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Holiday Inn Express Hotel & Suites Kingston

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11 Benson Street, Kingston, Ontario K7K 5W2, Canada
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Holiday Inn Express Hotel & Suites Kingston
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Holiday Inn Express Hotel & Suites Kingston
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307 reviews from our community

Traveler rating
    169
    93
    23
    8
    14
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116
75
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63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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There are newer reviews for Holiday Inn Express Hotel & Suites Kingston
See the most recent reviews
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2015 via mobile

Was recommended this place from two separate parties. No complaints here, friendly staff, clean rooms, great breakfast. My kids loved the pancake maker. Close to tims and other food places. The pool was clean, the hot tub wasn't hot and that would bother me if I were a alone, but I had my two small children with me and my... More 

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear sf2622, We think our pancake maker is a wonderful thing too! Thanks for sharing your stay with us, and we hope to have you back again soon. Cheers! Scott Follwell - General Manager More 

1 review
2 of 5 stars Reviewed December 28, 2014

parking entrance doorway covered in pigeon poo and cigarettes, elevator grab bar loose and coming off, wall paper peeling, ceiling damage looks like it was painted over. mold in the shower ( both rooms) disgusting vent in bathroom, was a squeaking in the hallway all nite sounded like a machine of some sort and in the morning a horrible smell... More 

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Linda C, As we pride ourselves on offering a spotlessly clean facility and impeccable customer service, I am surprised to read this. Please contact me at 613.546.3662 to discuss further and assist in determining a course of action. Regards, Scott Follwell - General Manager More 

Collingwood, Canada
Top Contributor
56 reviews 56 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 28, 2014

This hotel was right on the money! Excellent value! Loved the walnuts at breakfast, omelette, pancakes and cinnamon to sprinkle on the oatmeal. Our kids (ages 8 and 11) said the beds were comfy. Our only "complaint" was weak water pressure in the shower. Terrific front desk service.

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Jmih, Thank you for sharing your experiences while a guest of ours. We are very proud of our team here and glad to read their efforts are noticed! Hope to see you again soon, Warm regards, Scott Follwell - General Manager More 

North Bay, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2014

From the time we checked in until we checked out it was the same . The staff is just great helpful knowledgeable about the area. Rooms are immaculate the breakfast choices are great . We plan an going back next time in Kingston .

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear unhappyC7401EV, Thank you for commenting on your stay! I am glad you found our hotel to your satisfaction and we look forward to your next visit. Warm regards, Scott Follwell - General Manager More 

Whitby, Canada
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 7, 2014

Fantastic hotel - especially if you are shopping the Outlet Mall. Lovely decor, rooms beautiful, a full on breakfast is included too! Clean, quiet, great friendly service. I would definitely stay here again. About a $14 cab ride to downtown... worth it.

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Marlene L, Thanks for your comment - I appreciate your feedback and we look forward to your next visit! Warm regards, Scott Follwell - General Manager More 

Ontario
Top Contributor
155 reviews 155 reviews
52 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed November 19, 2014

Excellent location just off the 401 highway exit at Division street. numerous restaurants and gas stations just next to the hotel The hotel is new and very clean. Check in was smooth and friendly by Kate. I was acknowledged as a platinum member. The room was a spacious suite with a separate living area with TV and fridge. The bed... More 

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear ZingerOntario, Thank you for commenting on your visit. You are correct, Kate is a true ambassador of hospitality and customer service! We look forward to welcoming you back to our great city of Kingston in the near future. And thanks again for being a Platinum Member! Warm regards, Scott Follwell - General Manager More 

Kingston, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 18, 2014

Hotel turned out better than expected. Clean and quiet even though it is close to the highway.Staff is very friendly and helpful. Loved making pancakes for breakfast. Close to downtown and has all your favorite food groups for take out in the immediate area.

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear jjoconnor, Thank you for commenting on your stay! Aren't those pancakes the best...and so easy to make! Glad to hear you enjoyed your stay and we look forward to your next visit. Warm regards, Scott Follwell - General Manager More 

Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 15, 2014

We travel to Kingston often. We normally stay down at the water front. In the past I had thought this hotel was too far out of the way of down town Kingston ... I was wrong! It is a great hotel. Very Nice and Clean. It also has a very nice breakfast. The parking is easy and it is free... More 

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Llie, Why thank you! We love to be your favorite Kingston hotel. Thank you for mentioning some of our wonderful amenities. I feel they make us stand out from the rest; especially our amazing staff! We thank you for being our guest and can’t wait for your next visit. Until next time, cheers! Scott Follwell - General Manager More 

Zephyrhills, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2014

My husband and I had a great experience when visiting there on Sept. 22, 2014. The staff was very friendly, professional and a pleasure to deal with. We would stay there again if we are ever back in that area. I recommend this hotel highly. There is also a great restaurant down the street called East Street Mario's. Best Italian... More 

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Kathy G, Thank you for writing about your stay. We truly have a great bunch of dedicated customer service professionals here. Glad to hear you enjoyed East Side Mario's too! We look forward to your next visit. See you soon! Warm regards, Scott Follwell - General Manager More 

Thornton, Pennsylvania
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2014

We were very impressed with this hotel. The girl at the check in was very helpful. We really enjoyed the breakfast. It was made more enjoyable by Barbara the lady in charge of the breakfast. She was friendly and when I asked her how the pancake machine worked was pleased to show us and explain how it worked. We really... More 

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear judy_darvell, Thank you for commenting on your stay! Isn't Barbara great? She is a true customer service ambassador and is always available to assist where possible. We look forward to welcoming you back in the near future. Warm regards, Scott Follwell - General Manager More 

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