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Staybridge Suites Hamilton - Downtown

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20 Caroline Street South, Hamilton, Ontario, Canada
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Staybridge Suites Hamilton - Downtown
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At a glance

83%
Positive reviews?
KEY AMENITIES
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Breakfast
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HOTEL PHOTOS

Staybridge Suites Hamilton - Downtown
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    166 Reviews from our TripAdvisor Community

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    Traveler rating
      85
      53
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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (46)
    Date | Rating
    • English first
    • French first
    • Any
    English first
    • All months
      (166)
    • Mar-May only
      (40)
    • Jun-Aug only
      (45)
    • Sep-Nov only
      (42)
    • Dec-Feb only
      (39)
    All months
    Level Contributor
    8 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed 2 days ago NEW

    I can't write too much of a detailed review about the property (however it is absolutely beautiful with huge clean rooms and all of the amenities you could ask for) because I just checked in a few hours ago, but I have to give a special shout out to the employees at this property. From the minute I walked in... More 

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear Amanda, Thank you so much for your review about our hotel, especially within minutes of check-in. I am pleased to hear such positive feedback and especially that you felt right at home. It is the "Staybridge Way" to make sure everyone has that "home away from home" feel. I have shared your review with Zeeshan and he is very... More 

    Los Angeles, California
    Level Contributor
    12 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    2 of 5 stars Reviewed 2 days ago NEW

    Though the area around the hotel is pretty sketchy, I can't fault them for that since I knew that going into the reservation. We had booked a 2 bedroom suite (2 bedrooms+living room/kitchen area) for 2 nights, and we left after 1 night. The pictures on their website make the suite look large and spacious...and clean. That isn't remotely what... More 

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear Jennifer D, Thank you for taking the time to send us your review about your recent visit to our hotel. I am so sorry to hear that you were disappointed with your stay. I assure you we pride ourself on the cleanliness of the hotel so this is a very rare occurance. We have one of best housekeeping staff... More 

    Ottawa, Canada
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 6 days ago NEW

    This hotel is conveniently located downtown within easy walk of amenities, with Hess Village immediately adjacent; but the greatest advantage is the staff from friendly front line reception to the manager (Tina?) who was hands-on even on her day off. The choices at breakfast were a bonus and the room was clean and modern and comfortable.

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear Arbiecan, Thank you so much for taking the time to send us your review. I am delighted to hear that you enjoyed your stay at our hotel and I am especially delighted that you were so pleased with our staff and a special thank you for your kind words about me. It is our main goal here at the... More 

    North Bay, Canada
    Level Contributor
    39 reviews
    13 hotel reviews
    common_n_hotel_reviews_1bd8 23 helpful votes
    5 of 5 stars Reviewed 1 week ago

    Loved this place! Clean rooms, friendly staff. Great location so close to the First Ontario Place! Full size fridge, stove and microwave with a dishwasher! lol Front staff was very friendly. Breakfast was included and was very good, nice sitting outside. Comfortable bed lots of lights and loved the sectional couch. It was a pleasant surprise. I would certainly stay... More 

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear WYR_Perras, Thank you so much for taking the time to send us your review. Everyone here at the Staybridge Suites Hamilton-Downtown are delighted to hear such positive feedback about the hotel. I am especially happy to hear you enjoyed all the amenities we have to offer such as our suites with fully equiped kitchens, our hot and cold buffet... More 

    Saskatoon
    Level Contributor
    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    2 of 5 stars Reviewed 2 weeks ago

    The facility was fine and the housekeeping staff (Bernice) were excellent. The front desk personnel were cordial, as well. However, every night, bikers of all types gather outside the hotel to party until 2:30 a.m at Tim Hortons behind the hotel. when the bars across the street close. Being on a upper floor didn't make a difference for us. The... More 

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear CanadianTraveler, Thank you for taking time to send us your recent review. I am happy to hear that you enjoyed our hotel, especially the customer service you received from our staff. I do apologize that you were bothered by the street noise during your stay, I understand how that would have been disappointing. We strive to ensure all our... More 

    Miramar, Florida
    Level Contributor
    11 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    1 of 5 stars Reviewed 3 weeks ago

    first the good things. great breakfast, very clean rooms, the staff couldn't be more pleasant and cordial. However, they didn't spend in security systems and procedures. the hotel reception is at 1st floor level and the door to the street is at ground level. It doesn't require a key before 10pm to enter. no keys required at elevator, no need... More 

    Was this review helpful? Yes 2
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear Mr. DaSilva, Thank you for taking the time to send us your feedback with regards to your stay. I understand our Guest Service Manager spoke with you in regards to your concerns with security at the hotel. I would like to apologize that you did not feel a sense of security during your stay, this has not been an... More 

    London, Canada
    Level Contributor
    24 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    This is in a great location if you are in Hamilton for business downtown. Hotel is clean, although I did think the bed skirt in my room could have used a good cleaning. The breakfast each day was good. Not a huge buffet, but everything you need; cereal and oatmeal, cheese, eggs, sometimes premade omelettes and sometimes french toast, bacon,... More 

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear OizeeB, Thank you for taking the time to send us your feedback with regards to your stay. I am so happy to hear you enjoyed our hotel as well as our convenient location to all of Hamilton's amenities. I apologize for the bedshirt, we do remove and wash all bedding after every check-out however I did bring this up... More 

    Toronto
    Level Contributor
    46 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    Arrived to this downtown location and found a lovely layout for both our daughter's and our suite. It included a kitchenette with new SS appliances. Staff was accommodating. Had a problem with first room and was given another room-no questions! Offered a light dinner of burgers,salad, and potato wedges. Breakfast also included. Parking has a fee. It was a pleasant... More 

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear srisbey, Thank you for taking the time to send us your review. Please accept my apologies for any incovenience you experienced with regards to your room upon check-in. I am happy to hear that our front desk agents were able to resolve the issue right away. I am delighted that the rest of your stay was enjoyable. Please come... More 

    Level Contributor
    11 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    I've experienced several stays in Staybridge suites, whether it's a double bedroom or a single with a jacuzzi tub. Staff are friendly, professional and courteous. The rooms are spacious, clean, the kitchens include everything from pots and pans to wine glasses and cutlery. The complementary dinners and breakfasts are always great, well balanced meals, there's something for everyone. Having access... More 

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear Valued Guest, Thank you for taking the time to send us your review! It is always so nice to hear such wonderful feedback about our property. I am delighted to hear you enjoy our spacious rooms, complimentary meals and especially the service you receive during your stay. I am grateful that you refer your friends and family and your... More 

    Level Contributor
    14 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 37 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    Nice clean hotel in the heart of Downtown Hamilton. Minutes walk to Hamilton Place, Art Gallery, First Ontario Place and Football Hall of Fame . Rooms have kitchens and living room areas. Only con is the nightly charge for parking. Breakfast is included.

    Was this review helpful? Yes
    Tina R, General Manager at Staybridge Suites Hamilton - Downtown, responded to this review

    Dear Susan570, Thank you so much for taking the time to send us your review. I am delighted to hear you enjoyed your time at the Staybridge Suites Hamilton-Downtown especially our convenient location to all of Hamilton's attactions. I am also happy you were pleased with the guest rooms with fully equiped kitchens as well as our "Complimentary Breakfast Buffet"... More 

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