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Holiday Inn Express Hotel & Suites Kingston

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11 Benson Street, Kingston, Ontario K7K 5W2, Canada
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Kingston
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336 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
  • All months
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    (59)
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Toronto, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at a few places in the area, usually prefer the Courtyard across the street. This was the only place with accommodations on Saturday past. Wow!!! Not the Holiday Inn Express I am used to, the rooms are as good as any $250+ hotel, if not better. The beds, sheets and pillows are better than at most. The... More 

Was this review helpful? Yes 1
Todd D, Front Office Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear TravelPatience, Thank you for commenting on your recent stay with us! I’m happy to hear that you had a wonderful visit as we always want our guests to feel like the red carpet has been rolled out and the crowns have been shined! So thank you for letting us know we were successful. Thanks again for the wonderful review... More 

Vaughan, Canada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Positives: - Very clean. - Friendly staff. - Free Wi-Fi. - Free parking. - Breakfast included. Self serve. Very comprehensive with omelletes, pancake machine, yogourts, muffins, croissants, juices. This would be worth õver $50 for a family of 4. - Near Highway 401. Negatives: - Pool simple rectangle & small hot tub. Two annoying kids cannonballing & diving constantly were... More 

Was this review helpful? Yes 1
Todd D, Front Office Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear J R M, Thank you for your comments. We look forward to your next visit. Todd Delaney Assistant Front Office Manage More 

Toronto, Ontario
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelling with my husband and two young children, we opted for this highway adjacent hotel over downtown Kingston waterfront hotels for a couple of reasons, namely inclusions for price. Holiday Inn Express offered a large suite with fridge, microwave, and pullout sofa for the same price as a regular hotel room in downtown Kingston. We found this to be perfect... More 

Was this review helpful? Yes
Todd D, Front Office Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear AnnOnVacation, Thank you for your warm comments. We look forward to your next visit. Todd Delaney Assistant Front Office Manage More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was greeted and quickly checked-in. Was able to drop bags in well appointed room with microwave and fridge, which is handy when travelling with kids. Rooms was immaculate, with a decent view of the 401. Spent time in pool and hot tub, again very clean albeit a little heavy with the chlorine. While the bed was very comfy, the TV... More 

Was this review helpful? Yes
Todd D, Front Office Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Jim S, It’s always great to receive such positive feedback about our wonderful staff. We are pleased to help make your stay with us more enjoyable. We look forward to welcoming you back again soon. Todd Delaney Assistant Front Office Manager More 

Ottawa ON Canada
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room on the third floor at the very end of the hall. Clean, the air conditioning works very well. Bring soap as we had only two tiny bars for two adults for two showers each and hand washing etc. Good thing my wife brought extra. Only one shampoo. They do advertise you can get more at the front desk but... More 

Was this review helpful? Yes
Todd D, Front Office Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear BooOttawaONCanada, Thank you for your comments. We look forward to your next visit. Todd Delaney Assistant Front Office Manage More 

Port Hope, Canada
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean and nice, quiet too which I wasn't expecting because the hotel was very busy. Very comfortable and overall a very pleasant stay. Would absolutely go again. The only thing I didn't like was the breakfast food, but the coffee was good.

Was this review helpful? Yes
canada
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel, friendly staff Lots to pick from for breakfast which is included in the price of your room Bed is very comfortable and so are the pillows Our room was street side but once asleep we did not hear the traffic. Suggest you get your table at breakfast (have one in the group save it) or you may not... More 

Was this review helpful? Yes 1
London, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Holiday Inn Express in Kingston on our way to Gananoque/Thousand Islands, and were so pleased with our stay that we stayed there again on our way home. The Holiday Inn Express Kingston offered us a comfortable bed with a choice of pillows (firm or soft), a free breakfast, great selection of tv channels, free wi-fi and... More 

Was this review helpful? Yes
Todd D, Front Office Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear OhEwe, Thank you very much for your wonderful comments about the Holiday Inn Express and Suites Kingston, We do appreciate you taking the time to pass those thoughts on to us. I will discuss your ideas with my Front Desk staff in order to better accommodate guests in the future. Thank you, Todd Delaney Assistant Front Office Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I trusted the reviews and booked this hotel. Well, at least I learned these reviews can be misleading. To begin with, I booked a room with 2 queen beds, but what I got was a room with 1 king bed. When I was checking in, the staff did not say anything about the room change, until I found out myself... More 

Was this review helpful? Yes 1
Todd D, Front Office Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Jane Y, Thank you for your comment and if you wish to talk about your stay further please feel free to contact me at tdelaney@hiexpresskingston.ca Todd Delaney Assistant Front Office Manager More 

Guelph, Canada
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

With an ice storm predicted, we suddenly needed a room in Kingston. Chose this hotel for it's proximity to the highway and restaurants. It was much better than anticipated. The lobby is very nice, the staff was very personable and efficient, the room was larger than most hotels, the beds were incredibly comfortable, the flat-screen TV worked well and had... More 

Was this review helpful? Yes
Todd D, Front Office Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Wendy K, Thank you very much for your wonderful comments about the Holiday Inn Express and Suites Kingston, We do appreciate you taking the time to pass those thoughts on to us. We look forward to another visit from your family in the near future. Thank you, Todd Delaney Assistant Front Office Manager More 

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