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Holiday Inn Express Hotel & Suites Kingston

2.5 of 5 11 Benson Street, Kingston, Ontario K7K 5W2, Canada
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Kingston
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Holiday Inn Express Hotel & Suites Kingston
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301 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
53 reviews 53 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been working outside of Gananoque for 2 years and we will be here for at least another 1 1/2 years. There was a snow storm and power outage on Wednesday night so we drove to Kingston. We saw the Holiday Inn and tried it out. It is more expensive than what we are used to but they offered... More 

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Whitby, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for Superbowl weekend. Hotel is clean, efficient and rooms are a good size with everything you need. Decent breakfast considering that it is included in the room rate. The beds are comfortable and everything in the room was in good working order. Good value for money.

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Toronto
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were very happily surprised at the newness and quality appointments of the property. Front desk was efficient and professionally friendly, as were breakfast room staff and any cleaning staff we encountered. Beds were super comfortable with nice quality linens and pillows. Bathroom was larger than usual, and had a make up mirror! Towels are thick and not scratchy. Breakfast... More 

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Hong Kong, China
Top Contributor
63 reviews 63 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 26, 2015

I arrived early in the day after a very log flight from overseas. Rooms were not vacated yet so I had to wait to check in- very understandable. I went for a quick walk and on my return, the staff and housekeeping had managed to have my room spotless and ready for check in! Very much appreciated! Breakfast was very... More 

Was this review helpful? Yes 1
Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 17, 2015

A very comfortable and convenient hotel. Decent range of food for breakfast, heated swimming pool for the kids, comfortable rooms (2 queens without being cramped) and shops/pharmacy across the road. Certainly stay again.

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015 via mobile

Was recommended this place from two separate parties. No complaints here, friendly staff, clean rooms, great breakfast. My kids loved the pancake maker. Close to tims and other food places. The pool was clean, the hot tub wasn't hot and that would bother me if I were a alone, but I had my two small children with me and my... More 

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Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear sf2622, We think our pancake maker is a wonderful thing too! Thanks for sharing your stay with us, and we hope to have you back again soon. Cheers! Scott Follwell - General Manager More 

1 review
2 of 5 stars Reviewed December 28, 2014

parking entrance doorway covered in pigeon poo and cigarettes, elevator grab bar loose and coming off, wall paper peeling, ceiling damage looks like it was painted over. mold in the shower ( both rooms) disgusting vent in bathroom, was a squeaking in the hallway all nite sounded like a machine of some sort and in the morning a horrible smell... More 

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Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Linda C, As we pride ourselves on offering a spotlessly clean facility and impeccable customer service, I am surprised to read this. Please contact me at 613.546.3662 to discuss further and assist in determining a course of action. Regards, Scott Follwell - General Manager More 

Collingwood, Canada
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 28, 2014

This hotel was right on the money! Excellent value! Loved the walnuts at breakfast, omelette, pancakes and cinnamon to sprinkle on the oatmeal. Our kids (ages 8 and 11) said the beds were comfy. Our only "complaint" was weak water pressure in the shower. Terrific front desk service.

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Jmih, Thank you for sharing your experiences while a guest of ours. We are very proud of our team here and glad to read their efforts are noticed! Hope to see you again soon, Warm regards, Scott Follwell - General Manager More 

North Bay, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2014

From the time we checked in until we checked out it was the same . The staff is just great helpful knowledgeable about the area. Rooms are immaculate the breakfast choices are great . We plan an going back next time in Kingston .

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear unhappyC7401EV, Thank you for commenting on your stay! I am glad you found our hotel to your satisfaction and we look forward to your next visit. Warm regards, Scott Follwell - General Manager More 

Whitby, Canada
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 7, 2014

Fantastic hotel - especially if you are shopping the Outlet Mall. Lovely decor, rooms beautiful, a full on breakfast is included too! Clean, quiet, great friendly service. I would definitely stay here again. About a $14 cab ride to downtown... worth it.

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Marlene L, Thanks for your comment - I appreciate your feedback and we look forward to your next visit! Warm regards, Scott Follwell - General Manager More 

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Additional Information about Holiday Inn Express Hotel & Suites Kingston

Address: 11 Benson Street, Kingston, Ontario K7K 5W2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kingston 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express Hotel And Suites Kingston
Holiday Inn Express Kingston
Holiday Inn Express Hotel & Suites Kingston Ontario
Hotel Style:
#1 Family Hotel in Kingston
#6 Romantic Hotel in Kingston
#6 Business Hotel in Kingston

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