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Holiday Inn Kingston - Waterfront

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2 Princess Street, Kingston, Ontario K7L 1A2, Canada
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Holiday Inn Kingston - Waterfront
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Holiday Inn Kingston - Waterfront
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572 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was our stop off point from Montreal to Toronto and the area is a lovely place to relax. We had a standard room which was good however it overlooked the car park and had a limited view. The balcony did not get any sun and was dirty and uninviting. We visited the outside pool area which looked a little... More 

Was this review helpful? Yes
London, Canada
1 review
2 of 5 stars Reviewed 4 days ago NEW

Stayed here with my family last weekend. Great location and we had a nice harbour view. Staff was friendly but hotel rooms need major overhaul. Carpet in our room was very dirty and damp. Tiny bathroom, creaky stiff faucet, filthy grout, water pressure so intense in the shower it actually hurt. All furniture was deeply gouged with scratches. When we... More 

Was this review helpful? Yes
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello wendym1373, Thank you for taking the time to write a review of your stay with us. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. I have shared all of your feedback with our... More 

Travelers are raving about these Kingston hotels

Penetanguishene, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our second trip to Kingston and we stumbled across this hotel the first time so we thought lets check it out Our room faced the bay, marina and park. The views were amazing the balcony hung right over the bay. Chairs and tables were provided on the balcony. The staff were amazing. We checked in early on Friday... More 

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello weatherman1034, Thank you so much for taking the time to write such a wonderful review. I am so glad that you enjoyed you stay with us and had a chance to explore downtown Kingston. Our staff works very hard every day to ensure that our guests have a great stay and I am glad that you were able to... More 

Georgia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I can't believe they charge their guest what they do for parking since it's not even covered. The refrigerator had not been defrosted in days and the balcony furniture was too dirty to sit in until I had the maid clean it and her response was that they had so many rooms to clean that they didn't have time to... More 

Was this review helpful? Yes
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello BillyJack1950, Thank you so much for sharing your feedback from your recent stay. It sounds like you were able to take advantage of our downtown location and enjoy some of the many restaurants and shops close by. I am very sorry that refrigerator and balcony were not cleaned properly. I have informed our Executive Housekeeper of your feedback and... More 

Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely love this hotel! The view is so beautiful , especially at night. Our room was extremely clean, room service was great! Friendly front desk and housekeeping staff! Felt very comfortable here! Will plan on staying here again for a kid free fun evening out!

Was this review helpful? Yes
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Cindylou167, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in and we value your feedback. We hope you will visit us again soon. Sincerely, Andrea C. Guest Service Manager More 

Teignmouth
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Although this hotel isn't in the luxury class our room was spacious and clean. The beds were comfy, the shower worked well and the views across the lake were lovely. We loved the easy access to all the delights of Kingston, this hotel is close to restaurants, shops and many of the tourist attractions. The caring staff made us very... More 

Was this review helpful? Yes
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Margaret K, Thank you so much for sharing your feedback from your stay with us. I am glad to hear that you enjoyed your stay overall and appreciate your feedback regarding the internet speed. We are currently in the process of looking into options to increase the quality of internet we provide to our guest. Thank you for choosing... More 

Endicott, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

We just returned from a long weekend stay at this hotel in Kingston. We have stayed here many times over the years, and it has always been one of our favorite places, not any more. The hotel is listed as pet friendly, it is not, it is pet "tolerant" at best. We were traveling with our very well behaved Golden... More 

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Thomas M, Thank you for sharing your feedback from your stay and I am very sorry to hear that your stay with us did not meet your expectations and you did not find out hotel to be pet friendly. The first floor of our hotel is the only floor that has pet friendly rooms. These rooms were chosen to... More 

Newmarket, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Location and staff were excellent but too many other disappointments... no clock in the room, balcony covered with water even though it had not rained for three days, no cold water in taps (both left and right produced hot water), internet was either not available or kept disconnecting. Finally, unlike many other Holiday Inns, breakfast was not complimentary..

Was this review helpful? Yes 2
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello 88Keys58, Thank you for taking the time to let us know about your recent experience at our hotel. I am sorry to hear that we did not meet you expectations in regards to the internet quality and the hot water issue you experienced. I have brought all your comments to the attention of our maintenance team to ensure that... More 

Montreal, Qc
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This waterfront hotel in Downtown Kingston is a perfect spot if you are looking to walk and visit the area! Very easy to find and near many nice restaurants and shops. The warf is a minute away to walk and relax. The rooms are clean and renovated. We had a king bed riverview room which had a nice desk, a... More 

Was this review helpful? Yes
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello jazzfang, Thank you so much for taking the time to write a review on your stay with us. It sounds like over all you had a great time and were able to take advantage of our downtown location. We do have a parking fee at our hotel due to our downtown location and high demand. The parking fee is... More 

New York
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed our stay. The price seemed high for the quality but was sold out on a busy summer weekend in Kingston so that's likely why. We enjoyed staying in room 350 with a balcony. The balcony wasn't cleaned obviously but we used our pool towels on the chairs so we could avoid bugs and spider webs. The location was nice... More 

Was this review helpful? Yes
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello MBuck, Thank you for taking the time to share your feedback on your stay with us. I am glad that you enjoyed your stay but I do apologize that they balcony of your guest room was not as clean as it should have been. I have shared you comments with our Executive Housekeeper so she can follow up with... More 

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