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Holiday Inn Kingston - Waterfront

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2 Princess Street, Kingston, Ontario K7L 1A2, Canada
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Holiday Inn Kingston - Waterfront
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Holiday Inn Kingston - Waterfront
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532 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Halifax, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

My dad and I came out from Nova Scotia to check out Queen's University. We went to another property first and left immediately because it looked so gross. So, we stumbled upon this property. Our check-in with Kyle was great. Our room was clean. The beds were comfortable. We were never disrupted by noise. The location is ideal. It suited... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Booked a room with the Reservations Line for an impromptu night in Kingston. Tried to book at the Delta but there was a concert in town and they were booked. The girl on the phone promised 2 Queen beds in a room for $189. When we arrived we were told they don't have any rooms with two queens and only... More 

Was this review helpful? Yes 1
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Otowngood, Thank you for taking the time to complete a review on you recent stay with us. I apologize for the inconveniences you faced during your stay, as this is not up to our normal standards. In regards to the disturbance you experienced in the morning, I have shared your feedback with our executive housekeeper and she will be... More 

Ottawa, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

My minor hockey team stayed at this hotel for the annual Kingston Kids for Kids hockey tournament. It is unfortunate that none of the families on my team plan to return to this hotel. In the years I have both played, coached and managed we understand that socializing in the corridors is not permitted. So we book a common room,... More 

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Shannon S, Thank you for your feedback on your recent stay with us. All of the comments you shared have been passed along to the team here at the hotel. Sincerely, Andrea C. Guest Service Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here as part of a group booking for a tournament. I've stayed at Holiday Inns from Comox to Frankfurt and Edmonton to Florida. This hotel was by far the dirtiest, most mismanaged hotel I've stayed in. When I checked into my room there was garbage on the floor and bathroom sink with hair everywhere. There were several teams... More 

Was this review helpful? Yes 1
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Dear Christopher S, Thank you for you feedback on your stay with us. Your commented have been shared with the all of the team here at the hotel. Sincerely, Andrea C. Guest Service Manager More 

Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The night staff at this hotel provided the WORST customer service that we have ever been subjected to. We chose to stay at this hotel because it was listed under the recommended accommodations section of the Kids for Kids hockey tournament website. While the hotel was more than happy to take our group reservation (on the condition that we prepay... More 

Was this review helpful? Yes 3
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Dear 933tr, While we always want our guests to have a great stay while they are with us, we do have policies in place that our staff must enforce. Dox restaurant does require that children 12 and under in the restaurant are accompanied by an adult to ensure that they are supervised while they are there. The pool in our... More 

Ottawa, Canada
Contributor
15 reviews 15 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Beautiful location but highly overpriced to what you get. Two nights in only one breakfast and two day parking cost more than 400 dollars. Quite large rooms but only in average condition. It seemed that our room was not vacuum cleaned before us. Found another remote control from the floor. What hotel has analogical tv in the 21st century?!?! Poor... More 

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Dear Gtrotter2008, Thank you for taking the time to complete a review on your stay with us. I apologize that your recent stay did not meet your expectations. We appreciate all of your feedback and I will share all of it with our team so that we can continue to improve the hotel and our services for our guests. Should... More 

Ottawa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location with easy access to the main core. We had a water view and it was nice. Rooms was clean, beds comfortable. It's a typical HI, maybe a bit dated but with good value for money. Staff were friendly, helpful and knowledgeable of activities in the area.

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HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello FunnyHippy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you were able to take advantage of our great downtown location. Our staff takes great pride in ensuring that our guests have a wonderful stay and I am glad to hear that you got to experience... More 

Pickering, Ontario
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 21, 2015

We stayed here for one night and felt it was good value. We upgraded to a room with a king-size bed and a lake view and it was clean and comfortable, with a desk you could get some work done at, as well as a couch and a balcony. Reception was efficient and while the parking was expensive ($16/day) it... More 

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IHGCare, Guest Relations Manager at Holiday Inn Kingston - Waterfront, responded to this review

Dear Ricardamundo, Thank you for taking the time to post a review of our property. I'm glad to hear that you liked our spacious and clean rooms and that you found our front desk staff agent to be personable and cheerful. We're proud of our staff. On the other hand I would like to apologize for any inconveniences that occurred... More 

St. Catharines, Canada
Senior Contributor
42 reviews 42 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 20, 2015

I had to go to Kingston for several days on business and I stayed at this hotel. This hotel was a bit dated but very, very pleasant. The hotel is in a great location, right on the water, part of downtown and close to local attractions. Staff were awesome, whatever question I asked (and there were several regarding storing luggage,... More 

Was this review helpful? Yes 1
HolidayInnKingston, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Randy M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Thank you so much for recognizing the staff here at our hotel, they work hard everyday to ensure that all of our guests have a wonderful stay. We look forward to welcoming you back when the weather is... More 

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

A well priced hotel on the waterfront, with access to great food and entertainment. Has a nice breakfast included. Right beside the waterfront path - great to go for a walk or a run. Pack a good pair of shoes to walk around the City.

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