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Holiday Inn Express Hotel & Suites Kingston

2.5 of 5
11 Benson Street, Kingston, Ontario K7K 5W2, Canada
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Holiday Inn Express Hotel & Suites Kingston
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12 traveler photos
Ranked #4 of 34 hotels in Kingston
4.5 of 5 stars 132 Reviews
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132 reviews from our community

What travelers say about this hotel
  • “Very clean” (5)
  • “Breakfast room” (4)
  • “Flat screen TV” (4)
  • “Only complaint” (4)
  • “Parking lot” (3)
  • “So comfortable” (3)
  • “Shoppers Drug Mart” (3)
  • “King suite” (3)
  • “Pool area” (3)
  • “Priority Club” (3)
Traveler rating
    76
    35
    9
    4
    8
Only show reviews for Family (40) | Couples (30) | Business (26)
Date Rating
Etobicoke, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great stay”
5 of 5 stars Reviewed May 29, 2012 NEW

My wife and I really enjoyed our stay. Clean and quite, even the breakfast was much appreciated. We would be happy to stay at this hotel again. The location can not be beat!!!!!!!!!!

Was this review helpful? Yes
albany
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“great hotel”
5 of 5 stars Reviewed May 25, 2012

we stayed in Holiday Inn Express for overnight stay way going to Toronto from Montreal. The staff are friendly,knowledgable. The room was spacious and clean. The breakfase was excellent. Its nice, clean new hotel. We will be staying again when going through Highway 401.

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review
May 28, 2012

Thanks for the review! Our hotel is a very comfortable and convenient rest stop when travelling along the 401. I’m happy your stay was a good one and we hope to see you next time you’re passing through! More

Peterborough, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Have stayed twice, will be back again!”
5 of 5 stars Reviewed May 19, 2012

I have stayed at the Holiday Inn Express in Kingston twice for work (the most recent being a week ago). The staff are amazing, they can't do enough to help you. The rooms are very nice and very clean. The location is perfect, restaurant options are within walking distance and to get to most places in Kingston it's not too... More

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review
May 22, 2012

Thank you for the review. We do have great staff who make providing excellent customer service their top priority. I’m glad that you enjoyed our breakfast as well as the restaurants in our neighbourhood. We hope to see you again soon. More

Ottawa, Ontario, Canada
1 review
“What a great stay!”
5 of 5 stars Reviewed May 9, 2012

Come here every week for business and the staff could not be more incredible. From lending me a blackberry charger that I had forgotten at home one week, to advise on where to eat, this is a great stay with good amenities and everything is brand new which is not the usual run down stay I am used to at... More

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review
May 10, 2012

We love our regular guests and we’re thrilled you like us too! It’s our pleasure to ensure that your frequent business trips are as comfortable as possible. Thank you for your kind words. See you next week! More

Toronto, Canada
1 review
“Great Hotel in Kingston”
5 of 5 stars Reviewed May 9, 2012

Rooms new clean and spacious. The team is courteous and knowledgable

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Toronto
Top Contributor
64 reviews 64 reviews
Reviews in 48 cities Reviews in 48 cities
214 helpful votes 214 helpful votes
“Every Holiday Inn Express Should be Like This One”
4 of 5 stars Reviewed April 30, 2012
2
people found this review helpful

Stayed for one night while returning home from Vermont on business. I had stayed at this property once before with the family, and you can't go wrong with it. The hotel is very convienent to the 401; parking is no problem either. There are several chain restaurants within walking distance, including a Tim Hortons, etc. The hotel itself is clean,... More

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review
May 3, 2012

Thank you for taking the time to share your very positive comments. I’m delighted that you have been able to experience and appreciate all the wonderful features of our hotel. We look forward to having you back the next time you are in Kingston. More

Toronto
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Best Hotel In Kingston”
5 of 5 stars Reviewed April 13, 2012
1
person found this review helpful

Very surprised with the upscale check in and lobby. Staff very pleasant

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See 2 more reviews by GaryTravels for Kingston
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review
April 16, 2012

I’m so glad to hear that you were pleasantly surprised during your stay with us. Thank you for sharing your positive comments. More

Mississauga, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Will go back”
4 of 5 stars Reviewed March 20, 2012
1
person found this review helpful

Great little hotel , comfortable stay and staff was friendly & helpful especially Marc (front desk). Breakfast was good enough to keep us going thru lunch. Will definitely come back

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review
March 28, 2012

Thank you for your kind review. It’s always great to hear positive feedback about our staff. I’m so glad that your stay was comfortable and that you enjoyed your breakfast. We’d love to have you back anytime! More

Ontario
Senior Contributor
36 reviews 36 reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“General Manager Problems”
1 of 5 stars Reviewed March 4, 2012
2
people found this review helpful

We pre- booked this hotel directly for a gov't rate as my husband is a gov't employee. When we arrived, the rate had been upped by $36/night. When I asked to speak to the manager, she came out and rudely tried to explain her thoughts. We were denied this pre-booked rate and were treated VERY rudely by the manager. When... More

Was this review helpful? Yes
See 2 more reviews by marchbreakneeded for Kingston
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review
March 7, 2012

We apologize for your experience and misunderstanding regarding your reservation. We value our Government travellers and do offer our great rates based on the guidelines provided in the official Government accommodations directory program. We will be taking the necessary steps to prevent this behaviour and ensure that we continue to provide excellent customer service. Please contact me directly as we... More

toronto
Senior Contributor
35 reviews 35 reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“Good stay, however, a bit far from the good restaurants Kingston has to offer!”
4 of 5 stars Reviewed February 27, 2012

I stayed at this hotel for two weeks in a room with two queen beds. The first room I stayed in felt a bit tight for two beds, there was no space really between the foot of the bed and the tv/dresser and the table/desk. The second week I was in a room on the same floor however it was... More

Was this review helpful? Yes
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review
March 8, 2012

Thank you for taking the time to write this review. We are pleased to hear that overall you enjoyed your stay with us. Our hotel is only 2 years old and located in an extremely convenient location just off the 401! You are correct, there are many well known restaurants and stores within walking distance and it’s just a short... More

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Additional Information about Holiday Inn Express Hotel & Suites Kingston

  • Holiday Inn Express Kingston
Address: 11 Benson Street, Kingston, Ontario K7K 5W2, Canada
Price Range: PLN: $$

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Holiday Inn Express Hotel & Suites Kingston
11 Benson Street
Kingston, Ontario K7K 5W2
Canada
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