The front desk staff are friendly and try to be helpful. The hotel is situated between a busy road and a busy highway. With earplugs, though, it is surprisingly quiet. The bed was extremely comfortable, but on my last night, I found a bed bug in it. Also, the floor seemed not to have been cleaned well. For example, there... more

Very pleasant motel, and I am surprised at all the discontent voiced on this board. Admittedly, we stayed only one night, but the restaurant was good, the pool was great and the breakfast was awesome. We would definitely stay there again. By the way, the bloke on the front desk did have an unusual sense of humor, which most Americans... more

The Visitors Inn treated us well while we were there, and I'm very surprised by the negative reviews on this site. Free internet and free local calls make coordinating a visit in the area easier than I could have hoped. The room was clean and comfortable, with a terrific shower. The Continental breakfast is a fair price for the standard... more

I had booked this hotel directly and had two requests. I advised them that I was coming in with my parents (90 yrs & 87 yrs) and needed their room to be close so they wouldn't have to walk far and the second request was that the rooms (theirs and mine) would not be near the pop machine room. We... more

The front disk (a male) was very rude, unhelpful, he didn't even bother himself to answer a simple questioins. This hotel lacks the important thing in any hotel, the front disk. Bad front disk, expect to stay in bad hotel. I wouldn't recommend this hotel to anyone. more

Stayed overnight while picking up our daughter from McMaster Universtiy from a summer program. Very convenient to the Universtiy. The lobby is bright and clean. Rooms are a little dated, but clean. Free high-speed internet is available in your room. As a business traveller, I found this motel (it is not a B&B as the classification in TripAdvisor suggests) is... more

I stayed in this Inn while i was on a business trip. I had the worst experience in this hotel: the front desk clerk was NOT friendly or helpful; the elevator stinks and is incredibly slow, my bed sheet smells..., my TV channels periodically do not have any programs, the internet never worked in my room, the front desk clerk... more

My daughter and I stayed at this hotel from March 31-April 2 while she attended an interview and orientation at McMaster University. I strongly disagree with the effusive ratings for this hotel on this site. To be clear, the hotel was a good choice for our purpose, but it is not in my view the fabulous facility described by some... more

My friend and I stayed at the Visitors Inn for four nights last week and I really didn't want to leave. The room itself was spotless. Everything looked brand-new. The beds were incredibly comfortable. We didn't use the mini-bar, but took advantage of the mini-fridge. All the staff were very friendly and courteous. The indoor pool/spa/sauna area was the icing... more