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Holiday Inn Kingston - Waterfront

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2 Princess Street, Kingston, Ontario K7L 1A2, Canada
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Holiday Inn Kingston - Waterfront
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Holiday Inn Kingston - Waterfront
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552 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond Hill, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Right by the heart of downtown Kingston. It's a perfect location to crash if you're visiting friends. The lake view is lovely. Because its very close to the sports complex their are always lots of teams and their families crashing there. So it won't be a very peaceful or quiet stay, if that's what you hope for. It's also annoying... More 

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madison WI
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Location. That is it. Period. Old and not updated, Cleanliness isn't its highest calling--patio area outside room was cluttered with trash and cigarette butts and outside chair was not usable. Inside foyer not swept. Bugs and cobwebs on the outside walls--even at front entrance. Curtains torn in two places. Pool closed. Yet, very expensive. You can find much better hotels--I... More 

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Madson15, Thank your for sharing your feedback on your recent stay with us. I am very sorry your stay did not meet your expectations.Our goal is to exceed the expectations of our valuable guests and it is evident through your comments that we did not meet them.I have shared your feedback with our Executive Housekeeper so she can follow... More 

Whitby, Canada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Family of four stayed in June for a basketball tournament. This is probably our go to hotel in Kingston. Very affordable and a great location right on the water. Rooms are nice, beds comfortable. Couldn't help but notice the gorgeous waterside patio being so totally under utilized. I saw one couple on the patio having drinks on a Friday night!... More 

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Scribbles1965, Thank you for your review of your stay with us. We have just launched our new summer features for the Dox Restaurant Patio featuring our BBQ and smokehouse items. I will be certain to pass along your comment regarding the condition of your balcony to our housekeeping team to ensure that this is corrected going forward. Thank you... More 

Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For 303.00 dollars I received a ground floor...2 double beds room. Room 102. On a Tuesday June 9, 2015 I could hear any conversation in the hallway. Every door been closed. Parking lot view out my window. Not a room if you need any sleep. Felt ripped off at that price for what I got. I've had amazing rooms at... More 

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello, Thank you for your review of your stay. I have shared you comments with our management team so we can work to improve the hotel for all of our guests. Sincerely, Andrea C. Guest Service Manager More 

Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed Friday night at the hotel visiting friends in Kingston. This is a great hotel with amazing views. Very friendly staff and the hotel location is perfect to all the amenity you need. Great restaurants around. Will definitely be back!

Was this review helpful? Yes
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello slim786, We appreciate you taking the time to write a review on your recent stay with us. I am glad that you enjoyed your stay and by the sounds of it, take advantage of our fantastic location. We look forward to welcoming your back on your next trip to Kingston. Sincerely, Andrea C. Guest Service Manager More 

toronto
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for a week in June 2015. It was booked for us so we didn't really have a choice. But it was a great experience overall! Room had all the standard gears but I found the heated floors in the washroom to be a neat added feature. The view over the waterfront was also amazing. I believe the Holidayinn and... More 

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello chengbo, Thank you for writing a review on your recent stay with us. We appreciate you taking the time to leave a recommendation of our property and we do hope that you will return on your next trip to Kingston. Sincerely, Andrea C. Guest Service Manager More 

Casselman, Ontario
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Decent clean family oriented hotel, even if a bit dated. Rooms are medium size, clean and functional. Each room has a balcony and I recommend you try to get a room facing the harbor side. Sitting on balcony in evening sipping wine is very relaxing and pleasant looking. Bathroom needs updating and fixing (e.g. toilet). A bit pricey during tourist... More 

Was this review helpful? Yes
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello grmartineau, Thank you for your complimentary review of the Holiday Inn Kingston Waterfront. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. Thank you for choosing to stay with us and we hope that on your next trip to Kingston we will once again have the pleasure of having you stay with us.... More 

Fort Worth, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 27, 2015

What a view! I have stayed other places in Kingston but I really like this place. The staff is very friendly and helpful as soon as you walk in the door. Rooms are clean and taken care of. within walking distance to everything you need. I always enjoy arriving a few days early and wandering around.

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello N9BAV, Thank you so much for taking the time to review your recent stay with us. I am glad to hear that you enjoyed your stay. Our staff work very hard to ensure that all of our guest have the best stay possible when they are with us. We appreciate your feedback and I will be sure to share... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

We booked our room thru a reserved block of rooms for a friend's wedding, and also got a reduced price because of it. To be honest if we had paid full price i probably would have been very disappointed and possibly complained! The room was average, but we were disappointed in the tiny outdated bathroom. Although everything was nice in... More 

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello aimeekft, Thank you for taking the time to review your recent stay with us, we appreciate your feedback. I am sorry that your stay did not meet your expectations. Although we love being a waterfront property one of the challenges we face every spring is Mayflies. They are harmless but abundant for a couple weeks in the spring and... More 

Cobourg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 27, 2015 via mobile

This hotel is a fantastic choice for people who want to be in the middle of the downtown activity. We stayed at the Holiday Inn while we were in town for a concert with three other couples. Ate dinner and then later went for drinks at the pub right beside the hotel. And the next morning Tim Hortons is extremely... More 

Was this review helpful? Yes 1
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello TrippyNiky, Thank you so much for your review of our hotel. I am glad to hear you enjoyed your stay with us. It's something our staff takes great pride in and we value your feedback. Thank you for choosing to stay with us and we hope you will visit us again. Sincerely, Andrea C. Guest Service Manager More 

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