General Manager Ambassador Hotel & Conference Centre Email: contact@ambasasdorhotel.com More 

Toronto
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There were three of us in two rooms. We went to Kingston to attend a family religious function which started at 5 p.m. Saturday. We got to the hotel around 4 p.m. and had to check in to change for the service. When we arrived, we were told that our rooms weren't yet cleaned. I told them that we needed... More 

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for taking the time to write about your recent experience at The Ambassador Hotel & Conference Centre. I am sorry to hear you were not completely delighted with your stay. We do our very best to check all guests in by check in time however, if they have specific requests for location or side by side or adjoining... More 

Ottawa
Top Contributor
70 reviews 70 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

While the room we were in had not yet gone the upgrades some of the other reviewers have mentioned, one key aspect that we noticed is the approach to service. Previously the staff, especially the security people, were much more relaxed and seemed to care about the customer experience. This is a major change from the previous stays and while... More 

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for coming back to the Ambassador Hotel & Conference Centre. We are so glad you enjoyed your return visit and will consider visiting us again in the future. Thank you for taking the time to comment. We have shared your comments with the whole team to congratulate them on their hard work. We look forward to having you... More 

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in one of the upgraded, Comfort Class, rooms, which was nice and spacious. The lobby and dining areas are also up to par, and the breakfast buffet was quite good. The hotel is quite far from downtown, so you will need a car if you plan on sightseeing. The problem was that we went with our children, aged... More 

Was this review helpful? Yes 2
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for taking the time to comment on your recent stay at The Ambassador Hotel & Conference Centre. We are glad to hear you enjoyed your accommodations and the hotel in general. We appreciate all of your feedback. This helps us to grow and improve so that we continue to provide our guests with the surroundings and atmosphere they... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

We booked 16 rooms for a Novice hockey team. When booking we were told how kid friendly the hotel is.... That was far from the truth our team was so disappointed by the service that we won't be coming back. We had an entire row of rooms and the parents and kids simply wanted to have fun. We were threatened... More 

Was this review helpful? Yes 1
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

We appreciate your comments about you recent visit to The Ambassador Hotel & Conference Centre. I am sorry to hear you were not completely delighted with your stay. We strive to provide an enjoyable environment for all of our guests. Our security team does their very best to maintain a safe and welcoming atmosphere for everyone. Into the evening hours,... More 

Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A really no-frills utilitarian looking place that still manages to provide clean, nicely updated rooms, comfortable beds, and a really great prime rib buffet on Saturday nights. The glass elevators are perfectly cheesy 1970s time machines, as is the trip down the little waterslide in the pool area. The eucalyptus steam room was a nice amenity. Not fancy, but surprisingly... More 

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you so much for commenting on your recent experience at The Ambassador Hotel & Conference Centre. We are delighted you enjoyed your stay and would consider coming back. We appreciate your feedback. It is so important to our future success. Looking forward to having you stay with us again soon. Kindest Regards, Madelene Medeiros Assistant General Manager Ambassador Hotel... More 

Punta Cana, Dominican Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We booked this hotel because it had a pool, hot tub, waterslide...sounded great, until you meet the pool staff. Kids can't use hot tub... cause it is supposedly unsafe...what??? Waterslide says open at 5 pm, but no it's not...it is at their discretion. Kids playing at splashpad aren't allowed to lean or touch the waterpark toys. Head lifeguard is obviously... More 

Was this review helpful? Yes 1
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Hello and thank you for taking the time to comment on your recent stay at The Ambassador Hotel & Conference Centre. Your feedback is very important to our continued improvement and success. Your comments have been shared with our entire team. I am sorry to hear you were not completely delighted with your stay. The Health and Safety of our... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed November 8, 2014

The staff was very friendly but the hotel could use some renovations. The elevator shaft was dirty and the swipe keys were finicky. The rooms were average but parts of the ceiling were appearing to need some touch up. The pool area was very nice. The breakfast was good but expensive. We got a breakfast that was a little nicer... More 

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for taking the time to write about your recent stay at The Ambassador Hotel & Conference Centre. Your feedback is so important to our continued improvement and success so we have shared your comments with the entire Ambassador Team so we can assess our performance and facilities. We hope to welcome you back soon. Kindest Regards, Madelene Medeiros... More 

Whitby, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 4, 2014

Check-in was fast and staff was freindly. Parking was diffucult, not well lit and the entrance/exit to road is a blind turn. No free breakfast, but the buffet breakfast served in restaurant is excellent. Don't buy off the menu, they charge $3/cupof coffee, it's free with $15.00 buffet. Omelets are $12, but included in the buffet. Pool area has three... More 

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you. We appreciate you taking the time to comment on your recent stay at The Ambassador Hotel and Conference Centre. Your feedback is so important to our continued growth and improvement. Your comments have been shared with our team so we can assess our performance and also to congratulate our team on all of their hard work. We are... More 

2 reviews
3 of 5 stars Reviewed November 3, 2014 via mobile

Stayed last night for one night. We got in our room after checking in, and it was freezing cold! The air conditioner was on when it's chilly outside. Barely any heat in the bathroom. When we got in we also had some items for the fridge, the fridge however was not even plugged in!! Our jacuzzi tub had a stain... More 

Was this review helpful? Yes
Hotelmanager1550, Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you for taking the time to comment on your recent visit to The Ambassador Hotel & Conference Centre. We appreciate your feedback. It is what helps us to improve our facilities and services. We aspire to offer you hospitality at fair rates and we hope you leave with plans to return in the future. Your comments have been shared... More 

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Additional Information about Ambassador Hotel & Conference Centre

Address: 1550 Princess St, Kingston, Ontario K7L 4X6, Canada
Location: Canada > Ontario > Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ambassador Hotel & Conference Centre 3*
Number of rooms: 246
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Also Known As:
Ambassador Hotel Kingston
Ambassador Conference Hotel
Hotel Ambassador Conference
Ambassador Hotel & Conference Centre Kingston, Ontario
Hotel Style:
#5 Business Hotel in Kingston
#7 Family Hotel in Kingston

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