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Holiday Inn Kingston - Waterfront

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2 Princess Street, Kingston, Ontario K7L 1A2, Canada
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Holiday Inn Kingston - Waterfront
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Holiday Inn Kingston - Waterfront
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526 reviews from our community

Traveler rating
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    108
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great location with easy access to the main core. We had a water view and it was nice. Rooms was clean, beds comfortable. It's a typical HI, maybe a bit dated but with good value for money. Staff were friendly, helpful and knowledgeable of activities in the area.

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Pickering, Ontario
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night and felt it was good value. We upgraded to a room with a king-size bed and a lake view and it was clean and comfortable, with a desk you could get some work done at, as well as a couch and a balcony. Reception was efficient and while the parking was expensive ($16/day) it... More 

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St. Catharines, Canada
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to go to Kingston for several days on business and I stayed at this hotel. This hotel was a bit dated but very, very pleasant. The hotel is in a great location, right on the water, part of downtown and close to local attractions. Staff were awesome, whatever question I asked (and there were several regarding storing luggage,... More 

Was this review helpful? Yes 1
Toronto, Canada
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A well priced hotel on the waterfront, with access to great food and entertainment. Has a nice breakfast included. Right beside the waterfront path - great to go for a walk or a run. Pack a good pair of shoes to walk around the City.

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Creemore
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed for one night in a corner deluxe king room on the 4 floor facing the waterfront. It's your basic Holiday Inn experience (although the building is a little dated) with one great exception....the staff. The staff make you feel like you're staying in a 5 star luxury hotel. The room was really large with great views and a... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My husband and I were sadly quite disappointed with our stay at the Waterfront Holiday Inn. We had cold showers almost every day for the week we were there. After two or three days we called the front desk about it. They sent a plumber who claimed there was nothing he could do. Secondly, the internet was pretty poor. We... More 

Was this review helpful? Yes 1
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Dear Coral M, Thank you for taking the time to complete a review on your stay with us. We are so sorry that we did not meet your expectations. Please know it is always our intent to ensure 100% guest satisfaction and we are sorry we let you down. Our maintenance team has been notified of your comments and they... More 

Las Vegas, Nevada
Top Contributor
50 reviews 50 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked in the AM and arrived in the PM. The front desk staff was very efficient and fast to respond to anything amiss (my heater wasn't working and it was cold). Very nice people. Very close to the hockey arena (almost across the street).

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Leitrim
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two appointments I had in Kingston. I was welcomed by reception upon arrival and they made a very easy, quick and early check in (09:45), my room was on the second floor (231) over looking the marina and on looking to the left Wolf Island with city hall to the right. As I work the night... More 

Was this review helpful? Yes 2
HolidayInnKingston, Guest Relations Manager at Holiday Inn Kingston - Waterfront, responded to this review

Thank you for taking the time to let us know about your most recent stay with our location. We are thrilled to hear that we exceeded your expectations. I was one of the front desk representatives assisting with your taxi, happy to hear it all worked out. We would love to welcome you back again, Anna-Marie deVos Guest Service Administrator More 

Kemptville, Canada
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Extremely friendly staff especially Kyle at the front desk. I was greeted warmly and was quickly offered a late check out because of my being a Priority/IHG rewards member. I reserved online through their own site and in doing so I was able to book online special that included a $25 gift certificate for Dox Restaurant...right on site and earned... More 

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 4 weeks ago

My family and I checked into this hotel recently, we stayed for one night and I was very dissapointed with our room! The bathroom floor was covered in hair and the toilet appeared to not be "clean." There was a strange odour lingering through out the room and notice this as soon as I opened the door. The fridge in... More 

Was this review helpful? Yes
HolidayInnKingston, Guest Relations Manager at Holiday Inn Kingston - Waterfront, responded to this review

Thank you for letting us know about your recent stay with our location. I apologize that your stay was below our standards, all of your comments have been passed along to our team to ensure this does not happen again. We would welcome the opportunity to further discuss your stay, I can be reached at reservations@hikingstonwaterfront.com Thank You, Anna-Marie deVos... More 

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