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Residence Inn by Marriott Kingston Water's Edge

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7 Earl Street, Kingston, Ontario K7L 0A4, Canada
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Residence Inn by Marriott Kingston Water's Edge
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Residence Inn by Marriott Kingston Water's Edge
Residence Inn by Marriott Kingston Water's Edge
Residence Inn by Marriott Kingston Water's Edge
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520 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boca Raton, Florida
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a typical case of a hotel that could be great, only if front desk staff of young guns (one of them a teenager, perhaps?) can figure out customer service. Too many screw ups. Phoning in advance to provide information on arrival of other family members proved futile, Put people in charge who actually know what they're doing

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear canuckfromflorida, We appreciate your feedback regarding your recent stay at the Residence Inn by Marriott in Kingston. Thank you for recognizing our potential as being great and we truly do strive for greatness, so we are sorry to hear you did not feel this way during your recent stay. We appreciate your feedback and have shared it with our... More 

Kitchener, Ontario
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We have stayed 1 week a year in this hotel since it opened. I must say, in my opinion the service, mainly housekeeping and the overall cleanliness of the rooms has depreciated over time and is not up to the expectation when paying $300 per night for a hotel room. I believe a rate in this range sets an expectation... More 

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear rgrs7, Thank you for your loyalty and for taking the time to share your thoughts in regards to the Residence Inn by Marriott in Kingston. We apologize that your recent stay did not meet your expectations. We agree that the price of one's stay should match the service and product received and we are sorry to not have accomplished... More 

Cobourg, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The rooms are quite large, clean and comfortable. The location is excellent, close to everything but in a quiet spot. The free lunch buffet is a really nice add on and it has lots of choices (loved the oatmeal!). Parking is easy to get into as well and is reasonably priced. Loved our three night stay.

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear ctspastor, Thank you for choosing the Residence Inn by Marriott in Kingston! We are fortunate to be located where we are- right on the water, just close enough to be walking distance from downtown but not too close so it's still quiet. We are happy you enjoyed the complimentary buffet breakfast- I too love the oatmeal recipe the hotel... More 

La Quinta, California
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a beautiful property right on the water Very welcoming and the rooms are very large and have small kitchen what aplus The gym is a decent size and there is a pool I would definitely return I had a problem with the scale not working and they took care of it immediately It is always good when they... More 

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Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear Sheela H, Thank you so much for staying with us at the Residence Inn by Marriott in Kingston! We are thrilled to hear you had a great stay and would definitely return. We would love to have you stay with us again! Our suites are highly sought after for their kitchens; it is very convenient to be able to... More 

Toronto, Canada
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I have stayed at this hotel four times. Employees are helpful and friendly and the location of the hotel is great. Two issues this time that need attention: very poor water pressure in the shower and a sub-par hot tub. For some unknown reason, the dials that control wave action in the hot tub are glued in... More 

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear Torontofave8, Thank you for your loyalty with the Residence Inn by Marriott in Kingston! And thank you for recognizing our staff as being helpful and friendly; we are passionate about hospitality and love making our guests feel right at home! We apologize that the shower & hot tub did not meet your expectations. We have notified our Maintenance Manager... More 

Spentrup, Denmark
2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent we booked on booking.com and had two beautiful and spacious rooms. Both with a see view. Both also with kitchen so can be very nice also for a short break in the nice territory. Walking distance to a choice of restaurants we had dinner and ice cream from the specialised waffle and ice cream shop All in all worth... More 

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear Danishreview, Thank you for choosing the Residence Inn by Marriott in Kingston! We are happy you had the opportunity to enjoy lakeview rooms this stay; the waterfront view is absolutely stunning, especially during the summer months. I think it would be safe to assume you enjoyed your ice cream while strolling along the waterfront? That is one of my... More 

Brantford, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Great spot near the water. Wonderful suite with lots of space for two couples with lots of privacy. Handy to tourist attractions and beautiful walkways surround hotel. Great breakfast included with reservation. Parking was a bit high $ 18 a day however every where you parked in Kingston it cost money and sometimes only 2 hrs max. Hotel was very... More 

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear Sandra P, Thank you for staying at the Residence Inn by Marriott in Kingston! We are pleased to hear you found our hotel beautiful, relaxing and safe! We try our best to ensure our guests are as comfortable as can be. We are fortunate because our spacious suites allow guests to spread out and unwind as if they are... More 

Algarve
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 4 weeks .the studio rooms are very spacious with separate areas,lounge kitchen, etc.and well supplied for self catering if you wish. This hotel is easy to stay in relaxed and friendly staff . Our view was of the marina looking towards the ferry to Wolfe island.,and we had a grand stand view of the Canada Day fireworks.... More 

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear MandS60plus, Thank you for choosing the Residence Inn by Marriott in Kingston as your home away from home for a whole month. Our suites tend to feel more like apartments than a hotel room, they are 50% larger than a typical hotel suite. Plus they have the lovely waterview- if only there were fireworks every night, then the view... More 

Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a not small not big long stay hotel. The rooms are spacious and well designed with a small kitchen, full size refrigerator, a work station and a confortable bed. We also had a nice view of the lake which was stunning. The location is perfect and walking distance from multiple restaurants and bars. The reception staff was very... More 

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear Guillermo C, Thank you for choosing the Residence Inn by Marriott in Kingston! We are pleased to hear you found our suites spacious- they are 50% larger than a typical hotel suite which helps guests spread out when traveling with family. We are very fortunate to be situated where we are- right on the waterfront, close to all amenities,... More 

Scotland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel - room was a 2 bed suite with plenty space for our family of 5. Breakfast was included and was nice too. Nice location. Kids used the pool and although it was small, it suited their needs. Staff all very pleasant and helpful. Would recommend.

Was this review helpful? Yes
Kate K, Guest Services Supervisor at Residence Inn by Marriott Kingston Water's Edge, responded to this review

Dear zada205, Wow, thank you so much for the great review! We are happy to hear the Two Bedroom Suite had plenty of space for your family of 5- our suites feel more like apartments as they are 50% larger than a typical hotel suite. We are pleased to hear you enjoyed the breafast, we like to provide our guests... More 

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