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Staybridge Suites Hamilton - Downtown

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20 Caroline Street South, Hamilton, Ontario, Canada
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Staybridge Suites Hamilton - Downtown
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Staybridge Suites Hamilton - Downtown
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149 reviews from our community

Traveler rating
    78
    47
    14
    10
    0
See reviews for
40
37
9
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • French first
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    (149)
  • Mar-May only
    (36)
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Toronto, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

it has been some time since i wrote my review and i so i said to myself "why not a second review" well one thing i must say , is that usually with hotels ,the services tends to change as time goes by.....sometimes it gets better and sometimes not so much .I have to to write that this place keeps... More 

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear Torontogirl6910, Thank you so much for sending us your 5 star review. I am delighted to hear such great feedback about your recent stay at our hotel. I am also so happy that you feel that we are a "home away from home" for you, as that is our goal for all of our guests! It is always great... More 

Saskatoon, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First stay during a recent business trip, won't be my last. Excellent accommodation and great value. Friendly and attentive staff. Very comfortable and well appointed rooms. Great wifi connection. Well located in the downtown core. Numerous restaurants in close proximity a great stay.

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear Jack H, Thank you so much for taking the time to send us your feedback about our hotel. I am delighted to hear you enjoyed the hotel, especially our guest rooms and the customer service you received during your stay. I am also happy to hear you found our location to be conveniently located, close to local attractions and... More 

Hamilton, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

We used Staybridge for visitors for our sons wedding 2013. The reception was at The Art Gallery of Hamilton. All our guest from out of town and overseas was very happy with their stay. We needed a Hotel stay due to house renovation and we stayed at Staybridge Suites.We w ere greeted by Zeeshan welcomed warmly . Our room was... More 

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to send us your review and Congratulations on your sons wedding. I am delighted to hear that you and your out of town guests had a wonderful experience at our hotel, especially during such a special time. It is our goal to ensure all of our guests leave feeling happy about... More 

Ridgetown, Canada
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose this particular inn because of previous experiences with the brand in other cities. At check-in the staff was very helpful, even checking to see if there were any handicapped parking spaces available in the parking garage. We appreciated that very much. Unfortunately we experienced several problems which were not dealt with as well as we would have liked.... More 

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to send us your feedback with regards to your stay at our hotel. I am very sorry you encountered issues during your visit. All reviews are very important to our growth and success as a hotel and I assure you I have taken everything you've mentioned very seriously and shared it... More 

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I arrived at the Staybridge Suites and was welcomed by a room upgrade. Excellent start to our stay. Underground parking, good breakfast and close to the Convention Centre. Comfy bed and large walk in shower as I asked for an accessible room. The staff were knowledgeable and friendly. I would definitely stay again.

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear Louise, Thank you so much for sending us your 5 star review. I am delighted to hear that we were able to upgrade your room upon arrival. I am also so happy to hear that you enjoyed our hotel and all the amenities we have to offer and especially how convenient you found our location to be. I will... More 

Top Contributor
259 reviews 259 reviews
25 hotel reviews
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You get what you pay for here. Room was very nice and modern. Bed was comfy. They do accept dogs so that's a major plus for me. Some of the hotel staff was not very friendly, especially the front desk. Disappointing. I recommend this place because it is central to everything.

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear Holden20777, Thank you for taking the time to send us your review. I am happy to hear that you enjoyed the hotel and the amenities we have to offer. I am however very sorry if you feel you did not receive the proper customer service from our front desk staff. It is very unusual for our hotel to receive... More 

Ottawa
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for the 2015 Around The Bay. Great hotel, excellent location for the race. Other than the car alarm going off at 5am after the race in the municipal lot across the road, it was a great choice. Loved the kitchen in the rooms - instead of spending upwards of $100 per couple at dinner, we bought groceries... More 

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear bwgreen, Thank you for taking the time to send us your review. I am delighted to hear your feedback with regards to the hotel and the amenities we have to offer. It's always great to hear that our guests were able to utilize our fully equipped kitchens in out guestrooms. I do apologize for any noise inconvenience you encountered... More 

lagos, nigeria
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 28, 2015

The rooms are obviously well maintained as everything still seemed new even though the hotel has been open for a while. The beds are very comfortable and the living room while a bit on the small side was well laid out so you wouldn’t notice the size. The hotel has good ambience and the indoor parking, although it cost extra,... More 

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to send us your review. I am delighted to hear you enjoyed your stay and the service you recieved at our hotel. I have taken note with regards to our breakfast, we welcome all feedback in order to improve our guest experience. We look forward to having you stay with us... More 

Whitby, Canada
2 reviews
5 of 5 stars Reviewed March 27, 2015

Our staff were in a position to have to change hotels quickly. The Staybridge team were able to accommodate 10 of our staff with areas to meet after our course to relax and unwind. The suites offered clean, spacious rooms, with shiny clean kitchens near the living room overlooking the city. The most important was the excellent guest services we... More 

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear MaryKimM, Thank you for taking the time to send us your feedback about our hotel. I am delighted to hear we were able to accommodate your staff on such short notice, more importantly I am happy to hear that you enjoyed the hotel and the wonderful customer service you recieved during your time here. We look forward to having... More 

Thunder Bay, Canada
Top Contributor
69 reviews 69 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 21, 2015

My son was invited to an interview for Med School so I wanted to find a good hotel with a suite so he could get a good night's rest in his own bed before his early morning interview. This place did not disappoint. It is clean. The rooms are spacious. The staff is friendly. The complimentary breakfast selections plentiful and... More 

Was this review helpful? Yes
Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to send us your review, your feedback and the feedback of all our guests is so important to ensure we are offering a wonderful hospitality experience. I am delighted to hear that your stay with us was very pleasing, especially during a very special time for your family. We certainly hope... More 

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