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Courtyard by Marriott Hamilton

Certificate of Excellence
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1224 Upper James St, Hamilton, Ontario L9C3B1, Canada
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Courtyard by Marriott Hamilton
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151 reviews from our community

Traveler rating
    41
    73
    21
    6
    10
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49
34
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34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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    (151)
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Calgary, Canada
Top Contributor
297 reviews 297 reviews
31 hotel reviews
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel after arriving in Hamilton at noon on a Thursday. We went to the hotel at about 1:30 pm, well before the 'official' check-in time, but were promptly accommodated. The front desk staff were very friendly. Our room had a king size bed, a small settee, large flat screen TV and all the amenities. The hotel... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear YYC_traveler_10, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Brian Lubbers General Manager More 

2 reviews
4 of 5 stars Reviewed March 26, 2015

Great hotel and amenities for the price. Would go here again. Lots of restaurants around it too. Very convenient - right off the highway. Pool was clean, staff was friendly, room was clean. Overall good value for the price.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear Ian Eddy W, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant and that you found us to be a good value. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are... More 

Ontario
Top Contributor
51 reviews 51 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 3, 2015

We stayed here on Feb.20th for 1 night as we were flying out of Hamilton airport early the following morning. We arrived around 8:00pm and were very happy that the restaurant and bar were still open. Although it was a limited menu, it was more than enough for a late night dinner. The room were very comfortable as well as... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear czechmate 1ca, I’m so glad you enjoyed our hotel and amenities! Reflections like yours highlight what we are doing well and allow us to improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Brian Lubbers General Manager More 

Ottawa
Top Contributor
85 reviews 85 reviews
29 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed February 26, 2015

Set back off Upper James Street amid car dealerships and stores, you have to look for the Courtyard Marriott sign or you could easily miss it on the first drive-by. The building is a new two-storey structure with an open lobby containing both a lounge area with fireplace and a bistro/bar area for breakfast or early dinner. We had room... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear xygb7dklt, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our modern and quiet accommodations while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Brian Lubbers General Manager More 

Pittsford, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 22, 2015

We stayed here Feb.13. and used the park and fly option. The hotel has a contract with the airlines and they have priority over airport shuttle. We were told we would have to wait over an hour for a shuttle to take us back to the hotel because it was busy transporting airline crew.(even though shuttle sat empty in front... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear mcmar2015, I’m terribly sorry for our experience with our airport transportation; please forgive us. Guest satisfaction is our highest priority and I regret that we left you frustrated. It was our pleasure to pay for your taxi due to your quoted 30 minute shuttle time. Thank you for taking the time to share your review with us. Sincerely, Brian... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 18, 2015

I've stayed at Marriotts in Berlin, Budapest, San Fran, etc. and must say this is one of the better properties. Rooms are brand new, outdoor seating is wonderful (in Aug.) and the surrounding area is safe (We walked several blocks to eat at a very good Chinese buffet). If you're driving from Buffalo on your way North then Hamilton is... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear Marsviolet, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.... More 

Massillon, Ohio
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 10, 2015

I stayed here for one night for a business trip and found the hotel to be very up to date and clean. I did check the box for a bar and lounge but it's more like a cafeteria environment but you can get a beer or a drink here. The staff was very professional and friendly and I would definitely... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear TravelingCouple_99, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding your Bistro experience; I have taken note. On behalf of our entire team,... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2015

We stayed at the Courtyard for one night for a wedding. Front Desk staff were extremely pleasant and the hotel amenities were great. Rooms were fantastic, well-appointed and clean. Pleasantly surprised, overall.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear Julcuz, We appreciate having the opportunity to host you while in town attending a wedding. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon. Best, Brian Lubbers... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2015

Nothing but great things to say about the hotel and great service during the stay. However, I booked a Marriott Rewards rate that was to come with an additional 2500 Bonus points per stay (right in the booking). The staff at hotel told me that the points were not their problem and call Rewards. Great customer service... not. Much room... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear Craig C, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our modern room and ample amenities. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. I sincerely regret that confusion regarding your Marriott points and will be discussing that with our front desk associates for... More 

London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 15, 2015

I've stayed twice now at this location. The hotel seems to be in a bit of an odd place, but it's great if you are planning a one night getaway. Park at the hotel and walk to Turtle Jack's or The Keg - no driving needed. Denninger's is across the street and down a bit. Didn't walk, but if you... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Hamilton, responded to this review

Dear JDPower2005, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and great location. On behalf of our entire team, I thank you for your kind remarks. Please visit... More 

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