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Comfort Inn Ottawa West Kanata

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222 Hearst Way, Kanata, Ottawa, Ontario K2L 3A2, Canada
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Comfort Inn Ottawa West Kanata
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146 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Winnipeg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

They didn't have enough staff working to take my reservation in a timely manner. The front desk doesn't answer calls from the room, when I went to the lobby, there was no staff in the lobby, the phone was ringing off the hook, and there were multiple people waiting to check in. They consistently don't have enough staff to be... More 

Was this review helpful? Yes 1
Kitchener, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2015

Even thought the hotel was very busy, the front desk staff made it seem like I was their only guest. The service they gave was first class all the way. Their friendly personality made you feel right at home.

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Toronto
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 8, 2015

Our family of four stayed for a night. Its a very dated hotel/motel. The sliding back door did not open properly. The surface looked ok clean but open up the hotel guide and their was moldy food stuck behind the front cover. The beds were saggy but oddly enough they felt pretty comfortable. The room also smelled like smoke although... More 

Was this review helpful? Yes 1

Travelers are raving about these Kanata hotels

Ontario
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 2, 2015

Stayed here one night. Seemed to be there at the same time as a hockey tournament or something as there was a lot of children and parents. Kids were running up and down the hall all night and we were waken by people in the halls in the morning being loud. Didn't stay for breakfast. The room numbers are very... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 10, 2015

Clean hotel. Friendly front desk staff. Heating unit in the room was old and noisy. Towel bar in bathroom fell off and struck my toe. When I told the front desk, they did nothing. Ok place, but I've stayed in much nicer places at that price point.

Was this review helpful? Yes 2
Toronto
Level Contributor
159 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
3 of 5 stars Reviewed April 7, 2015

This hotel is older and the rooms are definitely dated. It is a basic hotel but conveniently located near major roads and the arena. It is clean, lots of parking and they serve a basic breakfast. The staff are friendly and check in was quick.

Was this review helpful? Yes 2
Quebec City, Canada
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed March 30, 2015

We booked this hotel for a Sentors game on March 26. The location is great and a five minute drive to the Canadian Tire Centre. The area is nice and safe, retaurants, shops, lcbo...all close to the hotel. This hotel is pretty standard and basic, everything expected a Comfort Inn can offer . The breakfast area is larger than some... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 29, 2015

Rooms smell like mold and marajuana. Front desk staff are rude and have no interest in helping paying customers. No cable or internet during our visit I watched a hockey Mom fall on ice outside the side entrance and I reported it to front desk. 1 hr later, ice was still there. Newly renovated? i dont think so. Discount...yah right.... More 

Was this review helpful? Yes 2
North Bay, Canada
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 25, 2015

Stayed here for a couple of nights.Good location if you want to go to a Senators game or so some shopping. The room was clean and the breakfast was good. Temperature regulaton in the room was a bit of an issue and the wifi was slow.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 23, 2015

Terrible is being nice, TV would not work, they gave me batteries and said good luck. Couldn't adjust heat, had to leave window open and listen to the 417. Front desk didn't care or offer any discount

Was this review helpful? Yes 1
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