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Holiday Inn Kingston - Waterfront

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2 Princess Street, Kingston, Ontario K7L 1A2, Canada
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Holiday Inn Kingston - Waterfront
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Holiday Inn Kingston - Waterfront
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538 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario
Contributor
19 reviews 19 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here in March during a particularly cold spell. It was also on a Weekend when hockey tournaments for kids of all ages were in full swing at the nearby K-Rock Centre on Tragically Hip Way ( yes, the Tragically Hip are from Kingston). The hotel was packed with kids and parents and impossibly huge equipment bags etc. However, check-in... More 

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Hamilton, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just staying at here for one night and for being one of the prime hotels in Kingston we were disappointed for the price we paid. The pillows were comfortable and so was the bed. Cleanliness was a little poor, no way I'd take a bath in the tub. Hate to take a towel to the outdoor furniture it was filthy.... More 

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Liverpool, United Kingdom
Top Contributor
59 reviews 59 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a week when visiting my cousin in hospital & found the location both convenient and pleasant, having a lovely harbour view. My room was clean with extremely comfortable beds & pillows, wifi worked perfectly, clean bathroom, plenty of towels although had to wait several minutes for hot water each time, fittings a bit dated and generally a little... More 

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Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Like the majority of the Holiday Inn in USA. Cleaned, trained staff, but normal and made for sleeping with nothing more special than the necessary. Rooms in the waterfront should be a must, but we stayed in the room to the parking area view. If cheap, it's good.

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Toronto, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in Kingston before, at Confederation Place, which was not a pleasant place. The Holiday Inn Waterfront however was far superior in everyway. The staff were very pleasant upon check-in, the elevator was clean, the room was nicely appointed, and also very comfortable. The bathroom was also in good condition, with the exception of low water pressure in... More 

Was this review helpful? Yes 1
Hamilton, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Great location, walking distance to shops and restaurants, friendly front desk staff, however the cleanliness of the hotel was something to be desired. The pool was filthy, brown scum all along the water edge and slimy to the touch, on the bottom. The rooms were terrible........ dirty washroom floor and dirty carpet, barely luke warm water in the shower, tried... More 

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello steeltowngirl695, Thank you for your feedback regarding your recent visit to our hotel and please accept my sincerest apologies that your room conditions were not up to our standards. The issues you experienced with your guest room have been shared with the executive housekeeper to ensure that they do not happen in the future. Your comments regarding the condition... More 

Halifax, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My dad and I came out from Nova Scotia to check out Queen's University. We went to another property first and left immediately because it looked so gross. So, we stumbled upon this property. Our check-in with Kyle was great. Our room was clean. The beds were comfortable. We were never disrupted by noise. The location is ideal. It suited... More 

Was this review helpful? Yes 2
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Lindsay D, Thank you so much for taking the time to write a review on you recent stay with us. I am so glad to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Andrea C. Guest Service Manager More 

Contributor
19 reviews 19 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 15, 2015 via mobile

Booked a room with the Reservations Line for an impromptu night in Kingston. Tried to book at the Delta but there was a concert in town and they were booked. The girl on the phone promised 2 Queen beds in a room for $189. When we arrived we were told they don't have any rooms with two queens and only... More 

Was this review helpful? Yes 1
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Otowngood, Thank you for taking the time to complete a review on you recent stay with us. I apologize for the inconveniences you faced during your stay, as this is not up to our normal standards. In regards to the disturbance you experienced in the morning, I have shared your feedback with our executive housekeeper and she will be... More 

Ottawa, Canada
1 review
1 of 5 stars Reviewed April 9, 2015

My minor hockey team stayed at this hotel for the annual Kingston Kids for Kids hockey tournament. It is unfortunate that none of the families on my team plan to return to this hotel. In the years I have both played, coached and managed we understand that socializing in the corridors is not permitted. So we book a common room,... More 

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Shannon S, Thank you for your feedback on your recent stay with us. All of the comments you shared have been passed along to the team here at the hotel. Sincerely, Andrea C. Guest Service Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 5, 2015

We stayed here as part of a group booking for a tournament. I've stayed at Holiday Inns from Comox to Frankfurt and Edmonton to Florida. This hotel was by far the dirtiest, most mismanaged hotel I've stayed in. When I checked into my room there was garbage on the floor and bathroom sink with hair everywhere. There were several teams... More 

Was this review helpful? Yes 1
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Dear Christopher S, Thank you for you feedback on your stay with us. Your commented have been shared with the all of the team here at the hotel. Sincerely, Andrea C. Guest Service Manager More 

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