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Holiday Inn Express Hotel & Suites Kingston

2.5 of 5 11 Benson Street, Kingston, Ontario K7K 5W2, Canada
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Holiday Inn Express Hotel & Suites Kingston
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Holiday Inn Express Hotel & Suites Kingston
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293 reviews from our community

Traveler rating
    161
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    23
    7
    14
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109
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Bay, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

From the time we checked in until we checked out it was the same . The staff is just great helpful knowledgeable about the area. Rooms are immaculate the breakfast choices are great . We plan an going back next time in Kingston .

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear unhappyC7401EV, Thank you for commenting on your stay! I am glad you found our hotel to your satisfaction and we look forward to your next visit. Warm regards, Scott Follwell - General Manager More 

Whitby, Canada
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fantastic hotel - especially if you are shopping the Outlet Mall. Lovely decor, rooms beautiful, a full on breakfast is included too! Clean, quiet, great friendly service. I would definitely stay here again. About a $14 cab ride to downtown... worth it.

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Marlene L, Thanks for your comment - I appreciate your feedback and we look forward to your next visit! Warm regards, Scott Follwell - General Manager More 

Ontario
Top Contributor
137 reviews 137 reviews
47 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed November 19, 2014

Excellent location just off the 401 highway exit at Division street. numerous restaurants and gas stations just next to the hotel The hotel is new and very clean. Check in was smooth and friendly by Kate. I was acknowledged as a platinum member. The room was a spacious suite with a separate living area with TV and fridge. The bed... More 

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear ZingerOntario, Thank you for commenting on your visit. You are correct, Kate is a true ambassador of hospitality and customer service! We look forward to welcoming you back to our great city of Kingston in the near future. And thanks again for being a Platinum Member! Warm regards, Scott Follwell - General Manager More 

Kingston, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 18, 2014

Hotel turned out better than expected. Clean and quiet even though it is close to the highway.Staff is very friendly and helpful. Loved making pancakes for breakfast. Close to downtown and has all your favorite food groups for take out in the immediate area.

Was this review helpful? Yes
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear jjoconnor, Thank you for commenting on your stay! Aren't those pancakes the best...and so easy to make! Glad to hear you enjoyed your stay and we look forward to your next visit. Warm regards, Scott Follwell - General Manager More 

Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 15, 2014

We travel to Kingston often. We normally stay down at the water front. In the past I had thought this hotel was too far out of the way of down town Kingston ... I was wrong! It is a great hotel. Very Nice and Clean. It also has a very nice breakfast. The parking is easy and it is free... More 

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Llie, Why thank you! We love to be your favorite Kingston hotel. Thank you for mentioning some of our wonderful amenities. I feel they make us stand out from the rest; especially our amazing staff! We thank you for being our guest and can’t wait for your next visit. Until next time, cheers! Scott Follwell - General Manager More 

Zephyrhills, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2014

My husband and I had a great experience when visiting there on Sept. 22, 2014. The staff was very friendly, professional and a pleasure to deal with. We would stay there again if we are ever back in that area. I recommend this hotel highly. There is also a great restaurant down the street called East Street Mario's. Best Italian... More 

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Kathy G, Thank you for writing about your stay. We truly have a great bunch of dedicated customer service professionals here. Glad to hear you enjoyed East Side Mario's too! We look forward to your next visit. See you soon! Warm regards, Scott Follwell - General Manager More 

Thornton, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2014

We were very impressed with this hotel. The girl at the check in was very helpful. We really enjoyed the breakfast. It was made more enjoyable by Barbara the lady in charge of the breakfast. She was friendly and when I asked her how the pancake machine worked was pleased to show us and explain how it worked. We really... More 

Was this review helpful? Yes 1
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear judy_darvell, Thank you for commenting on your stay! Isn't Barbara great? She is a true customer service ambassador and is always available to assist where possible. We look forward to welcoming you back in the near future. Warm regards, Scott Follwell - General Manager More 

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 28, 2014

Close to the 417 and an easy drive to downtown Kingston. Rooms are a good size and well equipped, though I would prefer a bigger bathtub. Breakfast is fine. My only concern would be that the pool is very small, but it's what I would expect at this level.

Was this review helpful? Yes 2
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear ClarkKent007, Thank you for sharing your observations and we look forward to welcoming you back soon! Warm regards, Scott Follwell - General Manager More 

Ottawa ON Canada
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 24, 2014

My wife and I stayed here early Aug for an overnight stay. Check in was fast and easy. The front desk person was happy, cheerful, pleasant and helpful. What more could you want. The room we had was on the first floor, in a back corner. We were very pleasantly surprised, super clean, nicely appointed. A mini fridge that actually... More 

Was this review helpful? Yes 2
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear BooOttawaONCanada, Thank you for your very detailed review and we look forward to welcoming you again soon. Warm regards, Scott Follwell - General Manager More 

Manitowaning, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 16, 2014

As with other reviews, the main benefit to me was location, especially after 9 hours on the road pulling a trailer. Lots of parking in back. Friendly staff, clean and quiet rooms, and Denny's right next door. Gas station on the other side. Would definitely stay there again.

Was this review helpful? Yes 4
Scott F, General Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review

Dear Duncan T, Thank you for commenting on your stay. While we are very proud of our hotel we are also home to many great team associates here. I am happy to read our dedication and commitment shows. Hope to see you again soon! Warm regards, Scott Follwell - General Manager More 

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Additional Information about Holiday Inn Express Hotel & Suites Kingston

Address: 11 Benson Street, Kingston, Ontario K7K 5W2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kingston 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express Hotel And Suites Kingston
Holiday Inn Express Kingston
Holiday Inn Express Hotel & Suites Kingston Ontario
Hotel Style:
#1 Family Hotel in Kingston
#6 Romantic Hotel in Kingston
#6 Business Hotel in Kingston

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