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222 Hearst Way, Kanata, Ontario K2L 3A2, Canada
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Best fare found from Denver to Toronto: CAD504

Reviews you can trust: Business

60% Do not recommend
3.0 of 5 stars 5 reviews
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By trip type
Business (5)
[ Date ] [ Rating ]
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1 of 5 stars
MartyPuch   8 contributions
Thornhill, ON
Nov 1, 2009 | Trip type: Business, Solo travel

Got into the hotel late. Check in was slow. Room key didn't work. Room was clean but quite worn. Sofa was gross. Bathroom was clean. I went to bed worried about what might lurk in dark. TV worked poorly. Breakfast room was packed. At $113 per night, hardly any value for the money. Worth at most $79 and even at... more

Management response from
HotelVu, Hotel Management

We are sorry if your stay was not an enjoyable one, and the impression it left on you. Regarding the TV reception, you were correct in your assessment. The hotel installed new 32” flat screen TVs in most rooms and have been frustrated with the reception recently. Please note the cable company has been actively working in the neighborhood making...

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5 of 5 stars
MontrealLena   2 contributions
Montreal
Sep 11, 2009 | Trip type: Business, Family
1/1 found this review helpful

I was realy astonished to find here a good service for that price. The room is clean, there are all small things for you in the room, the personal are amiable. more

Management response from
HotelVu, Manager

Thank you for taking the time to review the Comfort Inn Ottawa West Kanata. Webster dictionary defines “astonished” as surprised or amazed and “cheap” as charging or obtainable at a low price. We hope our interpretations are correct. Our team works hard to make all our guests feel special. As a family friendly hotel we offer affordable accommodation with numerous...

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4 of 5 stars
YVRtoPVR   21 contributions
Vancouver, BC
Mar 2, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I stayed here for business in January and found the service to be excellent!!!! I was going to a fitness class nearby and due to the transit strike, the cab was taking waaaay too long!!! No problem, though, the manager gave me a ride in her own car!!! Talk about helpful!!! more

Management response from
HotelVu, Hotel Management

We thank you for your gracious review of the Comfort Inn Ottawa West Kanata. Our management are proud we were able to exceed your expectations. It is always nice to hear how well our guests are treated by our associates and this is no exception. Should you find yourself in Kanata again, we hope to have you as our guest.

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1 of 5 stars
backstreetjimmy   3 contributions
kw area
Sep 15, 2008 | Trip type: Business, Family
0/1 found this review helpful

Booked our room months ago and we were told we could have an early check in,because we had a wedding at 3pm.and we were booking 4 rooms all together.My mother inlaw went down the day before us on the friday,and arrived at 2pm.and was told her room was not ready yet,and she never got into her room until 9pm.we arrived... more

Management response from
HotelVu, Manager Response

With regret I have read your comments regarding your recent stay with us. The weekend of the wedding was certainly a busy one. The hotel was completely full and over half the hotel was made up of various wedding and other groups. I apologize if any of our staff guaranteed early check in. While when the hotel is slow we...

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3 of 5 stars
CanucksRUsHalifax_NS   6 contributions
Halifax. NS
Jul 26, 2008 | Trip type: Business, Couples

We were booked in here for a weeks but checked out after 2 nights. We were on the ground floor next to a rear exit which was close to the car park, every time someone came or left the door slammed and shook the wall of our room late at night and early morning. Also when smokers went outside for... more

Management response from
HotelVu, Hotel Manager

Thank you for your candid review of the Comfort Inn. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. I am glad we were able to contact you and our subsequent telephone conversation we apologized...

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Comfort Inn West Also Known As

  • Comfort Inn Kanata
  • Kanata Comfort Inn
Address: 222 Hearst Way, Kanata, Ontario K2L 3A2, Canada
Kanata Hotels Comfort Inn West
3.5/5.0
5