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Holiday Inn Kingston - Waterfront

3.0 of 5 2 Princess Street, Kingston, Ontario K7L 1A2, Canada
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Holiday Inn Kingston - Waterfront
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Holiday Inn Kingston - Waterfront
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517 reviews from our community

Traveler rating
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    182
    106
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150
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kemptville, Canada
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars NEW

Extremely friendly staff especially Kyle at the front desk. I was greeted warmly and was quickly offered a late check out because of my being a Priority/IHG rewards member. I reserved online through their own site and in doing so I was able to book online special that included a $25 gift certificate for Dox Restaurant...right on site and earned... More 

Was this review helpful? Yes
Peterborough, Ontario, Canada
Contributor
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Location was great for what we wanted close to krock on downtown but.... This hotel has seen its day In need of a extreme makeover hot tub was broke down rooms were drafty and cold unfortunately not worth the price they charge. I think if they did an update it would be great oh by the way expect to pay... More 

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments on renovations and will share these with our team leaders so that we can continue to improve our services and have some great feedback for future updating of our property. Sincerely, Nicholas Brash Guest Service Manager Holiday Inn Kingston Waterfront More 

Carlow, Ireland
Top Contributor
199 reviews 199 reviews
87 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located in a superb location on the waterfront but well within walking distance of the town centre. We stayed in -15 and the hotel was warm and comfortable. Breakfast was not spectacular but was more than adequate with eggs, bacon, cereal, yoghurts etc. The room was basic enough and don't expect much from the toiletries. Wifi was... More 

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello donalmca Thank you so much for your wonderful review of our hotel. We were so pleased to hear you enjoyed your stay with us. Superior Customer Service is something our staff takes great pride in and we are so happy to hear you noticed :) Sincerely, Nicholas Brash Guest Service Manager Holiday Inn Kingston Waterfront revmgr@hikingstonwaterfront.com More 

Montreal
Top Contributor
65 reviews 65 reviews
42 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When in Kingston, the Holiday Inn Kingston Waterfront is my favorite place to stay. Park your car, check-in and that's it. No need to use the car again as the hotel is close to restaurants, shops and an array of services. Everyone at the hotel are very friendly.

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello MTLEurope Thank you so much for your review of our hotel. We are so pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon! Sincerely, Nicholas Brash Guest Service Manager Holiday Inn Kingston Waterfront revmgr@hikingstonwaterfront.com More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Love the location but our $200/night room on the first floor was out dated and in need of some repairs. The bathroom door handle was about to fall off, carpet ripped up near bathroom and the temperature flucuated like crazy. This was due to being able to see outside around the air conditioner/heater(it was -16C that weekend). Pool was grundgy... More 

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello ScottP and thank you for writing, We are so sorry to hear that your most recent stay with us did not meet your expectations. Please know that it is always our goal to have spotlessly clean and well maintained rooms while providing excellent customer service. We assure you this is not the norm for our property. I would love... More 

Ottawa, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

a very nice hotel by the waterfront. very nice pool, hot tub and sauna area.there is a little gym area as well. friendly maids and front desk staff. room was nice but half the curtain panel was missing. also felt 16$ for parking was a tad steep for downtown Kingston in winter.

Was this review helpful? Yes
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hi SmartyC40! Thank you so much for writing such a great review of your hotel stay with us! We apologize about the downtown parking charge of $16 however there is definitely a premium on parking spaces downtown and we are the lowest charge comparatively. We look forward to welcoming you back to Kingston when the weather is a little warmer!... More 

Naples, Italy
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Me and my mother stayed at the Holiday Inn to visit my sister in Kingston. The position was perfect for our purpose, having the bus stop located at a 10 minutes walk from the hotel, plus another 10 minutes riding the bus to get to Kingston centre. The room was clean, modern, and perfect for that minimum amount of time... More 

Was this review helpful? Yes
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello there dag1986 all the way from Naples, Italy. We thank you for taking the time to write such a wonderful review of your hotel stay with us! As you noticed, our team here at Holiday Inn Kingston-Waterfront prides ourselves on being spotlessly clean, well maintained and having the best customer service in Kingston. We are so happy you enjoyed... More 

Ottawa
Contributor
13 reviews 13 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Things have changed since the last time I stayed here the staff seem more motivated this time around, we spent 2 days at the hotel and staff were courteous and helpful. Hotel is close to the restaurant and nightlife scene, so no need to drive..it worked out great for our pub crawl!

Was this review helpful? Yes
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello mczoo and thanks for writing! We appreciate you taking the time to write such a nice review for your stay with us here at Holiday Inn Kingston Waterfront. Thank you so much for choosing to stay with us for your pub crawl, with so many options for bars and restaurants, Kingston is the ideal city for your purposes! We... More 

Senior Contributor
48 reviews 48 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 25, 2015

The couple times I've stayed here it's been quite expensive. It is simple/average hotel and there's nothing really special about the place. The location of the hotel is great and that's the best thing going for it.

Was this review helpful? Yes
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Tsku188, Thank you so much for taking the time to review your stay with us here at Holiday Inn Kingston Waterfront. We were so sorry to hear that you were not happy with the rates you received when staying with us in July. Unfortunately our rates do fluctuate, daily, weekly, monthly and yearly as business levels increase. July and... More 

Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 24, 2015

Our family arrived at midnight Sat/Sun. Room was not cleaned, carpet filthy with food detritus all over. The in room fridge had not been cleaned and the bathroom sink had an oily black ring of dirt encrusted with shaving hairs. Went down to report, told no other room available to transfer us too and that the cleaning staff were unavailable... More 

Was this review helpful? Yes 1
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello skaterm0m from Edmonton, Thank you so much for taking the time to write us about your hotel experience with Holiday Inn Kingston Waterfront. We are so sorry to have let you down on a number of service failures, especially the cleanliness of your room. This hotel prides itself on being spotlessly clean and well maintained but unfortunately for you... More 

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Additional Information about Holiday Inn Kingston - Waterfront

Address: 2 Princess Street, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario
Hotel Style:
#7 Business Hotel in Kingston

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