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All 4 Kanata hotels

Holiday Inn & Suites Ottawa Kanata

3.0 of 5 Hotel   |   101 Kanata Avenue, Kanata, Ottawa, Ontario K2T 1E6, Canada
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Ranked #2 of 4 Hotels in Kanata
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
markus664 rapides des joachims
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181 reviews from our community

Traveler rating
    75
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    24
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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rapides des joachims
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed over 1 night, room was very clean and staff were friendly. Location is close enough to all sorts of restaurants and shops, downtown a quick drive in non rush hour traffic or airport. The Senators Arena is nearby making it a logical choice.

Was this review helpful? Yes 4
KADOttawa, Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear Markus Thank you very much for your wonderful feedback about our hotel and staff. We're glad that you were able to use our convenient location, close to the highway and a multitude of shops and restaurants, to its full advantage. We look forward to welcoming you back again when your travels bring you to the Ottawa-Kanata area again! Warm... More

Vancouver, Canada
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came here as part of a business trip and this hotel was a very good option, being right off the highway, which allowed for easy transport to other locations around Kanata. The hotel service was impeccable and definitely raised the rating for this hotel. I stayed in a suite with a kitchenette, living room, bedroom and bath. The bed was... More

Was this review helpful? Yes 4
KADOttawa, Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear Ian We're glad that you found our hotel and your guestroom so convenient and comfortable during your recent stay. We pride ourselves on being able to offer a "home away from home" for all our guests. We look forward to welcoming you back on your next stay and hope you will take advantage of all our amenities again! Warm... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location, just off Hwy 417 and close walking distance to restaurants. The room was large and comfortable but showed signs of being tired and in need of a refurbishment. The small corner shower door was rusty and the ceiling had evidence of a poor repair. Breakfast was included in the price. I was told I could chose anything off... More

Was this review helpful? Yes 5
KADOttawa, Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear David Thank you so much for taking the time to provide us with your feedback on your recent stay. The best way for us to improve our service and our facility is with honest feedback from our valued guests. We listened to your comments about our executive breakfast billing and agree this is an issue that needs to be... More

Allentown PA
Top Contributor
67 reviews 67 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel isn't the best I have ever stayed in but it is a very nice option. I had a suite with a small kitchen, living room, bedroom and bath. The bed was only a full size, which was a bit disappointing but since I was traveling alone it was quite acceptable. My one real complaint is that the ice... More

Was this review helpful? Yes 6
KADOttawa, Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear Poodle_Mommy Thank you so much for your positive review of your recent stay at Holiday Inn & Suites Kanata. Our on-site restaurant, Graffiti's Italian Eatery, recently underwent renovations and we are very proud of the results. We're so glad you enjoyed all your dining experiences with us! On the other hand please accept our apologies for the difficulty you... More

Ottawa, Ontario, Canada
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 11, 2014

I've stayed at this hotel several times and have always received excellent customer service and a clean and comfortable stay. The staff is very friendly and helpful, and there are lots of places to eat and shop nearby, if you want to get out. My only complaint is the allowance of smokers to smoke right outside the entry doors. During... More

Was this review helpful? Yes 5
KADOttawa, Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear Chantal C We appreciate you taking the time to post your review of your recent stay at Holiday Inn & Suites Kanata. It's always nice to hear from repeat guests who continue to enjoy staying at our property! We look forward to welcoming you back again to enjoy a clean, comfortable stay with friendly guest service. Warm Regards, Alana... More

Belleville, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 5, 2014

We stayed the nights of 30 and 31 Aug. 2014. The suite was a good size and clean. Sunday the maid removed the used towels and forgot to bring clean ones. i was disappointed there was not at least a continental breakfast as the cheapest thing on the restaurant menu was $7. All they had was a few turnovers and... More

Was this review helpful? Yes 9
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear Richard B, Thank you for taking the time to share your feedback further to your recent stay. I am delighted that the quality and cleanliness of our Queen Suite exceeded your expectations -however sincerely apologize that your towels were not refreshed. Thank you for noticing the complimentary lobby coffee station and Signature Free baked goods that we are currently... More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 4, 2014

We stayed at the Holiday Inn and Suites Ottawa Kanata on a recent visit to the Ottawa Valley from the UK. It's a fairly standard IHG hotel. Our two-night stay in a Queen Suite was certainly comfortable. The suite was well-appointed, clean and well-equipped, though fast approaching a refresh date. It had all the amenities I require - good (and... More

Was this review helpful? Yes 10
KADOttawa, Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear Brian Thank you so much for taking the time to post your review about your recent stay at Holiday Inn Kanata on TripAdvisor. We love hearing from our guests and are pleased that you have both given us something to work on, and provided us with some wonderful compliments! I've passed along your concern about the in room alarm... More

Irricana Alberta
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 23, 2014

I am going back there if only to spend another night in a hotel that feels like a 5 star resort!! The staff could not have been nicer, the cleanliness, the linen, the beds and being pet friendly, well that was the icing on the cake. Please, if you have to spend money on a place to sleep , find... More

Was this review helpful? Yes 10
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear Heather W, Thank you for taking the time to post a review further to your recent stay with us. Thrilled our hotel, services, but most importantly - our TEAM exceeded your expectations! I hope you will visit us again - we promise to continue to deliver "5 star resort services"! Warmly, Kristine Dempster General Manager More

Smiths Falls, Ontario
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 11, 2014

My husband and I stayed at this hotel as we had an early morning depature for a tour the following day. Our check in was quick and efficient thanks to Paul. We took an upgrade to the Executive Queen Suite (totally worth it!) and Paul also made sure that we had an early morning wake up call and pre-ordered our... More

Was this review helpful? Yes 9
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear canadianeh_20, WOW - I am blown away by your review. A VERY BIG THANK YOU for taking the time to share your feedback for other travelers considering our hotel as their "home away from home"! We are truly committed to creating a "GREAT HOTEL, GUESTS LOVE" - and your comments, in particular your recognition of Paul and Sara -... More

2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 11, 2014

Even if i overlook the broken doors, backed up toilet and dysfunctional fridge (and yes we did tell them about all these things on site) - the way our group was treated when trying to make changes to our booking was the worst I have ever encountered booking anywhere in North America. Ottawa is beautiful but trust me stay somewhere... More

Was this review helpful? Yes 7
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review

Dear Sarah C, Thank you for taking the time to share your feedback - your review is alarming. I would appreciate if you would be able to contact me directly so I may investigate your concerns directly and hopefully restore your faith in our hotel. I can be reached at 613 271 2371. Warmly, Kristine Dempster General Manager More

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Additional Information about Holiday Inn & Suites Ottawa Kanata

Address: 101 Kanata Avenue, Kanata, Ottawa, Ontario K2T 1E6, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Kanata
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Ottawa Kanata 3*
Number of rooms: 152
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Also Known As:
Holiday Inn And Suites Ottawa Kanata
Holiday Inn & Suites Ottawa Kanata Hotel Kanata
Holiday Inn Ottawa
Holiday Inn Kanata
Holiday Inn Select Hotel
Kanata Holiday Inn
Holiday Inn & Suites Ottawa Kanata Ontario

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